So far it's been an amazing experience. Really like the way the customer support team addresses the issues in such short spam and gets them resolved.

Easy to set up, looks like good cost effective solution for my need.

Having a dedicated number that lets me control off hours, tracks and has the opportunity to let me add users as I scale my business.

Phone App - alternative to mobile. Amazing costumer support - they reply in the chat very fast.

Lack of voice mail drop and sms sequences was annoying in that i had to find different solutions to then stitch together.

It is a basket of  valuable solutions for SME and individuals like me.

In fact, the services provided by callhippo are good. Technical support is excellent specially wonderful [SENSITIVE CONTENT HIDDEN.

It was pretty easy to use and it also seemed good value for money.

When the creases are ironed out this software will be great.

Both of them have accurately walked me through and helped me understand and navigate the dashboard with ease and convenience. Customer support is very essential to me - and they've nailed it.

Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.

Horrible to say the least, filled with anguish and disgust.

I've had a great experience. The software is very easy to use and it covers all the basics functionality.

Callhippo is an easy to use and very competitive phone service which was an important aspect for me as a start-up with a low cost approach. Lately they have greatly improved the mobile iOS apps.

Integration was seamless, service can be used hassle free.

Integrates with other features, good transcription of calls, high quality transcriptions.

The best part about them is their instant chat support. If you encounter critical issues, they arrange Zoom call and make sure the issue is resolved.

Excellent support, instant replays, Thanks for the team.

I like the customer support, it is really nice to have a product where the support team is always available and quick to resolve issues.

Love this calling platform. A bit more than I want to pay sometimes but all in all they are one of the best.

The lack of paying attention to detail in the web pages was evident in similar problems that occurred getting the software to work.

It was a misunderstanding on our side and the result is a full-year charge. I will be pressing charges in India, the EU, and the USA.

Great basic outbound calling software, perfect for smaller companies.

There are times when connections drop, and this can cause inconvenience.

Its cheap, user friendly and more importantly the support team is superb.

Quality of the call is very good and text messages are good.

Pricing is a little costly. Because I am a startup I feel it costly.

I am using the application for four weeks and it provides me everything which I need. Customer Service is very  good.

Integration was very easy with the help of the great support team.

Their sales team was very effective and ALL of their support infrastructure is incredibly responsive.

It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

US Dollar

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.


Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls.


CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.



LongDescription

Real-Time Analytics

Call Transfer

Quality Management

Status Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

Automated Routing

Call Center Management

VoIP

Call Routing

Text to Speech

Contact Management

Outbound Call Center

Inbound Call Center

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

Predictive Dialer

Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Manual Dialer

Reporting/Analytics

Voice Customization

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Callback Scheduling

On-Demand Recording

VoIP Connection

Archiving & Retention

Call Tracking Metrics

Web browser (OS agnostic)

Bronze plan: $16 per user per month
Silver plan: $24 per user per month
Platinum plan: $40 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

CallHippo

Live Online

Documentation

Videos

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

File Transfer

Email Templates

Audit Trail

Version Control

Notes Management

Booking Management

Mobile Access

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Document Automation

Multi-Language

To-Do List

Conferencing

Contact Database

Remote Access/Control

Appointment Management

Video Conferencing

Secure Data Storage

Video Streaming

Task Progress Tracking

Microsoft Outlook Integration

Task Management

Live Chat

Document Management

@mentions

Document Generation

Search/Filter

Image Editing

Productivity Tools

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

CallHippo vs Microsoft 365

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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