---
title: "3CX vs Intermedia Unite - 2026 Comparison - Software Advice"
description: "3CX vs Intermedia Unite - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/intermedia-unite/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-09"
---
[Home](https://www.softwareadvice.com/)
/
[VoIP Software](https://www.softwareadvice.com/voip/)
/
3CX vs Intermedia Unite
Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated November 9, 2026
# 3CX vs. Intermedia Unite: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Updated November 9, 2026
# 3CX vs. Intermedia Unite: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/voip/3cx-phone-system-profile/)
[3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/)
4.4
[(470)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)
Starting Price
$350.00per year
Free trial: Available
Free version: Available
Pros:
- Pricing
- Ease of Use
Cons:
- Call Connection
- Customer Support
Who uses 3CX
Based on 470 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (26%), Professional Services (16%) and Retail, Consumer Goods & Services (9%)
- Top use cases: Telephony (23%), Business Phone Systems (19%) and VoIP (17%)
74% of users recommend this product
[](https://www.softwareadvice.com/voip/intermedia-unite-profile/)
[Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/)
4.7
[(189)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)
Starting Price
$27.99
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Intermedia Unite
Based on 189 reviews
- Popular among: Small businesses
- Most common industries: Health & Medicine (22%), Finance & Accounting (17%) and IT & Software Development (13%)
- Top use cases: VoIP (16%), Telephony (14%) and Unified Communications (12%)
88% of users recommend this product
[](https://www.softwareadvice.com/voip/3cx-phone-system-profile/)
3CX
4.4
[(470)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)
[](https://www.softwareadvice.com/voip/intermedia-unite-profile/)
Intermedia Unite
4.7
[(189)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)
+
Add product
Add product
## 3CX vs Intermedia Unite: At a glance
* * *
Product ratings at a glance
| | 3CX | Intermedia Unite |
| --- | --- | --- |
| Overall rating | 4.4
470 reviews | 4.7
189 reviews |
| Ease of use | 4.4 | 4.6 |
| Value for money | 4.3 | 4.7 |
| Functionality | 4.4 | 4.7 |
| Customer support | 4.1 | 4.8 |
| Ease of deployment | 4.4 | 4.8 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 659 reviews from VoIP
* * *
Automatic Call Distribution
4.4
Call Monitoring
4.0
Call Recording
4.3
Call Routing
N/A
Call Transfer
4.5
Caller ID
4.3
- Real-Time Notifications: 4.9
- Recording: 4.7
- Transcripts/Chat History: 4.7
- Audio Calls: 4.7
- Call Logging: 4.6
- VoIP Connection: 4.6
- Mobile Access: 4.5
- Communication Management: 4.5
- IVR: 4.5
- Call Transfer: 4.5
- Computer Telephony Integration: 4.5
- Contact Management: 4.5
- File Sharing: 4.4
- Collaboration Tools: 4.4
- Automatic Call Distribution: 4.4
- Chat/Messaging: 4.4
- Real-time Consumer-facing Chat: 4.4
- Call Routing: 4.4
- Call Center Management: 4.4
- Voice Mail: 4.4
- Video Conferencing: 4.4
- Real-Time Chat: 4.3
- Call Tracking: 4.3
- Online Voice Transmission: 4.3
- Caller ID: 4.3
- Call Recording: 4.3
- Alerts/Notifications: 4.2
- Reporting/Analytics: 4.1
- Call Monitoring: 4.0
- Customizable Caller ID: 4.0
- Interaction Tracking: 3.5
- Live Chat: 3.3
Automatic Call Distribution
N/A
Call Monitoring
N/A
Call Recording
4.8
Call Routing
4.6
Call Transfer
N/A
Caller ID
N/A
- Two-Way Audio & Video: 4.9
- IVR: 4.9
- Unified Communications: 4.9
- Contact Management: 4.9
- Multi-User Collaboration: 4.8
- Call Recording: 4.8
- Reporting/Analytics: 4.8
- VoIP Connection: 4.7
- Call Routing: 4.6
- Mobile Access: 4.6
- Access Controls/Permissions: 4.6
- Video Conferencing: 4.6
- Chat/Messaging: 4.5
- Call Monitoring: 4.5
- Voice Mail: 4.4
- Automatic Call Distribution: 4.4
- Call Center Management: 4.3
- Caller ID: 4.2
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
Microsoft TeamsNot enough reviews
](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[
MongoDBNot enough reviews
](https://www.softwareadvice.com/bi/mongodb-profile/)[
Vtiger CRMNot enough reviews
](https://www.softwareadvice.com/crm/vtiger-profile/)
- Kommo
- Bitrix24
- ConnectWise CPQ
- Act!
- Salesforce Sales Cloud
- Zoho CRM
- Microsoft 365
- HubSpot CRM
- Freshsales
- Microsoft Outlook
- Zendesk Suite
- Freshdesk
- Google Contacts
- Pipedrive
- Dynamics 365
- Jetpack
- Gestionale sul Web
[
Microsoft TeamsNot enough reviews
](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[
Microsoft OutlookNot enough reviews
](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[
Salesforce PlatformNot enough reviews
](https://www.softwareadvice.com/app-development/salesforce-platform-profile/)
- Slack
- Zoho Desk
- Zendesk Suite
- Zoho Projects
- Zoho SalesInbox
- Google Calendar
- Google Contacts
- HubSpot CRM
- Pipedrive
- CDK Global
- NetSuite
- Algo
- Dynamics 365
## Reviews
* * *
Positive review:
MM
Mohammed M.
Project manager
Construction, 11-50 employees
"I love 3CX for not missing any work calls when I’m away from my office."
Jun 30, 2026
Negative review:
RT
Rachel T.
Accounts Administrator
Construction, 2-10 employees
"We have had recent issues where it has been difficult to transfer calls and they drop."
Jun 15, 2026
Positive review:
DS
David S.
VP of Technology
Electrical/Electronic Manufacturing, 201-500 employees
"We have 2 locations across USA and Mexico and we were able to connect both sites into one system."
Nov 25, 2025
Negative review:
EJ
Emma J.
Administrative Specialist
Accounting, 11-50 employees
"The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times."
Jan 24, 2026
Positive review:
DP
diego p.
ict manager
Food & Beverages, 51-200 employees
"the product is valid, we use it for a test voip "centralino", has very usefull tools and function."
Mar 13, 2025
Negative review:
VR
Verified Reviewer
Junior ICT Officer
Hospital & Health Care, 501-1000 employees
"The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access."
Sep 25, 2025
[Read all reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)
Positive review:
RW
Rob W.
Principal
Financial Services, 2-10 employees
"I like the Unite app provided that allows my cell phone to double as my business line, while providing the appearance of it still being my business phone number. "
Sep 11, 2026
Negative review:
VR
Verified Reviewer
Operations
Facilities Services, 2-10 employees
"The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management."
Jan 9, 2026
Positive review:
VR
Verified Reviewer
Operations
Facilities Services, 2-10 employees
"Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners."
Jan 9, 2026
Negative review:
VR
Verified Reviewer
Operations
Facilities Services, 2-10 employees
"For the price, Unite feels outdated and less flexible than many alternatives on the market."
Jan 9, 2026
Positive review:
MR
Marie R.
Office Coordinator
Non-Profit Organization Management, 2-10 employees
"DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. "
Jan 30, 2023
Negative review:
MB
mark b.
Managing Partner
Real Estate, 11-50 employees
"Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing."
Mar 19, 2024
[Read all reviews](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)
## Customer support
* * *
3CX
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
Intermedia Unite
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
3CX
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Intermedia Unite
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Ringover vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ringover/)[RingEX vs Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/office/)