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VoIP Softphones

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Jive Voice logo
 
Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read More
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Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read More
 
Virtual Office by 8x8 logo
 
Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
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Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
 
ReadyTalk Hosted Voice logo
 
ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read More
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ReadyTalk is a cloud-based communication service provider and offers hosted voice, video and web conferencing and streaming webinars. ReadyTalk’s hosted voice solution, powered by Evolve IP, delivers cloud-based business phone services... Read More
 
ContactWorld by NewVoiceMedia logo
 
ContactWorld, created by NewVoiceMedia, is a unified communication platform for any size corporation. It offers standalone call center functionality, including automatic call distribution, predictive dialer, call recording, auto attendant,... Read More
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ContactWorld, created by NewVoiceMedia, is a unified communication platform for any size corporation. It offers standalone call center functionality, including automatic call distribution, predictive dialer, call recording, auto attendant,... Read More
 
Business Voice logo
 
Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read More
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Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read More

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FluentStream VoIP logo
 
FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read More
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FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read More
 
MegaPath logo
 
MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
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MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
 
Skype for Business logo
 
Skype for Business is a voice messaging tool that enables teams and individuals across the world to communicate and collaborate. It offers both Web-based and on-premise solutions and is best suited for organizations that operate across... Read More
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Skype for Business is a voice messaging tool that enables teams and individuals across the world to communicate and collaborate. It offers both Web-based and on-premise solutions and is best suited for organizations that operate across... Read More
 
CorvisaOne logo
 
CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
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CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
 
Sharpen logo
 
Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
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Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More

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MightyCall logo
 
MightyCall is a cloud-based business VoIP solution designed for small businesses and entrepreneurs. Users can manage customer service calls and all company communication within one platform. MightyCall handles incoming calls including... Read More
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MightyCall is a cloud-based business VoIP solution designed for small businesses and entrepreneurs. Users can manage customer service calls and all company communication within one platform. MightyCall handles incoming calls including... Read More
 
PIMS Dialer logo
 
The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
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The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
 
UniVoIP logo
 
OfficeConnect by UniVoip is a cloud based phone system that delivers many features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial, and call recording. The platform is targeted towards medium... Read More
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OfficeConnect by UniVoip is a cloud based phone system that delivers many features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial, and call recording. The platform is targeted towards medium... Read More
 
BroadVoice Cloud PBX logo
 
Broadvoice Cloud PBX is a fully scalable, hosted phone system that can meet the needs of businesses ranging in size from one to over 10,000 employees. Services are priced per extension per month. Broadvoice offers U.S.-based support... Read More
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Broadvoice Cloud PBX is a fully scalable, hosted phone system that can meet the needs of businesses ranging in size from one to over 10,000 employees. Services are priced per extension per month. Broadvoice offers U.S.-based support... Read More
 
SendHub logo
 
SendHub is a comprehensive Business VoIP solution. The mobile capabilities and messaging system are two features we really like, and it's suitable for companies of almost any size. The system deploys on premise or web-based.
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SendHub is a comprehensive Business VoIP solution. The mobile capabilities and messaging system are two features we really like, and it's suitable for companies of almost any size. The system deploys on premise or web-based.

Call us for a free FastStart Consultation: (844) 852-3639


 
Phone.com logo
 
Phone.com is a hosted PBX solution designed for businesses with fewer than 50 employees. It offers SIP trunking service together with PBX service for a single-provider VoIP solution. Along with basic PBX functions like extensions,... Read More
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Phone.com is a hosted PBX solution designed for businesses with fewer than 50 employees. It offers SIP trunking service together with PBX service for a single-provider VoIP solution. Along with basic PBX functions like extensions,... Read More
 
Phonebooth OnDemand logo
 
Bandwidth.com is a provider of Internet and telephone services that offers a cloud-based phone system known as Phonebooth OnDemand. This VoIP solution combines hosted PBX applications, such as auto attendants, with SIP trunking, a... Read More
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Bandwidth.com is a provider of Internet and telephone services that offers a cloud-based phone system known as Phonebooth OnDemand. This VoIP solution combines hosted PBX applications, such as auto attendants, with SIP trunking, a... Read More
 
SwyxWare logo
 
Swyx offers a VoIP solution known as SwyxWare, which is specifically designed for small to midsized enterprises. SwyxWare is a software-based IP PBX system that supports up to 1,000 employees. While SwyxWare is available as a cloud-based... Read More
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Swyx offers a VoIP solution known as SwyxWare, which is specifically designed for small to midsized enterprises. SwyxWare is a software-based IP PBX system that supports up to 1,000 employees. While SwyxWare is available as a cloud-based... Read More
 
XLite logo
 
X-Lite is a VoIP softphone product that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, traditional phone use and instant messaging. It also offers features... Read More
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X-Lite is a VoIP softphone product that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, traditional phone use and instant messaging. It also offers features... Read More
 
VirtualPBX logo
 
VirtualPBX is a scalable, hosted PBX suitable for small to midsize businesses with up to 100 employees. Instead of outsourcing support to overseas call centers, VirtualPBX offers free, U.S.-based support. Installation includes pre-configured... Read More
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VirtualPBX is a scalable, hosted PBX suitable for small to midsize businesses with up to 100 employees. Instead of outsourcing support to overseas call centers, VirtualPBX offers free, U.S.-based support. Installation includes pre-configured... Read More

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OnSIP Hosted VoIP logo
 
OnSIP Hosted PBX by Junction Networks is a cloud-based phone system that includes standard PBX features, such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available, such as a browser-based... Read More
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OnSIP Hosted PBX by Junction Networks is a cloud-based phone system that includes standard PBX features, such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available, such as a browser-based... Read More
 
VOIPo Hosted PBX logo
 
VOIPo Hosted PBX Service is an IP phone system characterized by simple licensing. VOIPo’s service isn’t priced according to a per-extension or per-user model, but rather a “pay as you go” model. Users do not have to sign a... Read More
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VOIPo Hosted PBX Service is an IP phone system characterized by simple licensing. VOIPo’s service isn’t priced according to a per-extension or per-user model, but rather a “pay as you go” model. Users do not have to sign a... Read More
 
VOXOX Hosted PBX logo
 
Voxox is a provider of cloud-based communications solutions including Voxox Hosted PBX, a scalable hosted phone system. Voxox also bundles its SIP trunking service with a suite of hosted PBX applications for a single-vendor VoIP solution. Businesses... Read More
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Voxox is a provider of cloud-based communications solutions including Voxox Hosted PBX, a scalable hosted phone system. Voxox also bundles its SIP trunking service with a suite of hosted PBX applications for a single-vendor VoIP solution. Businesses... Read More
 
Ringio logo
 
Rigio is a web-based call center software that features a CRM dialer, call routing, analytics, and more. It’s used by sales teams in many industries such as healthcare, media, non-profit, and banking. The system can integrate with... Read More
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Rigio is a web-based call center software that features a CRM dialer, call routing, analytics, and more. It’s used by sales teams in many industries such as healthcare, media, non-profit, and banking. The system can integrate with... Read More
 
Action Desk logo
 
Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and... Read More
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Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and... Read More

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AskoziaPBX logo
 
AskoziaPBX is an on-premise IP-based phone system. It can be deployed either on vendor Askozia’s proprietary telephony servers or on virtual machines. Because the software for AskoziaPBX is sold as a firmware image with a Linux operating... Read More
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AskoziaPBX is an on-premise IP-based phone system. It can be deployed either on vendor Askozia’s proprietary telephony servers or on virtual machines. Because the software for AskoziaPBX is sold as a firmware image with a Linux operating... Read More
 
Axon Virtual PBX logo
 
NCH Software offers a software-based business phone system called Axon Virtual PBX. While Axon is an IP PBX, businesses don’t need specialized telephony server hardware to run the system. Instead, it can be installed on standard... Read More
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NCH Software offers a software-based business phone system called Axon Virtual PBX. While Axon is an IP PBX, businesses don’t need specialized telephony server hardware to run the system. Instead, it can be installed on standard... Read More
 
Broadview OfficeSuite logo
 
Broadview Networks’ OfficeSuite is a cloud-based phone system that offers a number of unified communications features. This solution is scalable, and can meet the needs of very small businesses (three or fewer employees) as well... Read More
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Broadview Networks’ OfficeSuite is a cloud-based phone system that offers a number of unified communications features. This solution is scalable, and can meet the needs of very small businesses (three or fewer employees) as well... Read More
 
CSipSimple logo
 
CSipSimple is a session initiation protocol (SIP) -based client application that allows users to make calls over the internet to anywhere in the world. Users can make free phone calls to others using the same application, and they... Read More
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CSipSimple is a session initiation protocol (SIP) -based client application that allows users to make calls over the internet to anywhere in the world. Users can make free phone calls to others using the same application, and they... Read More
 
DLS Hosted PBX logo
 
DLS Hosted PBX is a voice over IP solution for small and midsize businesses in industries such as health care, media and entertainment, manufacturing, retail and transportation. Cloud-based and on-premise deployments are available.... Read More
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DLS Hosted PBX is a voice over IP solution for small and midsize businesses in industries such as health care, media and entertainment, manufacturing, retail and transportation. Cloud-based and on-premise deployments are available.... Read More

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iCall logo
 
iCall is a mobile VoIP solution designed for self-employed entrepreneurs and small startups. Whereas many VoIP systems require investments in hardware, such as servers and IP phones, iCall is a cloud-based solution that can run on... Read More
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iCall is a mobile VoIP solution designed for self-employed entrepreneurs and small startups. Whereas many VoIP systems require investments in hardware, such as servers and IP phones, iCall is a cloud-based solution that can run on... Read More
 
Mobex Hosted PBX logo
 
Mobex provides bundled PBX and SIP trunking services to small businesses with fewer than 100 employees. Businesses can bundle these services for a single-provider phone system. Services are priced on a per user or per line (i.e., call... Read More
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Mobex provides bundled PBX and SIP trunking services to small businesses with fewer than 100 employees. Businesses can bundle these services for a single-provider phone system. Services are priced on a per user or per line (i.e., call... Read More
 
NocRoom Hosted PBX logo
 
NocRoom Hosted PBX offers cloud-based hosted PBX solutions to help businesses set up customized VOIP systems including digital phone line sharing, interactive voice response (IVR), call monitoring and mobile networking. NocRoom's... Read More
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NocRoom Hosted PBX offers cloud-based hosted PBX solutions to help businesses set up customized VOIP systems including digital phone line sharing, interactive voice response (IVR), call monitoring and mobile networking. NocRoom's... Read More
 
Telzio logo
 
Telzio is a cloud communications provider that offers a flexible small business phone system for businesses with one to 1,000 employees. Telzio’s solution includes SIP trunking—a network service that allows VoIP users to connect... Read More
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Telzio is a cloud communications provider that offers a flexible small business phone system for businesses with one to 1,000 employees. Telzio’s solution includes SIP trunking—a network service that allows VoIP users to connect... Read More
 
UNIVERGE 3C logo
 
UNIVERGE 3C, NEC’s software-based IP-PBX, is a sophisticated platform for unified communications and collaboration. Its comprehensive functionality helped it earn the 2014 Internet Telephony Product of the Year award from technology... Read More
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UNIVERGE 3C, NEC’s software-based IP-PBX, is a sophisticated platform for unified communications and collaboration. Its comprehensive functionality helped it earn the 2014 Internet Telephony Product of the Year award from technology... Read More

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Versature logo
 
Versature is a cloud-based business voice over IP (VoIP) software solution. Its key feature is a hosted private branch exchange (PBX) system. Versature offers specialized solutions for different industries such as financial services,... Read More
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Versature is a cloud-based business voice over IP (VoIP) software solution. Its key feature is a hosted private branch exchange (PBX) system. Versature offers specialized solutions for different industries such as financial services,... Read More

 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: August 15, 2017


With the vast number of VoIP softphone products on the market, choosing the right solution for your phone system can be daunting. (Technically, all softphones are for VoIP service, since they’re essentially software for placing calls over the Internet.) To help make your decision easier, we’ve compiled this guide.

We’ll outline the common features of softphones and give a rundown of popular products to help you make the right decision for your business. We’ll look at:

What Is a VoIP Softphone?
Common Functions of VoIP Softphones
Benefits of VoIP Softphones
Vendor Landscape
Crucial Considerations for Buyers

What Is a VoIP Softphone?

The name says it all: software phone. Softphones are software applications that run on devices (laptops, smartphones, tablets etc.) with Internet connections and allow you to make and receive calls. Softphones are thus designed for Internet phone service, commonly known as Voice over Internet Protocol (VoIP), rather than traditional phone service.

A VoIP softphone is perhaps easiest to understand when compared to an IP phone i.e., a hardware office phone designed to make calls over the Internet using a business VoIP service rather than traditional land lines.

Both IP phones and softphones serve as endpoints to which VoIP phone systems connect calls, but one is software and the other is hardware.

Some businesses choose to deploy softphones rather than hardware phones as phone system extensions. For instance, if your employees work remotely, it makes more sense to connect the phone system to applications on their laptops than to desk phones in an office they rarely see. Additionally, you can deploy softphones alongside desk phones and connect the same extension to both endpoints. This gives your employees more flexibility in their communications options.

Softphone-only deployments are gaining in popularity and can also help keep the costs of switching to VoIP down, since IP phones can be expensive.

Common Functions of VoIP Softphone Software

VoIP softphones often include the following core capabilities:

Voice calling The key functionality of softphones. Make and receive calls through your Internet connection.
Video calling Place and receive video calls on devices with cameras. (Note that video calling is not the same as video conferencing, which frequently requires a more advanced application.)
Call history Track incoming and outgoing calls.
Voicemail Let callers leave voice messages when you’re not available. Listen to voice messages and return calls.
On-demand call recording Users can frequently initiate on-demand call recording from the softphone user interface (UI).
Directory of contacts/presence Just like your smartphone, a softphone has a directory of contacts. The difference is that softphones also generally display which contacts are currently online (a feature known as presence).
Call transferring Softphones allow you to transfer calls to contacts in your organization.
Click-to-dial Because softphones are installed on your device, they allow you to click on links on web pages and in emails in order to place calls automatically, without touching a keypad or picking up a receiver.

More advanced softphones offer a smorgasbord of features beyond these basic capabilities, and are known as unified communications (UC) clients. Generally, these clients are offered directly via the vendor of your phone system or UC system, whereas softphones are commonly offered by third-party vendors. If you’re just looking for basic inbound and outbound calling capabilities, a softphone will generally be enough, while UC clients are for supporting advanced communications like multi-party video conferencing on smartphones and tablets.

Benefits of VoIP Softphones

There are many benefits of choosing a softphone over, or in addition to hardphones:

  • Reduce costs by reducing hardware. Softphone software gives you the option to forego traditional office phones. You’ll save money by not having to buy extra hardware in the first place.
  • Integrate with computer systems. Because softphones use your local computer network, they also integrate with your existing computer-based systems. Many softphone applications, including the ones mentioned above, can integrate with contact databases such as Outlook, Thunderbird and Mac address books. Softphones with click-to-dial allow you to place calls from your customer relationship management (CRM) software, Web browser or accounting system. This is a highly useful feature for call center agents and other employees that have to place lots of outbound calls (e.g those in accounts receivable).
  • Place calls through Wi-Fi. Normally, when you make a call with your cellphone, it goes over a cellular network and you have to pay per-minute rates as well as prohibitively expensive roaming fees if you’re out of range of your providers’ network. Softphones allow you to place calls over a Wi-FI internet connection, so you bypass the cellular network and avoid per-minute rates and roaming charges. You still need to pay for the data connection or the Wi-Fi connection unless it’s public. This feature results in significant savings for employees who travel abroad frequently.

The Vendor Landscape

There are both free and paid softphones on the market. To help you determine which softphone solution is right for you, let’s take a look at a few popular products.

3CX. 3CX offers both cloud and on-premise business phone systems. Manage calls from your desktop and use your computer to make and receive calls.

3CX has softphones for both Windows and Mac, and it includes native Session Initiation Protocol (SIP) apps for Android and iOS.

Screenshot of 3CX interface for Mac

 

3CX softphone for Mac

Bria X-Lite. One of Bria X-Lite’s most attractive qualities is that it’s free. Several softphone vendors offer “freemium” versions that may have only limited functionalities and/or be supported by ads.

Bria X-Lite includes functionalities for voice and video calls, instant messaging and voicemail support. This free solution is meant to act as a stepping stone to the paid option, Bria 4. It is compatible with Windows and Mac systems.

Screenshot of Bria X-Lite softphone voice calling and chat user interface

 

Bria X-Lite softphone, video calling and chat

Zoiper. Another notable option on the market is Zoiper. Along with voice and video calling, it offers call recording, call transfer and auto-answering. It also has native conferencing, so you can conduct conference calls without relying on a third-party service. It works on Windows, Mac and Linux systems.

Zoiper video calling user interface

 

Zoiper video calling

Crucial Considerations for Buyers

Free vs. paid softphones. Many softphone vendors offer what are called “freemium” clients (e.g., Bria X-Lite) to encourage customers to eventually pay to upgrade. Some freemium products rely heavily on advertisements within the application to stay free.

These clients can work well for smaller companies or companies with limited needs. However, larger enterprises or those seeking more complex functionalities will need a more advanced client.

Phone system/headset compatibility. The #1 factor that should guide your choice of a softphone is compatibility. The softphone needs to be supported by your phone system, so check with your vendor or your vendor’s channel partner about this issue. Most major vendors list compatible softphones on their websites or in product literature. Additionally, if you’re planning to use the softphone in conjunction with a headset in a call center environment, you need to ensure that the softphone is also compatible with the specific brand of headset you’re using.

Softphone platforms. Softphones are trending toward OS agnosticism. Users want apps that run on Windows, Mac and Linux, as well as on smartphone operating systems such as Android and iOS. Thus, many providers are now offering their products on many different platforms, and they’re developing mobile clients.

Free Download:
Business VoIP Systems Pricing Guide

 

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