About Broadvoice Cloud PBX

Broadvoice Cloud PBX is a hosted phone system that provides voice applications. The solution caters to the needs of businesses of multiple sizes. It provides a “pay as you go” SIP trunking for a single-vendor VoIP solution.

Broadvoice offers PBX features such as hunt groups, call forwarding, auto attendants and fax-to-email. Administrators can configure settings for features such as auto attendants and users can configure their settings via web portals. Online dashboards allow administrators to track the performance of their voice networks. The PBX solution helps users manage remote employees with bolting on a unified communication as a service (UCaaS). It leverages edge gateway device so that there is no need for new wiring or complex installatio...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Broadvoice Cloud PBX

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

November 2015

Jason from Marlin's Auto Center

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

Far and away, the best option for phone service

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

October 2016

Derrick from Pride Plumbing, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2016

Excellent phone system solution

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Pros

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons

Phone changes my settings every night. Other than that, it is great!

November 2016

Nick from Server@Work

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Easiest setup...Ever

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again!

April 2018

Nick from Pratcher Krayer LLC

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

April 2018

Broadvoice's customer service is terrible.

Pros

The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone.

Cons

I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

February 2016

Jason from Urban Design Consulting Engineers

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Customer Service has been refreshing

My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason