800.com call recording settings
Supported Operating System(s):
Web browser (OS agnostic)About 800.com
800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.
800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio r...
51 Reviews of 800.com
Average User Ratings
Overall
4.63 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2020
Kirk from Compassionate Financial, LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
800.com Awesome
My experience was, and still is, very good and I am glad I made the decision to use 800.com
Pros
There is a good variety of functions available for very reasonable pricing.
Cons
A couple of things like forwarding gave me a little trouble. It was actually operator error though! A quick call to tech support/ customer service resolved the issues. The customer service is very impressive for this day and age!
January 2021
ANTONIOUS from Advance Foot Care, LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Excellent Service
Great experience using 800.com
Pros
Easy to use. Great company. You can review voicemails on your email.
Cons
No complains No complains so far using the company.
November 2020
Robert from Compass - The Cromers
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
3.0
Functionality
3.0
November 2020
I don't know anything that you offer, excepts that it rolls calls over to my cell phone.
see above
Pros
I don't know anything that you offer, excepts that it rolls calls over to my cell phone, which does not happen.
Cons
I have to go into it. A monthly report emailed to me would be better. Instead of me remembering to go into it and check things out. I have no idea of whether you are effective. I need to consider phasing out and getting the 1-800 off some of my print material, that I really am not using anyway during the pandemic.
Reasons for Choosing 800.com
I stumbled across it and I am an extremely busy person so I did not look into alternatives.
November 2020
S.A from Energy Consultant Associates
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Simple
Comfortable
Pros
Received 2 toll free numbers including fax operational in 5 min.
Cons
No Phone App for the cell phone. Would love to have a phone app to receive fax and incoming phone calls
Reasons for Choosing 800.com
Simple and fast.
Reasons for Switching to 800.com
Complicated & expensive
February 2021
Nathalya from EPACENTER
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great product, awesome customer service
Pros
It is easy to use, practical, and straightforward.
Cons
I have had some problems with the software (2-3 times) that the page on load and calls won't be forwarded, and I need to keep refreshing the page multiple times. Customer Service helped me all of these times!
