--- title: "Swiftlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Swiftlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Swiftlane is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Physical Security Software](https://www.softwareadvice.com/physical-security/) / [Swiftlane](https://www.softwareadvice.com/visitor-management/swiftlane-profile/) / Swiftlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/swiftlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/swiftlane-profile/alternatives/) # Swiftlane User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 124 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 88 reviews (71%) - 4 stars: 31 reviews (25%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (2%) ### Most mentioned pros - His assistance made the process very smooth and gave me confidence in exploring Swiftlane as a potential solution for intercom and access control systems across other properties that I manage. - I enjoy being able to answer from my phone from anywhere I’m at and being able to access the history of who rings the bell and it gives it clear picture date and time. - I especially appreciate being able to unlock the door, manage visitors, and use the two-way intercom directly from my phone. ### Most mentioned cons - The system is unreliable and needs to be re-set very often. If we can have 2 months with no problems to access the building or access points we are lucky. - The intercom for swift Lane in the lobby would at times freeze up when looking for tenant apartment number and it would be redirected and we have to start over again. - There are moments when I am in a hurry, tired, holding heavy things and the system just doesn't recognize my face and I'm stuck waiting. ## Swiftlane customer reviews Showing reviews 1-25 of 124 (page 1). ### Swiftlane is a great modern door entry and security system - Overall rating: 5/5 - Reviewer: Jay K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We got the door entry system a few months ago and it has been working well as both a user and an admin. A few disconnections and reboots when first installed but working great now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is about the support...which was great. Quick follow up when I had submitted a feature request and let me know how I could accomplish the need now without a product change. #### Cons • Charges monthly or yearly (a small amount) for some advanced features. • Did not understand before purchase exactly what (minor) system add-ons we needed to keep working when the internet was down. #### Reasons for choosing Swiftlane Feature to price ratio and great features. #### Reasons for switching to Swiftlane Trigon went out of business. Had the Sonitrol system 20 years. --- ### Preferred Cloud Intercom system - Overall rating: 5/5 - Reviewer: Karl B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smooth software, responsive team, and easy setup for new users. I own a small business and hav ehad the chance to compare Swiftlane with others and prefer this interface. #### Cons I don't have any true issues, as if anything comes up the team is quick to help troubleshoot. One of my feature requests was video review of each entry and this feature was recently added, albeit with a cost. #### Reasons for choosing Swiftlane I have had good luck with Swiftlane and chose not to try an alternative --- ### Great Support & App - Overall rating: 5/5 - Reviewer: Julian B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The app is easy to navigate and works as expected for the functions it's intended to perform; opening the front door with tap, calls, and within the app.The support was the star of the show for me, though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app works well for convenient building entry. When I had a technical issue, though, the support was excellent. [sensitive content hidden] was quick and thorough in getting to the heart of the issue and helping me solve it. #### Cons I don't have any meaningful cons with Swiftlane. The only one I had got resolved right away, which was more of a technical issue, than any UX/UI. --- ### This Product Works as Intended - and that's not Great! - Overall rating: 1/5 - Reviewer: Matthew N. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The product works correctly for the most part but the world was a better place when there less electronics involved in simple day to day activities. Having a camera by the door is great for safety but needing the bio metrics of my face and, odds are, selling that information to lord knows which app/other product -- is generally distressing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works as intended. Getting people into the building is easy. I like that there is a record of visitors coming in and out of the building. #### Cons I think that having cameras interact and collect our data is beyond a net negative to the world we live in. Every person I know shares the same sentiment and we all are made saddened when entering the building. Everyone I know rolls their eyes and is dismayed that this is what our world is coming to. --- ### Swiftlane insall - Overall rating: 5/5 - Reviewer: Barry E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered This is a new device that we are evaluating at one of our properties. If all goes well, we will look to add this at other locations in the furure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros After installation support (configuring) was provided in a timely manor. We used an in house electrician who was initially having trouble getting the mag door release to active when prompted by the Swiftlane device. He contacted Swiftlane for support and was able to resolve the issue. Thank you. #### Cons I will need to integrate this with Appfolio in order to make the adding and removal of tenants automated as people move in and out. This has not been attempted yet. #### Reasons for choosing Swiftlane On-line recommendations. Durability recommendations. Price. --- ### Swiftlane Office Building Review - Overall rating: 4/5 - Reviewer: Gabriel B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the experience is good. Installation was pretty easy and set up was simple. Customer service has been responsive and it's easier to manage than our last system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good features, pretty easy to set up and maintain. Fast customer support. Tenants like it. It's intuitive enough the tenants don't need much support. #### Cons Creating an admin is a two step process. Usually this is a one step process which would be easier. The facial recognition feature wasn't turned on initially. #### Reasons for choosing Swiftlane It was recommended by our installer as it is more compatible with our access management system and is reliable. --- ### Most Recommended System - Overall rating: 5/5 - Reviewer: Ray M. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great customer service, always understanding and courteous. Any issues their customer service will go above and beyond to help with any situation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros System is best value for your money, user friendly system, camera is great for security sense, you can keep track of the people coming to your doors, great system to customize to what is needed, overall great system secure doors locked up and great for all types of spaces, totally recommended to everyone. #### Cons I did not have any issues with Swiftlane, system works great, great investment, most of all user friendly. --- ### Quick and Fast Service with Results! - Overall rating: 5/5 - Reviewer: Juliana M S. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, They fixed my issue and I have no complaints. I appreciate them taking the time with quick customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They were quick to fixing my issue and I was good to go after the call. The customer service was top tier #### Cons None, they answered all my questions with a simple quick call. I have no complaints for the company. --- ### Thanks for the help! - Overall rating: 5/5 - Reviewer: Khol K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’m very pleased with my experience with Swiftlane Support. The customer service was excellent, and the team was quick to respond and resolve my issue. [sensitive content hidden] was professional, helpful, and made the process easy from start to finish. Overall, a great support experience. Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick customer service. I really enjoyed and appreciated the Visitor Management, Office Space Management, and unique pins access. #### Cons You have to unlock your phone during a call on the app, or sometimes it gets a little glitchy. It's not a deal breaker tho. --- ### Swiftlane Visitor Management perfect for commercial needs! - Overall rating: 5/5 - Reviewer: Klarisse B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very happy with the experience and uniquely address needs for safety and security of the building, value for money on asset budget! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Swiftlane is very custoemr /user friendly and has a lot of features unique to PM Needs. Support team is always responsive and helps address solutions fit to our needs! #### Cons Usually need to do email back and forth and closes ticket quickly - tricky for fast paced PM team on the go that can miss timing of emails. --- ### Remote Access made Easy - Overall rating: 4/5 - Reviewer: Jesus B. - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Swiftlane has made my job easier. Our office is occasionally visited by staff that do not have a badge, and with the intercom, they can easily reach me and I can help them get in. I also enjoy the pin-code feature which helps these staff members who do not have a badge. I think that is my favorite feature. I don't have to be manning the door at all hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really enjoy Swiftlane and what I like most is that it makes providing remote access to the office easier than ever. With just a button, I can assist anyone who is locked out of our suite doors. #### Cons I don't like that Swiftlane occasionally goes offline, but I appreciate the quick support from the team. --- ### Smart Access Control that Delivers! - Overall rating: 4/5 - Reviewer: Ruth D. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Swiftlane Support is very helpful, but everything goes through the Property Manager. Setting up my profile was a challenge at first, but resolved in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Safe, streamlined easy access into my apartment building. I can use face recognition, a PIN, or the unlock door feature on the app to open the door. Delivery drivers can call me to buzz them in. #### Cons Camera outside is sensitive to sunlight so it doesn’t face recognition is a challenge sometimes. The actually magnetized door lock on the front building door does not close or lock properly. --- ### Swift Lane service review - Overall rating: 5/5 - Reviewer: Janira L. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SwiftLane has been positive. The app is very functional easy to use and provide a level of safety for the building that we need nowadays. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy being able to answer from my phone from anywhere I’m at and being able to access the history of who rings the bell and it gives it clear picture date and time. #### Cons The intercom for swift Lane in the lobby would at times freeze up when looking for tenant apartment number and it would be redirected and we have to start over again. It didn’t happen in a lot, but it was a little bit annoying but overall not a big deal. --- ### Swiftlane overall very satisfied - Overall rating: 5/5 - Reviewer: Dan D. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It aligns with where buildings and security are going—smart, integrated, and user-friendly. The hardware looks sharp. It elevates the space instead of looking like an afterthought—important if you care about presentation and brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Swiftlane feels more like a tech product than a traditional access system—mobile-first, clean interface, and intuitive for both admins and users. The touchless entry is fast and reliable, which is a big differentiator. It’s not gimmicky—it improves flow, security, and convenience. #### Cons Sometimes the system goes offline and a reboot is needed. When this happens, a quick phone call is needed to diagnose the problem and it is quickly resolved. --- ### swiftlane gets you into your office - Overall rating: 5/5 - Reviewer: Debbie S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered generally quick response and solves the issue. great product. easy to install, easy to use. works for everyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is easy to get into our office. face recognition when it works. use an app on the phone, can add a visitor temp code when needed #### Cons it goes offline and we cannot figure out how to reset that remotely. Plus why does it go offline so often? --- ### Excellent system! - Overall rating: 5/5 - Reviewer: Stephen F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It's a game changer - no keys, being able to remotely let people in the door, having control of it from my phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The facial recognition is brilliant! It's also great to have passwords for different people that I can control. #### Cons I wish that it would make the door buzz then it is unlocked like my old system, sometimes people don't know it's open. Especially the second door of our building. --- ### System easy to manage! - Overall rating: 5/5 - Reviewer: Amar G. - Verified reviewer: Yes - Industry: Government Relations - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I like it, the system is easy to manage and convenient for the tenant. I notice that all ages can navigate the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of opening the door from my phone—and knowing who is knocking—right from the exterior door. #### Cons Sometimes the phone doesn't connect to Wi-Fi, and I can't open the door with it. Also, there have been a couple of times when strangers have rung my doorbell and asked to come in. --- ### Great Service! - Overall rating: 5/5 - Reviewer: Kelly F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy to set up for our residents. Any troubleshooting was easily fixed. Residents are happy and only complaints are the residents names being spelled wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to add residents and maintain resident profile, options to add fobs and having the ability to view multiple properties in one space is a plus! #### Cons Nothing so far, no real issues that would make me change my mind about the quality of the product, would highly recommend! --- ### Good system for building entry - Overall rating: 4/5 - Reviewer: Curt B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Hey good overall. The app on the phone is easy to set up for face recognition, and to make small customizstions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support - thing me to the system when i moved in was almost immediate, plus I asked for a change of name, that was done within an hour. The video capture for deliverymen is also very useful. #### Cons The panel is a little far from the door, but there is enough time to get through before it times out. --- ### Feeling Safer with Swiftlane - Overall rating: 4/5 - Reviewer: Kerry S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I am glad we have the Swiftlane system and do feel safer. I like that I can open using my face, phone or iwatch. Also enjoy that I can give delivery people or guests a code to enter the building. It is also nice to be able to open the doors no matter where I am. No more waiting for deliveries at home. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like best about Swiftlane is that I don’t need keys to open the doors to the building and have several options to open the doors and don’t have to be at home waiting on deliveries. I can open the doors no matter where I am. #### Cons What I don’t like is when the system is down, but the repairs are made quickly. My building and the doors are historic and sometimes the lock catches. But I guess that can’t be helped. --- ### A great investment for a business - Overall rating: 4/5 - Reviewer: Mell W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I'd recommend it. Clients like the ease of use and they comment that it's fancy. I like that It's easy to use remotely! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that my clients and I feel safe, knowing that the front door remains locked without anyone having to be inconvenienced by standing out in the cold or heat for extended periods of time. It's easy to let clients in with my cell phone and ensure that it's who I'm expecting with the video option!. #### Cons There were a few bugs to get worked out, causing inconvenience but it's still worth having. One time the screen panel went blank and we couldn't get in. --- ### Accurate Information - Overall rating: 5/5 - Reviewer: LaToya C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly responsive customer support; gave me the exact reason my account wasn't working. Also, very polite approach #### Cons I wish they would tell me exactly who at the property management company deactivated my account; need this info to contact the right people --- ### Very convenient - Overall rating: 5/5 - Reviewer: Alyssa V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10. Never really any issues with the app, facial recognition, code, ect. The app is very user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was really easy to user for not only residents but also guests. I like that there is an app that connects to the gate and all doors #### Cons Sometimes the facial recognition would not work. However, it could have also been a network error or user error. Regardless, the errors were minimal --- ### Great options - Overall rating: 4/5 - Reviewer: Mateo G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Has generally been very good, especially with the responsive customer service that were solution oriented. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support though not always able to resolve the issue was always reachable and could always make an effort to resolve the issue, called back when needed and made sure the locks were working. #### Cons some functionality was taken away from the app in a new update. Removing functionality isn't a good update in my opinion. --- ### Great customer support. - Overall rating: 5/5 - Reviewer: Stephen S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very satisfying. Swiftlane solved a problem quickly and completely with an experienced technician speaking by phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A fast response and experienced customer support. Friendly and capable service technician who answered every question. #### Cons No cons to report. It was an overall great call with someone who was patient, asked the right questions and resolved the problem. ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/?page=2) --- Swiftlane Reviews, Pros and Cons - 2026 Software Advice