Sine Software


 

Sine is a cloud-based visitor management solution that serves small, midsize and large businesses. It's suitable for a variety of industries including construction, schools, hospitals, offices and property managers. Key features of the solution include visitor registration, automatic notifications, badge printing, reporting and analytics.

A mobile app is available for Android and iOS devices. It provides QR code check in, check out reminders, visitor verification and mobile printing features. Sine offers integration with Outlook, iCal and Google.

Sine is available with both monthly and annual subscription options. It is available worldwide and offers support through email, phone, video tutorial, FAQs and a knowledge base.

 

Sine - Welcome screen
 
  • Sine - Welcome screen
    Welcome screen
  • Sine - Reports
    Reports
  • Sine - Mobile forms
    Mobile forms
  • Sine - Visitor details
    Visitor details
  • Sine - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

303 Reviews of Sine

Showing 1-20 of 303

 

Start your review of Sine

Click to start
https://www.softwareadvice.com/visitor-management/sine-review/

Eric from Preferred Freezer Services

July 2018

July 2018

Great software for visitor sign-in and compliance. Difficult to get label printer working

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Announcement of visitors to key staff via text or email.
Visibility of site activity by corporate compliance staff
data trail of visitors for ammonia safety and FDA intentional adulteration rule compliance.

Cons

connectivity issues with printer occured during set up. Not sure 100% if due to our infrastructure and network or due to hardware purchased.

Review Source: Capterra
 

Kathy from Landcorp
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

a few check-in glitches but nothing serious

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use, visitors like the new sign in system, but only a few problems with it, and we like the fact they can check-ou on other floors instead of having to come back to reception.

Cons

system keeps dropping out. I. T have been monitoring the system, I'm sure it will be a good think to have. A photograph would be good too.

Review Source: Capterra
 

Sara from Steritech Plty Ltd

July 2018

July 2018

Easy to use, good you can add things if you want to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, good you can add things if you want to. We will be able to use this in an emergency evacuation situation.

Cons

In an emergency assembly it would be good to be able to unlock device from the station in a hurry, otherwise it is great.

Review Source: Capterra
 


July 2018

July 2018

Automated software that facilitates the life of the common visitor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros


This software characterized by its ease and by its automatic agility as it has specific characteristics for example to notify instantly when a visitor arrives, facilitates through its systematic process precise and detailed information of the visitors that are solvent with the standards.

Cons


I think that there should be an improvement to provide the appropriate tools that allow to personalize and create an own and / or legitimate badge thus solving one of the basic needs of the client.

Review Source: Capterra
 

Skye from CHEP

July 2018

July 2018

Excellent apart from requiring in person support and weekly disconnection issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hoping to ensure a more efficient and innovative sign in process. A system that complies with any safety issue we may have e.g. fire within that area and still being able to access evacuation list.

Pros

Visually friendly and easy to use aside from the scanning QR codes this does not work on ours. The overall system view is helpful but would be great to setup sites individually once running well so that they make take ownership of their account and reduce notifications to master user.

Cons

customer support is via all links - would prefer on phone support not constant links being sent, along with FAQ's printable help guides for each side to minimize issues

Review Source: Capterra
 

Tony from Penlon Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

The sine system has given us a very professional visitor onboarding solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

quick onboarding of visitors and history.

Pros

simple to use, notifications of arrival to email and sms work great. a great user experience and engagement.

Cons

more visitor type options required i..e delegate and going to one host. more dedicated keys like delivery and catering to specified hosts. more customisation required. and we can't delete data if we have GDPR request for right to be forgotten.

Review Source: Capterra
 

Fiona from Gretna Gateway Outlet Village

July 2018

July 2018

Easy to set up and excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The activity screen display showing providing details of all staff and visitors currently on site. is extremely useful.

Cons

I would like the option to archive details of visitors who have checked out and also have the option to look up visitor details by date.

Review Source: Capterra
 

Virginia from AWRI

July 2018

July 2018

Relatively easy to use however, there are a few quirky things which are a bit strange.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Good for group visits - can upload a list of visitors in advance and use the Fast Track code to sign in.

Cons

Shouldn't have to deactivate the send button when you just edit an invitation.
Sent email notifications from the invitation list do not show as sent which can be confusing as you don't know if the recipient has received the invite or not unless they respond back to you.

Review Source: Capterra
 

Emeka from Boston University College of Engineering

June 2018

June 2018

Sine is a great visitor and contractor management tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sine is very simple to use and reliable. It's also very intuitive so new users should catch up easily.

Cons

The only issue I've found is that sometimes it doesn't remember past visitor information that had been entered in.

Review Source: Capterra
 

Tehseen from Sweco

June 2018

June 2018

Easy and quick to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves paper

Pros

Simple and straight forward to use. Had no complaints so far. Easy to sign people out from the website.

Cons

Many of our clients do not want to provide there personal mobile number. Apart from this not had any issues

Review Source: Capterra
 

Matt from Mara Technologies, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to get up and running.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fully replaced our paper guest book, and the interface was the best functionally and aesthetically from the different solutions we checked out.

Pros

I've found the software to be very straightforward, intuitive, and easy to get my organization up and running.

Cons

Nothing so far, it's been pretty smooth sailing getting it set up and incorporated. The only con I could mention is that one of my co-workers would like the app to be able to scan a visitors business card and auto insert the data.
It would be nice if we could remove records from our testing phase so that those check-ins aren't reflected in our data, but it's not really a big deal.

Review Source: Capterra
 

Victor from Mara Technologies Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

A system that just works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, looks professional, flows well, has a phone app which is nice. Import/export csv files for hosts which makes it easy.

Cons

be nice if it can be incorporated with a phone system or a PA system to announce a person is here to see a host. Sometimes hosts, miss emails or don't have their phones on them. Incorporate with outlook would be great as well.

Review Source: Capterra
 

Nicole from Health Purchasing Victoria

June 2018

June 2018

Great system which could be even better if further customisation of sign in screens is granted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Email notifications to host
2. Admin site allowing me to review checked in visitors and also check out visitors.

Cons

1. Inability to remove email field from sign in screen and email wording from the field on the returning visitors sign in screen. This causes visitors confusion whether to enter an email or mobile number when returning. Also having the email option on the first time visitor screen results in a longer sign in process. We have the email as optional for visitors but would prefer the option to remove the field entirely.
2. The fact that I cannot amend a contact number on the back end of the system for a previously signed in visitor. Some visitors have entered an incorrect number on their first visit causing them to have to click first time visitor and do the entire process again.

Review Source: Capterra
 

Mr from Threat Protect

June 2018

June 2018

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall setup, except for the printer and corrrct fit for what we were after. and I have nothing else to add however will keep tying to fill up the minimum character requirements

Cons

The cellular based printer setup was bad bad bad, and I have nothing else to add however will keep tying to fill up the minimum character requirements

Review Source: Capterra
 

Phillip from The Westin Sydney
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Has made my life much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of logging and tracking visitors, vendors and contractors

Pros

Notifications, ease of use, compact design. The ability to send invites. Able to track all visitors, contractors and vendors, reporting

Cons

Nothing yet. The system is working perfectly. Slight problem in setting up printer but this was due to local wifi

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

Appreciate the review and great to hear all has been helping you, Phillip.
Reach us anytime if we can help along the way.

 

Vito from cw

June 2018

June 2018

This product was a good software, but had its problems from time to time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Cons

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via support@sine.co or online chat on the dashboard, and we'll gladly assist.

 

Marc from Mazenod College

June 2018

June 2018

Easy set up, user friendly and sleek design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Keeps all information in one spot. Is user friendly. Helps keep track of movement of contractors on site

Cons

If wifi is down it is reliant on sim, be good if it could be hooked up via network cable. It would be good if the system could be integrated with our staff myfare card for ease of a tap in tap out check in process

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

Thanks for the feedback, Marc. Glad Sine is helping you.
If your WiFi is ever down you can always have visitors check in with our smartphone app, Sine Pro; or you can check them in on their behalf using our web check-in functionality right from your dashboard.

 

Felicity from City of Charles Sturt
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

I find it generally a good system but a bit clunky & not user friendly for 1st time users.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Not having to notify the person they have come to see.
For returning visitors it is less time consuming for reception staff.

Cons

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in.
Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it.
Having to choose a person they are here to see even if they are not seeing anyone.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

Hey Felicity,
Can you let us know why new users need a system 'walk through'? Normal feedback is that the iPad and process is fast, intuitive and easy. We're keen to know where you're getting stuck and we can help.
Mobile or Email can be made optional on your account. Just jump into the Passes option under your Site Settings.
Reach us directly via support@sine.co and these basics things can be sorted quickly for you :)

 

Lyndsy from SoftWear Automation, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Works well for the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer interface is sleek and represents our company well.
Online management is a nice feature for hosts and admin.

Cons

The formats for the administor to create the forms aren't user friendly or clear.
System allows for only taking one picture.
Takes a long time for each visitor to sign-in.
Setting up the badge printer was not easy.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

Thanks for the feedback, Lyndsy.
This guide on configuring the printer will always help. https://help.sine.co/knowledge-base/connecting-the-brother-printer-to-your-corporate-network/
Can you let us know why you would need more than one picture per visitor check in? Happy to explore this use case with you more.
Also, please let us know via support@sine.co how our forms can be easier and clearer for you; and we can assist and help speed up the check in process. Sine is designed for speed, volume and ease of use; we're happy to help.

 

Michelle from Weir Minerals Australia Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Only been using Sine for short time - however seems good. Visitors find check in process too long

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visitors can check themselves in and out

Pros

That return visitors are able to fast track check in, able to view who has checked out on report, able to establish how many staff visitors versus non-staff visitors

Cons

The Screen turns itself off intermittently and the printer had an issue today with message advising "wrong labels" in printer. Fixed the issue with a test print.

Review Source: Capterra

  Response: Sine, Sine Group Pty Ltd.

Date: June 2018

June 2018

 

The Brother DK222205 labels should sort you out, Michelle. Let us know if you still have any printing and iPad issues, and we can easily get them sorted.
Nice to see some key features are working really well for you. Reach us anytime via online chat, phone or support@sine.co