Qminder Software
About Qminder
Qminder is a cloud-based queue management platform that helps businesses deliver memorable waiting experiences. Manage customer queues via onsite check-in kiosks and real-time status updates.
Qminder lets customers queue up remotely using their phones and get notified via text messages. The data captured during customer self-check-in helps you provide more personalized service.
Gain insight into your location's real-time and historic performance with custom reports. Find out at an early stage whether your customer service strategy is working, and boost your team's productivity.
We are helping serve millions of customers around the world and across different industries. We've provided our expertise to AT&T, Sprint, Verizon, Uber, World Bank, and even the Olympics....
Qminder Pricing
Starter: $429.00 per location/month Business: $659 per location/month Enterprise: Custom pricing
Starting price:
$429.00 per month
Free trial:
Available
Free version:
Not Available
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Qminder's self-check-in allows your visitors to join a virtual line by using an onsite iPad kiosk. Specify the details they need to fill in (name, phone number, reasons for visit, preferred language, etc.).
Qminder User Reviews
OVERALL RATING
Showing 1 - 5 of 27 reviews
Dana
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2018
More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences
Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.
Pros
I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.
Cons
There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.
Christina
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
March 2019
Qminder is a great product
Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.
Pros
Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.
Cons
I really don't have any complaints, Qminder is a great product for a great value.
Linda
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
April 2022
product review
it has helped with our patient flow and quickness of serving our patients
Pros
this product was easy to learn and is easy for our patient to learn
Cons
it sometimes has glitz in it to where it doesn't work properly
Carlos
Company size: 10,000+ employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
May 2022
Fine
Pros
Is easy to used and i have visual for all movement.
Cons
Visual Client for attendance, we need Qminder in Waiting room for visual assistence
Naomi
Verified reviewer
Company size: 201-500 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
March 2019
Easy to use queue management tool to improve student experience
This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.
Pros
It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening
Cons
I can honestly say there's nothing I dislike about this software.
