Bandwidth Software

Review of Bandwidth

Awesome! Makes getting new numbers and porting numbers so easy!

Pros

The portal! It's so user friendly and has a really nice design to make finding things easy.

Cons

The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.

Great customer support

Awsome!!!

Pros

Their customer support , need somthing done they do it no questions asked

Cons

Has a little bit of bugs in their software, but with their awesome customer support it's not much of a problem

Bandwidth were straight forward to onboard, with supportive, responsive and attentive people

Pros

Low touch new number Provisioning, Phone Number Dashboard API, honest trust site (status.bandwidth) and a easy to use portal.

Cons

The slight complexity of porting larger amounts of numbers that needed to be split out. This however was supported by Bandwidth through a 'Project Port' moving forward and helped simplify the larger porting orders submitted.

It works great and is easy to use.

Pros

The ease at which I am able to submit port requests and track them. It is easy to navigate and train with.

Cons

The software and supporting database functionality doesn't support some of the reporting I would like ot be able to do and the UI could be updated to show data like ports in a better format.

The team is highly responsive and helpful.

Pros

I like that changes are easy to make, and that there are so many options, to forward numbers for example, and to make cnam updates.

Cons

I don't like that there are different portals. It would be nice to have support, DIDs, e911, etc., all under one portal.

Easy to use, Would recommend to anyone.

Fast turn up dates for my customers.

Pros

The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.

Cons

I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Really good service and product is great

Pros

Everything about customer relations is really good.

Pricing and network coverage is really good.

Really fast to provision new DIDs.

Reliable network

Easy to port DIDs. It's nice to have regular updates on order status.

Cons

No support for collect calls

They can't guarantee calls quality on toll free numbers in Canada

Web portal lack a bit of polish (multiple logins for different proucts, weird alignments sometimes, options that are "not available", but still shown...).

API is XML based

User Friendly

I saved alot of time with the ease of use submitting ports or ordering new numbers.

Pros

User-friendly / efficient to work with (Everything you need to fill out is on 1 screen, no need to tab or go to another screen to complete). Most other companies requires users to go to multiple tabs/screens to order or port numbers.

Cons

The partial/full port migration indicator gives off a lot of inaccurate rejects, which in the end result in loss of time making it longer to get a FOC since you need to dispute the reject and resubmit.

Great!

Pros

Ease of use. Easy to look up info and activate ports! I really like the fact that you can take care of everything through the portal.

Cons

there really is not a lot I can think about as a con for this as I stated before pretty much everything can be handled.

Great staff and very responsive to your needs!

The ability to easily organize our phone numbers into sub accounts and locations. Easily being able to acquire numbers in certain rate centers and locations.

Pros

The ease of use of the portal was fantastic. It is far and above other providers that we have worked with in the past. The onboarding team and account rep were very responsive through the whole process.

Cons

The fact that the 911, support and dashboards websites require separate accounts and logins for each.

Always Prompt and Friendly service.

Pros

Easy to use and the portal is easy to use and when I have questions about it I usually get quick answers.

Cons

When I use your software, I know I am at work. Other than that the Portal is easy to use and when I have questions about it I usually get quick answers.

One of the Best

Ease of use

Pros

Ease of use. Well thought out. This is one of the easiest things to navigate and gives you excellent control over your account.

Cons

I really don't have any Cons. It is well thought out and intuitive. It is much easier to use the comparable products.

Bandwidth provides an amazing product and their customer service is second to none.

Pros

Other than how simple the software is to navigate, the best part about Bandwidth is their customer service. I can submit a ticket and more times than not there is a resolution within the hour. They are extremely prompt as well as informative in their responses, making them very easy to work with.

Cons

The only negative experience I have had with Bandwidth has actually been resolved. Ordering numbers used to not be straight forward. However, Bandwidth recently updated their system making it much easier to search for numbers specifically.

Stuck in the Middle

Price and service!

Pros

I think we all are stuck between the customer and the vendor and need to do our best to make sure everyone is taken care of, support team stepped in for me on more than one occasion to make sure my customer made the impossible deadlines. I cannot say thank you enough for what Bandwidth accomplished!

Cons

The only think I see as a con is after hours support is on call and every minute you wait when you have an issue seems like an hour!

The site is very user friendly and the customer service I receive is excellent.

Pros

I like being able to see the notes from Bandwidth in the order. The staff is DASH is always helpful.

Cons

I would like to be able to check the status of project ports in the portal. For Toll Free porting, we cannot select customer activation. Toll Free ports are trigger automatically.

I have been very pleased so far with my experience.

This makes porting really fast. Easily order new numbers.

Pros

Its mostly automated allowing me to make corrections easily. Employees are always polite and helpful, many going out of their way to assist in issues.

Cons

The advanced address form portion is a bit confusing. Automatic delay does not seem to work or when you press it the order goes into exception as the FOC is past due. More debugging on the delay activation part might be in order.

Easy to use and support is responsive

Pros

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

Cons

Wish there was a little better navigation between searching records and viewing a record. If I open a record and then need to open another record, I have to either click the back button (Which is not always the best option) or I have to do a entirely new search.

FABULOUS!!!

Pros

The service that I received from my onboarding team and my sales team is the best that I have experienced in the last 20 years. Due to the attention to detail and the actual felt care of each of the team members that took care of my account is something that cannot be forced or paid to do. I give this team 10 stars our 5. Thank you for all your support.

Cons

I have yet to find something that I don't like. This question stumped me as I could not find anything that I do not like.

Support is responsive and helpful. Not crazy about the web interface.

Pros

Messaging APIs have been nice. I also enjoy the porting process with BW. Much easier than the other carrier we use (and we hope to move off of soon).

Cons

Navigating the web interface and the various portals. A new tab is opened for each portal (messaging, numbers, support, etc.). But that's a small nuisance.

Great Uptime!

Pros

Bandwidth.com has excellent service. We have never had an outage with them in over two years. It is very rare for a company not to have outages.

Cons

The only con I would have to say thier pricing could be a little more aggressive. We have a few redundant carriers that hav ebetter pricing.