--- title: "Raptor VisitorSafe Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Raptor VisitorSafe. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Raptor VisitorSafe is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/raptor-visitor-management-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [School Management Software](https://www.softwareadvice.com/school-management/) / [Raptor VisitorSafe](https://www.softwareadvice.com/visitor-management/raptor-visitor-management-profile/) / Raptor VisitorSafe Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/raptor-visitor-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/raptor-visitor-management-profile/alternatives/) # Raptor VisitorSafe User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 20 reviews (69%) - 4 stars: 6 reviews (21%) - 3 stars: 2 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - VisitorSafe has made the visitor management process much easier to manage and allows for meaningful visitor tracking and auditing. - I love, love love the Raptor Visitor Management system because it makes our jobs easier, faster, and safer for us to sign in/out students, parents and visitors. If there is a red flag on someone's photo it gives us an instant heads up to check that particular person out and make sure we are not releasing any student to adults that should not have them. - It is intuitive in the way the processes are laid out. ### Most mentioned cons - This software suite is marketed as a critical building security tool for schools, but the actual service performance and support have failed to meet our very basic standards for a school safety system. ## Raptor VisitorSafe customer reviews Showing reviews 1-25 of 29 (page 1). ### Keeping our Schools Safe with Raptor Visitor Management System - Overall rating: 5/5 - Reviewer: Ramona B. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Raptor visitor management software is most impactful as it is used daily throughout our school district in more than 200 schools and offices. The system is very easy to use and helps us to ensure the safety of our more than 130,000 students and approximately 20,000 employees. I have been especially pleased with the customer service and technical support. With so many Raptor users in our school district, having Raptor's technical support team provide direct support to our users has been a lifesaver. The tech team at Raptor even has the ability to sign in remotely to computers on our network to assist users unable to resolve their issues by following verbal instructions by phone. This allows them to resolve 99% of all tech problems reported within minutes. They have also been able to respond to our needs by customizing features and functionality that I'm sure have been a benefit to all Raptor customers. #### Cons Honestly, I can't think of any features I don't like. --- ### Raptor Visitor Management System Helped Make Our Schools Safer - Overall rating: 5/5 - Reviewer: Liz M. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Support has been excellent. It has been a definite additional safety measure for all of our schools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Raptor Visitor Management System has helped make our schools safer and has provided us with a common accountability for all visitors in our schools. During emergency situations we only had a manual sign in to account for visitors which was usually not grabbed when staff evacuated. The Raptor system allows us to now have an accurate accounting of all people in the school. The ability to print a common visitor pass district-wide and for the visitors to be tracked commonly by each school is also an added benefit. Of course the ability to check each visitor against the national child abuse data base is a given for us! #### Cons It was just an internal training and change of how we now do things that had a few stumbles but not the program. #### Reasons for choosing Raptor VisitorSafe Easier use, better national database used by Raptor and costs. --- ### Security software you CAN'T rely on - Overall rating: 1/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Raptor has been incredibly disappointing. This software suite is marketed as a critical building security tool for schools, but the actual service performance and support have failed to meet our very basic standards for a school safety system. Raptor was much better and more reliable years ago, not so much anymore... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The GUI is very clean and is very easy to learn for non-IT staff. The printed badges also look nice and professional. #### Cons Support has been useless every time I've reached out and I've had support agents take multiple days to respond back. The actually software / window service that Raptor runs on (to connect to the ID printer and scanner) is hot garbage and very unstable. They recently had an issue that prevented ID photos from being printed on the visitor badges, support literally took months to solve the problem. --- ### Raptor works great for school security visitor system - Overall rating: 5/5 - Reviewer: Diana F. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Works great! So much better than our old system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Quick scanning - picture shows up from drivers license Can read all licenses, even out of state #### Cons It would be helpful if there was a light or some kind of notification to let the user know when the visitor's license has been inserted so you don't have to ask the visitor. #### Reasons for switching to Raptor VisitorSafe District decision - too many issues with the system --- ### Good by paper lists hello legit database - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered While initial buy in was a struggle- both from staff and visitors once we were up and running people were able to see that it really is an easy to use tool that changes how visitors are managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VisitorSafe has made the visitor management process much easier to manage and allows for meaningful visitor tracking and auditing. #### Cons The biggest struggle we had was more around getting users and visitors to understand the need to change from an old fashioned paper sign in sheet to an actual visitor management system. --- ### Amazing software for the price - Overall rating: 5/5 - Reviewer: Coley S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it provided our organization with the tools we needed to make sure visitors were logged in and out along with being screened before entering our community. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The system was super easy to use and provided a quick and manageable way to screen/ monitor visitors on our campus. #### Cons The platform is very archaic and could use some updates on the reporting, user management, and portal presentation. --- ### The Raptor System is Great for Schools! - Overall rating: 4/5 - Reviewer: Kimberly R. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with the Raptor system has been pretty positive. I have been able to use it on a daily basis at our school and the parents seem to be impressed with it as well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that the Raptor system is fully automated and allows for an easy and efficient way to maintain safety and order in our school buiding. #### Cons What I like least about the Raptor system is that the site buffers at times and the visitor information that is brought up after an ID scans is not always as accurate as I'd like. --- ### The Raptor In Use - Overall rating: 5/5 - Reviewer: Claudia J. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I love, love love the Raptor Visitor Management system because it makes our jobs easier, faster, and safer for us to sign in/out students, parents and visitors. If there is a red flag on someone's photo it gives us an instant heads up to check that particular person out and make sure we are not releasing any student to adults that should not have them. I really enjoy working with the Raptor system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most about the software is that it is easy to follow and learn what to do using the raptor system. #### Cons What I like least is the fact that when we sign out a student for the day for doctor's appointments, family emergencies, etc, we often times don't remember to ask the parent for their ID because we are signing out a student, and the parent leaves with the student and we don't have the information on the parent (ID information) because it is at the very end of the sign out and we have already released the student to the parent. --- ### Keeping the bad guys off campus - Overall rating: 4/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's ok. It's more of a placebo than anything else. It gives parents the impression that we are thoroughly vetting all visitors, but it doesn't scan as many areas as I think it should. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The pricing for Raptor was the best of the companies we solicited It seems to work pretty well as long as all software and hardware is up to date. #### Cons I wish it had a broader reach on what would show up when driver's licenses are scanned. It seems there are some people who should be flagged that are not flagged. #### Reasons for choosing Raptor VisitorSafe Price Appearance of effectiveness --- ### Raptor vSoft- Excellent - Overall rating: 5/5 - Reviewer: Jon V. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about vSoft is the fact that information can be broadcasted throughout an entire school district with ease. It's very much like how to news displays stock information or "trending" or emergency information at the bottom of a tv. This feature helps pass information with ease and precision. #### Cons There really isn't anything bad I can say about the software once the newest update came out that allowed for Real-ID's to be scanned and uploaded. --- ### Super Easy to Use - Overall rating: 5/5 - Reviewer: Stefanie H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered We love Raptor. It is easy to use and set up! It was just what we needed to screen and manage visitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Raptor does exactly what it says it is going to do. It was super easy to talk to someone at the company and demo the product. The purchase was smooth and the customer support was phenomenal. The first couple of years, customer support was always available to help and trouble shoot. Most of the trouble shooting was just us learning how to use it. But when I say that customer service was great - they were so patient and kind. We haven't had to call customer service in a long time. All of our staff is trained and very comfortable using the software. Even the tech part is easy; scanning, printing, and logging visitors as well as loading labels and software set up. Raptor is a great product. #### Cons I don't have any cons. The district is very happy with the product. #### Reasons for choosing Raptor VisitorSafe It offered exactly what we were looking for! --- ### Great Visitor Management Tool - Overall rating: 5/5 - Reviewer: Neil B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Ability to keep historical record of all visitors/contractors allows follow up as to when they were in the facility and why. Pre-approved volunteer database allows operator to know who and who is not allowed into facility as a volunteer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for employees. Ability to pull historical data on visitors by date / location / individual. Use of the volunteer tab allows operator to see individuals that have been pre-approved as volunteers. Ability to update visitors pictures as their ID picture changes. #### Cons Unable to update contractor picture without creating new profile. --- ### End User - Overall rating: 4/5 - Reviewer: Bob S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered With the 'Raptor Visitor Management' it allows us to determine if an individual should be allowed on premise based on background check that would prevent him/her from being allowed into a public library/school library system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very simple straight forward operation that allows you to either scan or manually enter persons into the system. Additionally, it allows you to enter the destination of person on the badge itself so that employees know where the person is going and if they are lost the easy to assist them where they need to be and how to get there or even simply escort them. #### Cons Occasionally the system is a little so between scan and printing badge/visitor passes. --- ### Amazing safety program for education! - Overall rating: 5/5 - Reviewer: Jessica J. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is great for teachers and administrators to know that students are safe 100 percent of the school day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to easily track the visitors in the building for the safety of students. Also, tracking students during a safety drill is a key component of why educators should all use this app withing their schools! #### Cons The app is wonderful. The management between features within the app could be a bit smoother. --- ### Satisfied East Texas Admin - Overall rating: 5/5 - Reviewer: Marshall H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I setup the first system with our High School and everybody was so impressed that money began getting allotted for use at all campuses and we now have a Security administrator that i work closely with to keep us up to date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and versatility. I really like the way it is changing and adding based on the needs of the time. #### Cons Kiosks: setup and configs could be better documented for the first-time user. and the stand-alone devices are not "manageable" in the sense that you might be able to manage a Windows PC. --- ### Visitor Management System Review - Overall rating: 4/5 - Reviewer: Daniel N. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Sufficiently satisfactory #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User-friendliness; good networking system #### Cons Parameters for testing for sex a offender are incomplete/not thorough as total profile is not fully considered #### Reasons for switching to Raptor VisitorSafe Advancement --- ### Good and Efficient - Overall rating: 5/5 - Reviewer: Gabrielle G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered This machine and sofware has been great in streamlining the visitor process. I really like that it saves all the information on past visitors and the only time I've had to call their help desk they were able to help me quickly and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once installed the Raptor product is incredibly easy to use. Just slide in an ID and not only will it grab all the needed information but it also saves it for future use. Frequent visitors can be found by just typing in the first few letters of their name. Prints the ID quickly and visitors are on their way. #### Cons The machine and software is honestly pretty perfect. I had a small issue when installing but to be fair I think it was a user (me) issue and when I contacted the help desk they had it fixed within a minute. --- ### Very helpful - Overall rating: 5/5 - Reviewer: Deb L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We've loved everything so far. Customer service is great and the fact that they have videos to train future users is perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy it is to navigate through the site. #### Cons We haven't had any complaints yet! --- ### Raptor - Effective Way to Help School Safety! - Overall rating: 5/5 - Reviewer: Zachary C. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Raptor is highly effective in keeping schools safe, and especially offering parents and staff peace of mind, very needed in this modern day. A great investment for any school! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Raptor is fast and effective. Visitors bring their IDs, which our staff will scan, and then get a badge for their visit. Potential criminal histories pop up immediately with a text alert to key staff, like security and administration, allowing us to respond extremely quickly if needed. More importantly, this gives parents and staff a great peace of mind for their school! #### Cons There isn't anything we have found that doesn't work or has been frustrating about Raptor. We've relied on it now for years and it's been a trustworthy tool! --- ### Lamar CISD - Overall rating: 5/5 - Reviewer: Dallis W. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered What a great company to work with, they have always been very accommodating and helpful. We have had no issues or problems with the implementation of their products, everything went as planned and the Raptor team was always there to support us and answer all of our questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use. It is intuitive in the way the processes are laid out. New employees have no difficulty in learning and using the software. #### Cons I would like the ability to purge some inactive user accounts, or at the very least be able to hide them from the search displays. --- ### keeps our students safe - Overall rating: 5/5 - Reviewer: Regina R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Raptor VSoft in an elementary school. We use this software to to scan visitors to check the sex offenders database. It is very user friendly and quick. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we can scan a visitors drivers license and all information transfers over. Even their picture #### Cons There is nothing not to like about this program. --- ### Great if it didn't have so many issues!!!!!! - Overall rating: 4/5 - Reviewer: Nicole L. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is not worth the headache of the constant calls to customer service you need to get it up and running daily. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This would be a great resource for any company. #### Cons Too many calls to customer service for refreshing/restarting/repairing. Too difficult to maintain!!!!!! --- ### Could be easier - Overall rating: 3/5 - Reviewer: Dawn M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wish it would automatically sign out users at the end of the work day. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I use Raptor to sign in for work daily. It is probably helpful to management to see who is in the building, assuming they sign out when leaving. #### Cons Since COVID, it has become very tedious to answer individual questions every day. I would think it a better use of time to have the option to mark all symptoms/questions 'no' with one click. --- ### Campus Registrar/Attendance Specialist - Overall rating: 5/5 - Reviewer: Maria G. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits of Raptor on our campus, we have the ability to sign in/sign out students, visitors, contractors, staff and have record of it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that there is reports/record for tracking purposes - nice that we can track who comes in and our of our campus. #### Cons At times we have difficulties in "searching" trying to enter/ locate the right person and enter them under the correct category - visitor/contractor/staff --- ### Great way to securely check in visitors. - Overall rating: 5/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Printing - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good check in system for a school district. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Once set up it was easy for visitors to check in with their ids. It provided a better security in our school settings. #### Cons There were times the card readers would do down, usually had to be unplugged and restarted and it was fine after that. ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/raptor-visitor-management-profile/reviews/?page=2) --- Raptor VisitorSafe Reviews, Pros and Cons - 2026 Software Advice