My Preferred Carrier

I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

Pros

User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

Cons

The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

User Friendly Portal for Ordering and Porting Telephone Numbers

Overall, the portal is user friendly and is useful.

Pros

It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

Cons

Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

Great rates, reliable network, features leave a lot to be desired.

Predictable rates with a reliable network.

Pros

I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

Cons

Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours.

Worry free call routing.

Pros

Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.

Cons

There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!

On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time.

Pros

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with!

Cons

I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth!