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> Reviews of 3CX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 3CX is a good fit for you!

Source: https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews

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3CX Reviews

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[Overview](https://www.softwareadvice.com/voip/3cx-phone-system-profile/)

Reviews

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# 3CX Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(279)

4

(131)

3

(39)

2

(10)

1

(8)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.1

Value for money

4.3

Functionality

4.4

* * *

### Pros

"We have 2 locations across USA and Mexico and we were able to connect both sites into one system."

"factor authentication for the online platform is important, extra safety is always a good thing."

"It helps us reroute calls to the appropriate people and help our customers at ease."

### Cons

"The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access."

"The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times."

"I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup."

* * *

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3CX Reviews, Pros and Cons - 2026 Software Advice