--- title: "3CX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 3CX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 3CX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) / 3CX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) # 3CX User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 468 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 279 reviews (60%) - 4 stars: 131 reviews (28%) - 3 stars: 40 reviews (9%) - 2 stars: 10 reviews (2%) - 1 star: 8 reviews (2%) ### Most mentioned pros - We have 2 locations across USA and Mexico and we were able to connect both sites into one system. - factor authentication for the online platform is important, extra safety is always a good thing. - It helps us reroute calls to the appropriate people and help our customers at ease. ### Most mentioned cons - The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. - The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. - We have had recent issues where it has been difficult to transfer calls and they drop. ## 3CX customer reviews Showing reviews 1-25 of 468 (page 1). ### Great cloud solution for VoIP - but needs to elvove - Overall rating: 4/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. #### Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. --- ### Very good and cost effective - Overall rating: 4/5 - Reviewer: Dennis d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 3CX is very good and you can start out for foree. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. #### Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. #### Reasons for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. #### Vendor response Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) Replied April 2025 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Lyle K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone #### Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. --- ### Tremendous 3cx - Overall rating: 5/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. #### Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. --- ### Great first impressions - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very flexible and easy to configure different options. Range of handsets available is great. #### Cons Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure #### Reasons for switching to 3CX Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch. #### Vendor response Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX! Replied April 2025 --- ### Great VoIP system, but desperately needs a lick of paint! - Overall rating: 3/5 - Reviewer: Abid P. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It's a great telephone system that's easy to set up, easy to manage and does what it says on the tin! #### Cons It desperately needs a lick of paint and modernised for 2025. Of all the VoIP platforms out there, it's probably last in terms of look and feel. The UI feels very outdated and on desktop, very Windows 98! Also don't like how they moved away from the look and feel of the Admin Console pre version 20. The older Admin Console felt a lot more user friendly. #### Reasons for choosing 3CX Cost, ease of use, ease of setup and ongoing management #### Vendor response Hello Abid! Thanks for the positive review. We’re pleased to hear that you find 3CX easy to set up, manage, and that it works well for your needs. It’s great to know that cost and ease of use were deciding factors for you. We appreciate you taking the time to share your experience with us. Replied April 2025 --- ### Great Phone System with Texting Option - Overall rating: 5/5 - Reviewer: Emma J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. #### Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. #### Vendor response Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Replied March 2026 --- ### Superb feature rich phone system - Overall rating: 5/5 - Reviewer: Wasek T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console. #### Cons The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version. #### Vendor response Hey Wasek! Thanks for your review. We're glad to hear you've had a great experience with 3CX and found the system flexible and reliable across devices. With Version 20 Update 6 Final, reporting features have been improved we recommend checking it out! We appreciate your feedback on the interface changes - it's noted. Replied July 2025 --- ### User friendly versatile communication - Overall rating: 4/5 - Reviewer: Rena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. #### Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. --- ### 3CX IS AGREAT - Overall rating: 5/5 - Reviewer: ALFREDO S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also #### Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. #### Vendor response Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) Replied March 2026 --- ### 3CX the Easy way to do Voice and Unified Communications - Overall rating: 4/5 - Reviewer: Fernando F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, #### Cons 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. #### Reasons for choosing 3CX I chose 3CX because it has more features included in core system and has better pricing. #### Reasons for switching to 3CX We switched because I felt we had found a better solution for our business phone and communications needs in 3CX #### Vendor response Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs. Replied February 2025 --- ### optimal voip suite - Overall rating: 5/5 - Reviewer: diego p. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. #### Cons The mobile app is not very good, old gui, but the functionality is very good, we like it #### Reasons for switching to 3CX my service provider sponsorized it, we like it #### Vendor response Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) Replied March 2025 --- ### A fantastic system - Overall rating: 5/5 - Reviewer: Craig F. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment. #### Cons 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted. #### Reasons for switching to 3CX It's £10 per line with 8x8 and now I pay less than £5 a month for all my lines. #### Vendor response Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system! Replied October 2024 --- ### 3CX is fine, but it is all about who handles the hosting - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. #### Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. #### Reasons for switching to 3CX OnSIP did not work at all for our office in China. Phone.com was too expensive and the quality at the time of using it was not great. #### Vendor response Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages. Replied June 2022 --- ### Full featured Hosted SIP VOIP solution - Overall rating: 5/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. #### Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. #### Reasons for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. #### Reasons for switching to 3CX Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. #### Vendor response Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. Replied October 2022 --- ### 3CX Review - Overall rating: 4/5 - Reviewer: Natale M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have it currently set up for several different clients, works very well for the most part despite a few ease of use drawbacks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The admin side is relatively straightforward, remote administration through a cloud server is very convenient. #### Cons Some features are very convoluted and not user friendly. Parking a call is needlessly complicated. #### Vendor response Hello Natale! Thanks for your review. We're glad to hear that remote administration and overall system setup have been working well for your clients. :) We appreciate the feedback on call parking and usability - it's noted. Replied May 2025 --- ### try it with a free version and adopt it - Overall rating: 4/5 - Reviewer: Nicolas P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. used in a small company for testing voip #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros free for small company, integrate lots of stuff #### Cons maybe a little difficult to setup, price is only on annual plan (but free version exist) #### Vendor response Hey Nicolas, thank you for sharing your experience. It’s great to hear that 3CX has been useful for testing VoIP in your small company. While setup can have a learning curve, our documentation provides step-by-step guidance to help with deployment. An alternative way would be to reach out to a local 3CX Partner who'd be happy to provide you with hands-on assistance in getting 3CX set up. We appreciate your feedback and hope 3CX continues to meet your business needs. Replied February 2025 --- ### 3CX for VOIP - Overall rating: 4/5 - Reviewer: Laura D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. #### Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. #### Vendor response Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. Replied January 2025 --- ### A nice tool, not for startups though - Overall rating: 2/5 - Reviewer: Aldo C. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It did what it was supposed to, so can't complain about it. #### Cons It's a tool mostly for corporations, a bit outdated nowadays. #### Vendor response Hello Aldo! Thank you for sharing your feedback! We're glad to hear the tool met your expectations. However, we’d like to clarify that 3CX is indeed very startup-friendly, especially with our 3CX SMB FREE edition designed specifically for smaller businesses and teams without extensive IT resources. 3CX is also constantly evolving with regular updates to ensure it remains modern and aligned with industry needs. We appreciate your input and hope you’ll continue to explore how 3CX is able to provide communications to businesses of all sizes! Replied December 2024 --- ### 3CX is a Great Investment - Overall rating: 5/5 - Reviewer: angie m. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay. #### Cons The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently. #### Vendor response Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback! Replied October 2024 --- ### 3CX in Medical Office - Overall rating: 3/5 - Reviewer: Crystal M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It allowed for multiple lines, and transfers. #### Cons A lot of times we would lose connections while someone was on hold or trying to transfer. #### Vendor response Hi Crystal. Thank you for your feedback! Connection issues are not necessarily related to 3CX itself and may be due to network or configuration factors. We recommend consulting your internal IT team or a local 3CX Partner with experience in troubleshooting connection issues to ensure optimal performance. Replied November 2024 --- ### 3CX - The only way to manage voice calls - Overall rating: 4/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end. #### Cons Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it. #### Vendor response Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple! Replied December 2023 --- ### One-stop Solution for BIM and Team Collaboration - Overall rating: 5/5 - Reviewer: Fridah D. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. #### Cons I do not face any drawback when using this program and I use it on a daily basis. #### Vendor response Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! Replied July 2023 --- ### Works decent but needs to work out a few things - Overall rating: 3/5 - Reviewer: Jaqlyn M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. #### Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. #### Vendor response Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. Replied May 2024 --- ### We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX - Overall rating: 5/5 - Reviewer: shlomo f. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces. #### Cons The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available. #### Reasons for choosing 3CX We did not like the monthly fees based on usage, users the cloud based systems offered. We were looking to install locally in our server room and own the PBX system. 3CX allows this ownership structure #### Reasons for switching to 3CX Cost savings are tremendous. Monthly bills are now $30-$50 instead of $300 - and the number of advanced features are too many to mention. #### Vendor response Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing partners@3cx.com. If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/?page=2) --- 3CX Reviews, Pros and Cons - 2026 Software Advice