Traction Guest Software


 

Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with platforms such as DocuSign, Slack, Salesforce, Google Drive, Microsoft Active Directory, and Eventbrite.

Pricing is based on a monthly subscription. Traction Guest offers phone, online and video customer support. It is available globally and supports languages including English, French, Spanish, Chinese and Japanese.

 

Traction Guest - Theme editor
 
  • Traction Guest - Theme editor
    Theme editor
  • Traction Guest - Experience editor
    Experience editor
  • Traction Guest - Guest book
    Guest book
  • Traction Guest - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of Traction Guest

Showing 1-20 of 47

 

Start your review of Traction Guest

Click to start
https://www.softwareadvice.com/visitor-management/traction-guest-review/

Lauren from conga
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

very user friendly and great for event check in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficient check in, lead generation, eliminates manual work of entering someone into a salesforce campaign

Pros

ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders. We used this app to check in over 1000 people at a Dreamforce 2017 event and we were very happy with the results. It also has a seamless integration to salesforce campaigns.

Cons

slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren!

 

Clifford from MSI

December 2017

December 2017

Quick,Easy, and Nice UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We know who is in the building, who they are here to see and when they have leave. And even if no one is at the front desk the host knows they have someone here to see them.

Pros

How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy.

Cons

The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it!

 

Emmanuel from Artivest Holdings, Inc.

December 2017

December 2017

Easy to set up and minimal time to put into production use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The capability to configure your guest experience as you see fit and free SMS notifications, unlike Traction Guest's competitors. In addition to the user friendly and configurable options, their sales and tech team were very accommodating with our security requirements.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Thank your for the great review, Emmanuel! Let us know if you have any questions along the way. We hope you have a lovely holiday season!

 

Lauren from JCC of Greater Pittsburgh

November 2017

November 2017

Great customer service and provides excellent flexibility for customizing a visitor's experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The availability of customer service, ability to create dynamic workflows, and user friendliness of the app

Cons

Setting up security bundles with shared locations is not as logical as I would have liked it to be, otherwise everything is great!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Lauren, setting up application roles and rights is always a bit of a tricky subject. We've made them really customizable to begin with and will work with the UI over time. Thanks for the suggestion, we hear you.

 

Diane from JCC of Greater Pittsburgh

November 2017

November 2017

Wonderful, we are out of the box thinkers and traction has embraced that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are not yet on the Sales Force platform so we are using Traction Guest as a stand alone solution.

Pros

Flexibility and customization, while we are using Traction Guest as it was developed at the basic level, we are also utilizing the platform in ways Traction had never dreamed of. They have partnered and supported us throughout the process so far! The opportunity is endless!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: December 2017

December 2017

 

Diane, Thanks for the feedback. We're as excited as you are about integrating your upcoming Salesforce implementation to show how recreation centers can use Traction Guest and Salesforce to welcome members.

 

Eric from Airborne Systems
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

I think Traction is a solid product that is transitioning to a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier guest management, streamlined visitor screening and an attractive, customized check-in platform in the lobby.

Pros

What I like the most about the software is the team behind it. Traction has their ears open and I've found them to be very responsive. It's almost as if the Support team and Development team talk to each other...

Cons

Sorry, I don't like the UI all that much. It's completely usable, but not really my cup of tea. It is snappy most of the time, though, so it could be worse.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: November 2017

November 2017

 

Hi Eric. Thanks for your feedback on the UI. We're on it!

 

Ray from BrightBirdIT Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Onboarding process was fluid and insightful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highly customizable with easy to use template add-ons and features to fine-tune the user experience!

Cons

No Outlook add-in/plug-in for directly registering a guest for a host (since everyone uses Outlook), it makes more sense to do it there, rather than go into the web portal to sign up a guest. Would be great to have that integration in a future software update!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: October 2017

October 2017

 

Hi Ray, thank you for your review! It's been a pleasure getting you started with Traction Guest. The Outlook integration is definitely something we are working on. We'll keep you posted!

 

Katie from Officentric
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The features are very user friendly and the customer service has been awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing.

Cons

The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Thank you for your review, Katie! We are working on enhancing our Theme Editor to give users more options and ensure it is easy to use. Feel free to reach out if you need some help in the meantime! - Ryan

 

Chris from Watkins Wellness
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

So far, it's been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It alerts our employees when their guests have arrived and stores vital information from their previous visits. Also, the customer service has been phenomenal!

Cons

We have only been using the software for two weeks, but we don't have any problems at this point. Once all of the parameters were set, everything works great!

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Chris, thank you for your review! It's been great helping you get started. Keep us posted and make sure to reach out with any questions or ideas! - Jovito

 

Mitch from US Conec Ltd

September 2017

September 2017

Visitors remark on how easy and cool this product is to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Interface for guests
Pre-registration makes signing in for the first time much easier
The QR codes provide a fast registration experience and quick sign out process
Customized workflow allows you to build the product around your company needs
DocuSign linkage allows for a seamless NDA experience

Cons

Black and white photographs are better, but still a little grainy
Need to be able to have the receptionist reprint the badge

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: September 2017

September 2017

 

Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

 

Andy from Kubota Tractor Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Foreign-Trade Zone Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Site security compliance set forth by CBP is made possible and easy with this product.

Pros

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons

I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: August 2017

August 2017

 

Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

 

Jose from Hermitage Northern Virginia
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The team has been nothing but helpful. The software is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

Cons

I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: August 2017

August 2017

 

Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help!

 

JD from Science

July 2017

July 2017

Great product that was fairly easy to set up and implement for our small organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons

I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: July 2017

July 2017

 

Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

 

Jen from Genalyte
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Awesome customer service advocate - Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building

Pros

I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons

There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: July 2017

July 2017

 

Hi Jen. Thank you for your review! We like your suggestion on the guest notification once the host has acknowledged his arrival. We love getting ideas from our customers to further shape our roadmap. We'll give you a call to trouble shoot the DocuSign account there might be something we need to adjust.

 

Johanna from JCC of Greater Pittsburgh
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Staff have been attentive and quick to respond to any issues. Training was comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings.

Pros

Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access.

Cons

Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want).

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: July 2017

July 2017

 

Hi Johanna! Lots of great ideas, thanks for sharing! Our dev team is working o the date field already and you can switch to a form page to further customize what personal visitor data you want to capture. I'll send you an email with more information now. We hope your team continues to enjoy the platform! - Bryan

 

Alan from Sanmina

June 2017

June 2017

Traction Guest fits into ANY guest check in experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think the biggest Pro about traction guest is that you can customize the experience 100%. I can ask our visitors only the questions that matter to us.

Cons

The only downfall about this product is that it only runs on iOS. As a company who uses android as their mobile OS, we had to make a deviation for this. But worth it.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: June 2017

June 2017

 

Hi Alan. That's great to hear! It's been fun helping you get started. We hope your visitors are enjoying the personalized sign-in experience! Thanks for taking the time to write us a review!

 

Jeff from MEC (Mountain Equipment Co-op)

June 2017

June 2017

Easy to configure. Easy to use. Easy to look like a progressive company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s.

Pros

Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: June 2017

June 2017

 

Hi Jeff. Thanks for your review. It's been great working with you for the past years! Make sure you keep passing on your ideas for more.
PS. We love featuring your good-looking lobby on our homepage :)

 

Nick from Hudson Department of Youth
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are still working out the Kinks but system seems like it great for what we are trying to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support.

Cons

The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: June 2017

June 2017

 

Hi Nick, I've really enjoyed working with you around your unique use case. We love the feedback and I am excited to continue working with you moving forward.
Thanks for the review!
- Ryan

 

Victoria from GKN Aerospace Precision Machining Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

It has been an easy and smooth transaction from beginning to end. Great communication!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk.

Pros

It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need!

Cons

The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: May 2017

May 2017

 

Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features!

 

Lari from Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Nice looking and easy to use with good features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Cons

There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Review Source: Capterra

  Response: Traction Guest, Traction on Demand

Date: May 2017

May 2017

 

Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences!

 
 
Write a Review