Acefone has a great Customer Support and the pricing is very much reasonable.

Great cloud based Telephony Product to be given to our Customer Service team located off shore.

I have a bundle for exactly what I need. The support during the set-up and purchase process has been amazing.

Excellent voice clarity, stable application and no freezing.

Good Service  and excellent experience with these guys.

Acefone providing great levels of services on cost and support. I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

The features of the software which attracted me the most. I liked the overall functionality of the software.

It's easy to use, It records and I can use it anywhere.

Good Integration with HubSpot. It was pretty convenient.

I am using this services from past three months. Support system is great and i also have great experience.

Price and easy set up telephony system to our customer service team which we are planning to set up offshore. Monthly Renewal of Price plan.

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use.

Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend.

It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.

Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE  MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST.

Acefone services have been great and pricing is also really competitive.

The system constantly crashes. Biggest mistake we ever made as a business was going with this company.

I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy.

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily.

Very easy to use, very good price and great customer service.

Very easy to use on the phone, inexpensive and great customer service team.

It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls.

There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Easy to use software along with a very helpful customer service.

Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible.

Acefone has been super easy to setup and is feature rich. SENSITIVE CONTENT] has been a thorough professional and has in-depth product knowledge to address my every query.

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls.

I haven't used the software yet but the onboarding process has been great, Acefone couldn't do enough to help. Really informative and patient.

The online portal is very user friendly and the best part is we could sync it with our CRM.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

Easy set up with great help from customer service. Lots of useful features.

All the features are great and the ease of using and understanding each feature.

The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud.

Perhaps one of the best VOIP products in the market.

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN.

Customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful.

Price point was a consideration. The help service with onboarding has been excellent.

Not sure yet haven't started, i have just signed up but i will report back once i know.

Very friendly and having all the features that are need it for telecommunication business and users.

What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

It was easy to install and integrate with my other services. The call tracking is easy to use and adding new numbers is a breeze.

Easy to use platform with super helpful reporting.

Additionally it difficult to use for foreign numbers.

I was able to save my clients money and have far more control over price stability in the long run, while improving the number of features available.

The software can be a little glitchy and difficult to setup at times.

I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

The support team is the most helpful with a quick response.

Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.

The only two complaints I have about CTM is that the reporting is not very user-friendly.

It has be a cost effective necessity for our advertising budget.

We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Easy to use interface and lots of functionality for the price. Great user support and online help and video training.

The support I have received, when needed, has been first rate and super friendly.

The software is easy to use and the stats and reporting is great.

Once you figure out how to use it, it is super easy to use and track your calls from different sources.

Great Software for the Price, Compared to other Options.

The support team is also consistently helpful and responsive as is our dedicated account representative.

The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does.

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

The interface is easy to use and reports are helpful.

Overall, this is a very good tool I'm very happy with our choice.

Overall, we are very happy with CTM because of Coalmarch.

The backend and amount of tutorial/walkthrough is limited.

I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.

We first started using their platform because just needed to track the number of incoming calls for our marketing campaigns. It was good value for that function and works great.

Ease of use, quick load times when installed on websites, good customer support.

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

The platform is extremely user friendly, we were able to get call center agents trained remotely and they could even download an app to their smart phones for additional access.

My overall experience is great. The software and integrations work well and the staff is always very helpful.

It's super easy to use and your able to monitor all calls and text that come in and out.

Pound Sterling

Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring.


Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics.


Acefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures.

Special offer: Get unlimited calling at just $12.99/user/month



LongDescription

Real Time Analytics

Call Transfer

Online Voice Transmission

Caller Profiles

Two-Way Audio & Video

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

HD Audio/Video

Mobile Access

Real Time Data

Performance Metrics

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Hotkeys

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Real-Time Notifications

Unified Communications

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Real Time Reporting

Conferencing

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Video Conferencing

Call Tracking

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Multiple User Accounts

Callback Scheduling

Search/Filter

SIP Trunking

Automated Attendant

For Small Businesses

Archiving & Retention

File Sharing

Real-Time Chat

For Cloud Phone Systems

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Acefone is offered across two pricing plans, outlined below. A free trial is offered.

Business: $19.99/user/month
Premium: $25.99/user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Acefone

Live Online

Documentation

Videos

US Dollar

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations.


CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports.


CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The product is available on a monthly subscription basis, and support is extended via phone, email, live chat and an online help desk. 



Engagement Tracking

Call Tagging

Shortcodes

Multi-Channel Marketing

Quality Management

Request Assignment

Mobile Alerts

CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment. 


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