--- title: "Swiftlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Swiftlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Swiftlane is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Physical Security Software](https://www.softwareadvice.com/physical-security/) / [Swiftlane](https://www.softwareadvice.com/visitor-management/swiftlane-profile/) / Swiftlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/swiftlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/swiftlane-profile/alternatives/) # Swiftlane User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 90 reviews (70%) - 4 stars: 33 reviews (26%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (2%) ### Most mentioned pros - His assistance made the process very smooth and gave me confidence in exploring Swiftlane as a potential solution for intercom and access control systems across other properties that I manage. - I enjoy being able to answer from my phone from anywhere I’m at and being able to access the history of who rings the bell and it gives it clear picture date and time. - I especially appreciate being able to unlock the door, manage visitors, and use the two-way intercom directly from my phone. ### Most mentioned cons - The system is unreliable and needs to be re-set very often. If we can have 2 months with no problems to access the building or access points we are lucky. - The intercom for swift Lane in the lobby would at times freeze up when looking for tenant apartment number and it would be redirected and we have to start over again. - There was a system glitch that deactivated access for some residents, which caused inconvenience and required manual reactivation. ## Swiftlane customer reviews Showing reviews 1-25 of 128 (page 1). ### Swiftlane is a great modern door entry and security system - Overall rating: 5/5 - Reviewer: Jay K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We got the door entry system a few months ago and it has been working well as both a user and an admin. A few disconnections and reboots when first installed but working great now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is about the support...which was great. Quick follow up when I had submitted a feature request and let me know how I could accomplish the need now without a product change. #### Cons • Charges monthly or yearly (a small amount) for some advanced features. • Did not understand before purchase exactly what (minor) system add-ons we needed to keep working when the internet was down. #### Reasons for choosing Swiftlane Feature to price ratio and great features. #### Reasons for switching to Swiftlane Trigon went out of business. Had the Sonitrol system 20 years. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: DOLORES J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered excellent customer support; no long wait times to receive service. they're always improving software which is a huge plus #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros highly convenient, elevates property, additional security at pedestrian gates for visitor management #### Cons device will freeze sometimes, tenants will become frustrated that the intercom is not working; we will need to call support to reboot #### Reasons for choosing Swiftlane swiftlane was able to provide their own cellular network --- ### Convenient, User-Friendly, and Secure Access- Swiftlane - Overall rating: 5/5 - Reviewer: Sheila H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Swiftlane has been positive. It is a convenient, user-friendly system that makes building access easier while providing an added level of security. There are occasional technical issues, but overall, I think it is a helpful and effective access-control system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Swiftlane was how convenient and user-friendly it is. The keyless entry and easy access make it much more convenient for both residents and staff, while also providing an added level of security #### Cons What I liked least about Swiftlane was that there can sometimes be technical issues or delays with the app, which can make access less convenient. It would also be helpful if troubleshooting and support were a little quicker and easier --- ### This Product Works as Intended - and that's not Great! - Overall rating: 1/5 - Reviewer: Matthew N. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The product works correctly for the most part but the world was a better place when there less electronics involved in simple day to day activities. Having a camera by the door is great for safety but needing the bio metrics of my face and, odds are, selling that information to lord knows which app/other product -- is generally distressing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works as intended. Getting people into the building is easy. I like that there is a record of visitors coming in and out of the building. #### Cons I think that having cameras interact and collect our data is beyond a net negative to the world we live in. Every person I know shares the same sentiment and we all are made saddened when entering the building. Everyone I know rolls their eyes and is dismayed that this is what our world is coming to. --- ### Preferred Cloud Intercom system - Overall rating: 5/5 - Reviewer: Karl B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smooth software, responsive team, and easy setup for new users. I own a small business and hav ehad the chance to compare Swiftlane with others and prefer this interface. #### Cons I don't have any true issues, as if anything comes up the team is quick to help troubleshoot. One of my feature requests was video review of each entry and this feature was recently added, albeit with a cost. #### Reasons for choosing Swiftlane I have had good luck with Swiftlane and chose not to try an alternative --- ### Overall a good user interface - Overall rating: 5/5 - Reviewer: Wenny X. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, an easy to navigate ui that made it simple to unlock and answer buzzes and create pins for trusted visitors and/or one time usages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is very quick to respond and understand the issue at its root before fixing it. When there was an issue, I reached out and it was resolved quite promptly. The visitor pins are very convenient. #### Cons Some of the important privacy functions feel like they shouldn’t be blocked by the paywall, such as visitor history. However, the base is still usable. #### Reasons for switching to Swiftlane It was not my decision, building management switched it and so everyone followed. --- ### Swiftlane Office Building Review - Overall rating: 4/5 - Reviewer: Gabriel B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the experience is good. Installation was pretty easy and set up was simple. Customer service has been responsive and it's easier to manage than our last system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good features, pretty easy to set up and maintain. Fast customer support. Tenants like it. It's intuitive enough the tenants don't need much support. #### Cons Creating an admin is a two step process. Usually this is a one step process which would be easier. The facial recognition feature wasn't turned on initially. #### Reasons for choosing Swiftlane It was recommended by our installer as it is more compatible with our access management system and is reliable. --- ### SWIFTLANE IS YOUR BEST OPTION! - Overall rating: 5/5 - Reviewer: WENDY D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great customer service. Speed customer service. Professional and kind correspondence. Always available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was amazing, quick and easy. I would highly reccomend Swiftland to any business any time. #### Cons Nothing at this time. They have always made themselves available for trouble shooting and their support. --- ### Quick and Fast Service with Results! - Overall rating: 5/5 - Reviewer: Juliana M S. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, They fixed my issue and I have no complaints. I appreciate them taking the time with quick customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They were quick to fixing my issue and I was good to go after the call. The customer service was top tier #### Cons None, they answered all my questions with a simple quick call. I have no complaints for the company. --- ### Swiftlane Visitor Management perfect for commercial needs! - Overall rating: 5/5 - Reviewer: Klarisse B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very happy with the experience and uniquely address needs for safety and security of the building, value for money on asset budget! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Swiftlane is very custoemr /user friendly and has a lot of features unique to PM Needs. Support team is always responsive and helps address solutions fit to our needs! #### Cons Usually need to do email back and forth and closes ticket quickly - tricky for fast paced PM team on the go that can miss timing of emails. --- ### Remote Access made Easy - Overall rating: 4/5 - Reviewer: Jesus B. - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Swiftlane has made my job easier. Our office is occasionally visited by staff that do not have a badge, and with the intercom, they can easily reach me and I can help them get in. I also enjoy the pin-code feature which helps these staff members who do not have a badge. I think that is my favorite feature. I don't have to be manning the door at all hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really enjoy Swiftlane and what I like most is that it makes providing remote access to the office easier than ever. With just a button, I can assist anyone who is locked out of our suite doors. #### Cons I don't like that Swiftlane occasionally goes offline, but I appreciate the quick support from the team. --- ### Swiftlane review. - Overall rating: 4/5 - Reviewer: Darryl D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. When the connection is there the system offers very good functionality including face recognition giving residents easy entry to the building. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When the system is up it meets most requirements for an intercom entry system. When the system goes down customer support lets you via email before you are aware of the problem. The email includes steps you can take to resolve the issue. Customer support stays with you via email (or phone) till the issue is resolved. #### Cons The system requires an ISP connection that is available 24/7. The ISP connection I have goes down two to three times a week. That is where the customer support comes in handy to get the system back up again. --- ### Swiftlane experience - Overall rating: 5/5 - Reviewer: Robby C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We have had the device for approximately 4 years and it has been amazing. We have only had to upgrade once since we had the original system installed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely satisfied with the product performance as well as customer service, they follow up immediately when there is an issue. #### Cons I have no complaints about the system. The app on the phone is very user friendly, which is nice for a senior property. --- ### Swiftlane overall very satisfied - Overall rating: 5/5 - Reviewer: Dan D. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It aligns with where buildings and security are going—smart, integrated, and user-friendly. The hardware looks sharp. It elevates the space instead of looking like an afterthought—important if you care about presentation and brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Swiftlane feels more like a tech product than a traditional access system—mobile-first, clean interface, and intuitive for both admins and users. The touchless entry is fast and reliable, which is a big differentiator. It’s not gimmicky—it improves flow, security, and convenience. #### Cons Sometimes the system goes offline and a reboot is needed. When this happens, a quick phone call is needed to diagnose the problem and it is quickly resolved. --- ### Great for Gates - Overall rating: 5/5 - Reviewer: Randolph B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I'm really happy with the system as it gives me a lot of options to give specific people access and keep others out. I can even have the gates open for several hours if I anticipate a high flow of traffic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Swiftlane for our gates on property and it's a neat system to see who's at the gate before I open it. I can also create Visitor Pins for specific people coming and going which also helps me see when they are here. I do really appreciate that their customer support reaches out before I ever know about a problem and allows me to check things out quickly. #### Cons Sometimes the app on my phone doesn't get the video calls and only lets me know when I've missed the call. It has another option for phone calls instead of video, and it is much more reliable, but I don't get to see who's at the gate. --- ### Effective and safe - Overall rating: 4/5 - Reviewer: Azsalise V. - Verified reviewer: Yes - Industry: Public Safety - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall pretty good. Provides a lot of security for your home. Keeps you connected and feeling safe whether your at home or not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s accessible considering you can access entrance to your building through your phone. I like that there is an access pin for visitors and delivery. I also enjoy that when someone calls your specific apartment number, you get the call through your phone with video surveillance and an option to speak. #### Cons Sometimes the system does malfunction and you may be locked out of your building. But in general it doesn’t last too long and won’t happen often. The problem is solved promptly. --- ### Ease and convenience - Overall rating: 4/5 - Reviewer: Elizabeth A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been useful and handy not having to use my keys. Buzzing people in is a breeze and also very useful. I love being able to buzz someone in via the app when I’m not home. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like how the door opens without a key by face recognition. I love the sound it makes, but when it makes the denied sound for my partner who doesn’t live here, the sound is a little loud and abrasive. I think it would also be nice if it made the acceptance sound when he typed in his code to enter. #### Cons I mean… I didn’t really have a choice in it being installed, but I don’t love face recognition stuff in general because of the potential for using the data for surveillance. It kind of creeps me out, but the convenience of it is cool. --- ### System easy to manage! - Overall rating: 5/5 - Reviewer: Amar G. - Verified reviewer: Yes - Industry: Government Relations - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I like it, the system is easy to manage and convenient for the tenant. I notice that all ages can navigate the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of opening the door from my phone—and knowing who is knocking—right from the exterior door. #### Cons Sometimes the phone doesn't connect to Wi-Fi, and I can't open the door with it. Also, there have been a couple of times when strangers have rung my doorbell and asked to come in. --- ### Great Service! - Overall rating: 5/5 - Reviewer: Kelly F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy to set up for our residents. Any troubleshooting was easily fixed. Residents are happy and only complaints are the residents names being spelled wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to add residents and maintain resident profile, options to add fobs and having the ability to view multiple properties in one space is a plus! #### Cons Nothing so far, no real issues that would make me change my mind about the quality of the product, would highly recommend! --- ### Very user-friendly! - Overall rating: 5/5 - Reviewer: Gamaliel C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Swiftlane has been great. Several of our clients like that it their guests find Swiftlane system clear and easy to use. The least they want is a complicated system confusing people, but with Swiftlane that is not the case! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Swiftlane is a very user-friendly system. Our center uses it for providing access to clients and guests. We love that there are the app version and the website version as well. #### Cons One suggestion would be to make the visitors notifications a little bit easierZ to set. When setting up the account and getting familiar with the system, we did have some setbacks configuring the notifications. For some reason, they were blocked by the browsers we usually use. --- ### Solid System, Solid Service - Overall rating: 5/5 - Reviewer: Andrew J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is secure and the customer service is accessible and quick to help however they can. I also enjoy the guest pin feature. #### Cons The access points lose connection every so often from one day to the next. Also the phone reacting to the access points while in my pocket can be annoying. --- ### A great investment for a business - Overall rating: 4/5 - Reviewer: Mell W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I'd recommend it. Clients like the ease of use and they comment that it's fancy. I like that It's easy to use remotely! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that my clients and I feel safe, knowing that the front door remains locked without anyone having to be inconvenienced by standing out in the cold or heat for extended periods of time. It's easy to let clients in with my cell phone and ensure that it's who I'm expecting with the video option!. #### Cons There were a few bugs to get worked out, causing inconvenience but it's still worth having. One time the screen panel went blank and we couldn't get in. --- ### Accurate Information - Overall rating: 5/5 - Reviewer: LaToya C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly responsive customer support; gave me the exact reason my account wasn't working. Also, very polite approach #### Cons I wish they would tell me exactly who at the property management company deactivated my account; need this info to contact the right people --- ### Great service - Overall rating: 5/5 - Reviewer: Valeria G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Have been used it for almost two years and never experienced any bugs or issues. #### Cons There is nothing I can mention as cons for Swiftlane. I have been having a smooth experience with it. --- ### Good product good customer service - Overall rating: 5/5 - Reviewer: Kimberly W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Good. Customer service has been easy to use. There are still some glitches and some updating that needs to be done on the website to coincide but overall good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cohesiveness of continuity of product. I like that it is integrated with use of a mobile app and Siri. #### Cons There are still some small glitches and the updated software for the app or the iPhone tools on the website need to be updates as well. The only thing I would add is an automatic door opening when my phone gets close to my door via Bluetooth. ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/?page=2) ---