--- title: "AVOXI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AVOXI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AVOXI is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/avoxi-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) / AVOXI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/avoxi-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/avoxi-profile/alternatives/) # AVOXI User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 59 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 50 reviews (85%) - 4 stars: 8 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. - Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. - I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. ### Most mentioned cons - Not being about to text phone numbers from one country for a different country. - Billing usage reports contain raw data and are not customizable (to customers) - No ability to track open/closed issues, requests in admin portal ## AVOXI customer reviews Showing reviews 1-25 of 59 (page 1). ### Virtual Norwegian number with forwarding. - Overall rating: 5/5 - Reviewer: Osama K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable. #### Cons For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault. #### Reasons for switching to AVOXI cost less --- ### Good hearted Innovation driving great change in VA Automation for our business - Overall rating: 5/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up. #### Cons It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team. #### Reasons for choosing AVOXI Much more controllable complexity and a more sophisticated, reasonably priced service. #### Reasons for switching to AVOXI I saw their features and what they promoted, tested it and was more than happy, not finding any other alternative. #### Vendor response William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review. Replied September 2020 --- ### Call Center during Pandemic Situation - Overall rating: 4/5 - Reviewer: Westley F. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard. #### Cons Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation. #### Vendor response Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI Replied October 2020 --- ### Honest review - Overall rating: 5/5 - Reviewer: Fernan G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered It was good, all issues were able to resolve asap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I find it very easy to use and easy to navigate and not complicated #### Cons Those little issues sometimes, incoming and out going. #### Reasons for choosing AVOXI I'm using it before from my previous company and it was a very good product. --- ### Feedback - Overall rating: 5/5 - Reviewer: Siby J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Customer support is excellent.We don't have to wait in que to talk to a technician. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services . #### Cons At present I don't have any bad experience . --- ### AVOXI is an AWESOME Business Tool! - Overall rating: 5/5 - Reviewer: Yvette R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AVOXI is very user friendly and has various features that enables a small business to function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS! #### Cons The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process. --- ### Well done to [SENSITIVE CONTENT] in support - Overall rating: 4/5 - Reviewer: Nelson G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. The product is user friendly . #### Cons More call features would be great as well. #### Reasons for choosing AVOXI none --- ### Good experience - Overall rating: 5/5 - Reviewer: Carlos F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems. #### Cons I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable. #### Vendor response Thanks for your feedback Carlos! We are happy to hear that you find the platform so easy to use! - Team AVOXI Replied October 2020 --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Renat G. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avoxi is user-friendly and reasonable cost with excellent support. #### Cons Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support. --- ### Scalable and easy to implement - Overall rating: 4/5 - Reviewer: Andy D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Available local DID numbers for a lot of major cities/countries Easy to add/remove user licenses Easy to set up call routing, virtual attendants Very scalable without the need for large capital investments #### Cons No mobile apps or desk phones available Billing usage reports contain raw data and are not customizable (to customers) No ability to track open/closed issues, requests in admin portal #### Vendor response Andy - Thanks for taking the time to leave us this review. Happy to hear such positive feedback. We are had at work on the platform and use feedback like yours to help us prioritize enhancements! Thanks again! Replied October 2020 --- ### Outstanding Solution for our Needs - Overall rating: 5/5 - Reviewer: Jaime P. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level. #### Cons What Avoxi offers is exactly what I need for my business. #### Vendor response Wow, what kind words Jaime! I'm glad you've had such a great experience with AVOXI. Replied October 2020 --- ### 10 years of great service - Overall rating: 5/5 - Reviewer: Ashish K. - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence. #### Cons The administration user interface was not so easy to use, but Avoxi have changed that for better recently. --- ### Problem Solved - Overall rating: 5/5 - Reviewer: Deborah B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Directs our customers to the appropriate person instead of constantly being transferred. #### Cons I have not found any issues with the product. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Zack B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I would like to acknowledge all the hard work that [SENSITIVE CONTENT HIDDEN] has put in to resolve my issue. Although it took a few days to get some settings resolved, his perseverance and unrelenting pursuit towards finding a solution is truly admirable. He bent over backwards for me and accommodated to my requests for support at any time that i provided him. This truly reflects that traits of a service professional. Thank you [SENSITIVE CONTENT HIDDEN] and the Avoxi Support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Relatively straightforward when it comes to setting up the platform. #### Cons It took a while to get certain configuration settings right. #### Vendor response Hey Zack - Thanks for spending some time to leave us your review. Sorry you had some trouble getting started but we are SO happy to hear our team was able to help. Thanks again! - Team AVOXI Replied October 2020 --- ### Customer service is king - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Research - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The positive communication with the sales department is reflected just as much with the customer service department. You don't get the impression that once the sale is over, you're still well served. #### Cons The frustration of adapting to new software when time is running out. #### Vendor response I'm thrilled to hear you had such a positive experience with our team! Thanks for taking the time to let us know! Replied September 2020 --- ### Useful and stable - Overall rating: 5/5 - Reviewer: Mario Z. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered It's a good choice to fix with Avoxi. It's easy to sellect and fix the worldwide numbers to our system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros stable is most important for software. Yes, this is a stable services and didn't have any accident yet #### Cons Stable, I wish it can be keeping. Nobody like business stopped due to unstable supporting system --- ### Excellent Quality. Ease of use. - Overall rating: 5/5 - Reviewer: Sudhir B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The experience has been good #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. Easy to install. We can also record calls and download the recordings. #### Cons It is a expensive than other alternatives. #### Vendor response Thanks for taking the time to leave us a review! - Team AVOXI Replied October 2020 --- ### Customer service - Overall rating: 4/5 - Reviewer: James A. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to make, easy to contact, and effective as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the customer service and supportive team of AVOXI, prompt response, and effective action. #### Cons I couldn't think up to now. I feel like overall is good. I would like to use extended time in the future. --- ### Worldwide Solution - Overall rating: 5/5 - Reviewer: Bayram G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Makes us available like a local company in abroad countries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Worldwide availability is the most important part. #### Cons Price for Dubai lines is little bit expensive #### Reasons for choosing AVOXI Easy to configure and does not need to have physical lines. --- ### Smart Queue Great Product to use - Overall rating: 5/5 - Reviewer: Bill B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends. --- ### Top notch virtual phone line and call diversion service. - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately. #### Cons There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought. --- ### Trust Avoxi - Overall rating: 5/5 - Reviewer: Tom C. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform. #### Cons There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx. --- ### One stand solution for Call centres - Overall rating: 5/5 - Reviewer: Dhanalakshmi S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :) #### Cons There are no such features which I liked least about this software. #### Reasons for choosing AVOXI Due to costing, ease of configuration & usage --- ### Great Service - Overall rating: 5/5 - Reviewer: Eben Wikus J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Call Quality is top-notch, Customer Support is Superior. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. #### Cons Avoxi partner portal is a bit outdated, but manageable --- ### Avoxi is the best for this service on the market - Overall rating: 5/5 - Reviewer: Capucine G. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good. #### Cons For the use of our project this service is perfect, nothing seems negative about AVOXI to us #### Reasons for choosing AVOXI Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great. #### Vendor response Capucine - Thanks so much for the fantastic review. We really appreciate your feedback. Replied October 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/?page=2) --- AVOXI Reviews, Pros and Cons - 2026 Software Advice