8x8 X Series Software

8x8 X Series Software

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Find out more:

About 8x8 X Series

8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and private chat rooms to share files, store conversation history, and conduct meetings, among other operations. 8x8 X Series allows supervisors to use the operator switchboard to record calls and barge or whisper during sales calls. The video conferencing tool enables team members to use screen sharing and remote desktop control capabilities to collaborate on projects. Additionally, the voicemail to email functionality lets staff members automatically receive emails with voicemail transcripts and attached audio clips. 8x8 X Series facilitates i...

8x8 X Series Pricing

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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8x8 X Series voicemail to email

8x8 X Series User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

3.5

Functionality

4

Showing 1 - 5 of 239 reviews

Sabrina

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

Easy to use, useful tool.

User Profile

Ashley

Verified reviewer

Company size: 11-50 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Perfect Business Phone System!!

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons

there are sometimes some delays, but very rarely is there any issues!

Reasons for choosing 8x8 X Series

N/A - we always went straight to 8x8 virtual office.

Response from 8X8

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Replied December 2021

Ralph

Company size: 1 employee

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

December 2021

Great product - wouldn't want to be without it.

In general, I have been very happy with 8x8, and would not want to be without it.

Pros

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons

Nothing comes to mind; I have no suggestions.

Reasons for choosing 8x8 X Series

Again, ease of use, simple administration, and free call recording.

Reasons for switching to 8x8 X Series

Call recording is included with 8x8.

Response from 8X8

Thank you so much for taking the time to leave us a 5-star review.

Replied January 2022

Alan

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

April 2022

Practical but limited

No major issues, but no one jumped up and shouted "this is great!". Rollout and implementation was quick and easy, but support needs work.

Pros

Competitively priced, easy setup, mobile friendly

Cons

Limited analytics, no ala carte options to add countries to calling plans, limited productivity features compared to competitors

Response from 8X8

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

Replied April 2022

Jim

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

8x8 has been great for us

We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well.

Pros

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Reasons for choosing 8x8 X Series

They were well reviewed by industry experts and cheaper than others that offered similar functionality.

Response from 8X8

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Replied January 2022

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