3CX vs Twilio

RATING:

4.4

(406)

3CX has 406 reviews and a rating of 4.44 / 5 stars vs Twilio which has 430 reviews and a rating of 4.46 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (406)
4.5 (430)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 26, 2024
February 14, 2024
Pros/Cons
  • Pros

  • I use 3CX primarily to check the quality of calls going out within the business, the feature that allows all calls to be recorded and played back on any computer with ease is therefore very useful.
  • Price, Ease of set up and feature rich capabilities.
  • Cons

  • It signs me out a lot and I have to get an admin to log me back in. That is very frustrating as it takes up both my time and my co-workers.
  • I could barely hear what the other line is saying and there are times that I the calls got disconnected which is really annoying especially whenever we are talking to clients.
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  • Pros

  • Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.
  • Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.
  • Cons

  • It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
  • The most difficult piece to set up was routing of multiple channels to the same agents.
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Pricing Range
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$
$
$
$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos