BroadVoice Cloud PBX

RATING:

4.55

(29)

About BroadVoice Cloud PBX

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively. Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers. A full suite of essential features: Unlimited International Calling - Call globally to over 200 countries without overages. Call Recording - Includes 500 MB of storage per seat. Auto Attendant - Manage your company call menus from the admin panel. T...

BroadVoice Cloud PBX Pricing

Contact BroadVoice for pricing information or a quote

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

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BroadVoice Cloud PBX Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 29 reviews

King

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2021

Great Product supported by an even greater team

Pros

This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider.

Cons

The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software.

Reasons for choosing BroadVoice Cloud PBX

Better price value. Since using Broadvoice, the service, support, and product are all great.

Reasons for switching to BroadVoice Cloud PBX

Price. I needed more phones and BroadVoice was able to double my phones for the same price as what I was paying Vonage.

Chris

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2021

Broadvoice should be an option you look at!

I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

Pros

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. With all of the major features needed in a UCaaS platform, Broadvoice combines great functionality, and use on cell phones desktop, laptop and ipad.

Cons

Interface could be designed a little better, more eye appeal, but overall it works great and no issues.

Reasons for choosing BroadVoice Cloud PBX

Pricing and ease of working with the company were considerations. Broadvoice won in both areas.

Reasons for switching to BroadVoice Cloud PBX

Wanted to give Broadvoice a try and very glad I did. Huge upgrade.

Donald

Company size: 11-50 employees

Industry: Accounting

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

January 2021

Be very careful, the support is terrible

I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Pros

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Cons

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Reasons for choosing BroadVoice Cloud PBX

They were very good sales people, led me to believe they could meet me needs. The platform could be nice if it worked as it should. There were also several features that do not work that I was told would. Just a terrible experience.

Reasons for switching to BroadVoice Cloud PBX

My phones were at "end of life" and I had to purchase new phones. Broadvoice was offering free rentals.

Mark

Company size: 2-10 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Great Offering for Cloud PBX

Outstanding customer service and design.

Pros

Simple to use, deploy and manage. Has served us well for many years.

Cons

What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now.

Reasons for choosing BroadVoice Cloud PBX

Better pricing and ease of migration.

Reasons for switching to BroadVoice Cloud PBX

No longer supported. Didn't want the headache of maintaining the system.

Jason

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

5

CUSTOMER SUPPORT

5

November 2015

Far and away, the best option for phone service

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

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