Sine Software


 

Sine is a cloud-based visitor management solution that serves small, midsize and large businesses. It's suitable for a variety of industries including construction, schools, hospitals, offices and property managers. Key features of the solution include visitor registration, automatic notifications, badge printing, reporting and analytics.

A mobile app is available for Android and iOS devices. It provides QR code check in, check out reminders, visitor verification and mobile printing features. Sine offers integration with Outlook, iCal and Google.

Sine is available with both monthly and annual subscription options. It is available worldwide and offers support through email, phone, video tutorial, FAQs and a knowledge base.

 

Sine - Welcome screen
 
  • Sine - Welcome screen
    Welcome screen
  • Sine - Reports
    Reports
  • Sine - Mobile forms
    Mobile forms
  • Sine - Visitor details
    Visitor details
  • Sine - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

214 Reviews of Sine

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Rebecca from Thomas More College
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

I don't use Sine often but when I do it seems very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use - the layout is very easy to navigate around. It has a nice look to it - pleasing to they eye!

Source: Capterra
 

Dmytro from Kreisler Industrial Corp
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Powerful and easy to use visitor's system!

Ease-of-use

Functionality

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Pros

This visitor software has the following great features: user-friendly interface; email/sms host notifications; convenient guest check-in/out process; easy multisite implementation; support foreign languages interface on the fly; mobile app for visitors; run on an affordable hardware platform.

Cons

You have to use predefined visitor's pass templates. They have the limited customization abilities.

Source: Capterra
 

Roger from AFC-IWLA

October 2017

October 2017

For our first visitor management experience, it appears to be a good tool.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Ease of use is good as is the customization options. Value seems fine so far. We are still testing and have not yet put into operation.

Cons

The inability to edit the visitor log and delete test sign-ins.

Source: Capterra
 

Jane from Ruralco Holdings Limited - Macquarie Park
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Frees up the receptionist time with not having to announce visitors. Reception does not need to be manned when visitors enter.

Cons

Every now and then it doesn't recognize a return visitor and all details need to be entered again, frustrating for the visitor.

Source: Capterra
 

Sam from City of Casey
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Great - works for us - and a lot of visitors like it

Ease-of-use

Functionality

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Easy sign in process for visitors

Pros

Ease of Use and ease to setup, Management from back end, Setting up visitors for future visits, Interface

Cons

Single Sign On to manage the app, how to input information if somebody is sick, better reporting that is automated

Source: Capterra
 

Josephine from Programmed Electrical Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

fast and flash looking but needs more flexibility

Ease-of-use

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Product Quality

Customer Support

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We can have an unmanned reception as the system now alerts people to visitors and deliveries.

Pros

Its fast and looks impressive and very modern. It appears to be easy to navigate by people who have never used the system before.

Cons

I cannot get anything changed or implemented as I have been advised that its not a function that has been implemented.

Source: Capterra
 

Maxine from JLL

October 2017

October 2017

sine staff have been very helpful

Ease-of-use

Functionality

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Pros

Gives great reports,lets me see who is on site and off site, is very accurate, is an easy way of keeping track of contractor's times.

Source: Capterra
 

Scott from Singota Solutions

October 2017

October 2017

Good system, easy user interface for guests

Ease-of-use

Functionality

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Pros

Flexibility, stability and ease of use. Our users, both guests and internal hosts have been able to use the system with little training required.

Cons

Not being able to customize fonts and sizes on the guest label, or influence label design manually. We need the ability to manipulate certain aspects that are not currently available.

Source: Capterra
 

Jason from Ogilvy

September 2017

September 2017

Overall easy to setup, roll-out, and QA. Customer support responded rapidly.

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Functionality

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Pros

Ease of use. Light-weight and simple. No clutter. Bug free. More flexible and price-lenient packages.

Cons

Somewhat limited in terms of proxy features, like being able to have proxy responses between reception staff and the host for a visitor (e.g. "let the visitor know I'll be down in 5 minutes").

Source: Capterra
 

Paul from Endurance International Group, Inc.
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Your software allows for NO customization. One size Does NOT Fit All!!

Ease-of-use

Functionality

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Ease-of-use
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I learned to ask more specific questions up front and not to believe that there was really a team of techs to help support the product.

Pros

Simple to use once installed. If your requirements are very simple and you don't have an IT department, this system can be a good solution.

Cons

It allows for no customization. From the perspective of a large organization with multiple offices, having a customization program is important. The standard design for your badge is very poor. Having to put up with a head icon because we choose not to take a picture of the visitor is unacceptable. The client should either be able to design his own badge or you should have support to modify the design to meet the needs of the client.

Source: Capterra
 

Michael from Belcom Cables Ltd

September 2017

September 2017

Great system, show the information we required it to when checking in contractors

Ease-of-use

Functionality

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Pros

how it looks on the IPAD .How we can show maps./pdfs on the contractor/visitor check in. geo fencing is also a great feature.

Cons

I find it ridiculous that a staff member has to select a host to when checking in. This should not be an option for staff, just contractors and visitors.

Source: Capterra
 

Vanessa from FMAV

September 2017

September 2017

good. i have tested a few before committing to Sine and i really like this app for our business.

Ease-of-use

Functionality

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Ease-of-use
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Pros

we have been able to remove the dedicated reception role. the app is inviting and guests have no trouble using it

Cons

it sometimes freezes and we have to close it to reset
would be better if it integrated with other software like Skype to receive notifications
hosts should not have to sign in and make an account to get notifications, they should just be available to be added to a list

Source: Capterra
 

Rylend from Smartgroup
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

The launch of Sine in our office has been very easy with minimal disturbance to daily operations.

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Pros

Sine is very configurable to business needs with ongoing updates to functionality. Updates to the kiosk are very simple and automatically update when saved which is a great feature. Ongoing support and live chat has been prompt and a wonderful experience overall. The Sine team have shown great interest in solving any minor bump in the road.

Cons

Some features are not yet available which causes some confusion amongst hosts. This is mainly on the iPhone app notifications only being issued when the app is open in the background.

Source: Capterra
 

Mazz from Titanium Security Australia
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

One of the best systems I have used in 9 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I love the invitations part of the system. We often need to prebook a lot of people at all different times of the day. I also like the option where I can text people requesting they return the access pass when they have forgotten to return

Pros

This system is easy to use, has many different features and it suits our needs at this site
Compared to the old system we used, SINE wins hands down in many aspects.
The online support is wonderful

Cons

It is annoying that every now and then I need to refresh the page if I havnt been using it for a period of time

Source: Capterra
 

Adam from Programmed
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Great for a basic experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Digitisation and better security over a traditional paper sign-in book

Pros

Automatically uploading information through the API easily ensures that staff information is kept up-to-date and synchronised with other data sources (such as an LDAP Directory). The simple interface is also easy for visitors of all backgrounds to use.

Cons

It's quite limited or restricted in terms of customisation making it difficult to use as a replacement for a human receptionist. For example, adding buttons to the idle screen for walk-in visitors such as job seekers, or customising email notifications to CC a team as well as send to the host simply aren't possible.

Source: Capterra
 

Scott from Suncorp
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Sine Pro has been easy to use, helps the visitor to contact the person immediately via e-mail/text

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Pros

Customer support representative has been great to deal with help to fix a few printing issues and do a system upgrade that was required. Receiving emails when there are printing issues is a great addition to the updates that happened recently

Cons

don't really have any issues with Sine Pro, the only negative I can think of is that sometimes guests are cancelling the printing after the host name has been entered, therefore not printing a sticker

Source: Capterra
 

Jamie from Titanium Security Australia

September 2017

September 2017

Overall an easy to use system with some clever features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Pros to this software are that it is easy to use and has some great features to track visitors pre-organise visitor passes. The broadcast feature can be very useful, and if you are using visitor passes you can message the guest to advise that they have not returned their card.

Cons

It seems after a if you don't operate the software after a while it "times out" and you have to refresh the page before doing anything else. (this being if you are using it from a web page)

Source: Capterra
 

Ronlyn from Amec Foster Wheeler

September 2017

September 2017

excellent - better than being on reception !!

Ease-of-use

Functionality

Product Quality

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Value for Money
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Pros

visitor setting up his profile so he doesn't have to spend ages filling in the IPAD ..
presetting up invitations for large groups attending .. and being able to sign them out with the click of a button ..

Cons

printing: had a few issues with preprinting badges .. printing out duplicates and then the next day not printing at all .. and the printer going off line regularly which means the visitor can't print a badge ..
System: going offline regularly - so that it either doesn't work when visitors arrive or it won't scan their badge as its offline ..

Source: Capterra
 

Michelle from Aurizon

September 2017

September 2017

The support from the Help Desk has been disappointing. No follow up call was made to us as promised

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Efficient and easy to operate. Gives us an accurate measure of who has signed in and departed the building. The ability to sign in with the app is a good feature, especially for our regular visitors.

Cons

Limitations with the mobile phone field. If the visitor has no mobile, sign in cannot proceed. An option to skip this field would be useful

Source: Capterra
 

Carla from Charter Hall-Salamander Bay Square

September 2017

September 2017

Easy to use for the Contractors & visitors to the centre.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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easy to use and responsive.

Pros

Modern innovative and easy to use. This is a great idea to assist with the constant battle of logging in and out of visitors & contractors to site.

Cons

It would be good to have business/information cards to hand out to contractors for invite to join. Similar to a invitation. :-)

Source: Capterra