We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.

The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.

One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!

They appear to offer good rates and a good system, unfortunately this is not true.

Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid!

Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue.

The software fit our needs and was easy to set up.

Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all.

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Not all features a are intuitive to find, though extensive documentation exists within the app.

We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!

I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!

There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!

Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.

This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.

I NEEDED A FLEXIBLE TELEPHONY PROGRAM FOR MULTIPLE SALES AGENTS IN MULTIPLE STATES WITH TEXT CAPABILITIES AND MANY OTHER FEATURES AT AN AFFORDABLE PRICE FOR NEW COMPANY. ALL OTHERS WERE RIDICULOUSLY PRICED AND REQUIRED UPGRADES FOR FEATURES THAT ALOWARE MADE STANDARD. THE SUPPORT IS UNMATCHED AND SPEED OF HELP IS TOO!

PRICE!!! EASE OF USE AND SUPPORT IS UNBELIEVABLE!! THEY ARE SO FLEXIBLE TO HELP WITH CHALLENGES AND CHANGES I NEEDED FOR MY BUSINESS AND VERY QUICK TO SUPPORT ANY ISSUE

THERE'S NOT ONE BAD THING I CAN SAY HONESTLY

Customer Support - A+ Quality of Product & Service - A+ Price - A Pleased Clients and Staff - A+

The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen. And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you. Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware. As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for. No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do... But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service. If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware. There's no need to equivocate any longer, pull the trigger and sign up for Aloware today.

I'm sure there are cons, however I've yet to encounter one.

Easy to use, the new app is a big plus. Can have multiple lines

The line connexion with customers is not so good

Consistent experience and accessible information across our enterprise.

As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.

Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy.

Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet

That it had the potential for a lot of flexibility in call routing, recording and text messaging

It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Excellent customer service open 24/5 and simple to implement

Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin

3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis

We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app.

There were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part.

Great customer service during my learning curve

Easy of use and great features for any business looking for a dialer. Less expensive than other options.

Call recording features had some issues but we solved them

Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us. The software is easy to use, and scales well with our business.

Downloading data for the creation of reports is very slow (often doesn't work for large datasets). Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.

Very good!

Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.

Upload templates became difficult on certain computer.

Great

Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend

Reporting and routing sometimes off . But overall still great

Very responsive

Best calling platform out there, and they keep adding features!

Minor ui/ux issues... Nothing else was a major issue at all

We were working with our Financial service where we offer customers mostly from USA insurance solutions and we were looking for a solution preferably web based and affordable to make calls and send SMS to our customers and we found Aloware perfectly matches our requirement. So we signed up and got great help from their support team to set up and run properly.

- Easy to use web based feature. - Excellent for small and medium scale businesses. - Easy CRM integration with most of the leading CRM softwares. - Easy SMS and Call tracking.

- I have not found great deal of cons to write here but may the pricing can be a little bit lower so that a lot of small businesses can afford.

My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient.

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.

i love the function of the software. Tracking and automation is great.

The software is not extremely user-friendly there are lots of menus to click through and it is not extremely inherent where to click through.

it has been a GREAT overall Experience

It easily lets you monitor multiple numbers and track productivity

Have not found a con yet. It does everything i want it to do

great experience

Easy to use, you get everything you need in one platform. and easy to understand

I haven't try the crm, there is not much that I don't like

functionality! Many helpful features and creative uses. Makes marketing tracking super easy and automated

would be great to have video tutorials on how to use