All 11Sight Reviews

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Barry

Marketing and Advertising, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2023

Awesome product: A great way to add an extra layer to your customer support

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Margo Morgan Hobbs

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Bye Bye Zoom

I use this product every day - with my assistants and clients - Quick Story ...I was on my way out of town for the weekend I had a meeting and the young lady could not get her google meet to work. I told her to check her message and click on the link, she did a full 45 minutes video presentation while I was in the car. My favorite LTD..

PROS

high-quality video calls and recordings - intuitive platform - super buttons for websites - iOS & Android apps

CONS

I love ElevenSight to date I have not had a problem. The best 20$ bucks I ever spent thank you, [SENSITIVE CONTENT]

Reasons for switching to 11Sight

I tested it out and I loved it.....

Brooks

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

11sight.com is an easy way for browser based web conferencing

great experience with web audio/video calls with clients and co-workers

PROS

short url to share and start a web call/conference

CONS

call recording is all or nothing - currently can't start and stop recording within a call

Reasons for switching to 11Sight

Much easier using a short url for web calls/conferences

Thomas

Accounting, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2022

Ok product

It's been hit or miss for me. Sometimes it's worked, sometimes it doesn't.

PROS

I like the fact that it is a tool that allows me to quickly set up meeting rooms for virtual calls. Not having to download software is also a bonus.

CONS

It didn't always work. There were instances when I had to give up on 11Sight and move on to Google Meet. I reached out to their customer service team, and nobody got back to me.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Excellent Execution for Instant Customer Video engagement and Video chats inside the Enterprise

PROS

Easy integration with HubSpotRobust, secure solution, does not crash or fail, 100% secure (does not go through a big FAANG server)Switchboard functionality (call hold, call merge, private video chat during a larger video meeting, et.al. that Zoom, Google Meet et.al. do not have)

CONS

Strong potential in the large market of real estate case used (leasing and sales), however the industry's established "phone call/appointment" sales processes are outdated. Graphic user interface/button design could be customized to client organization needs.

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Evelyn

Verified reviewer

Management Consulting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

We use 11Sight every day

PROS

When we first tried out 11Sight, we did so slowly. We started with a VERY basic plan. We had several of our clients and team members join our conference calls and after a couple times of flawless execution, we upgraded to a larger plan as well as bought 10 hours of recording for our sessions.

CONS

There were some bugs early on BUT support worked with us to find the issue and fixed it.

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Paul G

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Using 11Sight for communication with our investor network

The most useful feature for Danube Angels is, that a lead clicks a link, and either available consultant immediately talks to them, no matter from where, and in the language required.

PROS

11Sight is easy to implement and very useful in communication with our members and interested persons to join.

CONS

no cons from our side, we are happy with the solution.

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David

Verified reviewer

Internet, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

A Lightweight Solutions For Live Video Website Chat

My overall experience is great. I have had the pleasure of speaking with one of the developers and another team member and the future road map looks great.

PROS

My favorite feature is that the video conservation can be started just with the click of a link. This gives you the power to add that link to a button on your website, to a signature line in your emails, to a social media post, and probably hundreds of other use cases I haven't even considered yet.

CONS

That you can't brand it. I have clients I want to set this up for but unless I can use their branding and colors this option won't work for them. Support has informed me this feature is becoming available August 2021.

Mithat

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great Sales Accelerator

You can quickly start a video call from a web page by simply clicking the video call button.

PROS

Easy to deploy and suitable for all browser or application based business scenarios.

CONS

There is no salesforce or ms dynamics integration.

Reasons for switching to 11Sight

Revenue focus.

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2023

Easy to use, no need to download anything.

PROS

It is really easy to use, no need to download anything.

CONS

It is quite demanding on the signal quality.

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Steve

Verified reviewer

Automotive, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Great tool for sales and support

We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.

PROS

ElevenSight allows for easy communication for sales and support. Audio, chat, video calls, screen sharing and file sharing are some of the tools at hand. You can work pre sales calls, customer support calls or virtual meetings. Can embed into your website.

CONS

There are still improvements in embedding buttons code reported by some users. There is some branding of the calls. Most of that is being addressed by the developers. Support and the developers are working to keep adding features and make improvements.

Reason for choosing 11Sight

I needed an easy way to improve our sales and customer support communication. ElevenSight looked like a good fit. It is pretty easy to use on our end and the customer end.

Philippe

Writing and Editing, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

My e-line solution

I was looking for an easy possibility to discuss directly with my readers or visitors. 11sight offers me a good way to create e-lines Phone. I decide that they must fill a form before reaching me directly on phone. I set business hour. The iOS app works well, and the videos call are fluid. I don't have to give my real phone number. For me this is the future.

PROS

I love the way to integrate 11sight on my websites and in my email signature. I can be reach easily by my visitors and customers.

CONS

The UI/UX is not the easiest to use. You must pass a learning curve before understanding the fully potential of this product.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Get multiple way connections in just with a click

ElevenSight lets me to get connection with my client using many ways on different channels.

PROS

ElevenSight lets me get multiple ways of connections with my clients in just with a click.

CONS

The setting for scheduled meeting with client still have room to do it better.

Julio

Human Resources, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Excellent tool and stable

PROS

Excellent tool, stable, secure and easy to use to keep me connected with clients.

CONS

Although it works well, it could improve its accessibility and its installation on the web.

Reasons for switching to 11Sight

Unstable and swindling us out of the market

Ivan

Professional Training & Coaching, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Amazing Zoom alternative for small businesses

So much easier to have a place where people can contact me and I can get back to them. I manage my business on a part-time basis so this is critical for me

PROS

The ease of use and the ability to receive a phone call from almost anywhere ensures that I do not miss on any potential business opportunities!

CONS

The UX could be better. Sometimes feels hard to find my way around.

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Teslim

Verified reviewer

Marketing and Advertising, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

An awesome tool to instantly connect with prospects

PROS

Elevensight makes it a breeze to connect and communicate with prospects and team members from any browser, without having to install or login to any app.

CONS

The UI needs some improvements. It can be better

Jimmy

Education Management, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Jimmy Jhao

PROS

It is very suitable for customer service. In addition to using functions, it can also be carried out through text services, allowing customer service to solve comparison problems through voice

CONS

In the past, the video recording function of the online conference service was not very stable, and sometimes there were problems when sharing the screen and then video recording. However, I have to upgrade to use this feature. I have not used it for a long time. Maybe there has been improvement.

Atis

Information Technology and Services, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Simple tool for video calls

It is clean, simple and easy to use tool for video calls. Love that everyone can call you just by clicking a link - nothing to install. And I can receive calls on all my devices - phone or laptop - whatever I use at the moment.

PROS

Everyone can call you just by clicking on a link - nothing to install, no need to create an account. Call link remains the same (though this can also be cons - depends).

CONS

You can't swith on/off call recording during the call - it is a checkbox down in settings, so you either record everything or nothing. As recording time is limited that can be problem for some. As you have a same link for call room security might be an issue. You have an organisation's name in link and you can't change it later. As I am solo, not a company, it is anoying for me.

Reason for choosing 11Sight

It was something I was looking for - simple video tool everyone can use to call in an easy way, withouth installing anything (as in case of Zoom) or creating accounts (case of Google Meet).

Sam

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

11Sight Best buy

My office staff and our web visitors have the chance to interact with us before the initial meeting

PROS

Thee ability to create that face to face phone chat directly from our website

CONS

We have not encountered any cons so far

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Alex

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Video chat with your customers the easy way

PROS

11Sight enables your customers to click on a widget within your website and instantly initiate a video call with you. They can do so without downloading any software or creating some kind of account. This helps remove the friction for them to contact you. Video calls can be a great way to generate more leads and close sales.

CONS

There is some functionality in the web app that doesn't seem to work in my Google Chrome. I tried the Brave browser and everything works spectacularly.

User Profile

Hoang

Verified reviewer

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2022

Video conference and Virtual Meeting work well - with 11Sight!

PROS

11Sight is simple to use, and effective in how it works. Just a few clicks, and I can set up a video conference or virtual meeting very easily. The quality of the meeting is quite good, smooth and no lagging - a big plus. Recording of the meeting works well! The workflow is convenient and simple.

CONS

I expect that there will be more features added for the meetings. For example, virtual background, or transcription of the meeting would be great additions.

User Profile

Samy-Félix

Verified reviewer

Real Estate, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

So good for a little price!!!

My customers can now video call me by a simple click!!

PROS

I was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage. It’s really easy to put on website and working very good. Already made friends of mine taking it too ;)

CONS

Very easy to use, very easy to make a call, working from every phone or comp. so good!!

Reason for choosing 11Sight

Not expensive at all and so good to use!!

User Profile

Sasha-Shae

Verified reviewer

Design, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2021

Robust and Powerful Calling app

Overall, it is a good alternative to the well known chat and call apps, it's robust and it is easy to place on your site

PROS

It's feature rich and provides a great way to make video and audio calls, great for starting the sales cycle and process

CONS

At first it was a little confusing to get setup, however, ElevenSight does have a good amount of tutorials and guides to help clear things up.

Chad

Professional Training & Coaching, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2022

Efficient and visually impressive

Staying in touch with clients regarding ongoing projects; conducting team meetings (planned and informal) to keep projects on track

PROS

Ease of use, option for company branding (logo etc)

CONS

I've had occasions where the mobile app seemed laggy, but those instances have decreased--may have been an early bug that has been since addressed.

Anand

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Best Communication Tool

It make my communication with my students easy and quick.

PROS

I like the way easy to create custom chat schedule with different type of communication text, call and video. Easy to embed in our site. Good for short team meetings.

CONS

None. If have some video tutorials on software it will be more help.

Showing 1 - 25 of 82 Reviews