[SENSITIVE CONTENT HIDDEN] has been an amazing Rep and jumps right on any issue that we have and makes sure we are taken care of. He follows up and the Tech Support staff have been excellent as well.

The ability to seamlessly transition from a handwritten daily access book to their software very easily.

I think some more individualized customization of the daily visitor log reports would be nice (eg. Company Name). If you had the ability to make you own columns and select what you'd like to see on the report would be a nice feature.

LobbyGuard did a great job in positively recording each visitor's information with valid ID requirement.

The biggest advantage of LobbyGuard was its ability to research visitors and cross-reference to lists of potential "watchlists"; however, this feature was not an absolute necessity for us, and was thus a feature that wasn't utilized to it full potential.

Our facility relies on Lobbyguard not only to help us know what visitors are in the building but also the information related to sex offenders is very important. We have had 3 positive offenders recognized in the 6+ years I have been here. This is instrumental in providing safety and security to our patients, families and staff. Overall my experiences with Lobbyguard have been positive. It has taken a lot of communication with the tech support team to help us with some of our issues and they have always been very responsive to our needs. In the facility that I work out of I have 4 kiosk running and they don't always work 100%. I am able to communicate the problem after years of doing this and LG is very responsive. Overall if the hiccups/glitches could be improved it would be awesome! It is very easy to order supplies and there is a very short turn around time to receive the items.

The software is user friendly for our visitors. I like that we can set the work flow to match our needs. Each facility is unique and I have been able to individualize some of our prompts.

The updates almost always create glitches within our workflows. Examples of some glitches we have experience after updates are-computer does not recognize already registered bar codes, badges don't print, massive printing of multiple badges occurs.

From Trey to your IT support the platform of customer service is that of dedication to a product. At BHA our mission statement is two words which I share: QUALITY FIRST the team at LOBBYGUARD promote just that, my hope is that LOBBYGUARD become the leader in this technology and drive the market as the best resource for your visitors and your inner control processes.

ease of operation and convenience of simplified processes

There is nothing in the LOBBY GUARD platform to distrust

Our overall experience has been excellent.

Being able to use the system to check for visitors that should not be allowed in our buildings is most helpful.

Not being able to remote into our Kiosks to fix problems ourselves that we know how to fix.