Bandwidth

Grasshopper

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Ratings & Reviews

Overall Rating

4.62 / 5 (110)

4.52 / 5 (276)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 4, 2019

February 20, 2020

Pros/Cons

  • Pros

  • Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else. Customer service is stellar across all teams.

  • The user friendly dashboard is great! I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

  • Cons

  • Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.

  • I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate.

  • Pros

  • Interface is very easy to use. Voice quality is great!

  • Convenient and easy to set up. It has saved our company thousoands of dollars in phone charges. Reports are great. I highly recommend.

  • Cons

  • The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

  • A little clunky, in terms of getting in to the app to make a phone call. But I don't know how to do it better so I'm not complaining.

Product Demo & Pricing

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots