Traction Guest Software


 

Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with platforms such as DocuSign, Slack, Salesforce, Google Drive, Microsoft Active Directory, and Eventbrite.

Pricing is based on a monthly subscription. Traction Guest offers phone, online and video customer support. It is available globally and supports languages including English, French, Spanish, Chinese and Japanese.

 

Traction Guest - Theme editor
 
  • Traction Guest - Theme editor
    Theme editor
  • Traction Guest - Experience editor
    Experience editor
  • Traction Guest - Guest book
    Guest book
  • Traction Guest - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic)

54 Reviews of Traction Guest

Showing 1-20 of 54

 

Start your review of Traction Guest

Click to start
https://www.softwareadvice.com/visitor-management/traction-guest-review/

Gregory from Television Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great experience from research to final selection. Traction Guest has proven to a great asset.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use. The notification system is great. A guest arrives and you are notified via email, text or both.

Pros

The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process.

Cons

The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: April 2018

April 2018

 

Hi Gregory, thank you for your review! Let's connect on that badge adhesiveness. Guest also works with a variety of badges types and badge tags. It's been terrific seeing how you're leveraging the platform and it's been great working with you and your team. Thank you!

 

Shannen from QADIUM

March 2018

March 2018

It was really easy to use from the get go. It does what I need to, customer support is awesome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support staffhas EXCEEDED my expectations when it comes to quick contact. They are so fast to respond and educate me, as well as be available whenever I need them. Having that kind of support is so important.

Cons

I think there are some kinks to smooth out. One being certain feature restrictions like not being able to have more than one host on the same email for slack notification. I.E. I would like to be notified whenever the CEO has a guest, as well as his chief of staff, and our office manager.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: April 2018

April 2018

 

Hi Shannen,

Thank you so much for review! We're so glad that you've had a great experience with the system and the support! We're currently able to have an alternate email for hosts but we're always looking for feedback and evolving the platform so I've logged your enhancement idea to the team for adding more hosts. It's been a pleasure working with you!

 

Mark from EposNow
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

#excellent Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

huge improvements in visitor security

Pros

Ease of setup and management, with excellent support.
Great customization settings allowing your visitors to experience signing into your brand.

Cons

as the product is still in its infancy, some features not fully available, but a simple conversation or a feature vote can be requested and those features are very likely to be on a roadmap.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: March 2018

March 2018

 

Thank you for your review, Mark! We're ecstatic that you're enjoying the experience and it's been a pleasure working with you. Our developers definitely have some big plans coming up, stay tuned! - Jovito

 

JAY from INDOOR FUTSAL

February 2018

February 2018

GREAT AND EASY TO USE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

what i like most about this software is the easy to use interface, i can change up the background pics and modify anything to make it easier for my clients

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: February 2018

February 2018

 


Thank you for your great review, Jay! It's been great helping you get set up and seeing how you're utilizing the platform. Let us know if you have any questions along the way!

 

Roger Todd from Highland Industries, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

The Software is awesome...Fully customizable and easy to use...highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows our visitors much less frustration with not being able to reach someone here, upon their arrival on site.

Pros

It is very user friendly. The Traction Guest representatives are very helpful and quick to set up a call to step you through anything that you are not sure how to do.

Cons

I have not found much of anything I did not like. It would be nice to have the ability to see what your changes will look like, when used live, to make sure it works properly. We now go out to the lobby and try it, to see what effect our changes made. Not a big deal, but would make it over to top if we could do this from the facilitator page in the office.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: February 2018

February 2018

 

Thank you for your terrific review, Todd! It's been great working with you and seeing how you're utilizing the platform for your use-case. Being able to preview changes is a great suggestion and we'll pass it on to our dev team. Thank you! - Jovito

 

Konstantin from Liniax

January 2018

January 2018

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless sign in process

Pros

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion
- The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin)
- You can alter the sign in process per Ipad. No restrictions on buildings/company sites
-Clean Dashboard Controls
-Beautiful sign in application (for Ipad)
-Great Customer Service
-Dev teams are willing to work with you on your specific product requests
-Lots of training available

Cons

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: January 2018

January 2018

 

Konstantin, thank you for your awesome review. We really appreciate it!

 

Lauren from conga
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

very user friendly and great for event check in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficient check in, lead generation, eliminates manual work of entering someone into a salesforce campaign

Pros

ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders. We used this app to check in over 1000 people at a Dreamforce 2017 event and we were very happy with the results. It also has a seamless integration to salesforce campaigns.

Cons

slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren!

 

Clifford from MSI

December 2017

December 2017

Quick,Easy, and Nice UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We know who is in the building, who they are here to see and when they have leave. And even if no one is at the front desk the host knows they have someone here to see them.

Pros

How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy.

Cons

The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it!

 

Emmanuel from Artivest Holdings, Inc.

December 2017

December 2017

Easy to set up and minimal time to put into production use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The capability to configure your guest experience as you see fit and free SMS notifications, unlike Traction Guest's competitors. In addition to the user friendly and configurable options, their sales and tech team were very accommodating with our security requirements.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Thank your for the great review, Emmanuel! Let us know if you have any questions along the way. We hope you have a lovely holiday season!

 

Lauren from JCC of Greater Pittsburgh

November 2017

November 2017

Great customer service and provides excellent flexibility for customizing a visitor's experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The availability of customer service, ability to create dynamic workflows, and user friendliness of the app

Cons

Setting up security bundles with shared locations is not as logical as I would have liked it to be, otherwise everything is great!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Lauren, setting up application roles and rights is always a bit of a tricky subject. We've made them really customizable to begin with and will work with the UI over time. Thanks for the suggestion, we hear you.

 

Diane from JCC of Greater Pittsburgh

November 2017

November 2017

Wonderful, we are out of the box thinkers and traction has embraced that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are not yet on the Sales Force platform so we are using Traction Guest as a stand alone solution.

Pros

Flexibility and customization, while we are using Traction Guest as it was developed at the basic level, we are also utilizing the platform in ways Traction had never dreamed of. They have partnered and supported us throughout the process so far! The opportunity is endless!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Diane, Thanks for the feedback. We're as excited as you are about integrating your upcoming Salesforce implementation to show how recreation centers can use Traction Guest and Salesforce to welcome members.

 

Eric from Airborne Systems
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

I think Traction is a solid product that is transitioning to a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier guest management, streamlined visitor screening and an attractive, customized check-in platform in the lobby.

Pros

What I like the most about the software is the team behind it. Traction has their ears open and I've found them to be very responsive. It's almost as if the Support team and Development team talk to each other...

Cons

Sorry, I don't like the UI all that much. It's completely usable, but not really my cup of tea. It is snappy most of the time, though, so it could be worse.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: November 2017

November 2017

 

Hi Eric. Thanks for your feedback on the UI. We're on it!

 

Ray from BrightBirdIT Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Onboarding process was fluid and insightful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highly customizable with easy to use template add-ons and features to fine-tune the user experience!

Cons

No Outlook add-in/plug-in for directly registering a guest for a host (since everyone uses Outlook), it makes more sense to do it there, rather than go into the web portal to sign up a guest. Would be great to have that integration in a future software update!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: October 2017

October 2017

 

Hi Ray, thank you for your review! It's been a pleasure getting you started with Traction Guest. The Outlook integration is definitely something we are working on. We'll keep you posted!

 

Katie from Officentric
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The features are very user friendly and the customer service has been awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing.

Cons

The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Thank you for your review, Katie! We are working on enhancing our Theme Editor to give users more options and ensure it is easy to use. Feel free to reach out if you need some help in the meantime! - Ryan

 

Chris from Watkins Wellness
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

So far, it's been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It alerts our employees when their guests have arrived and stores vital information from their previous visits. Also, the customer service has been phenomenal!

Cons

We have only been using the software for two weeks, but we don't have any problems at this point. Once all of the parameters were set, everything works great!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Chris, thank you for your review! It's been great helping you get started. Keep us posted and make sure to reach out with any questions or ideas! - Jovito

 

Mitch from US Conec Ltd

September 2017

September 2017

Visitors remark on how easy and cool this product is to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Interface for guests
Pre-registration makes signing in for the first time much easier
The QR codes provide a fast registration experience and quick sign out process
Customized workflow allows you to build the product around your company needs
DocuSign linkage allows for a seamless NDA experience

Cons

Black and white photographs are better, but still a little grainy
Need to be able to have the receptionist reprint the badge

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

 

Andy from Kubota Tractor Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Foreign-Trade Zone Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Site security compliance set forth by CBP is made possible and easy with this product.

Pros

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons

I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: August 2017

August 2017

 

Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

 

Jose from Hermitage Northern Virginia
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The team has been nothing but helpful. The software is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

Cons

I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: August 2017

August 2017

 

Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help!

 

JD from Science

July 2017

July 2017

Great product that was fairly easy to set up and implement for our small organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons

I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: July 2017

July 2017

 

Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

 

Dina from RefleXion Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Beautiful, fluid, easy to use app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The main benefit: this product allows us to track dosimeter badges as guests come and go which is very important to our business. It also allows users to check in and page their host very easily.

Pros

The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great!

Cons

Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: July 2017

July 2017

 

Thanks, Dina! Your feedback means a lot to us! We're glad to hear that you're happy with the platform. Please continue to reach out with any questions or ideas!

 
 
Write a Review