# 3CX vs Freshcaller - 2026 Comparison - Software Advice > 3CX vs Freshcaller - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/freshcaller --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / 3CX vs Freshcaller Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 16, 2026 # 3CX vs. Freshcaller: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 16, 2026 # 3CX vs. Freshcaller: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Starting Price $350.00per year Free trial Free version Pros: - Pricing - Ease of Use Cons: - Call Connection - Customer Support Who uses 3CX Based on 466 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (26%), Professional Services (15%) and Retail, Consumer Goods & Services (9%) - Top use cases: Telephony (23%), Business Phone Systems (18%) and VoIP (17%) 74% of users recommend this product [](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/) [Freshcaller](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/) 4.0 [(35)](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Freshcaller Based on 35 reviews - Top use cases: Customer Support (26%), Call Center (14%) and Contact Center (11%) [](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 3CX 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) [](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/) Freshcaller 4.0 [(35)](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 466 reviews Ease of use 4.4 Value for money 4.3 Customer support 4.1 Functionality 4.4 4.0 Based on 35 reviews Ease of use 3.9 Value for money 3.8 Customer support 3.8 Functionality 3.8 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 501 reviews from Call Recording * * * Automatic Call Distribution 4.4 Call Monitoring 4.0 Call Recording 4.3 Call Transfer 4.5 Caller ID 4.3 Computer Telephony Integration 4.5 Automatic Call Distribution N/A Call Monitoring N/A Call Recording N/A Call Transfer N/A Caller ID N/A Computer Telephony Integration N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[ MongoDBNot enough reviews ](https://www.softwareadvice.com/bi/mongodb-profile/)[ Vtiger CRMNot enough reviews ](https://www.softwareadvice.com/crm/vtiger-profile/) [ FreshsalesNot enough reviews ](https://www.softwareadvice.com/product/113796-Freshsales/)[ FreshserviceNot enough reviews ](https://www.softwareadvice.com/help-desk/freshservice-profile/)[ FreshdeskNot enough reviews ](https://www.softwareadvice.com/crm/freshdesk-profile/) ## Reviews * * * Rena D.Payroll Manager Tax PreparerAccounting, 2-10 employees "factor authentication for the online platform is important, extra safety is always a good thing." Mar 28, 2026 EJ Emma J.Administrative SpecialistAccounting, 11-50 employees "The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times." Jan 24, 2026 MM Mark john Paul M.SupervisorInformation Technology and Services, 1001-5000 employees "This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible." Jan 2, 2023 OV Ondřej V.Customer service managerHospitality, 2-10 employees "We also appreciate API connection possibility and with Integromat/Make it does everything we need." Jun 15, 2022 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ringover/)[800.com vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/800-com/)[Nextiva vs 3CX](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[CloudTalk vs Freshcaller](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/freshcaller/)