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SwipedOn software

131 reviews(5.0/5)
131 reviews(5.0/5)

SwipedOn is a cloud-­based visitor management solution suitable for businesses of all sizes across a wide range of industries.  It is equally suitable for nonprofits, schools and public administration. The SwipedOn iPad app allows users to keep track of their visitors and employees using a customizable interface.

Users can select the logo, colors and background for the iPad app to match company branding. SwipedOn supports multiple iPad syncing, a web dashboard, visitor and employee check-in, photo capture, badge printing, non-disclosure and other agreements signing, SMS and email notifications, evacuation reporting, visitor categories and global administrator privileges.

SwipedOn allows users to pre-register visitors, notify employees of visitor arrivals and print custom visitor ID badges with integrated printer hardware. SwipedOn can also be used to keep track of employee attendance and time tracking or to assist with evacuations in case of emergency.

Customer support includes online chat, a comprehensive knowledge base, how-to videos, FAQs and phone support. Pricing is based on number of locations per month.

Supported Operating System(s):
Web browser (OS agnostic)

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131 Reviews of SwipedOn

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  • Forest from earthlabs

    Number of employees: 11-50 employees

    August 2018

    Outstanding Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Second to none service. I never right reviews and I am doing this because I am blown away with the speed and quality of the chat support.

    Pros

    Very robust software. Has a solution for nearly every item we want to address. Very easy to set-up and use. Great instructions.

    Cons

    The only issue I have is some of the fields are not editable or moveable on the ID Badge and questioning screen at sign in. Hopefully this is updated to allow more customization for different needs in the future. Still a phenomenal product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michael from Wesfarmers Chemicals, Energy & Fertilisers

    Number of employees: 1,001-5,000 employees

    August 2018

    SwipedOn feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The product does what it claims and does it very well. Great interface, easy to use and the support is always friendly and helpful.

    Pros

    Ease of use and great customer support (timely and knowledgeable)

    Cons

    Only one database, so we can't have people, of identical details, registered on both our sites. A tad frustrating.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lisa from Cyber Toa Limited

    Number of employees: 2-10 employees

    August 2018

    SwipedOn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have compliance requirements which SwipedOn assists with and saves us time writing up visitor list for these requirements; clients interact with it well and impressed by the system.

    Pros

    Easy set up and ease of use for our visitors. Assists us with our compliance obligations

    Cons

    Cost per month for a small business like us with few visitors but required to have a system for compliance

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Greg from Cross

    July 2018

    Great product with an excellent price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The previous software we used for VMS was not cloud based and very outdated looking. This adds to the look of the office and is very easy to setup and use.

    Pros

    Super simple to setup. Just enough customization of the look and very fast and reliable Support. The monthly fee is priced well, also.

    Cons

    Badge customization is lacking. We would like to be able to add information and the option isn't currently there to do it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • fabian from theravance biopharma, inc

    Number of employees: 201-500 employees

    July 2018

    very easy to use interface and does everything needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use. clients find the software easy to sign in when visiting our company. The ability to create wall paper is an added bonus. customer service is great and have always responded to my inquiries.

    Cons

    not many options to customize sticker layout. long names get cut off from the stickers. having the option to not have certain log ins print out a sticker would be good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sue from Bainfield Park Residential Care Ltd

    Number of employees: 11-50 employees

    July 2018

    Swiped is quick, mostly easy to use and fun

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps us to meet health and safety regulations

    Pros

    I like the ease of swiping in and out for staff. The printing of a label for visitors is a pro.

    Cons

    Not so easy to get info back out and report. The labels for the printer are really expensive. Some visitors are afraid of technology

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Aaron from MacMurray College

    Number of employees: 201-500 employees

    July 2018

    A perfect solution to our residence hall guest tracking needs! Absolute amazing service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software brought us into compliance with FERPA so we could secure the guest sign-in/out information. SwipedOn streamlined our process and makes it accessible to our office online anytime.

    Pros

    The software is very intuitive with a user interface that makes sense. The best value for our money and customizable for exactly what we need. Training my staff on this took 5 minutes of time. They were able to pick up on it extremely fast.

    Cons

    The only issue I have had is updating my "employee" list with the CSV template provided. If the email address is already in the system it fails the upload. I would like to see the software just update the data for that employee instead of throwing a failure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    July 2018

    Hi Aaron, Thanks for the review! I've got great news for you - we have just released an update to the CSV import that covers your exact need here! Please check it out :)

  • Tom from Sheffield Science Park Co

    Number of employees: 2-10 employees

    July 2018

    Great little app for visitor management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Having the list of people a visitor is here to see and taking legwork away from reception staff by emailing the person automatically is great

    Cons

    be good to have more templates (or create own templates) for name badges, and to have diffrent badges for different visitor types (eg contractor ID and visitor ID)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Christian from Revision Military

    June 2018

    Great software and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use by visitors. Easy to configure and to setup employees and custom fields.
    I like how we can easily configure our company logo on the iPad and also on the printout badges.

    Cons

    The Web Dashboard could be improved. For example, the timeline shows 2 entries for each visitors (in and out). Couldn't this be on 1 row only that would show the current status of the visitor.
    Otherwise, this makes a dashboard that fills up quickly.

    It would be usefull also to allow the Dashboard the possibility to display active entries for the current workday only. There is way too much old entries showing up. Maybe a switch like: Today / Week / All

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi Christian, Thank you so much for this constructive feedback. We've heard you and there is good news! We are currently scoping work to improve the dashboard in line with your comments! We can't wait to have this in your hands in the near future :)

  • Karryn from A F Gason Pty Ltd

    Number of employees: 51-200 employees

    June 2018

    I find this product is excellent and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allowing us to know at all times who is on the premises and who they are visiting

    Pros

    It is easy to use always available and customers really get a buzz out of the ease of entry and the photo. Many people keep the photos to put on their fridge.

    Cons

    We have not had any problems with this software the only thing i would say is that if people are not connected to a company you need to enter something or you cannot continue. It would be good if this was not necessary.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Emily from Appster

    Number of employees: 201-500 employees

    June 2018

    SwipedOn serves as our full-time receptionist!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Already mentioned in the previous section...

    Pros

    - It allows us to efficiently serve our customers when someone is away from the reception desk.
    - Our clients can easily and quickly check in and let us know that they're here.
    - You can customise the dashboard and add your own branding.
    - We needed help to log into our admin account after a previous employee left the business, and the team at SwipedOn had it all sorted for us within 10 minutes. Their support is so quick and easy!

    Cons

    - Nothing I can really think of! The admin/set up website is really simple to use, so no issues there.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Great to hear from you Emily and thank you for such a glowing review about the SwipedOn system. We're pleased to hear it's helping you make those fantastic first impressions. Kind regards Amy

  • Stephen from Community Lives Consortium

    Number of employees: 501-1,000 employees

    June 2018

    Excellent and cost effective sign in solution to ensure GDPR compliance for our organisation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to setup and install, customer support superb throughout process. The system cost effective for our organisation.

    Cons

    So far there are no cons to the system, if there were then I would raise an issue with the 24 hour support provided.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    July 2018

    Thanks for the fantastic review Stephen! I will pass on your comments to our customer support team. It's great to have Community Lives Consortium on board. Kind regards, Amy

  • Verified Reviewer

    June 2018

    After some troubles with the SMS feature at the very beginning, we are now very satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A trendy reception desk and less waiting time. Also less manual intervention of the receptionnist with the SMS & Mail notification.

    Pros

    User notifications (mail & SMS), the dashboard to manage several sites, beautiful design & user interface. Nice possibilities to customize the layout of the app on ipad. Customer Service really solution oriented.

    Cons

    No AD synchronisation yet.
    No possibility to sort the employees by family names.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kathryn from Bell-Carter Packaging

    June 2018

    Everyone who visits us loves Swipedon because it's quick, efficient, and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to clean up our reception area by upgrading to this app, and now all our visitors are able to wear a badge that does not require any extra effort on our side. Additionally, we do not have to keep any unnecessary paperwork because we print our visitor agreement when we want and not have to keep on the physical copies as we did before.

    Pros

    We love the functionality of the app it has a screen saver that allows us to showcase what we do,and it is user friendly so we have not has one visitor that could not use the app by themselves.

    Cons

    There are a couple large cons for us when it comes to the app. We do not like that even though you "save" the visitor they still have to resign the visitor agreement each time. Also we do not like that you cannot reprint a picture if for some reason there is an error with the printer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Steve from Ovingham Middle School

    Number of employees: 11-50 employees

    June 2018

    Great system, easy to setup, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped us meet our legal safeguarding and vistor management requirements.

    Pros

    It looks good and very professional. Very easy to customize the software to the corporate look of the organization. Support is very good if there are any problems or questions and are very proactive. They are also proactive in regards to EU GDPR, which is good for a company based in New Zealand. It show that they value EU customers. I would say that the product is good value at a decent price point. Vistors comment at how easy the system is to use and how good it looks. Employees find it easy to sign in and out of the office as required.

    Cons

    I really don't have any issues with the software, so would find it hard to have any faults. The only thing I would say is that with us being a school, we prefer not to use full names for our staff on the system. So a little bit more customization on the employee fields and the order in which they appear would be handy, but again this is not a major problem. Please remember that in order to use the software you will need a spare iPad and some form of secure enclosure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi Steve, Great to hear from you! We really appreciate you taking the time to write a review. Our number one goal is to meet the needs of our fantastic customers, like yourself and we are proud to offer a service that supports your GDPR efforts. We're working hard to maintain this standard and continue to impress visitors worldwide. Thanks again! Amy

  • Banu from Saka Energi

    Number of employees: 201-500 employees

    June 2018

    Latest version provide bigger fonts, make it more convenience to our visitor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Provide good first impression to visitor

    Pros

    Process is quick, when visitor finish input data, label/badge printed out immediately. Bigger font provide more convenience looks elder visitor.

    Cons

    We didn't find any constraints during uses this apps. No more I can say.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi there Banu, Thanks for your great review about the SwipedOn visitor management system - we're pleased to hear it's helping you make those great first impressions. Glad you are enjoying our latest version too. Kind regards, Amy

  • Erik from Pro Safety & Rescue, Inc.

    Number of employees: 11-50 employees

    June 2018

    I love working with SwipedOn in our daily work flow as a digital sign in sheet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part about this software is the simple user interface in the web-based dashboard. I have used many different applications for this specific purpose and SwipedOn was by far the easiest to get up and running. I would spend hours trying to get the other software offerings set up and looking just how I like it. I was up and running with SwipedOn in 15 minutes. I also feel like the overall look of the application on our iPad looks more professional than any other software offering I have tried. The layout, look, and feel, of the visitor interface is simple, clean, and stylish. I don't ever have to help or explain how to use the application to visitors, it just that easy to use.

    Cons

    I have not come up on anything that I don't like yet. I haven't had SwipedOn in use very long but I have been using applications like this offered by other companies and it is by far the best one that meets our current needs and price point.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi Erik, Thanks for the excellent review of SwipedOn. It's great to have Pro Safety & Rescue, Inc on board. We are passionate about delivering an amazing experience and are delighted that we've delivered great service to you. Our number one goal is to make your lives easier! We look forward to delighting you further with upcoming releases and features :) Best wishes, Amy

  • Darren from MPL

    Number of employees: 11-50 employees

    June 2018

    The Swipedon system has been a great addition to our operation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is user friendly and intuitive. The software allows us to customize the visitor process to our needs.

    Cons

    When visitors leave the facility and have to come back there is not option to not print another visitor badge.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi Darren, Thank you so much for your feedback and fantastic review. Pleased to hear SwipedOn is working well at MPL :) Cheers, Amy

  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Easy to use and configurable, great customer service if you do get stuck

    Ease-of-use
    Functionality
    Quality
    Support

    Easier to track employee movements for fire registers, and also notifies individuals of visitor arrival by e-mail.

    Pros

    Functions are streamlined and easy to use, with a highly responsive web UI for administration, and a configurable and customisable UI for the sign-in accounts. Any queries that I have had were swiftly resolved by the very friendly support team.

    Cons

    Difficult to quote any cons about the software. The only thing that springs to mind is possibly extending the app so that the fire register is accessible from phones in the event that the iPad cannot be retrieved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Thank you so much for the great review. We do pride ourselves in our customer support :) Also, thanks for your feedback around mobile functionality - I will pass this on to our product team. Cheers, Amy

  • Darren from ITM Power PLC

    Number of employees: 51-200 employees

    June 2018

    Great tool for a simple signing in / reception procedure.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Removed our manual methods and smartened up our reception. Easy and quick to use.

    Pros

    Easy to use. Looks good. Intuitive. Multi site availability. Competitive price. Good, quick support network.

    Cons

    The visitor badge label printing is hit and miss. Ipad only. If devoloped for any Android tablet this could be resolved as they are for flexible in terms of allowing wired connectivity.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SwipedOn, SwipedOn

    June 2018

    Hi Darren, Thank you so much for the feedback. I'll add your request for Android support to our Product Team! Cheers, Ben

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