Sign In Solutions

RATING:

4.7

(167)

About Sign In Solutions

Sign In Enterprise, formerly Traction Guest, is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events. Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements. Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrat...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Sign In Solutions Pricing

Choose a plan and pay per device. Volume discounts apply. * Unlimited visitors and hosts * Unlimited sign-in flows * Unlimited notifications (email, SMS, Slack) * Photo/ID capture * Customizable branding * Legal document signing * Badge printing * Unrestricted customer success

Starting price: 

$115.00 per month

Free trial: 

Available

Free version: 

Not Available

Sign In Solutions Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Sign In Solutions

1 - 5 of 167 Reviews

User Profile

Evan

Verified reviewer

Civic & Social Organization, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

A savings of time and money for our non-profit

It's been really easy to implement and use, has come with a great set of features, and their staff has always been a pleasure to work with.

PROS

The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

CONS

More advanced reporting systems on sign-in data from the Web interface would be great.

Reasons for switching to Sign In Solutions

Needed more features

Vendor Response

Thank you for the review, Evan! We really appreciate your feedback on the platform. Your use case is very unique and supports a great cause. Looking forward to our Customer Success session next week to discuss our Salesforce integration. We are happy to provide some best practices on how to report from the platform as well. We are here to help!

Replied June 2019

Kathleen

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Contactless Signin

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

PROS

Registration experience is much easier to create than the kiosk experience.

CONS

Kiosk experience - cannot copy and paste within the experience.

Reason for choosing Sign In Solutions

Customer Service is excellent. I have been dealing [SENSITIVE CONTENT HIDDEN] and both ladies were exceptional in helping me to get matters resolved.

Vendor Response

Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at support@tractionguest.com! Our team has enjoyed working with you and we're happy to provide whatever additional support you need!

Replied December 2020

Adam

Consumer Goods, 10,000+ employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Traction Guest

PROS

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

CONS

Complex sign-in experiences can become cumbersome to design.

Vendor Response

Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!

Replied January 2019

Phil

Mechanical or Industrial Engineering, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great Product!

Great experience from implementation to continuous improvement via the customer/technical support team.

PROS

The ease of administration and support from the Traction Guest Team.

CONS

I don't believe there is anything that I dislike about the software.

Reason for choosing Sign In Solutions

Previous reviews, cost, and presentation/demo from sales team. Also, met all of our needs without a ton of "fluff" features that were not needed.

Vendor Response

Hi Phil! Thank you for writing this review! We're happy to hear that you've had a great experience so far, and continue to be only a call or email away any time there's any additional assistance we can provide for your company!

Replied March 2020

Bryan

Automotive, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Warn Review

The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.

PROS

That it integrates with Outlook for a more seamless experience for the end user.

CONS

There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Reason for choosing Sign In Solutions

Features (Outlook integration) and road map. Seems to have best potential road map for improvements and new features.

Vendor Response

Thank you for the review Brian! We appreciate your honest feedback over how much smoother the rollout could've gone. We're delighted to also hear that many of Traction Guest's features and options have helped and benefited your organization, and we appreciate your suggestions on features and enhancements that you've expressed to us. Any time you and your team have further suggestions or need support again, we remain available and happy to help!

Replied June 2020