All Proxyclick Reviews

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User Profile

Romel Jose

Verified reviewer

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

magnificent application for the control of inputs and outputs within the organization.

PROS

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

CONS

Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications.

Vendor Response

Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick!

Replied October 2018

Ray

Verified reviewer

Used less than 12 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed May 2016

Moving from a Visitor Checking book to ProxyClick Visitor Management!

In the past year we have successfully been running Proxyclick for our Business. It was a transformation from using a basic checking in book to a more Welcoming Kiosk iPad. We are very impressed with the overall functions of the system and its useful features. We have had lots of feedback from our own Customers and Visitors on how it works and they clever badge printer. I always give them ProxyClicks details when they ask for more information. About 3 months ago we bought an Evolis Primacy Black Printer for better badges and they are great Quality. The questions we have set also benefit our business like drink requirements and know Car Registration Plates for Guest who have parked on site. Overall we are very impressed with Proxyclick Visitor Management system and see it as a Key requirement to our Business. We couldn't recommend it enough!

PROS

Onsite Badge Printing, Drink Options, Registration Plate details, Booking in Management system, Visitor Alerts, SMS, Emails, Proxyclick App, Health and Saftey Forms, ID Badges, iPhone Passbook cards, Directions to our Business and lots more!

CONS

We run Beta versions of Proxyclick so we enjoy finding out the Cons to help others. This gives us and Proxyclick help when they are developing certain new tools for all customers to try. Some bugs can be a little annoying but every app has them so its not all bad!

Brandon

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2017

Good, but not perfect

I've been an administrator in our company's proxyclick for the past couple of years. Overall there have been vast improvements to the system which i like such as the design and layout. The ability to check people in/out and see real time status has been a life saver. The underlying issues i continue to have with our site security offices are the recurring visits. When a recurring visit is input for an individual/group, the very first day of the visit shows all of the pertinent information needed (i.e. type of access, company visiting, etc). However, all other days of that set recurring access does not show the same details needed. This forces the user to go all the way back to the original start date of the access in order to find out the information, which can be very time consuming and frustrating on an extremely busy day. I would like to see that improve. Another frustrating area from an admin standpoint is the entry of colleagues into proxyclick. This feature is fine if you have an individual only needing to be added to one site, but if you are needing to add a colleague to more than 30 sites it's a bit of an arduous task having to click 'Add Colleague' after clicking under every single location. If there is a way to have an 'Add Colleague To All' option, that would make this new year so much better.

PROS

Please see my overall experience comments

CONS

Please see my overall experience comments

User Profile

Joseph

Verified reviewer

Machinery, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Great Visitor Kiosk

Overall it's been a great experience, very reasonable priced, and definitely an improvement from what we had before.

PROS

Not only does it look nice, it functions well. Everything from the guest check-in experience, to the cloud interface for staff, and the receptionist being able to provide an extra level of service is great.

CONS

Sometimes if you restart the device you're using for the Kiosk you have to re-enter the authorization code on it. But that's not a big deal.

Vendor Response

Hello Joseph, Thank you for your positive review and for your valuable feedback. This means a lot!

Replied October 2018

User Profile

Timothy

Verified reviewer

Security and Investigations, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2019

Proxyclick check in system

Great. The customer service team is on top of things and the program makes the check in process easy for our company and clients.

PROS

The ease of use. You put the guest name in the system along with any other pertinent details and they check in. We had trouble connecting the printer for the visotor badges in the beginning but we were able to figure that out.

CONS

We have been trying to get the splash program to connect or work with proxyclick for an easier checking process but the two are not combined yet.

Adam

Verified reviewer

Leisure, Travel & Tourism, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Intuitive Guest Management

Proxyclick has been a great way to manage and track guests.

PROS

As a user, I found the software super easy to use and no instruction was needed. Very intuitive. It will also store your visitors so if you have a routine visitor you don't have to input all of their information each time they visit.

CONS

I've liked everything about it so far and haven't had any issues.

User Profile

Ashley

Verified reviewer

Food Production, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

3

Reviewed January 2023

Used for booking access to site

Overall good. Helped with on site management. Could be slow at times

PROS

Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design

CONS

Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.

User Profile

Ifeoma

Verified reviewer

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Sleek and professional.

PROS

Perfectly intuitive ,I love the feel and aesthetic of this application. It gives my organization a professional look and presents us to new visitors as a very organized firm. Since switching to Proxyclick this year ,we have been able to better manage and record visitor visits easily. Proxyclick has also reduced the workload on the receptionist,as she no longer needs to run around with a visitor registration book ,and we have received great feedback from visitors to our office.

CONS

Proxyclick is only available on the Ipad and Iphone as of the moment. I am not an IOS fan and cannot wait to use this on Android Smartphone/

Vendor Response

Hi Ifeoma, Thanks a lot for your review.

Replied July 2018

Chy

Verified reviewer

Used weekly for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Easy to use and setup, yet has some powerful workflows

PROS

Proxyclick is very easy to use for the visitor, the receptionist, the host and administrator. The workflow is very powerful. The ability to track and report on visits and host is really useful. The visitor photo is great for letting the host know what their visitor looks like, making it a warmer, welcoming experience. The help available on the website is really good.

CONS

An increase in the number of custom fields/questions would be very helpful. More space for workflow objects would be good too.

Walter

Facilities Services, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Termination proxyclick for Sanofi 09/2023

PROS

No response to any email addresses regarding the cancellation! No contact was made or confirmation of cancellation!

CONS

Proxyclick was terminated as of September 2023. To date there has been no response to this termination!

Reasons for switching to Proxyclick

no support, no accessibility, no answers to all known email addresses from proxyclick!

Michael

Real Estate, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Great impact through utilising technology on customer experience

Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers. It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor. The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions.

PROS

Positive pre-arrival email Pre-arrival SMS sent 2 hours before Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception. Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message. Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email SMS sent to host on visitor arrival Allows for reception teams to use tablets to check in visitors Allows for self-service check in through standalone terminals Emergency evacuation list can be printed to identify those visitors who have check in Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there.

CONS

There are no cons about using proxyclick

Vendor Response

Thanks a lot for your in-depth review Michael!

Replied September 2016

Rene

Industrial Automation, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Great and personal VM software, lots and lots of positive feedback from the visitors

automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors.

PROS

ease of use; all the employees pre-register their visitors with the outlook-addin, no extra software or accounts with the LDAP/SSO intergration. professional support; quick and to the point support on any question we had so far updates; been using Proxyclick for over 2 years now and must say that the updates are alway's on point, recommend 10/10

CONS

would love to have a meeting plugin to sync woth other software, preferably as good as the outlook addin. this would benefit lots and lots of dubble work, last time i checked this feature is high in the to-do list within the upcoming future, so can't wait for this.

Vendor Response

Hi Rene, thanks for your review and for your feedback!

Replied July 2018

Erica

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Great program!

PROS

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

CONS

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

Vendor Response

Hi Erica, Thanks for your lovely review! I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. Make sure you've got the latest version downloaded on the iPad. If you have any other questions or remark, don't hesitate to write to support@proxyclick.com. Have a good day, Pierrine

Replied July 2019

Bengisu

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

An Administrators safety box!

Overall the best sign in/visitor software I have seen on the market

PROS

The ease of use of this app and software is the best. I no longer struggle to read hand written tags and signatures. Everything is all organized. We have had many clients take pictures to show their company to be able to add it to their everyday use as well. It is a lifesaver!

CONS

There is absolutely nothing to not like about this product!

Vendor Response

Hi Bengisu, Thanks for this awesome review! We love your enthusiasm Have a good day, Pierrine

Replied July 2019

Martha

Telecommunications, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Proxyclick Review

Overall 7/10. Wish there was a couple more features that would be helpful to our workspace, but great service/software overall.

PROS

Ease of use, easy to implement and show to new colleagues, fast customer support

CONS

Persistent technical issues, wish customer support could offer more indepth service.

Reason for choosing Proxyclick

N/A

Reasons for switching to Proxyclick

Used by BNYDC

Gregg

Research

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Exceptional Product and Great Customer Service

Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.

PROS

Intuitive and easy to use.

CONS

Cannot think of any cons.

Vendor Response

Thanks a lot for your review Gregg! Your feedback is very helpful.

Replied December 2016

Rachel

Computer Networking, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Uncomplicated

Generally, it is quick and easy to use, and problems have been limited. I have only had to ask for support once early on and the response was quick and accurate

PROS

Being able to add photos for my directors, so visitors know who they are meeting, also receiving an alert guest has checked in. Having packages logged once delivered

CONS

We have two sites and the visitor log is seperate for each, would be better if we could draw form just one address book. Force users to select from the previously logged visitor rather than creating an addional profile

Reason for choosing Proxyclick

unknown

Reasons for switching to Proxyclick

Not my decision

René

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Good performance, lots of features and a very nice support team, i recommend this product.

PROS

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

CONS

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Vendor Response

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

Replied January 2018

Tyler

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2016

Quality Review

Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site.

PROS

The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

CONS

I didn't like that I can only do 1 template at a time. It'd be nice to have more than 1 so that I can ahead of time create a template for a special event rather than waiting till the day of.

Rachel

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

It is always a pleasure reaching out to Proxyclick Support.

PROS

Software is easy to use and navigate. But what is great is - every time I have a question or issue I know that the support team will help me in a quick and friendly way.

CONS

I would love a quicker integration between out 2 locations in Proxyclick. Currently when we set up a colleague we need to do it in 2 separate locations - causing many more mouse clicks. It would be great to have a checkbox on the new colleague set-up screen to also enable access in our other location.

J

Management Consulting, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Improve Operational Efficiency to your Reception Team

If you're looking for a user friendly, time efficient system to manage guest check in, check out and notification experience, then this is a serious product to consider. Our Front Office staff spend less time on admin and can now focus more on the guest experience because the software does it all for us.

PROS

Easy to use Great customer support Cost effective Easy installation Automation of tasks once set up

CONS

Not so much a "CON" but a suggestion. It would be good to be able to use the same system to manage small assets using a loan system... A simple example, someone checks out an umbrella and proxy click records this transaction and then when it's returned, the system logs the assets return.

Zachary

Logistics and Supply Chain, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

AMS-Inbound

First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

PROS

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

CONS

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Vendor Response

Hi Zachary, Thanks for your review. I'm happy you like Proxyclick! Could you tell us more about your issue with reloading and finding more information at support@proxyclick.com? We'd love to understand how we can help you. Have a good day, Pierrine

Replied July 2019

Adam

Management Consulting, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2019

Great Environmental Friendly Resource

My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office.

PROS

I like that it is user friendly, and has NDAs on it automatically for outside visitors.

CONS

I don't like how we have to pre-register everyone in the system, even returning guests.

Reason for choosing Proxyclick

QNomy is very expensive, very biggy, and customer service is absolutely no help.

Clare

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Excellent Customer Service!

Every time I have a question I receive an answer from the Proxyclick team so quickly! Very informative and easy to work with, I would recommend this software to anyone looking for a great visitor management solution.

PROS

Easy multi-location management!

Vendor Response

Thank you Clare, it's a pleasure to work with you!

Replied September 2016

Christian

Facilities Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

Easy to use, quick to learn system , great looking interface on the reception desk.

reception desk staff planning. Ease of interaction with guests, biggest plus is the feel of the visit, starts off great as we are a tech company with great tech at the front door

PROS

We can roll this system out to our Global Offices easily when we are ready. Great looking hardware, impressive style. Eyebrow raising and impresses your guests when they visit.

CONS

Nothing really negative to say about the entire set up, only thing is that you need 100% staff commitment to use it.

Vendor Response

Hi Christian. Thanks a lot for taking the time to leave a review. We really appreciate it!

Replied July 2018

Showing 1 - 25 of 316 Reviews