All 800.com Reviews
1-25 of 126 Reviews
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Ashley M.
Computer Software, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2021
Love my number and working with them!
George
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easy and Great service to use
They have excellent customer service. Any time we've had an issue due to our internal phone system routing that they've been able to get in and fix the issue quickly. Not only do they fix it but they also test the fix to ensure it's working properly.
PROSIn our search for an 800 number that we could have at the ready it turns out 800.com was a clear choice. It was extremely easy to search a number, set up and then implement for our office.
CONSWe haven't found any pitfalls with this system at all for what we utilize it for.
Vendor Response
Thank you for your review!
Replied June 2022
Dan
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Great but App Improvements Desparately Needed
Easy set up and use. Have not had any need to interact with the 800.com team.
PROSOverall okay and affordable but can use some improvements.
CONSAs a small business owner on the go the App is critical. Unfortunately the functionality is limited and the app is very glitch.Works great on desktop but lacks the ability to answer calls on desktop. It would be great to see a call coming in and being able to answer.
Vendor Response
Thank you for taking the time to leave us a review!
Replied June 2023
Adriana
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
Review
Works but could be better
PROSOverall the features are great and priced very affordable -
CONSOverall the features are great and priced very affordable - the inbox should be split by numbers or users. We shouldnt have just one inbox for all users. Extensions would be greatNot receiving calls only notifications and thats with desk app and phone app open and active
Reason for choosing 800.com
We will slowly transition from 800.com to Google voice
Vendor Response
As we continue to improve, your feedback is very important to us! Thank you for taking the time to leave us a review.
Replied October 2023
Richard
Financial Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2023
Does what I need
Forwards to my business number, because customers prefer a “toll free” number for credibility
PROSProvides a professional appearance to customers
CONSOriginally didn’t have an app which I couldn’t dial out on, but now that there’s an app available, that problem was solved.
Reason for choosing 800.com
Needed an “800” number
Vendor Response
Thank you for taking the time to leave ys a review!
Replied October 2023
Patrick
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Ease and Functionality
We have made connectivity to people that work out of their homes much more seamless. It also allows us to keep the same reporting contact number regardless if we've changed a vendor. Plus the ability to route calls depending upon need is a big benefit too.
PROSI love the 800.com's ease and funtionality. I have saved our company hundreds of dollars over traditional 800 numbers.
CONSI find the login screen a bit clunky, especially when trying to access my monthly invoice which goes on my expense account
Vendor Response
Thank you for your review!
Replied June 2022
Jason
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Perfect 800 number
It’s been a positive spirit dance overall I just hope that in the future it doesn’t get too expensive with the renewal
PROSThis is a great system, and easily works amongst our home office. All of our lines are transferred to this number. It’s easy to communicate with an answer is very professionally.
CONSThe renewal price each year goes up tremendously. I feel we should have more options on pricing and longer-term commitments.
Vendor Response
Thank you for a 5 star review!
Replied October 2023
Jared
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
A professional telephone routing solution for startups
800.com is a competitive solution for small businesses who wish to launch with text-customizable prerecorded greetings and simple call/extension routing.
PROSVanity numbers, startup cost, helpful and friendly support when needed
CONSLimitations in deploying phones (predominantly or soft dialer a forwarding solution depending on the plan)
Vendor Response
Thank you for your review!
Replied June 2022
Vernon
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Good stuff
They’ve been great to me. Very transparent on pro wing and services. You don’t have to jump through hoops or pay high prices for an amazing service.
PROSI like the ease to set up an 1800 number is.
CONSNothing I like everything about the company
Vendor Response
Thank you for such a fantastic review!
Replied June 2023
Gilbert
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great company
The ease of use of the software is the best thing I like about the service.
CONSThe cons is the app. sometimes the app does not function as should.
Vendor Response
Thank you for taking the time to leave us a fantastic review!
Replied June 2023
Petra
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Perfect Phone Solution
Fabulous
PROSHaving multiple offices, we needed a phone system to support all of them. 800.com is the perfect solution for us.
CONSNot applicable as we like all features..
Vendor Response
Thank you for such a fantastic review!
Replied June 2023
Victoria
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
Great service
Meets our needs, convenient, and the pricing is great.
PROSI love that we can set up the service to transfer calls directly to our drivers, without giving out the drivers actual phone numbers. We can also set up specific times for the drivers to receive calls.
CONSI wish voicemails went to the extension, not all to me. It's very overwhelming.
Reason for choosing 800.com
Price
Vendor Response
Thank you for your review!
Replied June 2022
Wesley
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Attorney use
Excellent
PROSThe number is very important but I also got a free fax number which I use maybe even more
CONSI wish they would send 2 reminder emails when billing due
Vendor Response
Thank you for your review!
Replied June 2022
Rich
Alternative Medicine, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2023
Easy & Works
I have barely needed any support in my years with them. When I did they were very helpful
PROS800.com allows me an 800# that's portable, routable and one less thing to worry about
CONSMy needs are simple. Have not found any cons yet, but I will look more
Vendor Response
Thank you for taking the time to leave us a review!
Replied October 2023
Jeff
Religious Institutions, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2023
800 number - Wedding Service
It was easy to set up for phone calls. I only had to use customer service to cancel and that worked fine. I cancelled because my customers prefer texting and emailing to calling so I paid a lot more than what I got back from it.
CONSIt wasn't easy to access for voicemail. SMS messages needed to be done separately and didn't find this out until later. Worked OK when done.
Vendor Response
Thank you for a 5 star review!
Replied October 2023
Ajaya
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2023
It does it job
Happy with 800.com, Works and fit pretty well for our needs.
PROSProvides the analytics that we need., Allows us to leverage a customer support hotline.
CONSNothing that i am aware off. It is able to fit our requirements.
Vendor Response
Thank you for a fantastic review!
Replied October 2023
Sammy
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
Content
Easy to use anywhere anytime. The dashboard is friendly. Reliability
CONSWish it had more functionality with IVR. Pretty expensive. Just haven’t had a chance to really price it out. I don’t use it often so the plan is steep for me as a users
Reason for choosing 800.com
Price
Reasons for switching to 800.com
Price at the time
Vendor Response
Thank you for your review!
Replied June 2022
Susan
Law Practice, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great product!
I use 800.com to route business calls to my cell phone. That way, I don’t have to publish my cell number.
CONSI have used 800.com for several years. It is a great product.
Vendor Response
Thank you for your fantastic review!
Replied June 2023
Josie
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Quick implementation; Responsive customer service; Serves it purpose!
The implementation process is streamlined so if you are looking for telephony software that requires a quick turn around to be in operation, this is your product. For the most part it is easy to use and the dashboard analytics are a great add in to help measure new leads.
CONSThe biggest issue for me is that the numbers are recycled and so if I call out from my assigned line my number shows as a random set of numbers and letters as the caller ID. So it looks like spam if I call out out. I was told by the 800 rep that the only way to correct that is to call all the service providers here in Canada and have our number ID updated.
Vendor Response
Thank you for your review!
Replied June 2022
Tom
Cosmetics, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great system for managing multiple TFNs
I've been using 800.com for a couple years now for routing calls to different brands and businesses/startups that I've either founded or am helping fund/get off the ground. etc I also find this app useful to setup numbers for things like domain name registrant info and the texting feature is something i recently implemented that is great to work with
CONSi can't think of anything unless i were to get really picky LOL you all are doing a great job
Steven
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
Indispensable tool for consulting
As a consulting firm, people move around the country. Not having to publish local numbers is great. I would recommend it to any company big or small.
PROSEase of use. No direct attention is needed.
CONSThere appears to be no option to turn off receiving voice mail recordings.
Reason for choosing 800.com
Easy.
Vendor Response
Thank you for your review!
Replied June 2022
Jo ann
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Customer Service
800.com service will be a good fit for my small business, because it will allow us not to miss any potential business to come and accommodate all of our existing clients we currently doing business with and that is being available for any questions or concerns they may have regarding our services. [SENSITIVE CONTENT HIDDEN] of 800.com was able to help me understand how facilitating a 800 toll free number can help my small business.
PROSI was please with the 3 options for the way our clients and potential leads can leave their voicemail details.
CONSJust started using the software and will not be able to leave any negative feedback.
Vendor Response
Thank you for your review!
Replied June 2022
Brett
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fantastic, affordable VOIP system
Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price.
CONSI wish there was a little more customization with relation to voicemail and having the extensions enabled.
Vendor Response
Thank you for a fantastic review!
Replied June 2023
sandra
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great Product
The ability to service people via telephone calls.
PROSGreat product, ease of use and good support.
CONSLack of communication when new features are added.
Vendor Response
Thank you for your review!
Replied June 2022
Tommy
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
800.com is a great tool to market your business.
My customers relate my number to the type of business that I own and operate, which in turn creates retention for future calls.
PROS800.com provides an excellent opportunity to customize your phone number to enable customers to recognize and remember your business.
CONSThe only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com
Vendor Response
Thank you for your review!
Replied June 2022