CallRail

Dialpad

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Ratings & Reviews

Overall Rating

4.63 / 5 (121)

4.23 / 5 (294)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 4, 2020

February 19, 2020

Pros/Cons

  • Pros

  • The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

  • We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients

  • Cons

  • There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

  • The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

  • Pros

  • The soft phone was easy to use and the experience was great on a Chromebook.

  • It's easy to use, easy to integrate, as well as easy to train and set up accounts as well. Taking calls on computer band phone is Handy and nice

  • Cons

  • Initially, the call quality was not as good as it is now and it is still improving. But I am impressed with the quick feedback tool to "rate the quality of this call" after most conversations.

  • I like the interface where you login initially, but after that, the software seems a bit clunky and unintuitive.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

25 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots