All Bandwidth Reviews
1-25 of 128 Reviews
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Greg
Higher Education, 1,001 - 5,000 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2022
Stripe for Cell Phones
Dorothy
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
I have multiple access, dashboard, support, Voice&Text Messaging & 911. I find them all easy to use
It allows us to provide our customers service, with the ability to timely maintain that service.
PROSI like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.
CONSThat I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.
Brian
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Bandwidth does exactly what we need
Overall, it's a been a very positive experience. We have received exceptional service in almost every instance where needed. Even when Bandwidth's services were DDOS'd in September of 2021 (as were several other providers during the year), they engaged us and kept us up to date with what was happening. We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels.
PROSBandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward.
CONSThere have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning.
Jerry
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Toll Free Verification - very challenging
Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help. Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue.
PROSWe use Bandwidth as a provider because they are cost effective. The product is good when it is working
CONSToll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask. Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers.
Reasons for switching to Bandwidth
More cost effective and we thought better support
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
User Friendly Portal for Ordering and Porting Telephone Numbers
Overall, the portal is user friendly and is useful.
PROSIt is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.
CONSPorting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.
Ben
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Service could be better
Bandwidth's API provides for a great customer experience on our end.
CONSWhen it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
The Bandwidth Dashboard is very easy to use
I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.
CONSAlthough I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Brings ease to dealing with Telephony
Ease of use. Excellent feature set
PROSThe ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class
CONSI would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent experience using Bandwidth Software! It's easy to use, great support, and always improving
Outstanding Support, User Friendly Portal, Makes my job easier!
PROS-Great customer service! -Easy to understand -Portal is user friendly -Easy to Submit Ports and order New Numbers
CONS- Unable to edit comments or delete attachments in orders -Availability of numbers in some rate centers slim or none available.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2018
Best Portal Experience, Hands Down
Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.
CONSNot much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Review of Bandwidth
Awesome! Makes getting new numbers and porting numbers so easy!
PROSThe portal! It's so user friendly and has a really nice design to make finding things easy.
CONSThe updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.
Aaron
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2022
Easy to work with - Excellent support.
For the most part good. Issues with service caused a number of troubles. The recent cyber attack didn't help. Better visibility/communication.
PROSPorting dept. Super Team, thanks for the consistent top-notch help.
CONSPorting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.
Reasons for switching to Bandwidth
Price, support, features, service.
Robert
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Been Using Bandwidth for Years - GREAT EXPERIENCE
real time access and processing of orders, number porting, complete control of e911 services we provide to end users.
PROSHands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services.
CONSSometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order.
Liz
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Easy to use, easy to navigate & reliable
It is very simple to navigate through the portal. The site is always up and reliable. It allows the user to have control over the requests. Customer Service team is awesome to work with and knowledgeable. I can get new numbers in an instance.
CONSThe automatic messages posted on orders don't make sense often so you have to call in to find out what they mean. The user often misunderstands the automated message for a message from customer service.
George
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy to use, Would recommend to anyone.
Fast turn up dates for my customers.
PROSThe customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.
CONSI am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.
Stephanie
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
Bandwidth Easy to use Portal
The overall has been pretty good. A few snags here and there but for the most part the software is great and support is helpful when it's not great
PROSThe best thing is how quickly the turn around time is for the number ordering and updating
CONSThe spreadsheets for emergency Services and the lack of help when asking questions to support
Bethanie
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Best & Most helpful Support Team!
Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.
PROSThe Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.
CONSRejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time
Brian
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great Customer Service from Porting department
Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy.
PROSWhat I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen.
CONSThe thing I like least about this software is I wish some of the rejection codes sent were easier to know.
Eyeleen
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2018
Bandwidth team always provides expectional customer service.
We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease.
CONSLack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.
Mary
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Porting trouble
I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped.
CONSI can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Bandwidth.com is a solid SIP service provider - no complaints
Flexibility, convenient pooling of SIP usage minutes across multiple trunks
PROSCustomer support, ease of use, features, API, E911 service is highly granular for PSAP information, SMS support
CONST.38 fax support is spotty, apparently due to inconsistent implementation in Bandwidth's service vendor pool
Trinity
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Thank you for all your services, much appreciated
Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries. Thank you!
CONSSome reporting capabilities could be improved but the team was able to resolve the issues we were experiencing.
Lisset
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2018
Portal is very easy to use
Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.
CONSAutomated system notes. Rejection, Need to expand their footprint Internationally in the future.It's lacking in some basic reporting
Nikki
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
The people at Bandwidth are so friendly and always willing to help out!
The website is so easy to use. It's very self explanatory and there is no information there that doesn't need to be.
CONSAfter submitting a port request, it can sometimes take a while to receive a response with information regarding the port.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Highly reliable service
Rarely any service issues, especially for domestic calling. Pricing is good especially if you do a decent amount of volume.
CONSNothing really. Any issues we've had have been minor and support was good about addressing them quickly.