--- title: "3CX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 3CX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 3CX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) / 3CX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) # 3CX User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 468 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 279 reviews (60%) - 4 stars: 131 reviews (28%) - 3 stars: 40 reviews (9%) - 2 stars: 10 reviews (2%) - 1 star: 8 reviews (2%) ### Most mentioned pros - We have 2 locations across USA and Mexico and we were able to connect both sites into one system. - factor authentication for the online platform is important, extra safety is always a good thing. - It helps us reroute calls to the appropriate people and help our customers at ease. ### Most mentioned cons - The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. - The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. - We have had recent issues where it has been difficult to transfer calls and they drop. ## 3CX customer reviews Showing reviews 1-25 of 468 (page 1). ### Great cloud solution for VoIP - but needs to elvove - Overall rating: 4/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. #### Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. --- ### Very good and cost effective - Overall rating: 4/5 - Reviewer: Dennis d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 3CX is very good and you can start out for foree. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. #### Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. #### Reasons for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. #### Vendor response Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) Replied April 2025 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Lyle K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone #### Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. --- ### Tremendous 3cx - Overall rating: 5/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. #### Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. --- ### 3CX the Easy way to do Voice and Unified Communications - Overall rating: 4/5 - Reviewer: Fernando F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, #### Cons 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. #### Reasons for choosing 3CX I chose 3CX because it has more features included in core system and has better pricing. #### Reasons for switching to 3CX We switched because I felt we had found a better solution for our business phone and communications needs in 3CX #### Vendor response Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs. Replied February 2025 --- ### Great VoIP system, but desperately needs a lick of paint! - Overall rating: 3/5 - Reviewer: Abid P. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It's a great telephone system that's easy to set up, easy to manage and does what it says on the tin! #### Cons It desperately needs a lick of paint and modernised for 2025. Of all the VoIP platforms out there, it's probably last in terms of look and feel. The UI feels very outdated and on desktop, very Windows 98! Also don't like how they moved away from the look and feel of the Admin Console pre version 20. The older Admin Console felt a lot more user friendly. #### Reasons for choosing 3CX Cost, ease of use, ease of setup and ongoing management #### Vendor response Hello Abid! Thanks for the positive review. We’re pleased to hear that you find 3CX easy to set up, manage, and that it works well for your needs. It’s great to know that cost and ease of use were deciding factors for you. We appreciate you taking the time to share your experience with us. Replied April 2025 --- ### Great first impressions - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very flexible and easy to configure different options. Range of handsets available is great. #### Cons Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure #### Reasons for switching to 3CX Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch. #### Vendor response Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX! Replied April 2025 --- ### Great Phone System with Texting Option - Overall rating: 5/5 - Reviewer: Emma J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. #### Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. #### Vendor response Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Replied March 2026 --- ### User friendly versatile communication - Overall rating: 4/5 - Reviewer: Rena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. #### Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. --- ### 3CX IS AGREAT - Overall rating: 5/5 - Reviewer: ALFREDO S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also #### Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. #### Vendor response Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) Replied March 2026 --- ### Not the best choice for Security! - Overall rating: 3/5 - Reviewer: Abhijeet J. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Cost is unbeatable and 3CX can be self-hosted #### Cons Lack of professional support and security updates #### Reasons for choosing 3CX Self-hosting options and low cost of getting started #### Vendor response Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system. Replied October 2024 --- ### 3cX for your call center and VoIP needs - Overall rating: 5/5 - Reviewer: Cliff Ian M. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have no complaints on 3CX as we are very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately. #### Cons The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all. #### Reasons for choosing 3CX VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated. #### Reasons for switching to 3CX Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side. #### Vendor response Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered! Replied August 2022 --- ### Call me.......The best phone system - Overall rating: 4/5 - Reviewer: Simone L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet. #### Cons One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included. #### Reasons for choosing 3CX Reviews were good and the system fitted our criteria, plus the price was a factor #### Reasons for switching to 3CX Our previous company increased prices by 25% #### Vendor response Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed. Replied November 2022 --- ### Great system - Overall rating: 5/5 - Reviewer: Clint M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered No problems. Easy to use and incredibly convenient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Connects all phone systems to one convienient phone. Can monitor messages via emailed transcripts from multiple phones. Incredibly easy to use #### Cons Sometimes I don't get an audible call from one of my phones but I do get the messages people leave. It could be a setting to look at however. #### Vendor response Hello Clint, thank you for your feedback. We're glad to hear that you find 3CX easy to use. If you’re experiencing missed audible calls, it may indeed be a setting that needs adjustment. You can check our documentation for troubleshooting steps or consult a local 3CX partner for further hands-on assistance. We appreciate your review and your time in sharing your experience with 3CX. Replied February 2025 --- ### Effective Communication Solution for Growing Businesses - Overall rating: 5/5 - Reviewer: Saqib A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. #### Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. #### Vendor response Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. Replied January 2025 --- ### 3CX is not excellent - Overall rating: 3/5 - Reviewer: Kristan L. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up. #### Cons The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either. #### Vendor response Hi Kristan. Thank you for your feedback. We're glad you find the central call routing useful for your remote setup, but we’re sorry to hear about the issues you’ve experienced. If you're experiencing issues with notifications or usability, we recommend reaching out to your IT admin for assistance. If you're an admin yourself, contacting a local experienced 3CX Partner can provide the support you need to optimize your setup. They’re always happy to help! Replied January 2025 --- ### Quick and Easy Professional PBX - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and easy to set up using a Digital Ocean Droplet. #### Cons Nothing really. There is loads of functionality. #### Vendor response Hello Steve and thank you for your review! We're glad to hear you found the setup process straightforward and that 3CX provides a hassle-free PBX experience across devices. Replied January 2025 --- ### Best system I have used so far - Overall rating: 5/5 - Reviewer: Marcus W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Has always been great to use, especially with internal communications through the messaging sevice. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use and very little connection issues #### Cons No real cons, video function could be a bit better. #### Vendor response Hello Marcus! Thank you for a great review. We're glad to hear that 3CX Phone System is the best system you've used so far! Replied November 2024 --- ### Reliable Call Center Program: 3CX - Overall rating: 5/5 - Reviewer: Ngozi A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting. #### Cons I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls. #### Vendor response Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience! Replied October 2024 --- ### Perfectly solid for basic use - Overall rating: 5/5 - Reviewer: Mateusz D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are some more advanced features that are trickier to configure without additional support #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Good call quality is great, and it's easy simple to use for a basic user. It's also not super costly #### Cons I see no real cons to the software, it just does what it is supposed to #### Vendor response Hi Mateusz! Thank you for your review! We're glad to hear you're satisfied with the call quality, simplicity, and cost-effectiveness of 3CX. If you need assistance with configuring advanced features, our global community of 3CX Partners are always ready to help. You can find a local one here: https://www.3cx.com/ordering/find-reseller/ Replied January 2025 --- ### A Seamless Communication Solution: 3CX Software Review - Overall rating: 4/5 - Reviewer: Thilina D. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency. #### Cons 3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to. #### Vendor response Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team! Replied July 2023 --- ### 3cx for small business - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easiest configuration and setup from IT perspective #### Cons integration to other tools like an ERP or chat/IA tools #### Vendor response Hey David, thank you for your review! We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback! Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch! Replied October 2024 --- ### 3CX Review - Overall rating: 4/5 - Reviewer: Gideon A. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location. #### Cons Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen. #### Vendor response Hello Gideon and thank you so much for your thorough and positive feedback! Indeed, 3CX is fully scalable as a business grows and is the perfect solution for connecting teams and customers and remote workers. In terms of support, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Our friendly customer service team will be happy to assist! Alternatively, if you set up 3CX via a Partner, they will be able to support you. Replied June 2023 --- ### 3CX is an all-around telephony service for any organisation - Overall rating: 5/5 - Reviewer: Rongen R. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it's good. It works 24/7 without failure. Love the support we're getting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available. #### Cons There's no Caller ID feature, and no native SMS function. #### Reasons for choosing 3CX It was preferred by most members in the team due to familiarity and brand. #### Vendor response Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales. Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/ For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Replied September 2023 --- ### The industry leader, and it shows - Overall rating: 4/5 - Reviewer: Jean Philippe B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations. #### Cons I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement! #### Vendor response Hi Jean! Thank you very much for your positive feedback on 3CX! We are glad to hear that 3CX meets your needs and requirements. We are continually working to make improvements so that our customers are satisfied. For the issues you are having with voicemail management, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/?page=2) --- 3CX Reviews, Pros and Cons - 2026 Software Advice