SwipedOn has been great for swiping in and out of work for contact tracing. I particularly like the phone app.

Assuming everyone signs in as they are supposed to, we bring the tablet with us to take roll call  at emergency sites.

When I am away it is easy for customers or vendors to log on and an email is sent automatically to their phone or desk top.

We have quite a lot of staff and printing the whole list off takes a lot of time when the alarm is sounding and the fire warding is trying to get you out of the building.

Swiped on is a good system for tracking staff and visitors at site, it is easy to use and set up. Training new staff on the system use is fast and fuss free.

Simple, cost effective software that does exactly what it's supposed to do.

With this price, I believe this tool is a real gem. Customer Support is excellent.

Excellent software that regularly impresses our new staff and office visitors.

My overall experience with SwipedOn has been great. The customer service is excellent, the price is great and the product is easy to use.

SwipedOn support team are really friendly and easy to talk / live chat with, always happy to help and generally resolve most issues within the initial conversation.

We love how easy and how little time this takes to use once set up.

We entered every tenant and their employees as an employee as well as our own staff, so we can easily track who is in the building and who they are there to see. Makes it perfect for contact tracing.

Great for ensuring who is the building at any given time. You also have the knowledge that if there are any issues you can call/ e-mail someone at Swiped On and your query is dealt with quickly.

No note to say what to do next, after signing in.

In general SwipedOn is a good user friendly software. I would fully recommend this product to any business.

It's the best queue management that delivers better customer workflows. It reduces customers walkways and also delivers shorter customer service time.

Even using the product for the first time, it was easy to navigate and use.

Overall, it's a cost-effective tool, customer satisfaction increased.

There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike.

The software is very easy to use and helps our. Customers to wait in there car instead of standing out in unpredictable weathers in Calgary.

The Queue management dashboard is very useful as I could view and manage all my appointments in one place in the app. The user interface of the product is very smooth and intuitive.

Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity.

Hopefully WaitWell will put some restriction to avoid misusing the platform.

I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.

Wait well helps us to manage line up very well. All our clients appreciate the feature and love it.

They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them.

This product is so easy to use and they are on top of the implementation process.

Our clients all appreciate and like the feature. Overall it was great from both sides.

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.

With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings.

The interface is simple and customizable with all the features like canceling appointments and so on.

The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen.

One of the benefits of using WaitWell is that it makes it extremely easy to manage queues and appointments. It's one of the best solution i have ever encountered as it helps to reduce wait time.

It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point.

The simplicity and features were an amazing value at their cost level compared to other companies.

It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time.

Customer Service has always been great to respond to our needs.

The experience has been wonderful. It has really been nice to have the assistance.

WaitWell integrates easily with most of the tools we use, and it's easy to use for us and the end user. WaitWell helped save time for our customers and increased productivity over time.

Excellent tool for improving customer service.

Fantastic instrument for enhancing customer support.

Best application for Customer services and appointment booking and many more things provide and the best services provider application. The price was also good.

Easy to track on the number of customers in our wait room. It has a good interface  and clean userfriendly.

The software is easy to use on both the front and back ends. I like the controls that we have as administrators once it is all set up.

It's easy to use, and I really like that you can utilise the note tool to remind yourself of potential needs for your client. The application is simple to use and configure.

It went into the Registry with great ease. My favorite features are the ability to put customers on hold, to serve clients based on priority, and to safely manage the queue without packing the office.

We selected a maximum group size of 20 per appointment; however, we found no way to make this a hard limit.

If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line.

I love how it is easy to use and it seamlessly integrates with customer management tools.

It may take sometime to start using WaitWell, other than that I don't think I've faced any problems.

Customers love WaitWell because it stops them from waiting in lines and makes shopping easier. It helps us manage lines well, making our job smoother and their customer service is super helpful.

It went into the Registry with great ease. The ability to put clients on wait, rank them, and safely manage the line without crowding the office are some of the features that I appreciate the most.

From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

It's user-friendly and customizable, which I appreciate. We provide a wide range of services, therefore being able to choose which services can be added to the wait list is really important.

It has been a great experience. The support has been incredibly helpful.

WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers.

My overall experience with WaitWell is good and it is good for Booking an appointments and rescheduling.

I like that WaitWell is easy to use and all bookings can be done online. The software comes with great visitor management features.

I like WaitWell since it is the simplest waitlist manager. The real time updates are amazing.

I am a big fan of WaitWell as it allows me to schedule and queue up clients for investment seminars.

Very helpful to track visitors and appointments for them. API also is supported to link to other services.

WaitWell, which was recommended by a corporate acquaintance, has impressed me with its flawless meeting management. It was simple to use and transformed my meetings, as well as impressing clients.

I find people saying they texted the number and will be upset when it hasn't shown up.

The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software.

However,  looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the  work flow.

Innovative, Safe and Effective Time Management Software.

Waitwell is an extremely simple and practical piece of software. It went into the Registry with great ease.

It is simple to join online virtual meetings with WaitWell as it integrates well with video conferencing tools like Zoom, Microsoft Teams and Google Meet.

When it comes to visitor management, WaitWell offers best features and is very capable. It supports mobile use and booking/scheduling online is easy.

Why Waitwell Queuing Solution Is Right for You.

US Dollar

SwipedOn is the world's easiest, most loved flexible workplace management system for Apple and Android. Manage your visitors, employees, resources and more. 

Customize the logo, colors and backgroundto match your branding. Sync mutliple devices, intuitive web dashboard, visitor and employee check-in, photo capture, badge printing, non-disclosure and other agreements signing, SMS and email notifications, evacuation reporting, visitor categories and global administrator privileges.

SwipedOn allows users to pre-register visitors, induct visitors, notify employees of visitor arrivals and print custom visitor ID badges with integrated printer hardware. SwipedOn can also be used to keep track of employee attendance and time tracking or to assist with evacuations in case of emergency.

Customer support includes online chat, a comprehensive knowledge base, how-to videos, FAQs and phone support. Pricing is based on number of locations per month.

LongDescription

Real Time Analytics

Employee Management

Personalization

Barcode/Ticket Scanning

Mobile Alerts

Email Alerts

Customizable Reports

Document Imaging

Activity Tracking

SMS Messaging

Watch List

Digital Signature

Active Directory Integration

Electronic Signature

Data Extraction

Registration Management

Pre-Registration

Customizable Fields

Data Import/Export

Clock In/Out

Label Printing

Multi-Location

Self Service Portal

Contact Management

Self Check-in/Check-out

Badge Management

Employee Time Tracking

User Profiles

Mobile Access

Compliance Management

ID Scanning

Real Time Data

Historical Reporting

Real-Time Notifications

Real-Time Updates

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Visitor Tracking

Visitor Management

Direct Mail Management

Delivery Tracking

Multi-Language

Alerts / Escalation

Real Time Reporting

Customizable Branding

Signature Capture

Employee Profiles

Contact Database

Customizable Forms

Visitor Registration

Package Tracking

Third-Party Integrations

Document Management

Search/Filter

Booking Management

Employee Directory

Occupancy Management

Scheduling

Employee Self Service

Floor Plans & Maps

Availability Indicator

Meeting Room Booking

Space Reservation

Email Reminders

Online Booking

QR Codes

Mobile App

Reporting/Analytics

Drag & Drop

Hot Desking

Desk Reservation

Desk Availability Schedule

Workflow Management

Timesheet Management

Online Time Clock

Image Capture

Access Controls/Permissions

Utilization Reporting

Web browser (OS agnostic)

Lite plan: $19 USD/month
Standard plan: $55 USDmonth
Premium plan: $109 USD/month, per location
Enterprise: $169 USD/month, per location

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SwipedOn

In Person

Live Online

Webinars

Documentation

Videos

WaitWell replaces lineups with a virtual queue to optimize visitor experience. Improve overall efficiency and reduce stress levels for front line staff so they can serve customers better. 

WaitWell allows customers to join a virtual lineup using their mobile device (QR code or SMS text), through the company's website or using an optional onsite Kiosk. No app download required. WaitWell uses the applications customers are already using - SMS and the web browser on their phones. 

Staff can view the customer lineup from a tab on any web browser. They can increase or decrease priority, view services clients are requesting, view COVID waivers or other intake forms and even send SMS texts to clients before, during or after service. Clients never lose their place in line. 

The software's reports and analytics module provides insights into customer waiting times, service times, balk rates (how often customers leave without being served) and much more. Users can also view reports by day or date range, service type, service provider, location, queue or region. 

WaitWell is developed and hosted in North America and is available in French, Spanish and English. It provides industry-leading security and provides users with endless options for managing their data to comply with the policies set by their organization and jurisdiction. 

WaitWell is used at Post-Secondary Institutions, National retailers, Medical Clinics, Government offices across North America. 

Features include: 

- Virtual Queue integrates seamlessly with Appointments
- Join queue by SMS, QR Code, website or Kiosk
- Two Stage wait to manage capacity within waiting area
- Simple and intuitive Queue screen
- Two-way SMS communication between staff and customers for seamless and continuous communication
- Dashboard provides real-time insights into customer wait experience
- Powerful Reports & Analytics to identify service trends over time
- Customer hold feature means customers never lose their place in line
- Ticket notes to share information between staff 
- COVID Waivers to pre-screen clients before they enter the waiting area
- Forms feature to collect information or feedback from customers before, during or after service 
- Multiple queues and Service types
- Fully customizable workflow and communication templates
- Fully bilingual (English/French) 
- Made in Canada and 100% Canadian data residency
- Fully Customizable Lobby display
- Audible Call for hearing impaired users  
- Self-Serve Kiosk application
- Website widget 
- Client Site 
- Staff App for managing queues on a mobile device
- API for integration with 3rd party tools
- Single Sign-On Integration (SSO) 
- Accessible to meet WCAG 2.0 AA standards
- Four permission levels and multiple settings to lock down access by location
- Fully customizable data storage and security settings to company with your organization’s privacy policies


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