800.com Software
FrontRunners
About 800.com
800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.
800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio recordi...
800.com Pricing
800.com is available across 3 pricing tiers, details of which are outlined below – Pro – Includes 5 toll-free numbers • Monthly - $239/month • Yearly - $199/month (billed annually) Unlimited – Includes 1 toll-free number • Monthly - $59/month • Yearly - $49/month (billed annually) Personal – Includes 1 toll-free number • Monthly - $23/month • Yearly - $19/month (billed annually)
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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800.com call recording settings
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800.com User Reviews
OVERALL RATING
Showing 1 - 5 of 66 reviews
Ashley M.
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Love my number and working with them!
Katherine
Company size: 2-10 employees
Industry: Consumer Electronics
Time used: Less than 6 months
Review Source: Capterra
September 2021
Affordable, Simple, & Responsive Customer Serivce
It's been great thus far. Very affordable, responsive customer service, easy to use. Love the mobile app too!
Pros
The Mobile App, Ease of Connectivity, & Simple To Use Dashboard
Cons
Integration was challenging but I realize porting an existing number is timely manner. 800.com custom service staff was extremely helpful.
Reasons for switching to 800.com
Avoxi was complicated to use, expensive, and no mobile app.
Maureen
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
Awesome 800 Phone & Fax Service / Software
800.com has always been extremely responsive to any question I have ever had and when it is our fault such as an expired credit card on file and my payment is declined, they do not shut off my business 800 number and fax. They contact me and we fix the issue together. I really appreciate that!
Pros
The software is easy to set up and implement. Once I set it up I haven't had to mess around with it again in years. My team just uses it and it works well.
Cons
Occasionally they upgrade the software and it looks different and we have to get use to a new look and feel.
Reasons for choosing 800.com
I chose 800.com because of their responsiveness and their low price.... when we were a start up, cost was a concern. Now that we are established, the fact that we never have an issue with our service is the reason why I stay with 800.com
Robert
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
I don't know anything that you offer, excepts that it rolls calls over to my cell phone.
see above
Pros
I don't know anything that you offer, excepts that it rolls calls over to my cell phone, which does not happen.
Cons
I have to go into it. A monthly report emailed to me would be better. Instead of me remembering to go into it and check things out. I have no idea of whether you are effective. I need to consider phasing out and getting the 1-800 off some of my print material, that I really am not using anyway during the pandemic.
Reasons for choosing 800.com
I stumbled across it and I am an extremely busy person so I did not look into alternatives.
S.A
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Simple
Comfortable
Pros
Received 2 toll free numbers including fax operational in 5 min.
Cons
No Phone App for the cell phone. Would love to have a phone app to receive fax and incoming phone calls
Reasons for choosing 800.com
Simple and fast.
Reasons for switching to 800.com
Complicated & expensive
