800response call monitoring
Supported Operating System(s):
Web browser (OS agnostic)About 800response
800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers.
800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing bus...
44 Reviews of 800response
Average User Ratings
Overall
4.8 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2020
Jon from Molyneaux Tile Carpet Wood
Verified Reviewer
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2020
Great for customer service auditing!
Pros
I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
Cons
The overall interface is a bit dated and could use modernization but this doesn't affect functionality.
Response from 800response
Replied December 2020
Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!
March 2020
michael from America's Best Bath
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2020
Solid customer interaction tool
We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.
Pros
800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.
Cons
Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.
Response from 800response
Replied March 2020
Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!
March 2019
Anonymous
Verified Reviewer
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
March 2019
Marketing Director
Customer service was decent when I had an issue. Website definitely needs some updating.
Pros
I like that it tracks the calls & the phone numer
Cons
The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.
Response from 800response
Replied April 2019
Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.
December 2020
Michael from Remodel USA
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Awesome Customer Support
Pros
Very easy to use. Customer Service & Support is outstanding!
Cons
None that come to mind. We’ve used this product for many years & will continue.
Response from 800response
Replied March 2021
Hi Michael, Thank you so much for the amazing review! We'll pass along your feedback to the rest of the team.
March 2020
Carey from 1800USAHOME
Company Size: 11-50 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
800response is a huge part of our business
800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.
Pros
The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.
Cons
AT this time I do not have any cons regarding this software.
Response from 800response
Replied March 2020
Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!
