Adobe Connect vs Grasshopper

RATING:

4.3

(684)

Adobe Connect has 684 reviews and a rating of 4.32 / 5 stars vs Grasshopper which has 338 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (684)
4.4 (338)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
October 31, 2023
Pros/Cons
  • Pros

  • It seems like this would be a good piece of software, if I could ever get it to work. Seems cool but I've never had an in depth user experience.
  • Another very positive factor of this software, is the quality in audio and video in their videoconferences, the best.
  • Cons

  • I haven't had anything major go bad while using Adobe Connect but I do think they could afford to drop the cost just a bit.
  • Sometimes, it is difficult for some participants to set their microphone correctly. However, this is a general problem of all such communication devices.
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  • Pros

  • It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
  • For the cost it can't be beat, it performs just as well as much more expensive VoIP products with the same amount of simplicity and reliability.
  • Cons

  • There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list.
  • TERRIBLE customer service. The online settings interface is horribly non-intuitive.
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Pricing Range
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$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos