It allows us to provide our customers service, with the ability to timely maintain that service.

I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.

That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.

Overall, it's a been a very positive experience. We have received exceptional service in almost every instance where needed. Even when Bandwidth's services were DDOS'd in September of 2021 (as were several other providers during the year), they engaged us and kept us up to date with what was happening. We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels.

Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward.

There have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning.

Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help. Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue.

We use Bandwidth as a provider because they are cost effective. The product is good when it is working

Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask. Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers.

Overall, the portal is user friendly and is useful.

It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

Bandwidth's API provides for a great customer experience on our end.

When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.

I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.

Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Ease of use. Excellent feature set

The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class

I would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.

Outstanding Support, User Friendly Portal, Makes my job easier!

-Great customer service! -Easy to understand -Portal is user friendly -Easy to Submit Ports and order New Numbers

- Unable to edit comments or delete attachments in orders -Availability of numbers in some rate centers slim or none available.

Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.

Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.

Awesome! Makes getting new numbers and porting numbers so easy!

The portal! It's so user friendly and has a really nice design to make finding things easy.

The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.

For the most part good. Issues with service caused a number of troubles. The recent cyber attack didn't help. Better visibility/communication.

Porting dept. Super Team, thanks for the consistent top-notch help.

Porting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.

real time access and processing of orders, number porting, complete control of e911 services we provide to end users.

Hands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services.

Sometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order.

It is very simple to navigate through the portal. The site is always up and reliable. It allows the user to have control over the requests. Customer Service team is awesome to work with and knowledgeable. I can get new numbers in an instance.

The automatic messages posted on orders don't make sense often so you have to call in to find out what they mean. The user often misunderstands the automated message for a message from customer service.

Fast turn up dates for my customers.

The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.

I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

The overall has been pretty good. A few snags here and there but for the most part the software is great and support is helpful when it's not great

The best thing is how quickly the turn around time is for the number ordering and updating

The spreadsheets for emergency Services and the lack of help when asking questions to support

Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Rejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time

Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy.

What I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen.

The thing I like least about this software is I wish some of the rejection codes sent were easier to know.

We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease.

Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.

I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped.

I can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket.

Flexibility, convenient pooling of SIP usage minutes across multiple trunks

Customer support, ease of use, features, API, E911 service is highly granular for PSAP information, SMS support

T.38 fax support is spotty, apparently due to inconsistent implementation in Bandwidth's service vendor pool

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries. Thank you!

Some reporting capabilities could be improved but the team was able to resolve the issues we were experiencing.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

Automated system notes. Rejection, Need to expand their footprint Internationally in the future.It's lacking in some basic reporting

The website is so easy to use. It's very self explanatory and there is no information there that doesn't need to be.

After submitting a port request, it can sometimes take a while to receive a response with information regarding the port.

Rarely any service issues, especially for domestic calling. Pricing is good especially if you do a decent amount of volume.

Nothing really. Any issues we've had have been minor and support was good about addressing them quickly.