Traction Guest Software


Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with platforms such as DocuSign, Slack, Salesforce, Google Drive, Microsoft Active Directory, and Eventbrite.

Pricing is based on a monthly subscription. Traction Guest offers phone, online and video customer support. It is available globally and supports languages including English, French, Spanish, Chinese and Japanese.



66 Reviews of Traction Guest

Overall rating

4.82 / 5 stars

Filters:

Showing 1 - 20 of 66 reviews

January 2019

Amber from Grace Bio-Labs

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Traction Guest Review

The Traction Guest service team is very knowledgeable and a big help. This software is great for monitoring who is in the building at all times. It can also come in handy during an emergency situation, to ensure everyone is accounted for.

Pros

This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

Cons

The memory of the software. If a guest has not signed in for a certain amount of time they will have to fill out all the information again.

Response from Traction Guest of Traction on Demand

Replied January 2019

Thank you for the great review! We appreciate the feedback and are happy to see that you are utilizing some of the key features of the platform. Just to let you know, our Customer Success Team can extend the period further on the auto fill feature so visitors don't have to refill their in their information again. The team is always here to help! Please give us a call if you need anything. Thank you Joann

October 2018

Lehua from Kamehameha Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Would like to commend the customer service

Pros

Ease of use, customer service, I like that we are now able to track our clientele. Previously, we used to do this manually which was not efficient at all.

Cons

I have a hard time creating and/or editing the paths. Good thing Customer service is so willing and patient with us!

Response from Traction Guest of Traction on Demand

Replied October 2018

Hi Lehua. We're always happy to help! We believe in providing great flexibility and understand that it takes some time to learn how to leverage a customizable platform. It means a lot to us that you took the time to write a review!

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Intuitive with great customer support

Pros

Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

Cons

There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Response from Traction Guest of Traction on Demand

Replied September 2018

Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming!

July 2018

Bethany from BridgeHealth

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Excellent customer service and a company committed to evolving their product

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly.

Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Response from Traction Guest of Traction on Demand

Replied September 2018

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

July 2018

Chris from Orlando City Soccer Club

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great Product, very innovative

Organized Visitor Management System.

Pros

Integration to Salesforce and various platforms/apps.

Current Subscribers can enjoy new features as developers roll out.


Great Customer Support team, very responsive.

Cons

Only downside to Traction currently the user interface is it is only available on Ipad. Would love to see a mobile version and different tablet platforms. Google Play, Amazon, Etc.

Response from Traction Guest of Traction on Demand

Replied September 2018

Chris, thanks for your feedback. Our team loves working with you. Our developers are looking at other versions, we'll keep you posted.

July 2018

David from Information Technology and Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Fits like a tailored suit

Pros

The possibilities to actually embed the software into your overall company branding are unbeatable in the market. It can seamlessly integrate with whatever brand you have and it will look like a self-developed product. Really important when you are a tech company.

Cons

Sometimes the editor is a bit... unresponsive. But that's a rare occurrence. Overall I don't have any complaint.

Response from Traction Guest of Traction on Demand

Replied July 2018

Hi David, I love that review title and your feedback along with it! I could tell from your Theme and templates that branding was important to you and seeing that built out so well was terrific to see. I'll put a note in for the team to take a look at those occasional editor responses. It's been great working with you thus far and stay tuned for future updates! Thank you! - Jovito

July 2018

Jillian from Saint-Gobain

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

System is easy and straightforward to use. Makes the office seem like we're on the cutting edge!

Pros

For the end user, the system is very simple to use - hardly any explanation required. For the most part, same can be said for the back end user. Great FAQ/"how to" website.

Cons

Some quirks:
- The experience editor is not easy to navigate/move around in (having to make the screen smaller to see it all, etc...)
- Would like the functionality to reprint a badge from the guestbook/website side
- Badge template is not very easy to use/user friendly
- Would be nice if there were some customizable elements to some of the experience sections (i.e. being able to input ** with notes, comments, etc... under certain sections)



Response from Traction Guest of Traction on Demand

Replied September 2018

Hi Jillian, that's really helpful feedback, thank you! As we have added many new features to give our customers even more ways to customize the sign-in flow, the Experience Editor can seem a bit overwhelming at first. We are working on simplifying the UI, so you can navigate effectively. I'll pass on your thoughts to the team. Thanks for taking the time to review your experience!

July 2018

Denise from PCP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Ease of Use, Very Professional Product, and Customer Support is EXCEPTIONAL!

Pros

The software is extremely intuitive during the set-up and configuration process. I really like the ability to customize as well. The final results is a professional and consistent platform for all of our visitors.

Cons

I've been using the system for about a week and I haven't found any gaps in the process. The customer support is extremely professional and helpful at all times.

Response from Traction Guest of Traction on Demand

Replied July 2018

Hey Denise, It's been fantastic seeing how you've been using the platform and customizing it to fit your location's needs as more requirements arise. Hearing that you've had a good experience with customer support puts a smile to my face as I'm always so glad to hear we've been able to contribute to a positive experience :) Thank you so much! - Jovito

July 2018

Carla from BDC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Fantastic!

Pros

The instant badges are so handy. We loved that we did not have to manually make up badges prior. Excellent!

Cons

All was good! I nothing negative to report. We had a bit of a line up at the start of our conference but it was manageable.

Response from Traction Guest of Traction on Demand

Replied July 2018

Hey Carla, It was such a great experience working with you for your event. The fact that you used two different badge templates on the day of the event was a very clever use case and I'm glad you were able to leverage the system in that way. Thank you for your review! - Jovito

July 2018

Tom from Obama Foundation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Fell in love with the product after the first demo!

Pros

The experiences workflow to create your custom sign in process is super intuitive and far more powerful than what I had seen with the competition.

Cons

No complaints so far! The interface is super easy to use, the team has been very supportive of us, there's not a single shortcoming that I can put here.

Response from Traction Guest of Traction on Demand

Replied September 2018

Tom, we really appreciate your positive. It's been great helping you get started. Let us know if you have any other ideas or comments. It helps us improve!

June 2018

Myron from Genesys Telecommunications Laboratories, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Traction Guest was there when Genesys was looking for a new way to sign in our visitors & customers.

Being able to track our visitors and guests electronically better then we used to with pen and paper. We can get visitors to accept our NDA clauses without paper. Run reports for BCP regulations and audits. Good program.

Pros

The ability to have the software application customized to your individual company's liking and being able to also have the software do what it is supposed to do with visitor sign in capabilities. Overall it fit's for what we need throughout all of our offices.

Cons

Some of the print capabilities seem limited still up this point. Other than that, the software application does what we need it to do for now.

Response from Traction Guest of Traction on Demand

Replied June 2018

Myron, thanks for the note.. You've been such a great advocate for our platform. Many times I've heard our sales and customer success team comment on how great you've been to work with. Thanks for being a great partner. -Keith Metcalfe

June 2018

Sian from Hibernia REIT

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Traction has made my life easier!

Pros

It is so easy to use, and set up. Guests really like the sign in process, always commenting on how efficient it is. The customer service team are second to none! Their response time is always so quick and no question is too little or annoying!

Cons

I have not come across any cons yet, although it would be great if you were able to preview any changes you make before saving them. I am able to use a second iPad to view the changes as I make them so not a big deal but would be a great addition!

Response from Traction Guest of Traction on Demand

Replied September 2018

Sean, thanks for taking the time to write us a review. We appreciate your feedback. We are working on some UI improvements that will make that easier!

March 2018

Gregory from Television Academy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Great experience from research to final selection. Traction Guest has proven to a great asset.

The ease of use. The notification system is great. A guest arrives and you are notified via email, text or both.

Pros

The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process.

Cons

The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product.

Response from Traction Guest of Traction on Demand

Replied April 2018

Hi Gregory, thank you for your review! Let's connect on that badge adhesiveness. Guest also works with a variety of badges types and badge tags. It's been terrific seeing how you're leveraging the platform and it's been great working with you and your team. Thank you!

March 2018

Shannen from QADIUM

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

It was really easy to use from the get go. It does what I need to, customer support is awesome.

Pros

The support staffhas EXCEEDED my expectations when it comes to quick contact. They are so fast to respond and educate me, as well as be available whenever I need them. Having that kind of support is so important.

Cons

I think there are some kinks to smooth out. One being certain feature restrictions like not being able to have more than one host on the same email for slack notification. I.E. I would like to be notified whenever the CEO has a guest, as well as his chief of staff, and our office manager.

Response from Traction Guest of Traction on Demand

Replied April 2018

Hi Shannen, Thank you so much for review! We're so glad that you've had a great experience with the system and the support! We're currently able to have an alternate email for hosts but we're always looking for feedback and evolving the platform so I've logged your enhancement idea to the team for adding more hosts. It's been a pleasure working with you!

March 2018

Mark from EposNow

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

#excellent Experience

huge improvements in visitor security

Pros

Ease of setup and management, with excellent support.
Great customization settings allowing your visitors to experience signing into your brand.

Cons

as the product is still in its infancy, some features not fully available, but a simple conversation or a feature vote can be requested and those features are very likely to be on a roadmap.

Response from Traction Guest of Traction on Demand

Replied March 2018

Thank you for your review, Mark! We're ecstatic that you're enjoying the experience and it's been a pleasure working with you. Our developers definitely have some big plans coming up, stay tuned! - Jovito

February 2018

JAY from INDOOR FUTSAL

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

GREAT AND EASY TO USE

Pros

what i like most about this software is the easy to use interface, i can change up the background pics and modify anything to make it easier for my clients

Response from Traction Guest of Traction on Demand

Replied February 2018

Thank you for your great review, Jay! It's been great helping you get set up and seeing how you're utilizing the platform. Let us know if you have any questions along the way!

February 2018

Roger Todd from Highland Industries, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

The Software is awesome...Fully customizable and easy to use...highly recommended

It allows our visitors much less frustration with not being able to reach someone here, upon their arrival on site.

Pros

It is very user friendly. The Traction Guest representatives are very helpful and quick to set up a call to step you through anything that you are not sure how to do.

Cons

I have not found much of anything I did not like. It would be nice to have the ability to see what your changes will look like, when used live, to make sure it works properly. We now go out to the lobby and try it, to see what effect our changes made. Not a big deal, but would make it over to top if we could do this from the facilitator page in the office.

Response from Traction Guest of Traction on Demand

Replied February 2018

Thank you for your terrific review, Todd! It's been great working with you and seeing how you're utilizing the platform for your use-case. Being able to preview changes is a great suggestion and we'll pass it on to our dev team. Thank you! - Jovito

January 2018

Konstantin from Liniax

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

Seamless sign in process

Pros

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion
- The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin)
- You can alter the sign in process per Ipad. No restrictions on buildings/company sites
-Clean Dashboard Controls
-Beautiful sign in application (for Ipad)
-Great Customer Service
-Dev teams are willing to work with you on your specific product requests
-Lots of training available

Cons

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Response from Traction Guest of Traction on Demand

Replied January 2018

Konstantin, thank you for your awesome review. We really appreciate it!

December 2017

Lauren from conga

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

very user friendly and great for event check in

efficient check in, lead generation, eliminates manual work of entering someone into a salesforce campaign

Pros

ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders. We used this app to check in over 1000 people at a Dreamforce 2017 event and we were very happy with the results. It also has a seamless integration to salesforce campaigns.

Cons

slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in

Response from Traction Guest of Traction on Demand

Replied December 2017

Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren!

December 2017

Clifford from MSI

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Quick,Easy, and Nice UI

We know who is in the building, who they are here to see and when they have leave. And even if no one is at the front desk the host knows they have someone here to see them.

Pros

How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy.

Cons

The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options.

Response from Traction Guest of Traction on Demand

Replied December 2017

Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it!