Keep it up!

We used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.

Pros

We often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle!

Cons

Once, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat.

Finally changed my VoIP providers and I am very happy.

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn’t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra’s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don’t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Panterra Smartbox is a very efficient business communication tool

We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT manager at a financial services company, I was tasked with finding a new business communication software. I didn't want an extravagant product, just something solid that works. And Panterra's Business Voice (Smartbox) works. We do a lot of video calling and rarely there has been a problem.

Pros

I like their mobile app very much. It is neat, clean and very easy to use. I maybe biased because I am a developer myself so I may look at it programming-wise, a standard user may or may not like it as much as I... I don't know.

Cons

Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it.

Panterra is awesome!!!

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven’t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn’t mentioned in the original invoice. I just felt that they should’ve told me earlier.

Panterra's Business Voice is a solid tool.

We are an online media company. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. After shortlisting a few companies from internet research, we decided to go with Panterra. Previously we were using Nextiva, since our business was a small one and it got along fine. Over time when we increased in numbers, we decided to switch bandwagons. Therefore, with 0 experience with VOIP setups, we reluctantly gave Panterra a shot. They didn’t disappoint. It is an easy to use and hassle-free service which is compiled into web browsers; they provide 6-7 different services and all of them are top-notch.

Pros

Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great.

Cons

There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked. I would’ve made it a tad more modern and stylish.