---
title: "CallRail vs Grasshopper - 2026 Comparison - Software Advice"
description: "CallRail vs Grasshopper - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/voip/callrail-profile/vs/grasshopper/"
page_type: "comparison"
language: "en"
---
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CallRail vs Grasshopper
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Updated October 19, 2026
# CallRail vs. Grasshopper: 2026 Comparison
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Updated October 19, 2026
# CallRail vs. Grasshopper: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/call-center/callrail-profile/)
[CallRail](https://www.softwareadvice.com/call-center/callrail-profile/)
4.5
[(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/)
Starting Price
$55.00per month
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses CallRail
Based on 173 reviews
- Popular among: Small businesses
- Most common industry: Professional Services (36%)
- Top use cases: Call Tracking (18%), Call Recording (13%) and Lead Management (8%)
81% of users recommend this product
[](https://www.softwareadvice.com/voip/grasshopper-profile/)
[Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/)
4.3
[(360)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/)
Starting Price
$14.00per year
Free trial: Available
Free version: Not available
Pros:
- Ease of Use
- Phone Line Management
Cons:
- Call Management
- Customer Support
Who uses Grasshopper
Based on 360 reviews
- Popular among: Small businesses
- Most common industries: Professional Services (13%), Retail, Consumer Goods & Services (10%) and Health & Medicine (9%)
- Top use cases: Business Phone Systems (9%), VoIP (3%) and Telephony (1%)
72% of users recommend this product
[](https://www.softwareadvice.com/call-center/callrail-profile/)
CallRail
4.5
[(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/)
[](https://www.softwareadvice.com/voip/grasshopper-profile/)
Grasshopper
4.3
[(360)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/)
+
Add product
Add product
## CallRail vs Grasshopper: At a glance
* * *
Product ratings at a glance
| | CallRail | Grasshopper |
| --- | --- | --- |
| Overall rating | 4.5
173 reviews | 4.3
360 reviews |
| Ease of use | 4.4 | 4.3 |
| Value for money | 4.3 | 4.2 |
| Functionality | 4.3 | 4.2 |
| Customer support | 4.3 | 4.3 |
| Ease of deployment | 4.3 | 3.7 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 533 reviews from Telephony
* * *
Automatic Call Distribution
N/A
Call Monitoring
2.5
Call Routing
4.7
Call Transcription
4.0
Call Transfer
N/A
Caller ID
4.2
- Lead Capture: 4.9
- Call Routing: 4.7
- Call Recording: 4.5
- Conversion Tracking: 4.4
- Call Tracking Metrics: 4.4
- Recording: 4.4
- Interaction Tracking: 4.3
- Caller ID: 4.2
- Keyword Tracking: 4.2
- Alerts/Notifications: 3.7
- Call Center Management: 3.3
Automatic Call Distribution
3.5
Call Monitoring
N/A
Call Routing
3.6
Call Transcription
N/A
Call Transfer
1.0
Caller ID
N/A
- Voice Mail: 4.2
- Call Logging: 3.8
- Mobile Access: 3.8
- Call Routing: 3.6
- Automatic Call Distribution: 3.5
- Alerts/Notifications: 3.5
- Automated Attendant: 3.3
- VoIP Connection: 3.3
- Call Center Management: 3.0
- SMS Messaging: 3.0
- Chat/Messaging: 2.4
- Call Conferencing: 2.3
### Wondering if these products fit your needs?
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LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
KissmetricsNot enough reviews
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WixNot enough reviews
](https://www.softwareadvice.com/crm/wix-profile/)[
Marin SoftwareNot enough reviews
](https://www.softwareadvice.com/marketing/marin-software-profile/)
- Mixpanel
- Salesforce Marketing Cloud
- Unbounce
- Google Data Studio
- Pipeline CRM
- Slack
- HubSpot CRM
- Zapier
- VWO Testing
- Acquisio
- HubSpot Marketing Hub
- Salesforce Sales Cloud
- Meta for Business
[
ZapierNot enough reviews
](https://www.softwareadvice.com/cloud-management/zapier-profile/)[
Google VoiceNot enough reviews
](https://www.softwareadvice.com/call-center/google-voice-profile/)
## Reviews
* * *
Positive review:
CC
Christine C.
Administrator
Arts and Crafts, 11-50 employees
"The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads."
Feb 24, 2026
Negative review:
DV
David V.
Lead Developer
Information Technology and Services, 11-50 employees
"Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging."
Nov 15, 2025
Positive review:
CC
Christine C.
Administrator
Arts and Crafts, 11-50 employees
"What I like most about CallRail is how it ties calls and SMS directly to marketing results."
Feb 24, 2026
Negative review:
AK
Andrii K.
CEO
Consumer Goods, 2-10 employees
"Recently, I was stunned to discover that my account had been switched to annual billing, leading to an unwelcome and substantial charge of over $1,600.What makes this situation egregious is that I never authorized the switch from monthly to annual billing."
Oct 25, 2023
Positive review:
SM
Sean M.
Director of Admissions
Hospital & Health Care, 501-1000 employees
"I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform."
Nov 13, 2025
Negative review:
AK
Andrii K.
CEO
Consumer Goods, 2-10 employees
"The action taken by their representative on my account was done without my approval, and their subsequent denial of responsibility is both infuriating and disappointing."
Oct 25, 2023
[Read all reviews](https://www.softwareadvice.com/call-center/callrail-profile/reviews/)
Positive review:
GL
George L.
Managing Partner
Construction, 2-10 employees
"It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites."
Nov 11, 2025
Negative review:
VR
Verified Reviewer
CGO
Sports, 2-10 employees
"By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one."
Mar 19, 2026
Positive review:
GL
George L.
Managing Partner
Construction, 2-10 employees
"Grasshopper has helped streamline communication and reduce missed calls for our contracting team."
Nov 11, 2025
Negative review:
DD
Dave D.
Owner
Consumer Services, 2-10 employees
"I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call."
Nov 4, 2025
Positive review:
VM
Vijay M.
Manager
Information Technology and Services, 2-10 employees
"I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone"
Feb 14, 2025
Negative review:
NS
NOAH S.
Business Owner Founder
Construction, 2-10 employees
"That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities."
Jul 5, 2025
[Read all reviews](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/)
## Customer support
* * *
CallRail
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
Grasshopper
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
CallRail
In Person: Not available
Live Online: Not available
Webinars: Available
Documentation: Available
Videos: Available
Grasshopper
In Person: Not available
Live Online: Not available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[800.com vs CallRail](https://www.softwareadvice.com/voip/800-com-profile/vs/callrail/)[800.com vs Grasshopper](https://www.softwareadvice.com/voip/800-com-profile/vs/grasshopper/)