Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.



123 Reviews of Aircall

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 123 reviews

December 2018

Ben from Schudio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

4 of 5

December 2018

Software based phone system

Pros

Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play.
Being able to see who's calling, log that straight away in the software, and also have a quick link to click to view that customer/client information means the agent handling the call can in most cases respond much more quickly, and save the step searching for the customer's records.

Cons

It's quite expensive per user, almost twice the cost per user of our current physical phone system, and more expensive than other software phone providers. There also were some strange issues with the bluetooth streaming protocols forced on bluetooth headsets when using their app which hasn't been present in other similar apps that I trialed and tested.

November 2018

Peter from University of St Andrews

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Easily setup a call center for your business

Pros

Initial setup was very quick and easy, it took no time at all for us to get everything installed and configured correctly.
Aircall integrates with our other systems and programs seamlessly, allowing our email campaigns to feed information through with ease.
Aircall also offers the ability to track performance and activities across the globe, particularly useful for us when contacting international applicants / students.

Cons

The connection strength can be shaky at best, since Aircall relies on an internet connection this is to be expected, but for our staff who are off-campus somewhere else in the world this can be particularly annoying.
It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.

November 2018

Michelle from Hunter Vision

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

2 of 5

November 2018

Hoping for improvement

Pros

I like that it is easy to use and navigate. It's also easy to find recorded calls if you need to go back and listen for something.

Cons

We frequently have issues with call quality and dropped calls. It has been a little better since we started opening in Chrome rather than through the app.

November 2018

Denise from Pawzazz mobile grooming

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Decent quality

Overall it has a lot of potential, but it does have some bugs that need to be worked out first

Pros

Aircall is a great VoIP. They have an app I can download directly to my phone which makes things pretty easy. I really love the notetaking feature so I can make notes while listening to voicemails, talking on the phone with clients, etc. When I am wearing my bluetooth earpeice, the notetaking feature is awesome!

Cons

Sometimes the app doesn't work as expected. I've found it to be bug riddled lately. The support staff is pretty good overall, however, the software itself does need some TLC. Also, sometimes the call isn't the best quality but that could be my internet connection or data connection.

October 2018

Marc from N2 Publishing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

My Aircall review

Pros

The phone calls that I have used Aircall for have been clear and I have not had an issue with calls being dropped.

Cons

I wish that the software would automatically make you unavailable after a set period of time so that you didn't have to keep doing it yourself.

October 2018

Amanda from New Hanover County Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Makes the call process easy!

Pros

The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze!

Cons

There isn't anything I can think of at this time.

October 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2018

Promising the sky, delivering the hell...with a time spoiling helpdesk

Pros

Plenty of features but the most important is not working: calling
Possibility to use foreign numbers

Cons

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling

October 2018

John from GSK

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

October 2018

Aircall and Piprdive combination do the job for me

Pros

Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.

Cons

Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Pay attention through training

The program is not bad it does however have multiple kinks that need to be resolved.

Pros

Easy to connect to client and very clear sound.

Cons

When you need to place someone on hold for an extended period of time it makes it so you cannot return to the call and have to call the client all over again.

September 2018

Praveen from Accenture

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Setting up a call center in just 5 minutes!

Pros

Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience.

Cons

They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

Good For Small Teams

It's been okay, I'm waiting for Aircall to really wow me with support.

Pros

It's easy to use and train staff on, reporting is okay. It's a LOT prettier than Grasshopper. It also integrates with Intercom, which is nice.

Cons

The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Set up is easy, integration with CRMs

Pros

- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up
- We use hubspot as CRM and we integrated aircall easily without a problem
- For the quality and simplicity I get I think the price is very competitive

Cons

- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload
- Customer support could be better

June 2018

Jahiezer from Apok, C.A.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

usefoul and fast call center

Make easy to keep communicate with clients by working in different equipments

Pros

Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues

Cons

The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends

June 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

4 of 5

June 2018

Smooth transition in transferring calls

Pros

Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected

Cons

Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.

June 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Too expensive for a phone solution

Pros

Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

Cons

Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.

May 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy to make calls everywhere

Pros

Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.

Cons

It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

May 2018

Fast and efficient

Pros

We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company

Cons

The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing

May 2018

Chris from Chris Wells Photography

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

A much easier way of doing things!

Easy to use, smart way of doing business.

Pros

Cost is right - and easy to interpret. Extremely easy to use. Nothing new had to be learned (for the most part) outside of the software. Fun and intuitive.

Cons

Not really any so far. I like being able to utilize what I need when I need it. Plus, it is a great way to communicate with clients.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Overall it is a great product in a very crowded space. We joined in the early days.

It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time.

Pros

- ease of use
- reporting features and ability to export data so we can create custom reports
- ability and ease of scaling the size of our account

Cons

- the support does not always solve the issue/s we have

March 2018

Carolina from Pipefy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use!

Pros

Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.

Cons

Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.