Sine Software


 

Sine is a cloud-based visitor management solution that serves small, midsize and large businesses. It's suitable for a variety of industries including construction, schools, hospitals, offices and property managers. Key features of the solution include visitor registration, automatic notifications, badge printing, reporting and analytics.

A mobile app is available for Android and iOS devices. It provides QR code check in, check out reminders, visitor verification and mobile printing features. Sine offers integration with Outlook, iCal and Google.

Sine is available with both monthly and annual subscription options. It is available worldwide and offers support through email, phone, video tutorial, FAQs and a knowledge base.

 

Sine - Welcome screen
 
  • Sine - Welcome screen
    Welcome screen
  • Sine - Reports
    Reports
  • Sine - Mobile forms
    Mobile forms
  • Sine - Visitor details
    Visitor details
  • Sine - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

282 Reviews of Sine

Showing 1-20 of 282

 

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Violeta from Macquarie University

May 2018

May 2018

Easy to use. This is amazing

Ease-of-use

Functionality

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Pros

All in one integrated package. The software covers all aspects required in the big company. Generates reports easy. This is amazing.

Cons

I'm a bit disappointed that when sign in to one devise, your not able to sign off only from the device you sign on.

Review Source: Capterra
 

Dan from EMS Solutions

May 2018

May 2018

Best customer experience setting up the system. Super helpful.

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Pros

The notifications are great. When the receptionist is away I can still know when my visitors arrive.

Cons

Nothing significant that we have found yet. This fit our bill quite nicely right out of the box. We would like to see some more customization in the future.

Review Source: Capterra
 

Baldev from JLL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Making our life easy

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Easy to manage visitors and contractors. It saves us lot of time etc

Pros

Easy to use and gives you all information about the operators including location of their work. We also can monitor the time spent on site for each visitor and contractor

Cons

occasionally when it goes through update and we have contractors waiting to sign in. It stays out of action for sometime.

Review Source: Capterra
 

Rebecca from KBR

May 2018

May 2018

Sine Review

Ease-of-use

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Pros

Looks professional and suits the company well.
Keeps a record of names.
Saves paper and is easier for guests to sign in .

Cons

I haven't actually used it as I don't need to log into the system, but I don't hear any complaints from other people.

Review Source: Capterra
 

Ray from SAATI Americas
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Easy setup, great knowledgebase with pertinent info, product is exactly as depicted.

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Pros

Easy setup, great knowledgebase with pertinent info, product is exactly as depicted. Visitors compliment the new check in system often.

Cons

Would like an option for Pickup or Will Call in addition to the Delivery option. Nothing else to complain about.

Review Source: Capterra
 

Scott from Coinstar
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Setup was easy, and customer service was great

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Pros

The setup was easy, and the customer service was great. We have had no issues explaining the process. or with customers figuring it out.

Cons

There is nothing about the equipment that I do not like. We have not heard any negative feedback from anyone.

Review Source: Capterra
 

Arama from MOVE Logistics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Awesome gadget to use

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Alerts coming via email

Pros

Sending alerts to emails to advise me when I am not in the office that someone is onsite here to see me

Cons

I have nothing to add to this as we have not used this software for that long but hoping it will be great

Review Source: Capterra
 

Tracie from ITW Tomco

May 2018

May 2018

user only, back up admin

Ease-of-use

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Pros

seemed very easy to use from a user standpoint. Automatically being notified when a visitor checks in and being able to see any visitors that have checked in with software.

Cons

I have not used it enough to determine any deficiencies.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: May 2018

May 2018

 

Cheers for the review, Tracie. Reach us via support@sine.co anytime if we can help.

 

Kenyetta from Getting Out & Staying Out

May 2018

May 2018

GREAT system for sign in

Ease-of-use

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Pros

That it is easy to use and keep me updating in who enter in and out the office. We are a small company and we are growing. all located have this set up. And I can also see who entering in the office with my Iphone.

Cons

This is a great software. We love the system here at GOSO due to we don't have to be at work and we can still see who sign in and out. AWESOME

Review Source: Capterra
 

Iston from Aires
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Makes registering visitors efficient and quick.

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Pros

Have your visitors follow the prompts on the screen, the printer will print a badge WITH their photo on it and they can sign out WITH their badge. Actually, I really like that I can sign returning people in and out with a click.

Cons

At times there is a lag in the system connecting with the badge printer, however that could be a hardware issue. Also the duplicate hosts and hosts needing to give more info than necessary.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: May 2018

May 2018

 

Thanks for the review, Iston. Glad things have been quick and efficient for you with Sine. Let us know via support@sine.co what issue you're having with duplicate hosts and we can look into it for you.

 

Abel from Conestoga Wood Specialties

April 2018

April 2018

It's been good. It needs to come with a stylus for easier signing in/out.

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Pros

No receptionist needed. It let's us know when the person is here and let's us know when they leave.

Cons

Works well but when they take a picture, they usually come out too dark. We might have to put a lamp out.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: May 2018

May 2018

 

Thanks, Abel. Appreciate you taking time to review our software. Stylus' aren't hugely demanded from our customers so we don't offer them via our online shop, but hopefully you were able to source your own. :)

 

Anthony from ITW Tomco

April 2018

April 2018

Easy to use, affordable, quick to learn

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Easy, simple implementation of visitor management software for reasonable price.

Pros

Very simple to set up and roll out. Plenty of customization options to fit different styles, but with the interface, makes reviewing these option choices easy.

Cons

No complaints about the software, more from equipment support (enrolling iPad through corporate system when cannot get iPad purchase into Apple DEP / not using Sine iPad maintenance program).

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: May 2018

May 2018

 

Awesome review, Anthony. Thank you. Glad all is working well there.

 

Sam from ICON Water

April 2018

April 2018

Easy to use.

Ease-of-use

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Pros

Great in emergency muster situations - roll calls. Easy to use and easy to guide others through stages of checking in and checking out

Cons

Nothing I can complain about. Easy to use and easy to guide others through stages of checking in and checking out

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: May 2018

May 2018

 

Cheers for the positive feedback, Sam. Appreciate it!

 

Chris from Technology Group Solutions

April 2018

April 2018

Integration are very lacking

Ease-of-use

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Pros

Easy to setup the screen interface and push to an iPad. Nice Web interface to upload pictures.

Cons

Requires a third party solution (webhook) to make the product work with Aruba Clearpass. Strange that Sine does not provide a webhook a solution.
Additional, any time the app closes, it can take up to 1 minute to refresh. Similar products only refresh once there is a pending change on the web.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: April 2018

April 2018

 

Thanks for the feedback, Chris. Sine does provide a Webhook solution to enable the Aruba Clearpass integration. The third-party solution you are referring to is part of the Aruba suite. Please contact your Aruba TAC Team member if you require assistance in setting this up.
I know you've spoken with our Product Team who have helped you setup things from our end and point you in the right direction. Reach us anytime via support@sine.co

 

Tristan from Incolink
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Works well for us.

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Low maintenance.

Pros

Works well. Flexible deployment of ipads for sign in at lobby points.
Adding more words because the form says I have to and this is very frustrating. Why would you do this?

Cons

Configuration isn't intuitive to me, I had to look up the user manual to see how to change some settings, and I'm very IT savvy.
Adding more words because the form says I have to and this is very frustrating. Why would you do this?

Review Source: Capterra
 

Kim from Jones Land LaSalle

April 2018

April 2018

From the start of installation the operation of the system has not faulted.

Ease-of-use

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Pros

1.can accommodate the building requirments
2. Entering data into the system is quick and not complicated
3.Time & Photo ID of persons signing into the building and leaving
4. Mobile app good for After hours contractors entering and leaving building
5.Frees up time required to sign in/out contractors
6.Can identify Tenant & base building contractors
7.Linked in with CM3-inductions
e buildings requirements
2.Entering of contracto8.Reports of visitor movement
9.Several ways to sign in/out-Sine desk pad, mobile & QR code
10.Can send SMS, Warning & emergency messages to specific contractor mobile phone

Cons

If the contractor walks of site without signing out , the system does not inform or warn us(administrator) .

Review Source: Capterra
 

Brian from DOJ
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

The company has been very helpful answering our questions and have always returned our enquiries

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Pros

Easy for people to use, good looking equipment for a corporate front of house, Ease of setup and operation generally, love the on line help chat, very adaptable

Cons

Not a lot at present have only used it for a week, the only thing I would like to be able to do is keep the data on our own servers, as we have union problems with personal data

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: April 2018

April 2018

 

Thanks for the review, Brian. Nice to see you're off to a great start with Sine. Reach us anytime via support@sine.co if you ever need our help.

 

Bee from BTI Logistics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good feedback from visitors

Ease-of-use

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Pros

It is better than the Visitor's Book that we had before as the ink on the book starts to blur out or not copied through. Sine is clear and convenient to retrieve any historical records.

Cons

Unexpected visitors do not know if the person they are calling in is away on leave or out resulting in visitors waiting in the reception area.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: April 2018

April 2018

 

Appreciate the review, Bee. Nice to hear all is working well for BTI Logistics. You could potentially use our host delegate function as a back for when your staff/Hosts are out of the office. https://help.sine.co/knowledge-base/delegating-hosts/

 

Rhona from Fujitsu Australia Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

easy to use. Visitors have often used this or something similar elsewhere, so are used to it.

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As stated in my review

Pros

It has a professional look and feel about it. It also means that I don't always have to be around to greet visitors, as they contact whoever they are meeting directly on SINE.

Cons

No tabs when entering data, but other than that I am very happy with it.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: April 2018

April 2018

 

Thanks for the review. Sounds like you're making the most of some great features of our software. Can you let us know what you mean by 'No tabs when entering data'? It may be something we can already help you with.

 

Carolyn from Southland District Council
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

SINE introduction has been a great fit, easy to use and received well by users

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With the manual system people did not want to use it - or did not complete the answers or put the information in the wrong spaces which meant you really didnt know who was in your building - with SINe - they have to complete to enter and you have clear concise information

Pros

Sine is easy to use, for both the staff and visitors. It has options around manual check in, logging in at the SINE system and using your phone via the app. It is great when staff are busy, that visitors can just log in

Cons

When you manually sign people in - they are not remembered in the system. It would be helpful if you manually enter them in that they are also remembered, We have had some instances of low battery, of the system not charging and this caused issues.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: April 2018

April 2018

 

Thanks Carolyn for the feedback. As long as you have the iPad plugged in, it wont drain your battery faster than it charges, so we recommend leaving it plugged in and charging. If there's anything we can do to perhaps make your check-in forms simpler, we'll gladly recommend it. The beauty of Sine is it's an easy and intuitive touchscreen interface that your guests should be able to navigate through. Let us know specifically where they're getting stuck and we'll make some recommendations :)