About CallTrack

CallTrack is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.

Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.

Additionally, CallTrack also provides services such as unique numbers, customizable reporting, employee c...


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Supported Operating System(s):

Web browser (OS agnostic)

190 Reviews of CallTrack

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(114)

114

4 stars

(48)

48

3 stars

(19)

19

2 stars

(5)

5

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 190 results

August 2019

Kali from Bath Fitter

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

No Better Way to Track Calls

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Pros

I like that can see which of our ads are working best by tracking each incoming call through their source.

Cons

I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Response from CallSource

Replied September 2019

Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you! - CallSource

August 2019

Blake from AirCo Ltd

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Thank you

Pros

Customer support staff - were engaged in our account and helpful with set up

Cons

Cross functionality with how it ties into other programs

Reasons for Choosing CallTrack

Graphics, functionality and partnership pricing

Response from CallSource

Replied August 2019

Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s). - CallSource

February 2020

Jamie from dDaniel Advertising

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

February 2020

Not My Favorite Call Reviewing Program, But Effective

Pros

Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Cons

Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Response from CallSource

Replied February 2020

Hi Jamie, Thank you so much for your feedback; we greatly appreciate it. I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account! Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that. Thanks again! CallSource

August 2019

Lea from Royal Automotive Group

Company Size: 201-500 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Call Source Review

Good working relationship easy to get a hold of someone.

Pros

Calls fall in fairly quickly instead of days later

Cons

Sources of where the calls are coming from do not come into my CRM

Reasons for Choosing CallTrack

Call Revu had more "babysitting" application than we needed. Could not customize pricing we would have been paying for more than we would utilize.

Response from CallSource

Replied August 2019

Hi Lea, Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process. Thanks! CallSource

August 2019

Nick from K&H Home Solutions

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

Call Source is a great service at an okay price

CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.

Pros

Good functionality of the site Accurate tracking data Provides actionable results Easily to set up and implement

Cons

Turn-over in account reps makes it difficult to stay in touch Price is slightly higher than competitors The dashboard reporting is not completely relevant, you have to drill down into the reports to receive actionable data

Reasons for Choosing CallTrack

The recommendation of the PPC management company we outsource to.

Response from CallSource

Replied August 2019

Hi Nick, Thank you for your detailed review; if you have specific requests on reports that would be easier for you to utilize, please let your account rep know so that we can send that request over to our product team. We appreciate your feedback and are glad to hear that CallSource has helped you get actionable results! - CallSource