8x8 Work vs BigMarker

RATING:

4.0

(271)

8x8 Work has 271 reviews and a rating of 3.98 / 5 stars vs BigMarker which has 383 reviews and a rating of 4.85 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (271)
4.8 (383)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
4 / 5
5 / 5
Last Review Written
March 27, 2024
November 28, 2023
Pros/Cons
  • Pros

  • The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.
  • This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.
  • Cons

  • The worst aspect of 8x8 Virtual Office was dealing with their support.
  • I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.
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  • Pros

  • Clean and nice UI, awesome UX, incredible reliability (key factor in Webby apps) and really good support.
  • Tons of free marketing integrations, free API access. Plus an easy to use frictionless presentation experience that you can tailor to your need on an event to event basis.
  • Cons

  • No reliable, No stability, No intuitive, Bad recording quality. I put 150 in a webinar and the whole platform went frozen.
  • When the video was finished I turned the mic on and did my part of the webinar. When I went to replay the recording the quality was terrible.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos