No mobile apps or desk phones available. Billing usage reports contain raw data and are not customizable (to customers).

We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

It's a good choice to fix with Avoxi. It's easy to sellect and fix the worldwide numbers to our system.

The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use.

Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX.

It is reliable price vs quality, support and possibilities.

Ease of use, great customer support, reasonable pricing that can be customized according to usage.

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

SENSITIVE CONTENT] who made usage easy. He is one of the best sale/ support that my Company has had the privilege to utilize within 20 years.

Avoxi software are easy to setup, to use and quite comprehensive.

My overall experience with AVOXI has been great. I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number.

Stable is most important for software. Yes, this is a stable services and didn't have any accident yet.

When I have found problems, I have gotten a response very fast.

Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.

They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer.

I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great.

I really like this company. They don't take customer retention for granted and are very fair, kind and competent.

Customer  Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent.

Great experience and amazing customer service.

These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Easy to set up call routing, virtual attendants. Very scalable without the need for large capital investments.

If you're late for payment, you will be imposed of late panalty fees of USD $99.99.

The frustration of adapting to new software when time is running out.

Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine.

There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI.

It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

US Dollar

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI). 


Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.


AVOXI Genius enables enterprises to track call dispositions and maintain customer information using summary notes. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.



LongDescription

Real Time Analytics

Call Tagging

Call Transfer

Caller Profiles

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Communication Management

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Data Import/Export

VoIP

File Transfer

Call Routing

Virtual Extensions

Call Queues

Recording

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Real Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Customizable Caller ID

Phone Key Input

Call Reporting

Queue Management

Role-Based Permissions

Multiple Scripts

Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Manual Dialer

Multiple Parties

Real Time Reporting

Conferencing

Reporting/Analytics

Monitoring

Scheduled Recording

Voice Customization

Video Conferencing

Call Tracking

Call Monitoring

Archiving & Retention

Third-Party Integrations

Multiple User Accounts

Callback Scheduling

SIP Trunking

Contact Management

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Conferencing

Call Tracking Metrics

For Cloud Phone Systems

Automated Attendant

Mobile Access

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

AVOXI

Live Online

Webinars

Documentation

Videos

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

Email Templates

Audit Trail

Version Control

Notes Management

Booking Management

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

AVOXI vs Microsoft 365

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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