Aircall Software


 

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.

 

Aircall - Dashboard Overview
 
  • Aircall - Dashboard Overview
    Dashboard Overview
  • Aircall - Flexible Call Cascade
    Flexible Call Cascade
  • Aircall - Collaborative Call Activity Feed
    Collaborative Call Activity Feed
  • Aircall - Softphone Dialer
    Softphone Dialer
  • Aircall - User Working Hours Management
    User Working Hours Management
  • Aircall - Shared Contacts
    Shared Contacts
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

90 Reviews of Aircall

 

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Software Advice Reviews (10)
More Reviews (80)

Showing 1-10 of 10

David from Hunter Vision
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Aircall is cool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!

Cons

Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.

Review Source
 
 

Allen from SpyGuy Security
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Review Source
 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very solid choice for small(er) companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pros

I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

 
 

Amber from Bellhops
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good for small teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

 
 

John from Think Smarter Inc.
Specialty: Professional Services

April 2016

April 2016

A tool with tremendous value at a modest cost

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Likes Least

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Recommendations

Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!

 
 

Mike from PayCar
Specialty: Finance

March 2016

March 2016

great app, great quality, wouldn't change it for the world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

very easy to use, and the quality of the calls are perfect

Likes Least

sometimes a bit buggy : the date and time of the calls are not perfect

Recommendations

don't hesitate, it works like a charm, and the support is amazing too

 
 

Danyell from Smile Brilliant
Specialty: Contact Center

March 2016

March 2016

Great Online Phone App =]

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use, and if you need help you can get it right away!

Likes Least

Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Recommendations

The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!

 
 

Bill from Honor's Builders, LLC
Specialty: Media and Entertainment

March 2016

March 2016

Aircall is a great tool for startups and growing businesses alike

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Likes Least

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.

Recommendations

A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!

 
 

Thais from Uber
Specialty: Other

March 2016

March 2016

Great product, definitely fits our needs !

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.

Likes Least

So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.

Recommendations

I would recommend explaining why and who they use, and how it helped them perform better.

 
 

Lloyd from The Aark clinic
Specialty: Healthcare

March 2016

March 2016

Simple but very effective

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras

Likes Least

It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great

Recommendations

Always consult the vendor if you require any further specifications as they are very eager to provide the best service.

 
 
 
Showing 1-20 of 80


December 2017

December 2017

easy and quick

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

copy pass the phone number and see you calls by phone numbers or name. as well the app is really useful when you receive a call when you are not close by you PC

Cons

a bit long when you use the app to do some phoning the fact of the stand by to be able to enter a new number

Review Source: GetApp
 

Philip from Cobiro
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Basic and Good phone calling App

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The app is basic and good for what you want it to do. It is very easy to use and effective. Setting it up is super easy and effective. The Mobile App is very easy to use and effective as well.

Cons

The only thing that could be improved is that sometimes the phone app sometimes logs off without you knowing about it and that means that you might miss a call if you are not around your PC.

Review Source: GetApp
 

Adrien from SendinBlue
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Easy and Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !

Cons

Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

Review Source: GetApp
 


November 2017

November 2017

Good internet based app

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Allows you to call from your computer, you can handle your calls using a regular headset. Also you can sync your agenda and contacts as well

Review Source: GetApp
 


November 2017

November 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I Like The Quality of The Call , and the air call Support Team is Supports immediately If We raise a ticket

Review Source: GetApp
 

Kimberly from Sunplay Pools and Spas
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Value for Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour.

Pros

Easy to set up, the pricing is way better than most VoiP providers, and the user interface is easy to use. The soft phones work really well and the call quality is as good as it was on our desk phones. They handled all of the number porting and even set up the user profiles for me. No outages to date.

Cons

The support is a little slow to respond, but any issues that I've had since using them haven't been seriously urgent.

Review Source: Capterra
 

Allison from Embark Vet
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Increased Productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our customer support team is spread out across the country. Aircall allows us to stay connected and take care of our customers the way we like. We use Aircall as our primary phone and love the routing features to direct the right customers to the right support.

Review Source: GetApp
 

TJ from Bidvine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I use Aircall at work and I won't be going back to other products. It's cheap, simple to implement and great results.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to share recordings of calls and listen to playbacks.
If you have the Chrome widget installed, it makes it easy to call people there and then, without clicking in and out of pages.

Cons

There is no warning when the net connection is bad and this can result in poor quality calls being made. As I work in sales, I always need a clear line to help build trust.

Review Source: GetApp
 


September 2017

September 2017

Top - Very Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Review Source: GetApp
 

Patricia from Spotahome
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Useful tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's an easy tool to use because it finds easily the calling codes and establishes phone connections fast.

Cons

Sometimes calls experience trouble in the establishment and the tool is down and can't be used, otherwise all good :)

Review Source: GetApp
 

Heili from eAgronom
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Aircall helps us communicate with our clients from small European markets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that we have the option to work with small markets like the Baltics and Central European clients. Aircall enables us to have numbers in all of those countries.

Setting up Aircall was a breeze, the support has been there for us to make sure that all of our setup is enabling the best use case. It was easy to teach employees to use this app and make it a part of our daily routine.

Cons

The con of Aircall for us is that I have to manually download contacts from Intercom to upload them to the contact list in Aircall.

Review Source: GetApp
 

Andrew from Jettly
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Contacting clients all over the world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to utilize when handling clients foreign and domestic. Voicemail service is easily accessible. The clarity during my conversations has been flawless.

Cons

The main difficultly I experience is when I'm not in Wi-Fi zones. The app uses alot of data. So I try to utilize this app when on Wi-Fi or connected directly to the internet.

Review Source: GetApp
 


August 2017

August 2017

Value customer feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Value customer feedback
- Continue to improve features and quality
- We receive free headset across global customer service team
- Recording is Perfect tool to monitor agents quality
- Reporting tool is too cool : informative, nice graphic

Cons

- Doesn't show phone numbers from Mainland China (A crazy and huge market for us to support and also where the main income from), instead we just received as Anonymous call. Call back is impossible.

Review Source: GetApp
 


June 2017

June 2017

We love this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their phone system is very easy to set up and use. We were up and running in less than a day. In addition, the phone app makes it even easier to connect with customers while out of the office- no being tied to a traditional office phone system. It has ultimately made us a better company for our customers, allowing them to reach us wherever we may be in the world.

Cons

There have been a lot of updates recently- can get annoying when constantly restarting and updating the app. However, as a tech company ourselves, we understand the need to fix things and push them out to customers.

Review Source: GetApp
 

Erin from Cause IQ
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Cons

Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

Review Source: GetApp
 


June 2017

June 2017

Very convenient for multi-employee use of the customer service hotline.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tailored to be interfaced with other apps in order to synchronize address books, tags and comments for example

Cons

The audio quality can be unreliable when wifi connection slows down and the desktop app needs to be launched before plugging-in the headset in order for it to work properly.

Review Source: GetApp
 

Sosthène from LeCiseau
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are using Aircall as a classic phone. We received call from our partner and customer and they always tell us the sound is pretty good. The app is reactive :)

Cons

There is a big problem when I'm connected at the same time on my laptop and on my phone. I would like to be connected on both when i'm not in front of my computer !

Review Source: GetApp
 

Nicholas from Penn State University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Aircall for Student Media Creator Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Advice to Others

If you need a web-based phone platform that's fast to deploy, simple to use and exceptionally reliable, you can't miss Aircall.

Review Source: GetApp
 

Alex from LegalTrek

March 2017

March 2017

Really not happy with AirCall service and quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider!

Pros

Slick interface

Cons

Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service

Advice to Others

I would be careful if you are not in US,

Review Source: Capterra
 

Bandela B. from Chekweb
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Perfect tool for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone.

Review Source: GetApp