Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.

Dashboard Overview
Dashboard Overview
Dashboard Overview
Flexible Call Cascade
Flexible Call Cascade
Collaborative Call Activity Feed
Collaborative Call Activity Feed
Softphone Dialer
Softphone Dialer
User Working Hours Management
User Working Hours Management
Shared Contacts
Shared Contacts

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



117 Reviews of Aircall

Overall rating

4.5 / 5 stars

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Amanda from New Hanover County Schools

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Makes the call process easy!

Pros

The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze!

Cons

There isn't anything I can think of at this time.

Review Source: Capterra
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Ease-of-use

Value for money

Customer support

Functionality

October 2018

Pros

Plenty of features but the most important is not working: calling
Possibility to use foreign numbers

Cons

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling