We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

there are sometimes some delays, but very rarely is there any issues!

In general, I have been very happy with 8x8, and would not want to be without it.

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Nothing comes to mind; I have no suggestions.

This product was easy to implement and training of staff was made easy with lots online KB videos.

There is nothing negative I can say about the product.

Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

The ease of use was all that we appreciated of 8x8.

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.