They have excellent customer service. Any time we've had an issue due to our internal phone system routing that they've been able to get in and fix the issue quickly. Not only do they fix it but they also test the fix to ensure it's working properly.

In our search for an 800 number that we could have at the ready it turns out 800.com was a clear choice. It was extremely easy to search a number, set up and then implement for our office.

We haven't found any pitfalls with this system at all for what we utilize it for.

Easy set up and use. Have not had any need to interact with the 800.com team.

Overall okay and affordable but can use some improvements.

As a small business owner on the go the App is critical. Unfortunately the functionality is limited and the app is very glitch.Works great on desktop but lacks the ability to answer calls on desktop. It would be great to see a call coming in and being able to answer.

Works but could be better

Overall the features are great and priced very affordable -

Overall the features are great and priced very affordable - the inbox should be split by numbers or users. We shouldnt have just one inbox for all users. Extensions would be greatNot receiving calls only notifications and thats with desk app and phone app open and active

Forwards to my business number, because customers prefer a “toll free” number for credibility

Provides a professional appearance to customers

Originally didn’t have an app which I couldn’t dial out on, but now that there’s an app available, that problem was solved.

We have made connectivity to people that work out of their homes much more seamless. It also allows us to keep the same reporting contact number regardless if we've changed a vendor. Plus the ability to route calls depending upon need is a big benefit too.

I love the 800.com's ease and funtionality. I have saved our company hundreds of dollars over traditional 800 numbers.

I find the login screen a bit clunky, especially when trying to access my monthly invoice which goes on my expense account

It’s been a positive spirit dance overall I just hope that in the future it doesn’t get too expensive with the renewal

This is a great system, and easily works amongst our home office. All of our lines are transferred to this number. It’s easy to communicate with an answer is very professionally.

The renewal price each year goes up tremendously. I feel we should have more options on pricing and longer-term commitments.

800.com is a competitive solution for small businesses who wish to launch with text-customizable prerecorded greetings and simple call/extension routing.

Vanity numbers, startup cost, helpful and friendly support when needed

Limitations in deploying phones (predominantly or soft dialer a forwarding solution depending on the plan)

They’ve been great to me. Very transparent on pro wing and services. You don’t have to jump through hoops or pay high prices for an amazing service.

I like the ease to set up an 1800 number is.

Nothing I like everything about the company

The ease of use of the software is the best thing I like about the service.

The cons is the app. sometimes the app does not function as should.

Fabulous

Having multiple offices, we needed a phone system to support all of them. 800.com is the perfect solution for us.

Not applicable as we like all features..

Meets our needs, convenient, and the pricing is great.

I love that we can set up the service to transfer calls directly to our drivers, without giving out the drivers actual phone numbers. We can also set up specific times for the drivers to receive calls.

I wish voicemails went to the extension, not all to me. It's very overwhelming.

Excellent

The number is very important but I also got a free fax number which I use maybe even more

I wish they would send 2 reminder emails when billing due

I have barely needed any support in my years with them. When I did they were very helpful

800.com allows me an 800# that's portable, routable and one less thing to worry about

My needs are simple. Have not found any cons yet, but I will look more

It was easy to set up for phone calls. I only had to use customer service to cancel and that worked fine. I cancelled because my customers prefer texting and emailing to calling so I paid a lot more than what I got back from it.

It wasn't easy to access for voicemail. SMS messages needed to be done separately and didn't find this out until later. Worked OK when done.

Happy with 800.com, Works and fit pretty well for our needs.

Provides the analytics that we need., Allows us to leverage a customer support hotline.

Nothing that i am aware off. It is able to fit our requirements.

Easy to use anywhere anytime. The dashboard is friendly. Reliability

Wish it had more functionality with IVR. Pretty expensive. Just haven’t had a chance to really price it out. I don’t use it often so the plan is steep for me as a users

I use 800.com to route business calls to my cell phone. That way, I don’t have to publish my cell number.

I have used 800.com for several years. It is a great product.

The implementation process is streamlined so if you are looking for telephony software that requires a quick turn around to be in operation, this is your product. For the most part it is easy to use and the dashboard analytics are a great add in to help measure new leads.

The biggest issue for me is that the numbers are recycled and so if I call out from my assigned line my number shows as a random set of numbers and letters as the caller ID. So it looks like spam if I call out out. I was told by the 800 rep that the only way to correct that is to call all the service providers here in Canada and have our number ID updated.

I've been using 800.com for a couple years now for routing calls to different brands and businesses/startups that I've either founded or am helping fund/get off the ground. etc I also find this app useful to setup numbers for things like domain name registrant info and the texting feature is something i recently implemented that is great to work with

i can't think of anything unless i were to get really picky LOL you all are doing a great job

As a consulting firm, people move around the country. Not having to publish local numbers is great. I would recommend it to any company big or small.

Ease of use. No direct attention is needed.

There appears to be no option to turn off receiving voice mail recordings.

800.com service will be a good fit for my small business, because it will allow us not to miss any potential business to come and accommodate all of our existing clients we currently doing business with and that is being available for any questions or concerns they may have regarding our services. [SENSITIVE CONTENT HIDDEN] of 800.com was able to help me understand how facilitating a 800 toll free number can help my small business.

I was please with the 3 options for the way our clients and potential leads can leave their voicemail details.

Just started using the software and will not be able to leave any negative feedback.

Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price.

I wish there was a little more customization with relation to voicemail and having the extensions enabled.

The ability to service people via telephone calls.

Great product, ease of use and good support.

Lack of communication when new features are added.

My customers relate my number to the type of business that I own and operate, which in turn creates retention for future calls.

800.com provides an excellent opportunity to customize your phone number to enable customers to recognize and remember your business.

The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com