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Virtual Front Desk

Virtual Front Desk

RATING:

5.0

(3)
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Overview
Reviews

About Virtual Front Desk

Virtual Front Desk is a web application that transforms a tablet or all-in-one computer into a powerful video reception hub or customer service kiosk. Using our software, visitors, clients, or patients can be greeted with a welcome screen featuring buttons for various options such as "Call Receptionist," "Call Human Resources," or "Parcel Delivery," among others. When a button is clicked, a video call notification is sent to a person or group of people who are logged in to their dashboard at app.virtualfrontdesk.com. The system can also send SMS notifications to mobile phones when a button is clicked on the station. Virtual Front Desk allows for a full employee directory and departmental buttons that can call one or several people. Notifications can be answered from a d...

Virtual Front Desk Pricing

Every business is unique, and that's why we have tailored a low, no contract, monthly subscription, paired with a pay-as-you-go pricing model.

Starting price: 

$38.00 per month

Free trial: 

Available

Free version: 

Not Available

Virtual Front Desk Video Reception on a floor base using Elo Touch Computer
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Virtual Front Desk Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Virtual Front Desk

3 Reviews

Isabelle

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Very satisfied with Virtual Front Desk

The Virtual Front Desk is the ideal software for my business. Customers can reach out and contact one of our concierges directly and get immediate asssitance.

PROS

This software is very user friendly and easy to use for my clients.

CONS

I have no negative comments for the Virtual Front desk so far

Reason for choosing Virtual Front Desk

A business colleague suggested that Virtual Front Desk would be the ideal tool for my business; and it is.

Octavia

Hospital & Health Care, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

We love his product!

We love his product!~~ It has increased productivity and reduced cost dramatically. This is a sure step to keep our staff and clients safe and distanced during this pandemic, all the while handling all business securely and privately. I would recommend this product to EVERYONE who must conduct business face to face without having to be "face to face".

PROS

The video call function allowing us to safely greet each customers face to face.

CONS

You need a good Wifi connection. (Which has caused us a few connecting issues)

Vendor Response

Thank you so much for taking the time to write this review Octavia!

Replied May 2021

Mathieu

Architecture & Planning, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

User friendly and smart!

We are staffing our reception from a distance.

PROS

Its simplicity, it's a great app. Some of our staff wants to work from home and we are often in the shop in the back. It's nice not to worry about customers waiting at the reception.

CONS

We would have loved to use an Ipad, we had to use a Windows tablet instead.

Vendor Response

Glad to see you are enjoying the app Mat Please note you can now use an IPAD and an Android tablet!

Replied May 2022