Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.
Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.
Managers will be able to make data-driven decisions with the analytics and a real-time and historical reporting.
Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.
David from Hunter Vision
Employees number: 11-50 employees
Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!
Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.
Allen from SpyGuy Security
Employees number: 2-10 employees
Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.
They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.
I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.
I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.
Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.
I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.
This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.
Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!
I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.
Josh from Nexus eWater
Employees number: 2-10 employees
We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.
I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.
Amber from Bellhops
Employees number: 2-10 employees
This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!
John from Think Smarter Inc.
Specialty: Professional Services
I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.
The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.
Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!
Mike from PayCar
very easy to use, and the quality of the calls are perfect
sometimes a bit buggy : the date and time of the calls are not perfect
don't hesitate, it works like a charm, and the support is amazing too
Danyell from Smile Brilliant
Specialty: Contact Center
It is easy to use, and if you need help you can get it right away!
Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.
The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!
Bill from Honor's Builders, LLC
Specialty: Media and Entertainment
- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.
- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.
A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!
Thais from Uber
This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.
So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.
I would recommend explaining why and who they use, and how it helped them perform better.
Lloyd from The Aark clinic
Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras
It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great
Always consult the vendor if you require any further specifications as they are very eager to provide the best service.
Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected
Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.
Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.
Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.
It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.
We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company
The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing
Chris from Chris Wells Photography
Easy to use, smart way of doing business.
Cost is right - and easy to interpret. Extremely easy to use. Nothing new had to be learned (for the most part) outside of the software. Fun and intuitive.
Not really any so far. I like being able to utilize what I need when I need it. Plus, it is a great way to communicate with clients.
It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time.
- ease of use
- reporting features and ability to export data so we can create custom reports
- ability and ease of scaling the size of our account
- the support does not always solve the issue/s we have
Carolina from Pipefy
Employees number: 51-200 employees
Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.
Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.
Swetha from Student
This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance.
The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot.
What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible
Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense
James from CHOICE FUTURE PLANNING
Air call is relatively easy to use and the analytics provided some great insight into call stats and performance
The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy
The only thing good about aircall is that it's cheaper than some of the competitors out there I think.
Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.
Carl from Food industry
Call quality never lets you down
Fairly easy interface
Native app on mac, iphone,...
Slack integration works great
The price is really steep per user and you get almost no data in return.
Can't tell you cost per phone call until end of month
Their integration with Pipedrive works very badly.
We use this on a daily basis and rarely have issues. It works simply and effectively and allows you to use multiple phone lines and channels.
Oliver from Restaurant
Easy to use, no glitches, great concept, allows me to do my sales calls to clients all over the globe with ease.
Easy to use, good to use with the team
Great - We experienced problems last year but the support was really good - the efforts were put to fix it !
copy pass the phone number and see you calls by phone numbers or name. as well the app is really useful when you receive a call when you are not close by you PC
a bit long when you use the app to do some phoning the fact of the stand by to be able to enter a new number
Philip from Cobiro
Employees number: 11-50 employees
The app is basic and good for what you want it to do. It is very easy to use and effective. Setting it up is super easy and effective. The Mobile App is very easy to use and effective as well.
The only thing that could be improved is that sometimes the phone app sometimes logs off without you knowing about it and that means that you might miss a call if you are not around your PC.
Adrien from SendinBlue
Employees number: 51-200 employees
The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !
Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)
Allows you to call from your computer, you can handle your calls using a regular headset. Also you can sync your agenda and contacts as well
I Like The Quality of The Call , and the air call Support Team is Supports immediately If We raise a ticket