The Receptionist for iPad Software


 

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware an badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA and PCI.

Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone and through website chat and an online knowledge base.

 

The Receptionist for iPad - Customizable home screen
 
  • The Receptionist for iPad - Customizable home screen
    Customizable home screen
  • The Receptionist for iPad - Visitor log
    Visitor log
  • The Receptionist for iPad - Visitor Details
    Visitor Details
  • The Receptionist for iPad - Administration Demo
    Administration Demo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

170 Reviews of The Receptionist for iPad

Showing 1-20 of 170

 

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Ian from Autoneum North America

January 2018

January 2018

An experience worth far more than the cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hello Ian,

All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-)

We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 


January 2018

January 2018

I couldn't be happier with both the product and the service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

Cons

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Thank you for posting a review about The Receptionist for iPad! I am so glad you are enjoying our Radical Support.

I am going to add your request for additional design and customization for the Home Screen to our feature request log.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ann from Avista Pharma Solutions Inc.

December 2017

December 2017

I reached out with a question and received a quick response. My problem was resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once someone is added in the system, the Receptionist recalls them for their next visit. It is convenient and professional and automatically e-mails the person whom the guest has come to meet with.

Cons

The updates take a long time. In a busy office, its difficult for the system to update for 20 minutes.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2017

December 2017

 

Hi Ann,

Thanks so much for posting a review about The Receptionist for iPad. I am glad you are enjoying our support, the software and the returning visitor feature.

Can you tell me more about the update taking a long time? I think you mean that the updates to the iPad operating system take a long time. Is that correct? We may be able to help with this.

It is an honor to have Avista Pharma Solutions as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

John from Viva MedSuites

November 2017

November 2017

Simple, effective solution for patient check-in system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

Cons

Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi John,

Thanks so much for posting a review about The Receptionist for iPad. It sounds like the system is working well for you.

I will submit your feature request and I will tag you so that as something similar becomes a reality we will be in contact.

We are happy to have Viva MedSuites as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Daniel from Endeavor Robotics
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Incredibly efficient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Daniel,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors.

We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Tonya from PaperWorks Industries

November 2017

November 2017

Love this product it works amazing for our office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very simple to use even the most novice users can navigate. Customer support is above amazing, they are very responsive to messages and truly want you to take advantage of everything the product can offer, they go above and beyond to help you. This product makes checking in visitors to our location easier then ever before.

Cons

Can be a little challenging to set up to begin with - However if you take the time to read the very helpful guides that have been set up you won't regret it.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Tonya,

I really appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad that you have enjoyed both the software and our Radical Support. We try very hard to exceed your expectations with each interaction.

If there is anything else we can for you, don't hesitate to reach out and thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Sinéad from Control Equipment Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Fantastic from start to finish!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professionalism, Health & Safety compliance, value for money!!

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Sinéad,

Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team.

We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-)

Let us know if there is anything more we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Julie from one10

October 2017

October 2017

Amazing service -- very responsive and helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Julie,

Thanks so much for posting such a nice review.
It is great to have one10 and Aimia as longtime members of The Receptionist Family!

Let us know if there is anything we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Renee from Ultrafryer Systems

September 2017

September 2017

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Renee,

I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs.

Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released.

Thank you for being a member of The Receptionist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Coleen from Nevaeh Salon, LLC

September 2017

September 2017

So far so good! Starting my free trial . They were very responsive to my many questions during setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality. Definitely streamlines our signin process for both our guests and our staff. Eliminates front desk issues!

Cons

The only enhancement I would want is to have it fully integrated with my POS. My POS is salon software. Would love it to automatically update my client profiles.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Colleen,

Thanks for posting a review about The Receptionist for iPad. I am glad that the system is working for you and that you have enjoyed our Radical Support.

I have added your feature request for integration with your POS system to our feature request log so that you will be updated when we make progress on some of our API development that could possibly make this feature a reality.

Let us know if there is anything else we can help with during your evaluation process!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Sarah from Homepolish
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

It's been such a help so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of not having to be glued to my seat, ensures things run smoothly and in a timely manner, and good for security purposes.

Pros

I like that everyone gets to choose how they are contacted. I also like how easy it is to adjust and make changes.

Cons

I wish you could more easily integrate other platforms for marketing purposes. (link to sign up for our newsletter)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Sarah,

Wow, I am so happy that our software is making your life easier! I have entered a feature request in our feature tracking system for integration with other platforms. The good news is that this is a high priority for us and frequently requested by customers. We will keep your apprised once we release some of our integration features.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Claire from Topocean Consolidation Service, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Good product and great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hello Claire!

I am so glad you have experienced our Radical Support! Making sure our customers are happy with their experience is a top priority for The Receptionist.

I am also happy that you have been able to take advantage of our drag-and-drop badge customization feature. This has proven to be very popular with our customers.

I have added your two feature requests to our feature request tracking system. You'll be happy to know that both are high priorities for us. We will update you as we make progress on language localization and additional customization options.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Kenneth from Limitless Performance Training

August 2017

August 2017

This has been an upgrade to my facility!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use for my clients and functionality the software provides. Clients can navigate the software without confusion.

Cons

The adjustment to buttons from an esthetic perspective can sometimes be slightly difficult or limited but it's still sufficient.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hey Kenneth,

I appreciate your posting a review about The Receptionist for iPad. I am glad that the software is helping out Limitless Performance Training.

Thanks for being a member of the The Receptionist Family for over a year!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Marcy from San Manuel Band of Mission Indians
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

The report function and e-mail notifications to our employees is a time saver for Admin. staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customization and automation. A time saver in calculating visitors and reasons for visits each month.

Pros

Enjoy the customization functions and the reporting feature. We use to manually calculate visitors from sign-in sheets on a monthly basis, which was very time consuming. Before the iPad Receptionist, the Front Desk staff would have to call employees when they had a visitor, which took time from other needed functions. We enjoy the e-mail notifications which alleviates that for Front Desk staff.

Cons

Sometimes it freezes, but that's just related to internal network connection. We don't have any other issues with the product.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hi Marcy,

Thanks so much for being a long-term member of The Receptionist Family. You've been with us since before we changed our name from The iPad Receptionist!

I appreciate your taking the time to post such a nice review!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

April from Nut Butter Concepts LLC

August 2017

August 2017

Printer setup was easier with tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's user intuitive and well thought out. Support is really great. The program is constantly evolving.

Cons

Any issues I have seem to get resolved quickly, with the updates and changes. I have rarely had issues.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hi April,

I am so glad you have been happy with our Radical Support! We work very hard to provide our customers with a delightful experience.

Let us know if there is anything else we can do for you and the team at Nut Butter Concepts and thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com


 

Erin from Vets First Choice
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Customer Support is extremely helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize to your needs is great. The overall look and use of the software is friendly.

Cons

I would like the ability to customize even more! Change the wording on emails, texts sent for notifications. Additional button usage.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hey Erin,

Thank you for posting a review about The Receptionist for iPad! I am glad you have had the pleasure of working with our Radical Support team!

I appreciate your letting us know about the additional customizations you would like to see added to the software. As part of our Radical Support we take feature requests seriously. I've entered your request in our FR system and when we release additional customizations we'll let you know by email.

Welcome to The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Kevin from Port View Preparatory

August 2017

August 2017

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Dear Kevin,

First off let me apologize. I am sorry that your pre-sales experience with our partner was not up to our standards. I am actively looking into this and I promise to get back in touch with you.

Setting that aside I am so glad that the software is working well for you and Port View and that you have experienced our Radical Support.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Laura from Texas NIC

August 2017

August 2017

Great new tool - Badge Editor!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The new badge editor tool is easy to change and update. It easy to customize and works well with the brother printers!

Cons

I had a hard time finding the new badge tool. Wasn't sure if it was on the iPad itself or on the website. It makes sense where it is though (under the buttons on the site), since you may not want all the buttons to print a badge.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hi Laura,

Thank you for taking the time to post a review about The Receptionist for iPad. I am so pleased that you are enjoying our new drag and drop badge editor. It is truly unique to our application.

It is an honor to have Texas NIC as a member of The Receptionist family!

Sincerely,
Andy Alsop
andy@thereceptionist.com

 

Kristopher from The Dannon Project

August 2017

August 2017

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons

Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list.

The api needs to be able to push data out to other SaaS systems/databases.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hi Kristopher,

I am glad that you have experienced our Radical Support and that we are stacking up well against the competition.

Could you please send me your full list of feature requests? As part of our Radical Support we listen very closely to our customers regarding the improvements they think we could make to the software.

Safety and evacuation are essential parts of The Receptionist for iPad. Here is a support article on our Emergency Evacuation List feature that is built into the iPad app and how to access the list of checked in visitors from any device including a computer, a tablet or a smartphone:

http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency

Thanks to you and the Dannon Project team for being a member of The Receptionist Family.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Stacy from The Business Backer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Simple, yet outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time, easy access to who is visiting our office and how often, easy and efficient way to check in.

Pros

I like that it gives me back time to do so much more for our company. Customer support has been phenomenal. They are always there to answer even the tiniest questions. Honestly, there isn't anything I dislike about the software. As with anything, there are always improvements to be made. The company does a great job with taking feedback and has the willingness to make changes.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Stacy,

Thanks so much for taking the time to post a review about The Receptionist for iPad! It makes me so happy that you are enjoying the software and our Radical Support!

We are happy to have The Business Backer as an esteemed member of The Receptionist Family.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 
 
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