About Qminder

Qminder is a cloud-based queue management platform that helps businesses deliver memorable waiting experiences. Manage customer queues via onsite check-in kiosks and real-time status updates. Qminder lets customers queue up remotely using their phones and get notified via text messages. The data captured during customer self-check-in helps you provide more personalized service. Gain insight into your location's real-time and historic performance with custom reports. Find out at an early stage whether your customer service strategy is working, and boost your team's productivity. We are helping serve millions of customers around the world and across different industries. We've provided our expertise to AT&T, Sprint, Verizon, Uber, World Bank, and even the Olympics....

Qminder Pricing

Starter: $429.00 per location/month Business: $659 per location/month Enterprise: Custom pricing

Starting price: 

$429.00 per month

Free trial: 

Available

Free version: 

Not Available

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Qminder's self-check-in allows your visitors to join a virtual line by using an onsite iPad kiosk. Specify the details they need to fill in (name, phone number, reasons for visit, preferred language, etc.).

Qminder User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 27 reviews

User Profile

Dana

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Pros

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Cons

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Christina

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Qminder is a great product

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Pros

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons

I really don't have any complaints, Qminder is a great product for a great value.

Linda

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

product review

it has helped with our patient flow and quickness of serving our patients

Pros

this product was easy to learn and is easy for our patient to learn

Cons

it sometimes has glitz in it to where it doesn't work properly

Carlos

Company size: 10,000+ employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Fine

Pros

Is easy to used and i have visual for all movement.

Cons

Visual Client for attendance, we need Qminder in Waiting room for visual assistence

Naomi

Verified reviewer

Company size: 201-500 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Easy to use queue management tool to improve student experience

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Pros

It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons

I can honestly say there's nothing I dislike about this software.

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