# 800.com vs CTM - 2026 Comparison - Software Advice > 800.com vs CTM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/800-com-profile/vs/calltrackingmetrics --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / 800.com vs CTM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 17, 2026 # 800.com vs. CTM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 17, 2026 # 800.com vs. CTM: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/800-com-profile/) [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(339)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Starting Price $23.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses 800.com Based on 339 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (15%), Professional Services (14%) and Finance & Accounting (10%) - Top use case: Business Phone Systems (53%) 84% of users recommend this product [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Starting Price $79.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses CTM Based on 158 reviews - Popular among: Small businesses - Most common industry: Professional Services (41%) - Top use case: Call Tracking (42%) 83% of users recommend this product [](https://www.softwareadvice.com/voip/800-com-profile/) 800.com 4.7 [(339)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 339 reviews Ease of use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.6 4.7 Based on 158 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 497 reviews from Call Recording * * * Call Monitoring 4.6 Call Routing 4.7 Call Transcription 4.4 Caller ID 4.7 Computer Telephony Integration N/A Conversion Tracking 4.5 Call Monitoring 4.6 Call Routing 4.7 Call Transcription 4.7 Caller ID 4.3 Computer Telephony Integration 4.1 Conversion Tracking 4.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ AcquisioNot enough reviews ](https://www.softwareadvice.com/marketing/acquisio-profile/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ StripeNot enough reviews ](https://www.softwareadvice.com/product/49509-Stripe/) ## Reviews * * * RM Royneisha M.DispatcherTransportation/Trucking/Railroad, Self-Employed "It helped me create a more professional image for my business by giving me a dedicated business phone number that I can manage directly from my cellphone." May 28, 2026 DS Dennis S.CEOWholesale, 2-10 employees "there are alot of ads and they keep coming in my in box, and that's not a good thing when you fist sign up." May 26, 2026 BM Brad M.Sales and Marketing TechnologistMarketing and Advertising, 11-50 employees "It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing." Apr 24, 2026 AG Arman G.CEOConstruction, 2-10 employees "Two face identification, when i log back in every time ask to send text to my cella bit annoying that part" Apr 20, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs 800.com](https://www.softwareadvice.com/voip/800-com-profile/vs/ringover/)[Nextiva vs 800.com](https://www.softwareadvice.com/compare/2683-Nextiva/vs/120982-800-com/)[Nextiva vs CTM](https://www.softwareadvice.com/compare/2683-Nextiva/vs/112191-calltrackingmetrics/)[JustCall vs CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/vs/justcall/)