--- title: "Visitly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Visitly . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Visitly is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/visitly-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Visitor Management Software](https://www.softwareadvice.com/visitor-management/) / [Visitly](https://www.softwareadvice.com/visitor-management/visitly-profile/) / Visitly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/visitly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/visitly-profile/alternatives/) # Visitly User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 31 reviews (65%) - 4 stars: 14 reviews (29%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - Great UI intuitive and meets and exceeds current company needs. - The cherry on top is the affordable pricing and their willingness to work with you to meet your needs. - Overall, Visitly is a great platform to use for any business that requires guest to sign in. If you give it time, you'll get your head around how it works and how it could integrate into your business. ### Most mentioned cons - After realising that the customer service is held in the USA we wanted to cancel our membership and to this day nobody has responded to our emails. ## Visitly customer reviews Showing reviews 1-25 of 48 (page 1). ### Great Tool! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used other for free trial - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall it is simple to set up and less features than most of it's competitors. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that it's super simple for customers to sign in privately. It is very easy to set up as well. #### Cons So far I have not found anything that I am displeased with about this software. I am sure the more I use it the more I may find it needs tweaked but so far so good! --- ### Great Visitor Management! - Overall rating: 5/5 - Reviewer: Callie T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From reaching out to the sales team to setting the system up in our lobby, the experience has been smooth and simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity for visitors to use. Guests enter our lobby and are able to sign in through Visitly efficiently, we don't have to guide them through the steps and it's been a great tool to manage who is in our building! #### Cons So far we have not run into any issues with the system and are very happy. #### Reasons for switching to Visitly Price was too high and Envoy started to have issues --- ### Review for visibly - Overall rating: 5/5 - Reviewer: Nataliya T. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was quite interesting, but could be more specific #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inclusivity, the fact that someone cares about the stuff #### Cons Automation processes and some technical issues --- ### Satisfied Customer - Overall rating: 5/5 - Reviewer: Kyle V. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the product performs as expected and is low maintenance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to have a separate check-in process for employees is why we moved to Visitly. #### Cons We wanted color labels and expected the product to send color to the printer. Instead, we discovered we needed to purchase custom labels to get colors, which was cost-prohibitive. #### Reasons for switching to Visitly We wanted a separate Employee check-in process. --- ### A Powerful and Modern Visitor Management Software - Overall rating: 5/5 - Reviewer: Maria U. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With Visitly, we have had it easy managing our visitors and keeping records. The preregistration as well as electronic logs management makes it better. #### Cons All features works. Visitly is great and no complaints. #### Reasons for switching to Visitly Visitly makes handling and managing our visitors easy and coupled with affordability and security features made it a great choice hence the switch. --- ### Responsive Service - Overall rating: 4/5 - Reviewer: Clay G. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After completing a list of requirements, we found that visitly checked all the boxes and did so at a reasonable price. Their integration with our active directory, and customer service, as well as ability to use low cost printers really sold us on them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visitly is managed in a way that makes their customer service super responsive to feature requests and bug fixes. Since installation a little over a year ago the software has grown and expanded implementing new features and fixing issues that we identified and filed tickets for. #### Cons I don't always like being the tester for software that I'm paying for so I feel at release the software could have been a little more complete. However, the company's response to all of our issues has been fantastic. Wish I didn't have to use the cludgy ipad printer interface to get visitor badges #### Reasons for choosing Visitly Great support, rapid development cycle, ease of use, AD compatibility. --- ### Solid Product for Small to Medium Businesses - Overall rating: 4/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VERY simple to setup and use. Works great for what we need which is a simple sign-in process for our visitors. The face recognition for returning customers works surprisingly well. Set up was very simple and Visitly has less features than most of its competitors which helps it stay easy to set up and simplify the process for our guests. It is low cost which is also great so I would highly recommend this product for anyone looking for a simple easy to use sign in process. We are currently working on our own SLA to implement into the software as well which they did a great job integrating into the system as well. #### Cons Print quality on the badges is a bit of an issue but they have been working to improve this for me and have done a great job with this. I don't really think it is a con on their product in all honestly, I am looking to resolve the issue with a small light behind the iPad to improve the lighting for when it takes the visitor picture. #### Reasons for choosing Visitly It was because of the cost and the features included. Visitly kept the process simple while providing what I wanted for features and kept the price low. --- ### Visitly For The Win! - Overall rating: 5/5 - Reviewer: Josh T. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleasant! Such an easy-to-use platform that is crucial for managing and tracking guest visits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and easy to user interface. Intuitive design allows for guests to sign in with easy. Admin portal is very useful and makes it easy to solve problems. #### Cons I really don't have anything bad to say about visitly because I have never encountered issues with it. Problems that arose were either due to user error or mobile management policies. --- ### Kaela Angel Visitly Review - Overall rating: 5/5 - Reviewer: Kaela A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I absolutely love that Visitly enhances security through real time watchlist alerts, face ID. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One thing that I did like the most about visitly is that it enhances Face ID technology. #### Cons As of right now there is currently anything for me to point out that I've least liked. --- ### Simple, Straightforward App - Overall rating: 4/5 - Reviewer: Luke O. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive experience, we have a iPad at our entrance with the Visitly app and are able to streamline the guest experience without the need for a receptionist. Any visitors are able to notify their guests by text and email that they've arrived and it saves time from someone else having to stop what they're doing and get the door. We have not used it in this way yet, but we are also planning on using this for some compliance elements for tracking visitor logs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Simple to set up, simple to maintain. We were able to easily customize the elements we needed when we implemented and adding or removing users is very simple to do. #### Cons Sometimes the app will freeze and we need to close it out and open it back up. #### Reasons for choosing Visitly Cost and perceived simplicity to implement. --- ### Great app. Easy to use. - Overall rating: 5/5 - Reviewer: Peter R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great app. Easy to use. One for guests/visitors, one for end user. #### Cons No cons. There have been no issues with the app. --- ### Great option for businesses. - Overall rating: 5/5 - Reviewer: Judith D. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We appreciate having a more formalized process and being able to create photo badges without a lot of extra hardware and expense. Additionally, as the President of a small company, I need to be aware of all sorts of things. Visitly allows me to receive notifications of who is visiting and why even when I am not in the office. The Visitly staff has been A+ and I appreciate their willingness to understand the needs of my individual business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that the software is not overly complicated to implement. Additionally it is easy to use. As a small business we have so many other items that need our attention that spending enormous amounts of time to implement, maintain or us e a software program is not appealing at all. The Visitly team has great customer service- in the event you need it!. You can get going- looking professional in no time. #### Cons There isn't much I don't like about this software. I am impressed that they are continually adding new elements. For example allowing employees to receive text notification. Internally, we added our own paperwork and NDA to accommodate certain visitors, but it works. --- ### Visitly is great - Overall rating: 5/5 - Reviewer: Krisha S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and user interface. It was quick to setup and onboard staff. #### Cons I can't say there is anything that we didn't like. #### Reasons for choosing Visitly price point --- ### Great product! - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Customer support has been very responsive when we've experienced a couple of minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize to meet our specific needs. #### Cons That it would leave visitors signed in overnight. They recently added the ability to "Auto Sign out at Midnight" feature that addressed this concern. --- ### P+ - Overall rating: 4/5 - Reviewer: Rick E. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is well worth the purchase #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The emailing of the photo it is great to see who is there to see you #### Cons No option for multiple attachments Would like to sign multiple documents --- ### Very impressive - Overall rating: 5/5 - Reviewer: John S. - Industry: Business Supplies and Equipment - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I delivered lot of packages in different companies. I have to do lot of entry. With face recognition, I dont need to enter my details on paper every day now. Visitlu makes my life easy to sign in and out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. It gives me good impression about the company. #### Cons 1 click sign in with Face Recognition... --- ### Excellent Visitor Management for the Cost - Overall rating: 4/5 - Reviewer: SEAN C. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, its been an excellent product, Moving away from paper sign-ins to digital has been a real life saver. its easy to manage and the reception team has less on their plate to worry about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Visitly does Visitor Management Right, no bulk application if you dont want it, face recognition technology for easy sign ins and a clean and simple to use UI. Even administration is simple to do. Price is reasonable and was a much better experience then other options we tested #### Cons I dont have much i dont like, the only thing is any feedback gets lost in a black hole. they say thank you and well take it into consideration, and then you never hear about it even if it could be extremely useful to you and other companies facing similar issues. Overall, theres not much I would change so this doesnt take away from its usefulness as is. #### Reasons for choosing Visitly Facial Recognition and features were better on Visitly --- ### Not for the UK - Overall rating: 1/5 - Reviewer: Sabrina S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not the best. The time difference between the UK and the USA made it difficult to resolve issues in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was easy to follow and use, but when you had administrative issues, it was not as straightforward as the initial setup. #### Cons Customer Support was not to our expectation. After realising that the customer service is held in the USA we wanted to cancel our membership and to this day nobody has responded to our emails. We are no longer actively using the software as it no longer matches our needs and requirements and then you proceeded to deduct membership fees from our account without prior notice. --- ### Easy, great features, great price, and great customer service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, my company will continue to use Visitly for the foreseeable future as they're the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the simplicity of the setup, but depth of the program. It's not too difficult to setup and looks great. It has plenty of features that your company can make use of. The cherry on top is the affordable pricing and their willingness to work with you to meet your needs. #### Cons Customization could be a bit better, as well as the variables feature. I'd love to be able to create custom sign in variables and add them to the badge similar to the email. I would also love to be able to rearrange the iPad screen icons. #### Reasons for choosing Visitly There were about 4 others, I forgot their names. Visitly offered everything they did AND more AND had a lower price. Makes no sense to get any of them. On top of all that, VIsitly was willing to work with us to meet our needs. --- ### Visitly is a poor product - Overall rating: 1/5 - Reviewer: Mark R. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Terrible to poor. Every day it is offline and has to be rebooted. You cannot easily register bulk visitors or pre-register people #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING! The support sucks, the product does not stay online, and bulk registration doesn't work. I should be able to give you zero or negative stars! #### Cons Bulk pre-registration doesn't work, pre-registration doesn't work, the printer goes offline every 12 - 16 hours, the app goes offline every 24 hours #### Reasons for choosing Visitly Cost and they promised to support their product #### Vendor response Thanks for working with us—we’re glad we had the chance to show you how the system works and help resolve the issue. We are always here if you need anything else! Replied May 2025 --- ### My review of Visitly - Overall rating: 5/5 - Reviewer: Bobbie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been an enjoyable experience using Visitly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to set up and easy to use. Setting up the tablet kiosks is fairly straightforward. #### Cons can't remove items once created. unable to pick and choose which custom data fields show on dashboard screen. --- ### Profoundly helpful in identifying patterns of my visitors - Overall rating: 4/5 - Reviewer: Cynthia G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visitly directly enables customers to recognize their returning visitors in a mere few seconds to help them make a swift sign-in. We also make use of an online website interface that allows us to monitor and study visitor details for the purpose of enhancing our services.​ #### Cons We’ve deduced that the facial recognition is only effective in the light areas, and there is usually manual check-in in low light. These conversion limitations mean that we need to provide enough lighting in the reception area which is not always possible.​ --- ### Reframed and transformed the ways of managing visitors - Overall rating: 5/5 - Reviewer: Ritu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The combination of Visitly with the one we use, such as Google Workspace, has helped in simplifying the visitor management at our company. This also enable staff to pre-arrange visits such that the calendar of each visitor is synchronized thus creating a smooth timetable for the visitors.​ #### Cons The integration process was a relatively intricate one and could only be done after some help from the IT people here. --- ### Great Visitation System! - Overall rating: 5/5 - Reviewer: Susan N. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything has been great. We haven't experienced any major or minor issues. The price point was also good for the product we received. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I appreciated that the initial set up with easy and simple. Daily use has also been seamless. As admins, there is a lot of visibility. #### Cons Nothing so far. Everything has been working to our liking. We haven't had any issues where we've needed to reach out for support. #### Reasons for switching to Visitly Price point was too high given that Visitly did exactly the same thing we needed. --- ### Visitly experience - Overall rating: 3/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good, but there is room for improvement #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Prompt response times from customer support #### Cons Machine will periodically freeze which can be troublesome given the number of visitors we have on a daily basis ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/visitly-profile/reviews/?page=2) --- Visitly Reviews, Pros and Cons - 2026 Software Advice