About 8x8 X Series

8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and private chat rooms to share files, store conversation history, and conduct meetings, among other operations.

8x8 X Series allows supervisors to use the operator switchboard to record calls and barge or whisper during sales calls. The video conferencing tool enables team members to use screen sharing and remote desktop control capabilities to collaborate on projects. Additionally, the voicemail to email functionality lets staff members automatically receive emails with voicemail transcripts and attached audio clips.


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of 8x8 X Series

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(9)

9

3 stars

(4)

4

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

February 2019

User Profile Picture

Tatyanna from Counsel On Call

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

February 2019

Very Convenient!

Overall I love 8x8 I truly enjoy the conference calls, the fact I can arrange calls choose the host for other people not only myself! I arrange for my boss to have calls, I receive real time confirmation as to who accepts the invite to join her conference call as well! 8x8 is very convenient, when I hover over an employee's name I am able to tell if they are away, busy , or available. I am also supplied with extension and direct dial. I highly recommend this program, especially for businesses with multiple offices.

Pros

I have caller ID on my computer when a call comes through. It offers the option to video chat. I am able to schedule calls for my director. The calls have the option to be recurring! Super Cool features!

Cons

I do not like that the software rings my computer and my phone simultaneously. There probably is a feature to disable however. I also do not like that when I forward my calls, I do not have a caller Id to know that I am receiving a forwarded call from the office. However, again this could be user error and or my phone's setting. :)

February 2021

Chirag from Risk Administration Services, Inc.

Company Size: 51-200 employees

Industry: Insurance

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

February 2021

Good alternative for Internet telephony

The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Pros

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Cons

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

Reasons for Choosing 8x8 X Series

We did NOT choose 8x8 due to poor experiences with their sales, billing and support. We went with RingCentral due to a polar opposite and positive experience with RingCentral. 8x8 has a good product but they need to shore up people skills and responsiveness to win more businesses.

April 2021

Daniela from Promotora del Norte

Company Size: 11-50 employees

Industry: Commercial Real Estate

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2021

It is good for customer service but not the best for real estate industry

The experience was great, however, I would not recommend it if you spend long portions of your day on meetings or working on the field, since the equipment required to fully use this is not one you can carry in your pocket, nonetheless, it still provides lots of value to those who spend the biggest part of their day in an office.

Pros

My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it allows for you to keep a more efficient workflow if you deal with customers or partners during a big portion of your day via phone.

Cons

I do not like that this platform is not mobile friendly, while working in the real estate industry you happen to deal with many customers on the field and it is hard to walk around with a computer just to have access to all the functionalities of this platform, this keeps you from being able to fulfill field work effectively.

July 2020

User Profile Picture

David from RezSystem

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

One of the worst customer experiences I have ever had

After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.

Pros

As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8

Cons

Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

April 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2021

This is an amazing tool to use as the main driver for your CRM/CS operations

My overall experience was amazing, I was able to manage both my clients and my teams with this platform, from making and receiving calls to QA sessions and live tracking for my peers, I surely recommend this platform for anyone in the need of a call management service.

Pros

This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly. The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.

Cons

What I liked the least is the need for a softphone integration to be able to make it work, take this with a grain of salt since I used the tool about two years ago when it was still developing into a better service so it is possible that now it is unified and you don't need a softphone platform anymore.