

800response Software
FrontRunners
About 800response
800response Pricing
Pricing starts from $250 per month.
Starting price:
$250.00 per month
Free trial:
Available
Free version:
Not Available
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800response call monitoring
Other Top Recommended VoIP Software
800response User Reviews
OVERALL RATING
Showing 1 - 5 of 58 reviews
Anonymous
Time used: Less than 12 months
Review Source: Capterra
June 2021
Great for customer service auditing!
Jon
Verified reviewer
Company size: 51-200 employees
Industry: Construction
Time used: Less than 12 months
Review Source: Capterra
December 2020
Great for customer service auditing!
Pros
I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
Cons
The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response
Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!
Replied December 2020
Jonthan
Company size: 51-200 employees
Industry: Building Materials
Time used: More than 2 years
Review Source: Capterra
January 2022
Process Improvement for Profitability
[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
Pros
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Cons
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Response from 800response
Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!
Replied January 2022
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
March 2019
Marketing Director
Customer service was decent when I had an issue. Website definitely needs some updating.
Pros
I like that it tracks the calls & the phone numer
Cons
The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from CallFinder
Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.
Replied September 2021
Danielle
Company size: 10,000+ employees
Industry: Consumer Goods
Time used: More than 2 years
Review Source: Capterra
September 2021
Company that deserves a glowing review
From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!
Pros
The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.
Cons
Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.
Reasons for switching to 800response
Need a change of services

Response from CallFinder
Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!
Replied October 2021