


Qminder creating ticket



Supported Operating System(s):
Web browser (OS agnostic)About Qminder
Qminder is a cloud-based queue management system designed to help businesses of all sizes manage waiting rooms, customer engagement, workflows and follow-ups across multiple locations. The platform enables organizations to manage waiting queues via onsite kiosks and real-time status updates.
Qminder comes with SMS functionality, which allows teams to chat with visitors and send notifications for the availability of customer service representatives. The solution offers a host of features such as multilingual greetings, pre-registration, visitor tracking, alerts, check-ins/outs, customer data capture and more. Additionally, it enables managers to view performance reviews, daily operations and budgets to improve staff scheduling.
Qminder allows enterpris...
Qminder creating ticket
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Dana from Discover Discomfort
Company Size: 1,001-5,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences
Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.
Pros
I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.
Cons
There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.
March 2019
Christina from Day Kimball Healthcare
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Qminder is a great product
Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.
Pros
Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.
Cons
I really don't have any complaints, Qminder is a great product for a great value.
March 2019
Gary from Ravensbourne University London
Company Size: 501-1,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
March 2019
QMinder at the Kit Store
Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.
Pros
QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department. The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.
Cons
I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch. The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.
March 2019
Naomi from Ravensbourne University London
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Easy to use queue management tool to improve student experience
This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.
Pros
It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening
Cons
I can honestly say there's nothing I dislike about this software.
December 2019
Aaron from Bucks County Community
Company Size: 501-1,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Great QUE SYSTEM
The problem of customers are pacing around in the lobby area waiting to be called. Now they can walk away and get texted automatically when it is their turn.
Pros
The easy of use from both the user and admin side as well as how easy it is for students to use. Nice clear and easy to read from both the user as well as customer side.
Cons
I would like to be able have a little more control on customizing some of the features. However this is not really a big deal. The folks at Q minder are very helpful.