8x8 Work vs OnBoard

RATING:

4.0

(272)

8x8 Work has 272 reviews and a rating of 3.98 / 5 stars vs OnBoard which has 1019 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (272)
4.7 (1019)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 17, 2024
April 2, 2024
Pros/Cons
  • Pros

  • The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.
  • This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.
  • Cons

  • The worst aspect of 8x8 Virtual Office was dealing with their support.
  • I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.
Read all user reviews
  • Pros

  • The product is great and integrated smoothly. Adoption of the product was the biggest challenge.
  • The integrated zoom is a huge bonus. We also love being able to keep everything in one place and clear out emails.
  • Cons

  • There are occasionally errors when I upload documents, however the problem does not occur often.
  • All Adobe Acrobat bookmarks and markups including highlighting, comments, and added text are stripped out and lost when these documents are uploaded.
Read all user reviews
Pricing Range
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$
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$
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$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos