Installation partner feedback

In an era where companies customer service leaves a lot to be desired, I can honestly say that they are up their for one of our best suppliers for the service they provide. The team are always very helpful and patient when setting up a system. I cannot thank the reps in the office enough, who often go over and beyond with their dedication to looking after our account and our clients.

Pros

As a retailer that works in industries that budgets are constantly being cut (NHS, Education). The value of this product, against the perceived market leaders, in my opinion makes Sign In App a must buy. The software is very simple to use and easy to customise to tailor for our own clients requirements. I cannot stress enough, that although this is a very cost effective system, you are not compromising on an inferior product.

Cons

If I would have to choose one thing, it would be the angle of the iPad sits when taking Photographs, its not the most flattering angle.

Green Templeton College

I love the app I think its one of the best things I've ever brought into use at the University. I have recommended it to anyone that will listen. Oxford is a very old fashioned place and people are genuinely shocked and impressed when they come through the door and see the system on the counter. They love how easy it is to use and that we have a clear audit trail of everyone that has been onsite. Great before COVID. Impossible to imagine not having it during Covid thanks to the track and trace purposes I have been able to adapted the Software for so many uses.

Pros

Where do you start? its clear, concise, easy to set up and use, so adaptable to changing needs. Brilliant system that people like to use. I can get data within seconds to show my bosses reports. I can create so many groups. When I first started using it you only had 6 groups. I asked for more and was given 8 then 10 now you can get 20. This leads me to sign in apps greatest achievement. The Staff that work for the company. They are always excellent always happy to help and always happy listen to ideas of how the system could be adapted to changing needs as they want you to have the best system you can have and they know this will help them to be able to offer people the best possible system.

Cons

If they could make an add-on like my Timify.com Room bookings app and add in the ability to sign keys in and out or integrate with PAXTON and Salto (more Salto as we are migrating over to them slowly)I would have the perfect system.

Our experience has been great whilst using this system, it does exactly what we need it to do.

Pros

The app is really user friendly, the system is sleek, modern and efficient. It keeps strict and constant track of visitors who come in and out of the company.

Cons

The app only operates for iOS, which limits it to apple devices, it would be great to see the app developed to further platforms.

Numerous options for more than just sign-in

Very positive - great customer service.

Pros

Ability to add different fields for sign-in

Cons

Hard to set up video specific to certain group

Perfect solution for managing staff, visitors and contractors in a busy shopping centre

We had been looking for a visitor management system to replace our visitor books and also manage staff in the event of a fire evacuation. Previously we had two books for contractors and roof works access that had to be moved across site out of office hours and different departments signing in separately. Sign In App has really streamlined all of this with the ability to sign in/out at different locations and also via the companion app for certain staff. It also helped us overcome issues of illegible handwriting and not providing site contact details. The app is extremely easy to set up, use and manage via the web portal. The UI and UX of both the app itself and portal are very well thought out and intuitive making the whole system simple but very functional. The companion app is also simple but really effective and access to the fire list on this was one of the main things that swayed us to use Sign In App. QR codes work extremely well too. End users have been impressed with the system and it makes a great impression. Notifications for hosts and others set to other criteria have proven to be popular and a very useful feature to have. The company has been excellent to deal with from initial enquiry to going ahead with the subscription making it all simple and hassle free. Customer support and service has been second to none with fast responses and feedback taken on board. Thanks!

Pros

Simplicity of the whole system, very easy to manage and customize. Great UI and UX. Great functionality. Everything we essentially needed and more. Fantastic support. Extremely well priced for all that is included.

Cons

There isn’t anything I dislike about this software but do have a have a few suggestions that I will provide via their feedback platform. Some feedback I have already given is already being developed. These do not detract from the fact that the system is already fully capable but all things have room for improvement!