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3CX vs RingEX
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.2 / 5
Value for Money
4.3 / 5
4.1 / 5
Customer Support
4.1 / 5
4 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
March 13, 2025
March 5, 2025
Pros/Cons
Pros
- It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use.
- We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility.
- Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.
Cons
- There does not seem to be an SMS feature or at least it is not working for us. Depending on your internet situation and computer specs, the call can be blurry.
- We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone.
- It signs me out a lot and I have to get an admin to log me back in. That is very frustrating as it takes up both my time and my co-workers.
Pros
- Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.
- I really enjoy the clean lay out of the program, it just looks visually appealing while using. Especially the screen that pops up with nice large blue buttons.
- We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.
Cons
- I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.
- These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.
- There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
20 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
