# 8x8 Work Software Reviews, Demo & Pricing - 2026 > Review of 8x8 Work Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/8x8-x-series-profile --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / 8x8 Work Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/8x8-x-series-profile/alternatives/) # 8x8 Work 2026: Benefits, Features & Pricing Wondering if 8x8 Work is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview 8x8 Work 4.1 [(309)](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/) Pricing Starting at $24.00 per month ### About 8x8 Work Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage. Wondering if 8x8 Work is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## 8x8 Work User Interface ## Popular 8x8 Work Alternatives Main Product 8x8 Work 4.1 [(309)](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 3.91Value for money - 3.73Customer support - 4.11Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(877)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(342)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## 8x8 Work Pros and Cons We analyzed 309 verified reviews for 8x8 Work to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design The platform is praised for its simple, easy-to-navigate interface that requires minimal training. Users find it straightforward to operate, with clear menus and accessible features, making daily communication tasks quick and manageable for both new and experienced users. Comprehensive Virtual Office Features 8x8 Work offers a robust virtual office experience, letting employees handle calls, chats, and meetings from anywhere while appearing present in the office. Integration with tools like Salesforce and Outlook, plus flexible phone system options, supports productivity for businesses of all sizes. Enabling Remote Work Flexibility 8x8 Work makes it easy for teams to work remotely by providing cloud-based access to calls, messages, and administration from anywhere with an internet connection. Users appreciate the straightforward setup, reliable migration, and ability to manage communications and call routing without being tied to a physical office. Slow And Unhelpful Support Experience Customer support is a common pain point, with users citing slow response times, lack of knowledgeable assistance, and difficulty reaching helpful representatives. Many find the support process frustrating and ineffective, especially when resolving technical or account issues. Call Reliability And Notification Issues Users frequently report missed or dropped calls, delayed notifications, and difficulties with call forwarding and queues. Problems with call quality, app sign-outs, and distinguishing calls also lead to missed communications and frustration, especially in growing or busy environments. Mobile App And Connectivity Challenges The mobile experience is often hindered by app glitches, poor call quality when internet is unstable, and limited caller ID features. Users also mention setup difficulties, reliance on internet connectivity, and inconsistent performance compared to traditional phone systems. ## 8x8 Work Pricing and Plans Starting price: $24.00 per month Free Trial Free Version X2 $24.00 per user, per month Plan includes: - 99.999% Uptime - Business SMS/MMS - Integration With Microsoft Teams - Integration With Slack - Team Messaging - Unlimited Voice Calls to 14 Countries - Video Meeting With up to 500 People X4 $44.00 per user, per month Plan includes: - 8x8 Front Desk for Receptionists and Operators - Monitor Whisper and Barge - Supervisor Analytics - Unlimited Voice Calling With 48 Countries X6 Pricing available upon request Plan includes: - Call Recording - Chat - CRM - CX Journey Mapping - IVR - Reporting and Analytics - Skill-Based Routing - Video and Audio Conferencing X7 $110.00 per user, per month Plan includes: - Chat - Co-Browse - Email - SMS - Social Media X8 Pricing available upon request Plan includes: - Quality Management - Real-Time Multi-Screen Monitoring - Screen-Recording - Speech Analytics Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 8x8 Work Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of 8x8 Work Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Automatic Call Distribution Calendar Management Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Queues Call Reporting Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Campaign Management Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Contact Management CRM Customizable Caller ID Customizable Reports Electronic Faxes Employee Directory Event Triggered Actions Fax Management File Sharing File Transfer For Cloud Phone Systems Group Messaging Interaction Tracking IVR Live Chat Meeting Management Monitoring Multi-Channel Communication Multi-User Collaboration On-Demand Recording Online Voice Transmission Performance Metrics Predictive Dialer Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recording Reporting/Analytics Reporting & Statistics Ring Groups Role-Based Permissions Scheduled Recording Screen Sharing Single Sign On SIP Trunking SMS Messaging SSL Security Task Management Text to Speech Third-Party Integrations Trend Analysis Two-Way Audio & Video Unified Communications Video Call Recording Video Conferencing Virtual Backgrounds Virtual Extensions Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection ## 8x8 Work Integrations HubSpot CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Copper Integration rated undefined from -1 review See all 11 integrations ## 8x8 Work User Reviews Overall Rating 4.1 Ratings Breakdown 5 42% 4 35% 3 14% 2 6% 1 3% Secondary Ratings Ease of Use 4.1 Value for money 3.9 Customer support 3.7 Functionality 4.1 AC Andrea C. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed March 2026 8x8 review 5 Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. Cons: I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. Read More KC Katie C. Verified reviewer Accounting 11-50 employees Used weekly for more than 2 years Review source Reviewed October 2024 Good VOIP Solution, Although not the cheapest 4 We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message. Cons: 8x8 is expensive compared to other VOIP software. Read More VR Verified Reviewer Media Production 11-50 employees Used daily for more than 2 years Review source Reviewed December 2019 Very glitchy 1 We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead. Ratings Breakdown 5 Ease of use Previously 2 3 Functionality Pros: It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats. Cons: The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue. Reasons for switching to 8x8 Work Cost Read More eb emma b. Verified reviewer Staffing and Recruiting 501-1000 employees Used daily for less than 6 months Review source Reviewed January 2025 Great product 5 really good service you have this on laptop as well as mobile app Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: great service so easy to use both mobile and laptop Cons: Dont like when you transfer you can still here conversation Vendor Response Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! Replied January 2025 Read More MW Marc W. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for less than 6 months Review source Reviewed January 2025 8x8 review 5 Good, dependable product. Very easy to use. Fit for purpose Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Ease of use in and out of office. Very good system Cons: No real issues. Sometimes calls come through when put status as busy Vendor Response Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. Replied January 2025 Read More BB Britta B. Verified reviewer Health, Wellness and Fitness 5001-10000 employees Used monthly for less than 2 years Review source Reviewed November 2024 Works for what I need it to 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice. Cons: I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con). Vendor Response Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again! Replied December 2024 Read More SC Samuel C. Verified reviewer Facilities Services 51-200 employees Used daily for less than 2 years Reviewed September 2024 8x8 all in one self service program 5 8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: I like the self service portal and admin dashboard. All the tools and features are available for you to configure. Cons: The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find. Reasons for switching to 8x8 Work New technology and company got a good deal Read More TD Tony D. Verified reviewer Education Management 201-500 employees Used daily for more than 2 years Reviewed September 2024 3+ years of 8x8 admin 4 Good 8x8 for mobile devices and laptops apps Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Admin console are easy to use, self explained, layout good organized Cons: Tech support is delayed/ slow. Blocking spam call request for example Reasons for switching to 8x8 Work Looking for better quality service and cost Vendor Response Hi Tony, thank you for taking the time to leave a review. We're pleased you find 8x8 easy to use and we appreciate your feedback on how we can improve. Replied October 2024 Read More RD Rick D. Verified reviewer Retail Self-Employed Used daily for more than 2 years Review source Reviewed August 2024 Came for price, staying for features 5 From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort. Cons: I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call. Vendor Response Hi Rick, we appreciate your feedback. We are pleased you are satisfied with 8x8 and you have received help when needed. Replied August 2024 Read More MC Matthew C. Verified reviewer Paper & Forest Products 201-500 employees Used daily for less than 12 months Review source Reviewed August 2024 Just watched the 8x8 Work Demo 5 I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted. Even the ability to switch a call from the PC to a cell phone. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Have not used it yet. looking forward to using presence, and quiet hours. Cons: I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings. Vendor Response Hi Matthew, thank you for leaving a review. We hope you find using 8x8 easy and efficient, we are here to help if you need us. Replied August 2024 Read More Showing 1 - 10 of 309 Reviews [See All Reviews](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/) ## 8x8 Work Popular Comparisons [Ringover vs 8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/vs/ringover/)[800.com vs 8x8 Work](https://www.softwareadvice.com/voip/800-com-profile/vs/8x8-x-series/)[Nextiva vs 8x8 Work](https://www.softwareadvice.com/compare/2683-Nextiva/vs/390205-8x8-x-series/)[3CX vs 8x8 Work](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/8x8-x-series/)[Ooma Office vs 8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/vs/ooma-office/)[Weave vs 8x8 Work](https://www.softwareadvice.com/compare/158992-Weave/vs/390205-8x8-x-series/) [Compare All Alternatives](https://www.softwareadvice.com/voip/8x8-x-series-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **14** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **10** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (325) Recently recommended **4** times Stuck Between Options? 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