The Receptionist for iPad software


180 reviews(5.0/5)
180 reviews(5.0/5)

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware an badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA and PCI.

Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone and through website chat and an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

180 Reviews of The Receptionist for iPad

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  • Chris from Bemis

    July 2018

    Overall positive, it fits a need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

    Pros

    Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

    Cons

    The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    July 2018

    Hi Chris, Thanks so much for taking the time to write a review about The Receptionist for iPad. I am glad the software is mostly satisfying your needs. I really appreciate your taking the time to let me know about the enhancements you'd like to see us make to the software. We take feature requests very seriously. I have entered a feature request for things you've noted. Look out for upcoming feature releases! Sincerely,  Andy Alsop, President  andy@thereceptionist.com

  • Naomi from First City Monument Bank Limited

    Number of employees: 1,001-5,000 employees

    July 2018

    Great for visitor management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The receptionist is slick ,intuitive and ensures fast sign-in for visitors visiting our office. We have been commended on a lot of occasions by partners and customers who pay us a visit at our office space.
    The receptionist makes it easy to search for the contact of any employee and even merge a photo to every employee contact.
    We recently integrated this tool with Badge-printer and this has made us to print badges for visitors to our office. The Receptionist ensures every visitor to our office environment is easily tracked ,allowing us know whom they are with.

    Cons

    We have not encountered any issue of note since we started using this tool. It is an important part of ensuring security in our office.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    July 2018

    Hi Naomi, Wow! Thank you for sharing such a flattering review. I am so glad that The Receptionist for iPad is helping First City Monument Bank Limited managing its visitors. Please feel free to reach out to me personally if there is anything I can do for you. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Julie from PolyOne/ColorMatrix

    July 2018

    Great product! Received compliments of the ease and functionality from our guests.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User friendly.

    Pros

    User friendly and the availability of your Customer Service. Love the fact that I can design the buttons and add our logo.

    Cons

    Nothing other than our team has Samsung/Android phones. Would like to download the app, but your product is currently accessible on iphone only.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    July 2018

    Hi Julie, Thanks so much for taking the time to write a review about The Receptionist for iPad. It has been an honor working with PolyOne! I appreciate the feedback about the app. We are envisioning an app that employees and visitors can use both on Android and an iOS. I don't have a timeframe for release but keep an eye out for our future feature releases. We are proud to have you as a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Meghan from Gordon Food Services

    Number of employees: 5,001-10,000 employees

    May 2018

    Support got back to me in less than 1 minute and we were able to "trial" badge printing with ease.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am comfortable with the fact that I can walk away from my desk to do various tasks without leaving someone standing in the lobby.

    Pros

    The fact that you can tailor it to our business is awesome. The customer service is AWESOME! They respond almost immediately and then provide you with step by step instructions to perform the task.

    Cons

    There aren't enough spaces for names. We have to generalize departments and then when a visit sends a message it is up to the department to find out who has an appointment with that guest. Options for responses are also limited.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    May 2018

    Hi Meghan, Thank you for your review! I am so happy that The Receptionist for iPad is working for you and your team at Gordon Foods. I'm going to work with our sales and customer experience teams regarding your notes in the Cons section. If there is anything I can do for you please don't hesitate to reach out to me directly! Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Aidan from Wells Lamont

    May 2018

    Good and bad. Lacking features in specific areas.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests.
    Everything works as it should.

    Cons

    Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist.
    Suggestions include:

    Ability to backdate checkout of guests in portal.
    Ability to receive notification if guest does not checkout by end of day or preset time.
    Ability to delete guests that are registered in device.
    Ability to block guests that have pre-registered and flag if guest attempts to re-register.
    Ability to send notifications on check out of guest.
    Ability to customize e-mail notification form and change sender address.
    Ability to fast sign in via phone OR e-mail address (make it customizable)
    Better layout for customizing visitor interface, what you see in portal is not always what you get.
    Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    July 2018

    Hi Aidan, I really appreciate you taking the time to send us your thoughts and feedback. Apologies for the delay in responding. I just wanted you to know that I have logged your feature requests in our feature tracking system. Our product and engineering team takes feedback very seriously! Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Brad from North Carolina Board of Nursing

    Number of employees: 51-200 employees

    April 2018

    Awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sales and support staff have been super responsive and helpful throughout the setup and implementation of the software. The setup process is very easy. Guests checking in with the application have required very little assistance.

    Cons

    Not applicable. There isn't much "bad" to say about this application. If one were to have issues, the support team is helpful with troubleshooting or work-arounds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    April 2018

    Hi Brad, Thank you so much for posting a review about The Receptionist for iPad! What I am most happy about is that your interactions have met our standards of providing a Radical Experience. If there is anything we can do for you please don't hesitate to reach out to our team or to me personally. Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Alexander from Workability

    March 2018

    Excellent for using in a co-working space

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

    Cons

    I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    March 2018

    Hi Alexander! Thanks for posting a review about The Receptionist for iPad! I am glad that Workability is enjoying the software. I have entered a feature request regarding more customizations and attached your email address in our feature tracking system. Should we release these features we will notify you directly. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Paul from Transcare Corp.

    Number of employees: 11-50 employees

    February 2018

    Very simple and easy to use! It's simplicity results in some limitations, but overall great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

    Pros

    Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

    Cons

    With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    February 2018

    Hi Paul, Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Zach from AUTONEUM NORTH AMERICA INC

    February 2018

    The Receptionist has been a game changer for our company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like most that it is able to keep a directory of all of our employees and then when a visitor comes in it sends them a text message that they are here.

    Cons

    The app has crashed a few times but other than that we have not had many issues with the software itself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    February 2018

    Hi Zach, Thanks so much for posting a review about The Receptionist for iPad! I am so glad that our software is working well for you. Have you been in contact with our support team about the app crashing? While that is not something we've heard from other customers I would recommend downloading the latest version of the app to see if that solves the problem. Please feel free to reach out to me personally if that continues. Thanks for being a member of The Receptionist team! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Dani from Fishtech Group

    Number of employees: 51-200 employees

    January 2018

    Awesome software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sign-in is fast and easy, and it even remembers people who have signed in before. Buttons are customizable with cute little icons. The design is sleek and it's overall very easy to use.

    Cons

    I have yet to find a "back" button that allows the visitor to return to the previous screen if they've accidentally entered something incorrectly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    January 2018

    Hi Dani, I appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad you like the experience the software provides. We're always making improvements so let us know what changes you would like to see us make. When checking in and someone enters information and clicks the check mark to get the next question, on the left side underneath the entry box there is a left arrow. That is where the person can go back to re-enter info. Please let me know if that answers your question about the back button. Thank you for being a member of The Receptionist family since September of 2017! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Ian from Autoneum North America

    January 2018

    An experience worth far more than the cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automation, cost savings from using paper visitor logs, and ease of use!

    Pros

    There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

    Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

    There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

    Cons

    For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    January 2018

    Hello Ian, All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-) We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime. Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Verified Reviewer

    Number of employees: 201-500 employees

    January 2018

    I couldn't be happier with both the product and the service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

    Cons

    I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    January 2018

    Thank you for posting a review about The Receptionist for iPad! I am so glad you are enjoying our Radical Support. I am going to add your request for additional design and customization for the Home Screen to our feature request log. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Ann from Avista Pharma Solutions Inc.

    December 2017

    I reached out with a question and received a quick response. My problem was resolved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once someone is added in the system, the Receptionist recalls them for their next visit. It is convenient and professional and automatically e-mails the person whom the guest has come to meet with.

    Cons

    The updates take a long time. In a busy office, its difficult for the system to update for 20 minutes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    December 2017

    Hi Ann, Thanks so much for posting a review about The Receptionist for iPad. I am glad you are enjoying our support, the software and the returning visitor feature. Can you tell me more about the update taking a long time? I think you mean that the updates to the iPad operating system take a long time. Is that correct? We may be able to help with this. It is an honor to have Avista Pharma Solutions as a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • John from Viva MedSuites

    November 2017

    Simple, effective solution for patient check-in system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

    Cons

    Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    November 2017

    Hi John, Thanks so much for posting a review about The Receptionist for iPad. It sounds like the system is working well for you. I will submit your feature request and I will tag you so that as something similar becomes a reality we will be in contact. We are happy to have Viva MedSuites as a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Daniel from Endeavor Robotics

    Number of employees: 51-200 employees

    November 2017

    Incredibly efficient and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way to track visitors Keeps NDR records for us Automatically uploads records Repeat visitors aren't frustrated anymore!

    Pros

    Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

    Cons

    I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    November 2017

    Hi Daniel, I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors. We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Tonya from PaperWorks Industries

    November 2017

    Love this product it works amazing for our office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very simple to use even the most novice users can navigate. Customer support is above amazing, they are very responsive to messages and truly want you to take advantage of everything the product can offer, they go above and beyond to help you. This product makes checking in visitors to our location easier then ever before.

    Cons

    Can be a little challenging to set up to begin with - However if you take the time to read the very helpful guides that have been set up you won't regret it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    November 2017

    Hi Tonya, I really appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad that you have enjoyed both the software and our Radical Support. We try very hard to exceed your expectations with each interaction. If there is anything else we can for you, don't hesitate to reach out and thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Sinéad from Control Equipment Limited

    Number of employees: 51-200 employees

    November 2017

    Fantastic from start to finish!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Professionalism, Health & Safety compliance, value for money!!

    Pros

    The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

    All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

    And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

    I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

    On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

    The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

    I highly recommend The Receptionist to any business looking to introduce a visitor management system.

    Cons

    There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    November 2017

    Hi Sinéad, Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team. We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-) Let us know if there is anything more we can do for you and your team. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

  • Julie from one10

    October 2017

    Amazing service -- very responsive and helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    November 2017

    Hi Julie, Thanks so much for posting such a nice review. It is great to have one10 and Aimia as longtime members of The Receptionist Family! Let us know if there is anything we can do for you and your team. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

  • Renee from Ultrafryer Systems

    September 2017

    It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

    Cons

    The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    September 2017

    Hi Renee, I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs. Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

  • Coleen from Nevaeh Salon, LLC

    September 2017

    So far so good! Starting my free trial . They were very responsive to my many questions during setup

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality. Definitely streamlines our signin process for both our guests and our staff. Eliminates front desk issues!

    Cons

    The only enhancement I would want is to have it fully integrated with my POS. My POS is salon software. Would love it to automatically update my client profiles.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: The Receptionist, The Receptionist

    September 2017

    Hi Colleen, Thanks for posting a review about The Receptionist for iPad. I am glad that the system is working for you and that you have enjoyed our Radical Support. I have added your feature request for integration with your POS system to our feature request log so that you will be updated when we make progress on some of our API development that could possibly make this feature a reality. Let us know if there is anything else we can help with during your evaluation process! Sincerely, Andy Alsop, President andy@thereceptionist.com

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