8x8 Work vs Remo

RATING:

4.0

(272)

8x8 Work has 272 reviews and a rating of 3.98 / 5 stars vs Remo which has 204 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (272)
4.4 (204)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 17, 2024
March 20, 2024
Pros/Cons
  • Pros

  • The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.
  • This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.
  • Cons

  • The worst aspect of 8x8 Virtual Office was dealing with their support.
  • I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.
Read all user reviews
  • Pros

  • Help desk is SUPER responsive and supportive. Presentation mode is so smooth and easy for performers and speakers.
  • An improved version of Sococo: good performance, great screen share and whiteboard, good user interface. Less stupid name as well.
  • Cons

  • One of our biggest complaints that caused a bit of disruption in our first event was that the table labels were too small for users to read, therefore they were moving around to the wrong tables.
  • Or gave the lower tiers an option for how many people are at what tables.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos