The Receptionist for iPad Software


 

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware an badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA and PCI.

Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone and through website chat and an online knowledge base.

 

The Receptionist for iPad - Customizable home screen
 
  • The Receptionist for iPad - Customizable home screen
    Customizable home screen
  • The Receptionist for iPad - Visitor log
    Visitor log
  • The Receptionist for iPad - Visitor Details
    Visitor Details
  • The Receptionist for iPad - Administration Demo
    Administration Demo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

175 Reviews of The Receptionist for iPad

Showing 1-20 of 175

 

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Brad from North Carolina Board of Nursing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sales and support staff have been super responsive and helpful throughout the setup and implementation of the software. The setup process is very easy. Guests checking in with the application have required very little assistance.

Cons

Not applicable. There isn't much "bad" to say about this application. If one were to have issues, the support team is helpful with troubleshooting or work-arounds.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: April 2018

April 2018

 

Hi Brad,

Thank you so much for posting a review about The Receptionist for iPad! What I am most happy about is that your interactions have met our standards of providing a Radical Experience.

If there is anything we can do for you please don't hesitate to reach out to our team or to me personally.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Alexander from Workability

March 2018

March 2018

Excellent for using in a co-working space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

Cons

I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: March 2018

March 2018

 

Hi Alexander!

Thanks for posting a review about The Receptionist for iPad! I am glad that Workability is enjoying the software. I have entered a feature request regarding more customizations and attached your email address in our feature tracking system. Should we release these features we will notify you directly.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Paul from Transcare Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: February 2018

February 2018

 

Hi Paul,

Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Zach from AUTONEUM NORTH AMERICA INC

February 2018

February 2018

The Receptionist has been a game changer for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like most that it is able to keep a directory of all of our employees and then when a visitor comes in it sends them a text message that they are here.

Cons

The app has crashed a few times but other than that we have not had many issues with the software itself.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: February 2018

February 2018

 

Hi Zach,

Thanks so much for posting a review about The Receptionist for iPad! I am so glad that our software is working well for you. Have you been in contact with our support team about the app crashing? While that is not something we've heard from other customers I would recommend downloading the latest version of the app to see if that solves the problem.

Please feel free to reach out to me personally if that continues. Thanks for being a member of The Receptionist team!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Dani from Fishtech Group
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Awesome software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sign-in is fast and easy, and it even remembers people who have signed in before. Buttons are customizable with cute little icons. The design is sleek and it's overall very easy to use.

Cons

I have yet to find a "back" button that allows the visitor to return to the previous screen if they've accidentally entered something incorrectly.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hi Dani,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad you like the experience the software provides. We're always making improvements so let us know what changes you would like to see us make.

When checking in and someone enters information and clicks the check mark to get the next question, on the left side underneath the entry box there is a left arrow. That is where the person can go back to re-enter info. Please let me know if that answers your question about the back button.

Thank you for being a member of The Receptionist family since September of 2017!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ian from Autoneum North America

January 2018

January 2018

An experience worth far more than the cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hello Ian,

All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-)

We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 


January 2018

January 2018

I couldn't be happier with both the product and the service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

Cons

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Thank you for posting a review about The Receptionist for iPad! I am so glad you are enjoying our Radical Support.

I am going to add your request for additional design and customization for the Home Screen to our feature request log.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ann from Avista Pharma Solutions Inc.

December 2017

December 2017

I reached out with a question and received a quick response. My problem was resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once someone is added in the system, the Receptionist recalls them for their next visit. It is convenient and professional and automatically e-mails the person whom the guest has come to meet with.

Cons

The updates take a long time. In a busy office, its difficult for the system to update for 20 minutes.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2017

December 2017

 

Hi Ann,

Thanks so much for posting a review about The Receptionist for iPad. I am glad you are enjoying our support, the software and the returning visitor feature.

Can you tell me more about the update taking a long time? I think you mean that the updates to the iPad operating system take a long time. Is that correct? We may be able to help with this.

It is an honor to have Avista Pharma Solutions as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

John from Viva MedSuites

November 2017

November 2017

Simple, effective solution for patient check-in system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

Cons

Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi John,

Thanks so much for posting a review about The Receptionist for iPad. It sounds like the system is working well for you.

I will submit your feature request and I will tag you so that as something similar becomes a reality we will be in contact.

We are happy to have Viva MedSuites as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Daniel from Endeavor Robotics
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Incredibly efficient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Daniel,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors.

We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Tonya from PaperWorks Industries

November 2017

November 2017

Love this product it works amazing for our office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very simple to use even the most novice users can navigate. Customer support is above amazing, they are very responsive to messages and truly want you to take advantage of everything the product can offer, they go above and beyond to help you. This product makes checking in visitors to our location easier then ever before.

Cons

Can be a little challenging to set up to begin with - However if you take the time to read the very helpful guides that have been set up you won't regret it.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Tonya,

I really appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad that you have enjoyed both the software and our Radical Support. We try very hard to exceed your expectations with each interaction.

If there is anything else we can for you, don't hesitate to reach out and thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Sinéad from Control Equipment Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Fantastic from start to finish!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professionalism, Health & Safety compliance, value for money!!

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Sinéad,

Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team.

We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-)

Let us know if there is anything more we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Julie from one10

October 2017

October 2017

Amazing service -- very responsive and helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Julie,

Thanks so much for posting such a nice review.
It is great to have one10 and Aimia as longtime members of The Receptionist Family!

Let us know if there is anything we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Renee from Ultrafryer Systems

September 2017

September 2017

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Renee,

I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs.

Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released.

Thank you for being a member of The Receptionist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Coleen from Nevaeh Salon, LLC

September 2017

September 2017

So far so good! Starting my free trial . They were very responsive to my many questions during setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality. Definitely streamlines our signin process for both our guests and our staff. Eliminates front desk issues!

Cons

The only enhancement I would want is to have it fully integrated with my POS. My POS is salon software. Would love it to automatically update my client profiles.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Colleen,

Thanks for posting a review about The Receptionist for iPad. I am glad that the system is working for you and that you have enjoyed our Radical Support.

I have added your feature request for integration with your POS system to our feature request log so that you will be updated when we make progress on some of our API development that could possibly make this feature a reality.

Let us know if there is anything else we can help with during your evaluation process!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Sarah from Homepolish
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

It's been such a help so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of not having to be glued to my seat, ensures things run smoothly and in a timely manner, and good for security purposes.

Pros

I like that everyone gets to choose how they are contacted. I also like how easy it is to adjust and make changes.

Cons

I wish you could more easily integrate other platforms for marketing purposes. (link to sign up for our newsletter)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hi Sarah,

Wow, I am so happy that our software is making your life easier! I have entered a feature request in our feature tracking system for integration with other platforms. The good news is that this is a high priority for us and frequently requested by customers. We will keep your apprised once we release some of our integration features.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Claire from Topocean Consolidation Service, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Good product and great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hello Claire!

I am so glad you have experienced our Radical Support! Making sure our customers are happy with their experience is a top priority for The Receptionist.

I am also happy that you have been able to take advantage of our drag-and-drop badge customization feature. This has proven to be very popular with our customers.

I have added your two feature requests to our feature request tracking system. You'll be happy to know that both are high priorities for us. We will update you as we make progress on language localization and additional customization options.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Kenneth from Limitless Performance Training

August 2017

August 2017

This has been an upgrade to my facility!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use for my clients and functionality the software provides. Clients can navigate the software without confusion.

Cons

The adjustment to buttons from an esthetic perspective can sometimes be slightly difficult or limited but it's still sufficient.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: September 2017

September 2017

 

Hey Kenneth,

I appreciate your posting a review about The Receptionist for iPad. I am glad that the software is helping out Limitless Performance Training.

Thanks for being a member of the The Receptionist Family for over a year!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

Marcy from San Manuel Band of Mission Indians
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

The report function and e-mail notifications to our employees is a time saver for Admin. staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customization and automation. A time saver in calculating visitors and reasons for visits each month.

Pros

Enjoy the customization functions and the reporting feature. We use to manually calculate visitors from sign-in sheets on a monthly basis, which was very time consuming. Before the iPad Receptionist, the Front Desk staff would have to call employees when they had a visitor, which took time from other needed functions. We enjoy the e-mail notifications which alleviates that for Front Desk staff.

Cons

Sometimes it freezes, but that's just related to internal network connection. We don't have any other issues with the product.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hi Marcy,

Thanks so much for being a long-term member of The Receptionist Family. You've been with us since before we changed our name from The iPad Receptionist!

I appreciate your taking the time to post such a nice review!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

 

April from Nut Butter Concepts LLC

August 2017

August 2017

Printer setup was easier with tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's user intuitive and well thought out. Support is really great. The program is constantly evolving.

Cons

Any issues I have seem to get resolved quickly, with the updates and changes. I have rarely had issues.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2017

August 2017

 

Hi April,

I am so glad you have been happy with our Radical Support! We work very hard to provide our customers with a delightful experience.

Let us know if there is anything else we can do for you and the team at Nut Butter Concepts and thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com


 
 
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