Traction Guest Software


 

Traction Guest is a cloud-based visitor management solution for businesses of all sizes across multiple industries. It helps users to manage visitor information, administration processes and on-premise security.

Core features include visitor administration, automatic user notifications, digital document signing, badge printing, facial identification and offline alerts. Configurable design features allow users to create custom sign-in processes that can be built to suit the needs of a specific business.  

Other features include in-app visitor search, visitor pre-registration, reporting, and QR code-enabled check-in and check-out. The software offers integration with DocuSign, Slack, Salesforce, Google Drive, Microsoft Active Directory, Eventbrite and Google Calendar.

The software is available with monthly subscription pricing. Traction Guest offers phone, online and video-based customer support. It is available globally and supports languages including English, French, Spanish, Chinese and Japanese.

 

Traction Guest - Customize sign-in
 
  • Traction Guest - Customize sign-in
    Customize sign-in
  • Traction Guest - Themes
    Themes
Supported Operating System(s):
Web browser (OS agnostic)

41 Reviews of Traction Guest

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Ray from BrightBirdIT Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Onboarding process was fluid and insightful

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Pros

Highly customizable with easy to use template add-ons and features to fine-tune the user experience!

Cons

No Outlook add-in/plug-in for directly registering a guest for a host (since everyone uses Outlook), it makes more sense to do it there, rather than go into the web portal to sign up a guest. Would be great to have that integration in a future software update!

Source: Capterra
 

Katie from Officentric
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The features are very user friendly and the customer service has been awesome!

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Pros

How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing.

Cons

The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming.

Source: Capterra
 

Chris from Watkins Wellness
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

So far, it's been great!

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Pros

It alerts our employees when their guests have arrived and stores vital information from their previous visits. Also, the customer service has been phenomenal!

Cons

We have only been using the software for two weeks, but we don't have any problems at this point. Once all of the parameters were set, everything works great!

Source: Capterra
 

Mitch from US Conec Ltd

September 2017

September 2017

Visitors remark on how easy and cool this product is to use!

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Pros

Ease of Interface for guests
Pre-registration makes signing in for the first time much easier
The QR codes provide a fast registration experience and quick sign out process
Customized workflow allows you to build the product around your company needs
DocuSign linkage allows for a seamless NDA experience

Cons

Black and white photographs are better, but still a little grainy
Need to be able to have the receptionist reprint the badge

Source: Capterra
 

Andy from Kubota Tractor Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Foreign-Trade Zone Administrator

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Site security compliance set forth by CBP is made possible and easy with this product.

Pros

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons

I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Source: Capterra
 

Jose from Hermitage Northern Virginia
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The team has been nothing but helpful. The software is easy to use.

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Pros

The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

Cons

I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from Ryan Canby, it worked out fine.

Source: Capterra
 

JD from Science

July 2017

July 2017

Great product that was fairly easy to set up and implement for our small organization.

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Pros

I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons

I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Source: Capterra
 

Jen from Genalyte
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Awesome customer service advocate - Great tool

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Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building

Pros

I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons

There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.

Source: Capterra
 

Johanna from JCC of Greater Pittsburgh
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Staff have been attentive and quick to respond to any issues. Training was comprehensive.

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We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings.

Pros

Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access.

Cons

Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want).

Source: Capterra
 

Alan from Sanmina

June 2017

June 2017

Traction Guest fits into ANY guest check in experience

Ease-of-use

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Pros

I think the biggest Pro about traction guest is that you can customize the experience 100%. I can ask our visitors only the questions that matter to us.

Cons

The only downfall about this product is that it only runs on iOS. As a company who uses android as their mobile OS, we had to make a deviation for this. But worth it.

Source: Capterra
 

Jeff from MEC (Mountain Equipment Co-op)

June 2017

June 2017

Easy to configure. Easy to use. Easy to look like a progressive company.

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It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s.

Pros

Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Source: Capterra
 

Nick from Hudson Department of Youth
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are still working out the Kinks but system seems like it great for what we are trying to do.

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Pros

What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support.

Cons

The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it.

Source: Capterra
 

Victoria from GKN Aerospace Precision Machining Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

It has been an easy and smooth transaction from beginning to end. Great communication!

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Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk.

Pros

It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need!

Cons

The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Source: Capterra
 

Lari from Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Nice looking and easy to use with good features.

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Pros

I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Cons

There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Source: Capterra
 

sara from MORE
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use. Quick support if needed.

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Pros

Building the experiences is extremely easy. The DocuSign account linked to TractionGuest saves me at least 10 hours a month.

Cons

They have to take the picture each time they sign in which lead to not include pictures on badges.

Source: Capterra
 

Karen from Philips Oral Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

Streamlined Electronic Check In

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Almost 100% digital check in for participants. Nearly paperless front office. Digital document storage.

Pros

Ease of integration with Docusign and quick check in for participants. They are able to review the consent documents electronically and receive a copy with no extra work from the front desk. Clients are very impressed with the ease of use and digital check in and signature capture.

Cons

Needs more customization, robust features for data collection such as ability to show birthdate for the client if we've placed it in the .csv upload. It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in.

Source: Capterra
 

David from Whippany Actuation Systems LLC

May 2017

May 2017

Traction Guest solved our Visual Compliance and Visitor Log retention requirements.

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Cost Savings
Audit Logs for Visitor Management
Standardized Visitor Badging
Reliable Visual Compliance Background Checks
High-Tech Appearance to greet visitors

Pros

Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.

Cons

Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Source: Capterra
 

Erin from Bradley Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Traction Guest on the Trade Show floor

Ease-of-use

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We started using Traction Guest for our trade show lead system. It is so easy to manage and easy use on the trade show floor. We also like that the leads go right into Sales Force so our sales team can add more information later and track the lead right from the show. Another great feature is we can use the system at our events as well to capture all the guests that attended. Traction Guest is a great multi function tool for the Event and Trade Show world.

Pros

Easy to use, Easy to customize to each event and show, like that the lead goes right into sales force for easy followup, Easy to use for Domestic and International Events

Cons

Wish it would tell you on the app how many leads you have entered into the sytem. Wish you could go back into a lead from the app to add more information. When you take a photo of the business card wish it could go into Sales Force. And a "Go Back" button so that you could go all the way back to the beginning of the lead you are working on to make any changes.

Advice to Others

Great product and super easy to use. Wish it had a couple more features that I listed above. These would make this product perfect for us.
Another idea for the future would be to be able to scan bar codes or QR codes from Show Badges so you don't have to enter information. This isn't a big deal but something my crew says would help.

Source: Capterra
 

Les from Illes Seasonings and Flavors
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Traction Guest has exceeded our Expectations!

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We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.

Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption.

And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred.

I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.

Pros

Very flexible in the experiences process

Cons

Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Source: Capterra
 

Jill from Grand Central Tech, Build Grand Central

April 2017

April 2017

Amazing support team + Few UI Suggestions

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Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.

My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.

If there was 2 things to suggest be changed or updated for Traction Guest:

1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account

2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled
"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here.

All in all - big THANK YOU to your team.

Source: Capterra
 
 
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