Aircall software


Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

111 Reviews of Aircall

Showing 1 - 20 of 111

Start your review of Aircall

Click to start
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Set up is easy, integration with CRMs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up
    - We use hubspot as CRM and we integrated aircall easily without a problem
    - For the quality and simplicity I get I think the price is very competitive

    Cons

    - You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload
    - Customer support could be better

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jahiezer from Apok, C.A.

    June 2018

    usefoul and fast call center

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make easy to keep communicate with clients by working in different equipments

    Pros

    Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues

    Cons

    The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    June 2018

    Smooth transition in transferring calls

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected

    Cons

    Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 2-10 employees

    June 2018

    Too expensive for a phone solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

    Cons

    Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    May 2018

    Easy to make calls everywhere

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.

    Cons

    It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Fast and efficient

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company

    Cons

    The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Chris from Chris Wells Photography

    May 2018

    A much easier way of doing things!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, smart way of doing business.

    Pros

    Cost is right - and easy to interpret. Extremely easy to use. Nothing new had to be learned (for the most part) outside of the software. Fun and intuitive.

    Cons

    Not really any so far. I like being able to utilize what I need when I need it. Plus, it is a great way to communicate with clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Overall it is a great product in a very crowded space. We joined in the early days.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time.

    Pros

    - ease of use
    - reporting features and ability to export data so we can create custom reports
    - ability and ease of scaling the size of our account

    Cons

    - the support does not always solve the issue/s we have

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carolina from Pipefy

    Number of employees: 51-200 employees

    March 2018

    Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.

    Cons

    Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Swetha from Student

    March 2018

    Can perform advanced skills quite easily

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance.

    Cons

    The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    February 2018

    Does the job... I guess

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible

    Cons

    Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from CHOICE FUTURE PLANNING

    February 2018

    Solid web based/ cloud based phone system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Air call is relatively easy to use and the analytics provided some great insight into call stats and performance

    Cons

    The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    January 2018

    Worst out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The only thing good about aircall is that it's cheaper than some of the competitors out there I think.

    Cons

    Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Carl from Food industry

    January 2018

    Great call quality, but very bad web application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Call quality never lets you down
    Reasonable pricing/minute
    Fairly easy interface
    Native app on mac, iphone,...
    Slack integration works great

    Cons

    The price is really steep per user and you get almost no data in return.
    Can't tell you cost per phone call until end of month
    Their integration with Pipedrive works very badly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    January 2018

    Easy to use, great for startups

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We use this on a daily basis and rarely have issues. It works simply and effectively and allows you to use multiple phone lines and channels.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Oliver from Restaurant

    December 2017

    Oliver's Aircall review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, no glitches, great concept, allows me to do my sales calls to clients all over the globe with ease.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    Aircall review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, good to use with the team
    Great - We experienced problems last year but the support was really good - the efforts were put to fix it !

    Cons

    few bugs!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    easy and quick

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    copy pass the phone number and see you calls by phone numbers or name. as well the app is really useful when you receive a call when you are not close by you PC

    Cons

    a bit long when you use the app to do some phoning the fact of the stand by to be able to enter a new number

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Philip from Cobiro

    Number of employees: 11-50 employees

    November 2017

    Basic and Good phone calling App

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The app is basic and good for what you want it to do. It is very easy to use and effective. Setting it up is super easy and effective. The Mobile App is very easy to use and effective as well.

    Cons

    The only thing that could be improved is that sometimes the phone app sometimes logs off without you knowing about it and that means that you might miss a call if you are not around your PC.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Adrien from SendinBlue

    Number of employees: 51-200 employees

    November 2017

    Easy and Intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !

    Cons

    Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
Do you use Aircall?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639