The Receptionist for iPad Software


 

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.  

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.  The solution is available in monthly and annual subscription pricing options.

It runs on any iPad that is capable of running iOS 8.0 and above. Customers can customize the appearance of the application. Customer support is free and offered via website chat, an online knowledge base, email and phone.

 

The Receptionist for iPad - Customizable home screen
 
  • The Receptionist for iPad - Customizable home screen
    Customizable home screen
  • The Receptionist for iPad - Visitor log
    Visitor log
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

156 Reviews of The Receptionist for iPad

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Renee from Ultrafryer Systems

September 2017

September 2017

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Source: Capterra
 

Coleen from Nevaeh Salon, LLC

September 2017

September 2017

So far so good! Starting my free trial . They were very responsive to my many questions during setup

Ease-of-use

Functionality

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Pros

Functionality. Definitely streamlines our signin process for both our guests and our staff. Eliminates front desk issues!

Cons

The only enhancement I would want is to have it fully integrated with my POS. My POS is salon software. Would love it to automatically update my client profiles.

Source: Capterra
 

Sarah from Homepolish
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

It's been such a help so far!

Ease-of-use

Functionality

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Ease of not having to be glued to my seat, ensures things run smoothly and in a timely manner, and good for security purposes.

Pros

I like that everyone gets to choose how they are contacted. I also like how easy it is to adjust and make changes.

Cons

I wish you could more easily integrate other platforms for marketing purposes. (link to sign up for our newsletter)

Source: Capterra
 

Claire from Topocean Consolidation Service, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Good product and great customer service!

Ease-of-use

Functionality

Product Quality

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Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Source: Capterra
 

Kenneth from Limitless Performance Training

August 2017

August 2017

This has been an upgrade to my facility!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

The ease of use for my clients and functionality the software provides. Clients can navigate the software without confusion.

Cons

The adjustment to buttons from an esthetic perspective can sometimes be slightly difficult or limited but it's still sufficient.

Source: Capterra
 

Marcy from San Manuel Band of Mission Indians
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

The report function and e-mail notifications to our employees is a time saver for Admin. staff.

Ease-of-use

Functionality

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Customization and automation. A time saver in calculating visitors and reasons for visits each month.

Pros

Enjoy the customization functions and the reporting feature. We use to manually calculate visitors from sign-in sheets on a monthly basis, which was very time consuming. Before the iPad Receptionist, the Front Desk staff would have to call employees when they had a visitor, which took time from other needed functions. We enjoy the e-mail notifications which alleviates that for Front Desk staff.

Cons

Sometimes it freezes, but that's just related to internal network connection. We don't have any other issues with the product.

Source: Capterra
 

April from Nut Butter Concepts LLC

August 2017

August 2017

Printer setup was easier with tech support.

Ease-of-use

Functionality

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Pros

It's user intuitive and well thought out. Support is really great. The program is constantly evolving.

Cons

Any issues I have seem to get resolved quickly, with the updates and changes. I have rarely had issues.

Source: Capterra
 

Erin from Vets First Choice
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Customer Support is extremely helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The ability to customize to your needs is great. The overall look and use of the software is friendly.

Cons

I would like the ability to customize even more! Change the wording on emails, texts sent for notifications. Additional button usage.

Source: Capterra
 

Kevin from Port View Preparatory

August 2017

August 2017

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Source: Capterra
 

Kristopher from The Dannon Project

August 2017

August 2017

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Ease-of-use

Functionality

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Ease-of-use
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Pros

Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons

Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list.

The api needs to be able to push data out to other SaaS systems/databases.

Source: Capterra
 

Stacy from The Business Backer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Simple, yet outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

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More time, easy access to who is visiting our office and how often, easy and efficient way to check in.

Pros

I like that it gives me back time to do so much more for our company. Customer support has been phenomenal. They are always there to answer even the tiniest questions. Honestly, there isn't anything I dislike about the software. As with anything, there are always improvements to be made. The company does a great job with taking feedback and has the willingness to make changes.

Source: Capterra
 

Karina from Aviation Skills Partnership

August 2017

August 2017

Great service with Jessica. Quick response and rapid response.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
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Pros

I like how many features it has and how you adapt the buttons for the needs of your own unique business.

Cons

I am still new to this software so trying to work out how to use it, but Im sure when I am a regular user it will find it very user friendly.

Source: Capterra
 

justin from Umbra Cuscinetti Inc.

August 2017

August 2017

great product and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

i like the ease of use and the ease of setup the most. It has most of what we needed right out of the box.

Cons

it only supports 2 types of badge printers an with the system relying on wifi you need a strong connection.

Source: Capterra
 

Shinead from CUA

August 2017

August 2017

Excellent, efficient and easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

It is very easy to use and it saves us a lot of time.
It aligns with our digital first approach
Jason, our account manager was amazing to deal with.

Cons

Can't fault it.

Source: Capterra
 

Shinead from CUA

August 2017

August 2017

Excellent, efficient and easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and it saves us a lot of time.
It aligns with our digital first approach
Jason, our account manager was amazing to deal with.

Cons

Can't fault it.

Source: Capterra
 

Sharon from The a2 Milk Company
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

The iPad receptionist is a great system, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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visitor tracking and appointment notification

Pros

The adaptability of the program and ease of use , visitors find it easy to use. We can customise it to what we require.

Cons

Perhaps instead of using email as the return recognition trigger the visitors mobile number would be quicker, not a big deal it would just be quicker.

Source: Capterra
 

Danielle from Nut Butter Concepts LLC

July 2017

July 2017

So helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

It makes my life so much easier. Being in a company where visitor records are reviewed and audited, this service really helps me.

Cons

There are a few features that would make the service a little more practical when dealing with the day to day processes of monitoring and editing, but the software continues to grow with the needs of our business.

Source: Capterra
 

Barb from PolyOne DSS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

First line for visitors.

Ease-of-use

Functionality

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Time

Pros

Helps to not have to have someone physically sign people in, eliminates paperwork, makes it easier for audits.

Cons

Takes to much time waiting to "notify contact" and print label.
Takes over a minute to notify contact and then another to print badge.
Doesn't sound like much time but when you have 3-4 people in line to check in, it is. Maybe be able to move to next person while the rest is happening.

Source: Capterra
 

Rana from Contours, The Pilates Experts
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

If there was a six star, I would be using it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Paperless!!!

Pros

Our clients resisted using the app at first, but now are so used to it! Our staff is so happy that we are no longer using paper and pencil because we are attempting to be a paperless office! Thank you The Receptionist for making our work easier.

Source: Capterra
 

Tanya from Autonuem

June 2017

June 2017

We have been very happy with the service, it has allowed our receptionist to step away when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are extremely happy with the amount of customizeable options. We have many large meetings and training conferences and this allows us to set up specific sign in buttons that keep track of who came, what time the arrived and how long they were in the facility. The report option has been incredibly helpful to keep paper trail down and able to keep things electronically.

Cons

I wish the home screen had more customizing options. Like the logo area and adding more typed text without having to change logo.

Source: Capterra
 
 
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