WaitWell

RATING:

4.8

(116)

About WaitWell

WaitWell replaces lineups with a virtual queue to optimize visitor experience. Improve overall efficiency and reduce stress levels for front line staff so they can serve customers better. WaitWell allows customers to join a virtual lineup using their mobile device (QR code or SMS text), through the company's website or using an optional onsite Kiosk. No app download required. WaitWell uses the applications customers are already using - SMS and the web browser on their phones. Staff can view the customer lineup from a tab on any web browser. They can increase or decrease priority, view services clients are requesting, view COVID waivers or other intake forms and even send SMS texts to clients before, during or after service. Clients never lose their place in line. ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

WaitWell Pricing

Starting price: 

$250.00 per month

Free trial: 

Available

Free version: 

Not Available

Customize how your visitors join your queue from their mobile device, desktop computer or on-site kiosk.
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WaitWell Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for WaitWell

1 - 5 of 117 Reviews

User Profile

Ryan

Verified reviewer

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

We LOVE WaitWell.

PROS

WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers.

CONS

Not many cons but if I had to gripe, The WaitWell sign up page could use more customization features to fit our brand better.

Reasons for switching to WaitWell

NextMe doesn't offer automatically updated wait times, leading out customers to be frustrated with it saying there isn't a wait, when there is. It lacked reporting and felt VERY feature light compared to WaitWell.

Vendor Response

We're pleased that WaitWell's comprehensive approach supports your business and enhances the end-user experience. Appreciate your valuable review!

Replied November 2023

Sudhir

Research, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

User-friendly and helpful is called WaitWell

It saves clients from having to stand in line and allows them to explore.The response from customers has been excellent.Our clients all appreciate and like the feature. Overall it was great from both sides .

PROS

Waitwell is a really simple and practical form of software.The program works admirably and is very basic to use and configure.It went into the Registry with great ease. The ability to put clients on wait, rank them, and safely manage the line without crowding the office are some of the features that I appreciate the most.People do not have to wait in the cold, rain, or heat. They can wait in the privacy of their own cars . So this resulting in less stress on clerks and workers.

CONS

No complaints from my side, but it becomes something difficult for older people. This works great for me .

Vendor Response

Thanks for the positive feedback! We're glad WaitWell's simplicity and practicality work well for you. We'd love to hear more about how we can improve the experience for older users.

Replied November 2023

Arindam

E-Learning, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Cutting-edge, secure, and efficient time management software

PROS

WaitWell is thoroughly developed and takes into account both our business and the final user. It enables us to devote more of our time and resources to delivering first-rate customer service and less to client management.

CONS

There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand.

Matthew

Medical Devices, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Alignment guaranteed

PROS

I like how WaitWell aligns our workers beautifully and in order. It creates peace and avoids chaos outside our sites.

CONS

The user interface can be improved to make it look sober.

Vendor Response

We appreciate your feedback! We're continuously working on enhancements, and your input is valuable.

Replied December 2023

Wilfred

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

WaitWell... The best queue management and appointment scheduling system.

Since we started using WaitWell, we have never missed appointments as it sends reminders in real-time. It supports mobile application and everything is available online thus making wait-list management easier.

PROS

What i like best about WaitWell is how it saves much time. With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings. It makes it super easy to book appointments online and it saves much time.

CONS

One of the challenges is that one requires strong and stable internet to join virtual meetings with WaitWell.