About BroadVoice Cloud PBX

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.

A full suite of essential features:

Unlimited International Calling - Call globally to over 200 countries without overages.

Call Recording - Includes 500 MB of storage per seat.

Auto Attendant - Manage your company ca...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of BroadVoice Cloud PBX

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(4)

4

3 stars

(0)

0

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

June 2021

King from American Motel Hotel Brokers

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Great Product supported by an even greater team

Pros

This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider.

Cons

The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software.

Reasons for Choosing BroadVoice Cloud PBX

Better price value. Since using Broadvoice, the service, support, and product are all great.

Reasons for Switching to BroadVoice Cloud PBX

Price. I needed more phones and BroadVoice was able to double my phones for the same price as what I was paying Vonage.

June 2021

Chris from Sandler Partners - Cloud Now LLC

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Broadvoice should be an option you look at!

I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

Pros

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. With all of the major features needed in a UCaaS platform, Broadvoice combines great functionality, and use on cell phones desktop, laptop and ipad.

Cons

Interface could be designed a little better, more eye appeal, but overall it works great and no issues.

Reasons for Choosing BroadVoice Cloud PBX

Pricing and ease of working with the company were considerations. Broadvoice won in both areas.

Reasons for Switching to BroadVoice Cloud PBX

Wanted to give Broadvoice a try and very glad I did. Huge upgrade.

January 2021

Donald from Jackson Hewitt Tax Service

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2021

Be very careful, the support is terrible

I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Pros

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Cons

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Reasons for Choosing BroadVoice Cloud PBX

They were very good sales people, led me to believe they could meet me needs. The platform could be nice if it worked as it should. There were also several features that do not work that I was told would. Just a terrible experience.

Reasons for Switching to BroadVoice Cloud PBX

My phones were at "end of life" and I had to purchase new phones. Broadvoice was offering free rentals.

July 2021

Mark from Infinity Wealth Management, LLC

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Great Offering for Cloud PBX

Outstanding customer service and design.

Pros

Simple to use, deploy and manage. Has served us well for many years.

Cons

What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now.

Reasons for Choosing BroadVoice Cloud PBX

Better pricing and ease of migration.

Reasons for Switching to BroadVoice Cloud PBX

No longer supported. Didn't want the headache of maintaining the system.

July 2021

Donald from Gen 5 Fertility Center

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2021

Admin & IT Broadvoice review

The system works seamlessly, the company is quick to answer questions, perform walk-throughs and make sure if there is an issue it is resolved. I can not stand "I will get back to you" support like most services today where you have to submit a ticket and wait. BV responds immediately on the phone with a knowledgeable support person.

Pros

Customer Support, Functionality & issues are resolved usually with a single phone call. There was even a feature i didnot like that was changed.

Cons

The problem has been resolved there was a period of time where the system would go down. that has not happened in nearly a year.

Reasons for Choosing BroadVoice Cloud PBX

Answered above.