800response
About 800response
Awards and Recognition
800response Pricing
Pricing starts from $250 per month.
Starting price:
$250.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for 800response
1 - 5 of 59 Reviews
Jon
51 - 200 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed June 2021
Great for customer service auditing!
Jon
Verified reviewer
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Great for customer service auditing!
I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
CONSThe overall interface is a bit dated and could use modernization but this doesn't affect functionality.
Vendor Response
Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!
Replied December 2020
Larry
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Exceptional People with a Great Product
Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.
PROSCall tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.
CONSThe Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.
Vendor Response
Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!
Replied June 2021
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Marketing Director
Customer service was decent when I had an issue. Website definitely needs some updating.
PROSI like that it tracks the calls & the phone numer
CONSThe way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.
Vendor Response
Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.
Replied September 2021
Jonthan
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Process Improvement for Profitability
[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
PROS800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
CONS800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Vendor Response
Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!
Replied January 2022