Villo

RATING:

4.7

(11)

About Villo

Villo is a digital visitor management system for businesses where the experience is paramount and first impressions count. The software provides a fully customisable welcome screen and colour scheme to match your company’s branding as well as a way to easily check in visitors, notify hosts and manage capacity. Additionally, employees can utilize Villo to manage employees on site and enforce capacity limits.

Villo Pricing

Villo offers a 30-day free trial, after which the software is available across 3 pricing tiers, as outlined below: Cheap: $20 per month (or $15 per month when billed annually) Popular: $45 per month (or $35 per month when billed annually) Fancy: Contact Villo for pricing information

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

Greet your visitors and employees with a beautiful sign in experience with your company branding front and centre

Villo Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Villo

1 - 5 of 11 Reviews

Francois

Marketing and Advertising, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Perfect fit

PROS

Easy to use and administer, user friendly interface. Very good support team, responsive and professional.

CONS

There's always room for improvement and the team is very open to suggestions.

Reasons for switching to Villo

Price!

Vendor Response

Hi Francois, Thank you for sharing your feedback. We have really enjoyed working with you and we look forward to hearing more about your experience with Villo! Kind regards, Alex and the Villo Team.

Replied May 2021

Macallum

Food Production, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Great software

Villo is a great system and is easy to use. Highly recommended

PROS

We love using Villo as it makes checking in visitors to both our sites so easy. It has made our whole sign-in process simpler and more interactive for visitors. The app interface is tidy and user friendly. The report functionality is also very helpful when we need to trace back visitors and contact details

CONS

Receving a reset password email can be slow

Vendor Response

Hi Mac, Thanks for sharing your feedback, it's awesome to know that we have been able to help simplify your sign-in process! We look forward to hearing more from you soon. Kind regards, Alex and the Villo Team.

Replied October 2020

Daniel

Religious Institutions, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2020

Villo for churches and youth groups

To date I am unsatisifed with Villo and I do not think it is worth what we are paying. It has not solved any problems, rather it has caused several. We will continue to trial Villo for another month or so, but unless our concerns are addressed we will not continue with this product. There are simpler and cheaper products available that work without complication.

PROS

I like how it is designed to be a contactless system that allows multiple ways for a person to sign in.

CONS

The setup for the user (the app) is overly complicated and most people just find the instructions vague and too difficult to follow, so they end up not doing it at all and they just manually sign in, which defeats the purpose for the software. The app seems to only work on selected phones. The data it collects is hard to colate for useful analytics. It has been hard to get the customer service we have been looking for and customizations to the product that have been promised but have not been delivered.

Reason for choosing Villo

Because they promised a customizable experience, which has not yet happened.

Reasons for switching to Villo

Because Villo promised a smooth, fast, customizable sign in system that would significantly reduce the time taken to sign in 250 people within a 30 minute window. Sadly, this is not the case. The bottleneck is still the same and now our customers are simply confused by the system. We have had to make our own video tutorials and we have had to pay to create posters to teach people how to even use the app properly.

Vendor Response

Hi Daniel, Thanks for taking the time to share your review. At Villo, we aim to ensure that all of our customers are beyond satisfied with our system; so we're genuinely sorry that your experience with Villo didn't meet your expectations. Since you shared your feedback, our team has worked hard to address a number of your concerns. Specifically, we have released our 'Visitor Offers' update which allows for a more customisable sign-in experience, as well as simplifying the sign-up journey and creating better customer support processes. Although Villo didn't work out for you, we thank you and value your feedback and have taken it on board so that we can improve our software for future customers. We are glad we were able to come up with a resolution and we wish you all the best for the future! Kind regards, Alex and the Villo Team.

Replied October 2020

Charlie

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Great software, and great team

Great! [SENSITIVE CONTENT HIDDEN] was a great help in fixing the issues I was having in setting up the app initially, and super easy to communicate with

PROS

The software is easy to use and follow, and gives good insights into visitors who are coming and going from our business. It is also handy that it notifies the particular staff member that they are here to see.

CONS

Was quite difficult to set-up initially, but this was due to an error on our end, not part of the Villo system

Vendor Response

Hi Charlie, We really appreciate the feedback! We're glad we were able to help get you set up and improve your sign-in experience. Kind regards, Alex and the Villo Team.

Replied May 2021

Maatee

Hospital & Health Care, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Good value for money

I think it helped improved the business in terms of technology

PROS

The software let’s me know when a staff comes to work and when they finish work

CONS

Some staff feel lazy to sign in and forget to do so.

Reason for choosing Villo

I think Villo is unique

Vendor Response

Hi Maate, Thank you for your feedback, we're glad we were able to help improve your sign-in experience at Earlybird Care! Kind regards, Alex and the Villo Team.

Replied October 2020