All Acefone Reviews
1-25 of 127 Reviews
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Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great service
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
PROSGood Integration with HubSpot. It was pretty convenient.
CONSThe extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Reason for choosing Acefone
Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people
Reasons for switching to Acefone
It was complicated to integrate with HubSpot
Vendor Response
Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone
Replied July 2021
Gordon
Airlines/Aviation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Acefone Review
My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
PROSThe software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.
CONSNothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.
Reasons for switching to Acefone
Moved location.
Vendor Response
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied May 2021
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Verry buggy
Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.
PROSIf it work as it should all the time then it would be a good system.
CONSIt rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.
Reason for choosing Acefone
The price point was good and it looked a relativley easy system to setup and run.
Vendor Response
Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone
Replied February 2022
israr
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
cheap calling and quality services
i have been using them more than two years had no complain
PROSperfect voip services both countris uk and usa
CONSso far no cons found in their system recommend their services
Reason for choosing Acefone
bonline
Vendor Response
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied November 2022
Stefan
Airlines/Aviation, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Setting up support
Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
PROSSimple interface .......................
CONSSupporting documentation jargon ........
Reason for choosing Acefone
Competitive price and supporting reviews
Vendor Response
Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Rana
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Costumer Service
[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.
PROSThey gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.
CONSIf you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.
Reason for choosing Acefone
Better package and mainly better costumer service.
Vendor Response
Hello Rana, Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process. We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied February 2022
Shakeel
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A great Experience with Acefone
A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help. [SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support. I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.
PROSVery friendly and having all the features that are need it for telecommunication business and users.
CONSAcefone made their software very friendly and simple to use and So far all good.
Reasons for switching to Acefone
Acefone provide a great deal on cost and customer services/
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries. At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied April 2021
Hanna
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
review
10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!
PROSability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.
CONSthe variety of voices for voicemails and introduction messages.
Reason for choosing Acefone
much easier to use, their sales attendants and customer service employees are very accessible to ask questions. therefore i understood the information much better than opposing companies.
Marilu
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic Onboarding Support
I like all the services I need for my business
CONSI like everything about the service , I havent use the service that much but so far I know is going to be great for my business
Cody
Verified reviewer
Financial Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2023
Terrible company to do business with
One of the worst commercial software experience's I've ever had.
PROSThe calls, when connected, connected perfectly with high quality sound
CONSThe company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company
Khawar
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Acefone Review
Support was nice and application works smooth
CONSI have just started using it so cannot comment
Vendor Response
Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Keith
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Very happy with the service
Very happy
PROSVery happy with the service. So refreshing after 4 years with our previous provider.
CONSThe app is not that great on IOS. Needs to be as good as the Android version.
Reason for choosing Acefone
Inexpensive and you could actually speak to someone on support!
Reasons for switching to Acefone
Not happy with our previous provider
Vendor Response
Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied October 2021
Christopher
Transportation/Trucking/Railroad, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Fabulous service for 838 Cars
Fab
PROSFriendly staff and got the number i needed
CONSTook longer to get and felt frustrated
Reasons for switching to Acefone
I needed a chance
Vendor Response
Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at contact@acefone.com or call us 0800-084-3663. ~Team Acefone
Replied July 2021
Robert
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Acefone Support and Setting up
Good Technical support. Very knowledgeable & patient support from Mohit
CONSHard to get started but as team very responsive not really an issue.
Reason for choosing Acefone
Good support and value
Reasons for switching to Acefone
Very poor support. Ignored requests to downgrade.
Vendor Response
Thank you Robert for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with our Acefone communication solution.. We have taken your feedback on the setup process and are constantly working to improve it and make it easier for customers to get onboarded seamlessly. If you have any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Joe
Accounting, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Onboarding From [SENSITIVE CONTENT] was excellent.
[SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work
PROSEasy to use. Excellent voice clarity, stable application and no freezing.
CONSThe software does not allow copying and pasting of numbers.
Reasons for switching to Acefone
Technical issues with other service.
Vendor Response
Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible If you face any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Jamie
Motion Pictures and Film, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Service
great
PROSThe team were on hand to help me get this set up and running quickly.
CONSI couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly.
Reason for choosing Acefone
better pricing
Vendor Response
Thank you Ms Jamie, for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. We are constantly working on making the solution even more user friendly to empower you to do basic things all by yourself If you still have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Jatinderpal
Accounting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Acefone telecom solution
Acefone has been super easy to setup and is feature rich. [SENSITIVE CONTENT] has been a thorough professional and has in-depth product knowledge to address my every query.
PROSCost effective solution that is easy to setup and is feature rich
CONSI did not find anything to dislike this thus far
Vendor Response
Hello Jatinderpal Thank you for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our services helpful. If you face any issues related to the services, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Jack
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2022
Total Control Pro Review
Integrating the software with Zoho looks to work seamlessly once configured
CONSSetting up the intimal integration with Zoho was a little bit confusing
Vendor Response
Hi Jack, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied February 2022
Darren
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Acefone Review
Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.
CONSNothing so far, only been using for a couple of weeks though.
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that your experience with Acefone has been seamless. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied April 2021
Hector
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Acefone Quality Review
Initial impression is quite good great supportive staff and we are really impressed.
CONSHopefully everything goes well in future too, fingers crossed.
Vendor Response
Hello Mr Hector, Thank you for choosing Acefone. We are delighted to receive your positive feedback. Providing you with the best experience has always always been a priority. Thus, our support team works round the clock to assist you in all your queries. If there is anything else that you'd like to share or know more about, feel free to connect with us at 0800-084-3663 or at contact@acefone.com. ~Team Acefone
Replied November 2022
Amy
Computer Software, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Acefone review
brilliant would highly recommend
PROSPortal its self explanatory, very easy to navigate , staff are extremely helpful and easy to reach.
CONSI have not faced any issues so far, using the trial at the moment
Vendor Response
Thank you for your review. Acefone's goal is to give you the simplest and best product experience ever. We welcome your positive feedback. It wouldn't have been possible without our remarkable support team. If you have any more experiences to share or concerns to be addressed, feel free to contact us at contact@acefone.com or give us a call at 0800-084-3663.
Replied November 2022
La Marcus
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2022
Acefone works with my CRM!
It's great that I finally have a phone system that connects to Zoho CRM
CONSWould be great to have a more modernized user interface
Vendor Response
Thank you Mr La Marcus, for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. We are constantly working on making the solution even more user friendly to empower you to do basic things all by yourself If you still have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Roberto
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Good Onboarding
Help with features needed to set up business
CONSNothing for now, it's all working fine. I will upload my own messages, and we will see how this goes.
Vendor Response
Hi Roberto, Thank you for sharing your valuable feedback. At Acefone, we take great pride in delivering the best onboarding experience for our customers. We assure you that our products and services are as smooth as our onboarding process. Should you face any issues in the future, do drop us an email at contact@acefone.com or call us at 0800-084-3663 - Team Acefone
Replied September 2022
Daniel
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
First Day
The system seems very easy to use and the solution covers my needs.
CONSIt's difficult to say at this time as I haven't used this extensively yet.
Vendor Response
Hi Daniel, Welcome to the Acefone family! Thank you for choosing us and for your kind words. We look forward to serving you in case of any queries and hope that you have a pleasant journey with us. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone
Replied February 2022
Garrett
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
Great service and fantastic product
The flexibility of the platform and how user friendly it is.
CONSI can't think of anything at this early stage
Vendor Response
Hi Garrett, We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer's goals and fulfill their expectations. For us, your satisfaction as a customer is super important; hence, we have built our solutions that are user-friendly and easy to use. Please write to us at contact@acefone.com or call us at 0800-084-3663 anytime. - Team Acefone
Replied September 2022