We use this tool to capture data of walk in clients at the centre. It's amazing because we can easily run reports.

The Receptionist software allowed us to automate the visitors and employees management experience. We no longer use the traditional paper log visible to everyone who visit the factory.

Great Visitor Management System for the Money.

When someone arrives, the text can sometimes look off on my phone, but may be phone error, not app error.

It eliminated the cost of an employee and their benefits. It's easy for our guests to use.

I also love that we can integrate it with Slack which we use.

I think the best part is the notification aspect of the software is pretty convenient.

Great Platform, Customer Service, and Performance.

It's slick, and it looks professional up front. Customers are kind of impressed, which is nice.

A very good value for money. Beside the quality of the app, Customer Support department is dynamic, quick and very willingness.

It was ineffective and we wanted a more confidential system.

I love the Slack integration and the sleek design.

The foreign language option is limited. Meaning you have to personally sellect and translate all the text (painful).

Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times.

As a means to gather a security agreement, it definitely does its job. On top of that, getting the updated notifications helps.

We elevated our client experience with the ease of check in & gave our clinicians freedom.

Can't speak highly enough. Very user friendly especially to visitors who enter the building.

The check in process is super important because that's like a first impression, so I love how we can customize it to certain visitors.

User friendly and the availability of your Customer Service. Love the fact that I can design the buttons and add our logo.

We didn't want the cost of having a receptionist given the size of the business so went looking for  a digital option. The Receptionist fit the bill in terms of cost and functionality.

The adjustment to buttons from an esthetic perspective can sometimes be slightly difficult or limited but it's still sufficient.

I really enjoy the clear instructions. Very easy to use and navigate.

As we grow, it might get costly to have subscriptions for multiple locations.

Its been fun and easy to use for both our clients and myself.

It's easy for visitors to reach their designated party. Also the times I have reached out to Customer Service they have been very efficient, friendly and just overall helpful.

The process to setup The Receptionist was simple and easily accomplished. Setting up the users for visitors was intuitive to complete, with little interaction from customer support.

The integrated Badge-printer tool which allows badges to be printed for visitors at our organization is my favorite aspects of this software.

This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus.

Very easy to use and navigate, excellent price, superb customer service.

This software worked really great, as it allowed us to keep track of who entered the building and what their needs were.

The setup process was straightforward and didn't take long to customize. The ability to integrate visitor notifications with Slack was very helpful.

It's the best queue management that delivers better customer workflows. It reduces customers walkways and also delivers shorter customer service time.

Even using the product for the first time, it was easy to navigate and use.

Overall, it's a cost-effective tool, customer satisfaction increased.

There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike.

The software is very easy to use and helps our. Customers to wait in there car instead of standing out in unpredictable weathers in Calgary.

The Queue management dashboard is very useful as I could view and manage all my appointments in one place in the app. The user interface of the product is very smooth and intuitive.

Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity.

Hopefully WaitWell will put some restriction to avoid misusing the platform.

I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.

Wait well helps us to manage line up very well. All our clients appreciate the feature and love it.

They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them.

This product is so easy to use and they are on top of the implementation process.

Our clients all appreciate and like the feature. Overall it was great from both sides.

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.

With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings.

The interface is simple and customizable with all the features like canceling appointments and so on.

The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen.

One of the benefits of using WaitWell is that it makes it extremely easy to manage queues and appointments. It's one of the best solution i have ever encountered as it helps to reduce wait time.

It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point.

The simplicity and features were an amazing value at their cost level compared to other companies.

It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time.

Customer Service has always been great to respond to our needs.

The experience has been wonderful. It has really been nice to have the assistance.

WaitWell integrates easily with most of the tools we use, and it's easy to use for us and the end user. WaitWell helped save time for our customers and increased productivity over time.

Excellent tool for improving customer service.

Fantastic instrument for enhancing customer support.

Best application for Customer services and appointment booking and many more things provide and the best services provider application. The price was also good.

Easy to track on the number of customers in our wait room. It has a good interface  and clean userfriendly.

The software is easy to use on both the front and back ends. I like the controls that we have as administrators once it is all set up.

It's easy to use, and I really like that you can utilise the note tool to remind yourself of potential needs for your client. The application is simple to use and configure.

It went into the Registry with great ease. My favorite features are the ability to put customers on hold, to serve clients based on priority, and to safely manage the queue without packing the office.

We selected a maximum group size of 20 per appointment; however, we found no way to make this a hard limit.

If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line.

I love how it is easy to use and it seamlessly integrates with customer management tools.

It may take sometime to start using WaitWell, other than that I don't think I've faced any problems.

Customers love WaitWell because it stops them from waiting in lines and makes shopping easier. It helps us manage lines well, making our job smoother and their customer service is super helpful.

It went into the Registry with great ease. The ability to put clients on wait, rank them, and safely manage the line without crowding the office are some of the features that I appreciate the most.

From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

It's user-friendly and customizable, which I appreciate. We provide a wide range of services, therefore being able to choose which services can be added to the wait list is really important.

It has been a great experience. The support has been incredibly helpful.

WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers.

My overall experience with WaitWell is good and it is good for Booking an appointments and rescheduling.

I like that WaitWell is easy to use and all bookings can be done online. The software comes with great visitor management features.

I like WaitWell since it is the simplest waitlist manager. The real time updates are amazing.

I am a big fan of WaitWell as it allows me to schedule and queue up clients for investment seminars.

Very helpful to track visitors and appointments for them. API also is supported to link to other services.

WaitWell, which was recommended by a corporate acquaintance, has impressed me with its flawless meeting management. It was simple to use and transformed my meetings, as well as impressing clients.

I find people saying they texted the number and will be upset when it hasn't shown up.

The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software.

However,  looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the  work flow.

Innovative, Safe and Effective Time Management Software.

Waitwell is an extremely simple and practical piece of software. It went into the Registry with great ease.

It is simple to join online virtual meetings with WaitWell as it integrates well with video conferencing tools like Zoom, Microsoft Teams and Google Meet.

When it comes to visitor management, WaitWell offers best features and is very capable. It supports mobile use and booking/scheduling online is easy.

Why Waitwell Queuing Solution Is Right for You.

US Dollar

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email, Slack, and Microsoft Teams) and two-way communication with visitors. A new Broadcast Notifications feature allows you to message anyone currently checked into your workplace with important safety or maintenance information. 


The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types. The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware, and badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA, and PCI.


Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone, and through website chat and an online knowledge base.



LongDescription

Customizable Reports

Activity Tracking

SMS Messaging

Watch List

Digital Signature

Active Directory Integration

Electronic Signature

Registration Management

Pre-Registration

Customizable Fields

Data Import/Export

Label Printing

Multi-Location

Contact Management

Self Check-in/Check-out

Badge Management

User Profiles

ID Scanning

Real Time Notifications

Email Management

Activity Dashboard

Alerts/Notifications

Visitor Tracking

Multi-Language

Customizable Branding

Customizable Forms

Visitor Registration

Access Controls/Permissions

Image Capture

Self Service Portal

Mobile Access

Real Time Data

Historical Reporting

Reporting & Statistics

Visitor Management

Third Party Integrations

Mac OS

Web browser (OS agnostic)

Windows 10

14-day free trial. Choose from month-to-month subscription or annual plans—get one month free if you choose an annual option! ALL features are available on all plans. The only difference is the number of employee contacts (users who want to receive visitors and notifications) in your organization.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

The Receptionist for iPad

Live Online

Webinars

Documentation

Videos

WaitWell replaces lineups with a virtual queue to optimize visitor experience. Improve overall efficiency and reduce stress levels for front line staff so they can serve customers better. 

WaitWell allows customers to join a virtual lineup using their mobile device (QR code or SMS text), through the company's website or using an optional onsite Kiosk. No app download required. WaitWell uses the applications customers are already using - SMS and the web browser on their phones. 

Staff can view the customer lineup from a tab on any web browser. They can increase or decrease priority, view services clients are requesting, view COVID waivers or other intake forms and even send SMS texts to clients before, during or after service. Clients never lose their place in line. 

The software's reports and analytics module provides insights into customer waiting times, service times, balk rates (how often customers leave without being served) and much more. Users can also view reports by day or date range, service type, service provider, location, queue or region. 

WaitWell is developed and hosted in North America and is available in French, Spanish and English. It provides industry-leading security and provides users with endless options for managing their data to comply with the policies set by their organization and jurisdiction. 

WaitWell is used at Post-Secondary Institutions, National retailers, Medical Clinics, Government offices across North America. 

Features include: 

- Virtual Queue integrates seamlessly with Appointments
- Join queue by SMS, QR Code, website or Kiosk
- Two Stage wait to manage capacity within waiting area
- Simple and intuitive Queue screen
- Two-way SMS communication between staff and customers for seamless and continuous communication
- Dashboard provides real-time insights into customer wait experience
- Powerful Reports & Analytics to identify service trends over time
- Customer hold feature means customers never lose their place in line
- Ticket notes to share information between staff 
- COVID Waivers to pre-screen clients before they enter the waiting area
- Forms feature to collect information or feedback from customers before, during or after service 
- Multiple queues and Service types
- Fully customizable workflow and communication templates
- Fully bilingual (English/French) 
- Made in Canada and 100% Canadian data residency
- Fully Customizable Lobby display
- Audible Call for hearing impaired users  
- Self-Serve Kiosk application
- Website widget 
- Client Site 
- Staff App for managing queues on a mobile device
- API for integration with 3rd party tools
- Single Sign-On Integration (SSO) 
- Accessible to meet WCAG 2.0 AA standards
- Four permission levels and multiple settings to lock down access by location
- Fully customizable data storage and security settings to company with your organization’s privacy policies


The Receptionist for iPad vs WaitWell

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