All 11Sight Reviews
1-25 of 82 Reviews
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Barry
Marketing and Advertising, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed May 2023
Awesome product: A great way to add an extra layer to your customer support
Margo Morgan Hobbs
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Bye Bye Zoom
I use this product every day - with my assistants and clients - Quick Story ...I was on my way out of town for the weekend I had a meeting and the young lady could not get her google meet to work. I told her to check her message and click on the link, she did a full 45 minutes video presentation while I was in the car. My favorite LTD..
PROShigh-quality video calls and recordings - intuitive platform - super buttons for websites - iOS & Android apps
CONSI love ElevenSight to date I have not had a problem. The best 20$ bucks I ever spent thank you, [SENSITIVE CONTENT]
Reasons for switching to 11Sight
I tested it out and I loved it.....
Brooks
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
11sight.com is an easy way for browser based web conferencing
great experience with web audio/video calls with clients and co-workers
PROSshort url to share and start a web call/conference
CONScall recording is all or nothing - currently can't start and stop recording within a call
Reasons for switching to 11Sight
Much easier using a short url for web calls/conferences
Thomas
Accounting, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2022
Ok product
It's been hit or miss for me. Sometimes it's worked, sometimes it doesn't.
PROSI like the fact that it is a tool that allows me to quickly set up meeting rooms for virtual calls. Not having to download software is also a bonus.
CONSIt didn't always work. There were instances when I had to give up on 11Sight and move on to Google Meet. I reached out to their customer service team, and nobody got back to me.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Execution for Instant Customer Video engagement and Video chats inside the Enterprise
Easy integration with HubSpotRobust, secure solution, does not crash or fail, 100% secure (does not go through a big FAANG server)Switchboard functionality (call hold, call merge, private video chat during a larger video meeting, et.al. that Zoom, Google Meet et.al. do not have)
CONSStrong potential in the large market of real estate case used (leasing and sales), however the industry's established "phone call/appointment" sales processes are outdated. Graphic user interface/button design could be customized to client organization needs.
Evelyn
Verified reviewer
Management Consulting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
We use 11Sight every day
When we first tried out 11Sight, we did so slowly. We started with a VERY basic plan. We had several of our clients and team members join our conference calls and after a couple times of flawless execution, we upgraded to a larger plan as well as bought 10 hours of recording for our sessions.
CONSThere were some bugs early on BUT support worked with us to find the issue and fixed it.
Paul G
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Using 11Sight for communication with our investor network
The most useful feature for Danube Angels is, that a lead clicks a link, and either available consultant immediately talks to them, no matter from where, and in the language required.
PROS11Sight is easy to implement and very useful in communication with our members and interested persons to join.
CONSno cons from our side, we are happy with the solution.
David
Verified reviewer
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A Lightweight Solutions For Live Video Website Chat
My overall experience is great. I have had the pleasure of speaking with one of the developers and another team member and the future road map looks great.
PROSMy favorite feature is that the video conservation can be started just with the click of a link. This gives you the power to add that link to a button on your website, to a signature line in your emails, to a social media post, and probably hundreds of other use cases I haven't even considered yet.
CONSThat you can't brand it. I have clients I want to set this up for but unless I can use their branding and colors this option won't work for them. Support has informed me this feature is becoming available August 2021.
Mithat
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Sales Accelerator
You can quickly start a video call from a web page by simply clicking the video call button.
PROSEasy to deploy and suitable for all browser or application based business scenarios.
CONSThere is no salesforce or ms dynamics integration.
Reasons for switching to 11Sight
Revenue focus.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2023
Easy to use, no need to download anything.
It is really easy to use, no need to download anything.
CONSIt is quite demanding on the signal quality.
Steve
Verified reviewer
Automotive, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great tool for sales and support
We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.
PROSElevenSight allows for easy communication for sales and support. Audio, chat, video calls, screen sharing and file sharing are some of the tools at hand. You can work pre sales calls, customer support calls or virtual meetings. Can embed into your website.
CONSThere are still improvements in embedding buttons code reported by some users. There is some branding of the calls. Most of that is being addressed by the developers. Support and the developers are working to keep adding features and make improvements.
Reason for choosing 11Sight
I needed an easy way to improve our sales and customer support communication. ElevenSight looked like a good fit. It is pretty easy to use on our end and the customer end.
Philippe
Writing and Editing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
My e-line solution
I was looking for an easy possibility to discuss directly with my readers or visitors. 11sight offers me a good way to create e-lines Phone. I decide that they must fill a form before reaching me directly on phone. I set business hour. The iOS app works well, and the videos call are fluid. I don't have to give my real phone number. For me this is the future.
PROSI love the way to integrate 11sight on my websites and in my email signature. I can be reach easily by my visitors and customers.
CONSThe UI/UX is not the easiest to use. You must pass a learning curve before understanding the fully potential of this product.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Get multiple way connections in just with a click
ElevenSight lets me to get connection with my client using many ways on different channels.
PROSElevenSight lets me get multiple ways of connections with my clients in just with a click.
CONSThe setting for scheduled meeting with client still have room to do it better.
Julio
Human Resources, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent tool and stable
Excellent tool, stable, secure and easy to use to keep me connected with clients.
CONSAlthough it works well, it could improve its accessibility and its installation on the web.
Reasons for switching to 11Sight
Unstable and swindling us out of the market
Ivan
Professional Training & Coaching, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Amazing Zoom alternative for small businesses
So much easier to have a place where people can contact me and I can get back to them. I manage my business on a part-time basis so this is critical for me
PROSThe ease of use and the ability to receive a phone call from almost anywhere ensures that I do not miss on any potential business opportunities!
CONSThe UX could be better. Sometimes feels hard to find my way around.
Teslim
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
An awesome tool to instantly connect with prospects
Elevensight makes it a breeze to connect and communicate with prospects and team members from any browser, without having to install or login to any app.
CONSThe UI needs some improvements. It can be better
Jimmy
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Jimmy Jhao
It is very suitable for customer service. In addition to using functions, it can also be carried out through text services, allowing customer service to solve comparison problems through voice
CONSIn the past, the video recording function of the online conference service was not very stable, and sometimes there were problems when sharing the screen and then video recording. However, I have to upgrade to use this feature. I have not used it for a long time. Maybe there has been improvement.
Atis
Information Technology and Services, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Simple tool for video calls
It is clean, simple and easy to use tool for video calls. Love that everyone can call you just by clicking a link - nothing to install. And I can receive calls on all my devices - phone or laptop - whatever I use at the moment.
PROSEveryone can call you just by clicking on a link - nothing to install, no need to create an account. Call link remains the same (though this can also be cons - depends).
CONSYou can't swith on/off call recording during the call - it is a checkbox down in settings, so you either record everything or nothing. As recording time is limited that can be problem for some. As you have a same link for call room security might be an issue. You have an organisation's name in link and you can't change it later. As I am solo, not a company, it is anoying for me.
Reason for choosing 11Sight
It was something I was looking for - simple video tool everyone can use to call in an easy way, withouth installing anything (as in case of Zoom) or creating accounts (case of Google Meet).
Sam
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
11Sight Best buy
My office staff and our web visitors have the chance to interact with us before the initial meeting
PROSThee ability to create that face to face phone chat directly from our website
CONSWe have not encountered any cons so far
Alex
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Video chat with your customers the easy way
11Sight enables your customers to click on a widget within your website and instantly initiate a video call with you. They can do so without downloading any software or creating some kind of account. This helps remove the friction for them to contact you. Video calls can be a great way to generate more leads and close sales.
CONSThere is some functionality in the web app that doesn't seem to work in my Google Chrome. I tried the Brave browser and everything works spectacularly.
Hoang
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Video conference and Virtual Meeting work well - with 11Sight!
11Sight is simple to use, and effective in how it works. Just a few clicks, and I can set up a video conference or virtual meeting very easily. The quality of the meeting is quite good, smooth and no lagging - a big plus. Recording of the meeting works well! The workflow is convenient and simple.
CONSI expect that there will be more features added for the meetings. For example, virtual background, or transcription of the meeting would be great additions.
Samy-Félix
Verified reviewer
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
So good for a little price!!!
My customers can now video call me by a simple click!!
PROSI was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage. It’s really easy to put on website and working very good. Already made friends of mine taking it too ;)
CONSVery easy to use, very easy to make a call, working from every phone or comp. so good!!
Reason for choosing 11Sight
Not expensive at all and so good to use!!
Sasha-Shae
Verified reviewer
Design, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Robust and Powerful Calling app
Overall, it is a good alternative to the well known chat and call apps, it's robust and it is easy to place on your site
PROSIt's feature rich and provides a great way to make video and audio calls, great for starting the sales cycle and process
CONSAt first it was a little confusing to get setup, however, ElevenSight does have a good amount of tutorials and guides to help clear things up.
Chad
Professional Training & Coaching, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2022
Efficient and visually impressive
Staying in touch with clients regarding ongoing projects; conducting team meetings (planned and informal) to keep projects on track
PROSEase of use, option for company branding (logo etc)
CONSI've had occasions where the mobile app seemed laggy, but those instances have decreased--may have been an early bug that has been since addressed.
Anand
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Best Communication Tool
It make my communication with my students easy and quick.
PROSI like the way easy to create custom chat schedule with different type of communication text, call and video. Easy to embed in our site. Good for short team meetings.
CONSNone. If have some video tutorials on software it will be more help.