About 800.com

800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.

800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio r...


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Supported Operating System(s):

Web browser (OS agnostic)

51 Reviews of 800.com

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(8)

8

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

September 2020

Kirk from Compassionate Financial, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

800.com Awesome

My experience was, and still is, very good and I am glad I made the decision to use 800.com

Pros

There is a good variety of functions available for very reasonable pricing.

Cons

A couple of things like forwarding gave me a little trouble. It was actually operator error though! A quick call to tech support/ customer service resolved the issues. The customer service is very impressive for this day and age!

January 2021

ANTONIOUS from Advance Foot Care, LLC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent Service

Great experience using 800.com

Pros

Easy to use. Great company. You can review voicemails on your email.

Cons

No complains No complains so far using the company.

November 2020

Robert from Compass - The Cromers

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

November 2020

I don't know anything that you offer, excepts that it rolls calls over to my cell phone.

see above

Pros

I don't know anything that you offer, excepts that it rolls calls over to my cell phone, which does not happen.

Cons

I have to go into it. A monthly report emailed to me would be better. Instead of me remembering to go into it and check things out. I have no idea of whether you are effective. I need to consider phasing out and getting the 1-800 off some of my print material, that I really am not using anyway during the pandemic.

Reasons for Choosing 800.com

I stumbled across it and I am an extremely busy person so I did not look into alternatives.

November 2020

S.A from Energy Consultant Associates

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Simple

Comfortable

Pros

Received 2 toll free numbers including fax operational in 5 min.

Cons

No Phone App for the cell phone. Would love to have a phone app to receive fax and incoming phone calls

Reasons for Choosing 800.com

Simple and fast.

Reasons for Switching to 800.com

Complicated & expensive

February 2021

Nathalya from EPACENTER

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great product, awesome customer service

Pros

It is easy to use, practical, and straightforward.

Cons

I have had some problems with the software (2-3 times) that the page on load and calls won't be forwarded, and I need to keep refreshing the page multiple times. Customer Service helped me all of these times!